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Happy Returns lets your customers drop off returns in person at Return Bar locations. This page covers the integration’s sunset status, how return statuses line up between Happy Returns and your Jetpack dashboard, and the return preferences you need in place for each SKU.
ShipBob
About ShipBob Integration References
Jetpack has licensed ShipBob’s integration infrastructure to provide reliable connections. Your data flows seamlessly to your Jetpack dashboard.
The Happy Returns integration has been in the process of being sunset since June 2024. Accounts that have not already connected Happy Returns no longer see it in the Jetpack dashboard and cannot install it.If you need an alternative returns solution, review our AfterShip or Loop integrations. If you already use Happy Returns, you can keep using it until Jetpack notifies you by email of the formal discontinuation schedule.

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How Happy Returns Works with Jetpack

Customers bring their returns to a Return Bar. Once the carrier marks the return package as delivered, Happy Returns flags the return as complete. Your Jetpack dashboard runs one step behind. The Returns page keeps showing the return as Awaiting until Jetpack confirms the package physically arrived, which happens one business day after carrier delivery. After that the return moves to Arrived and enters Jetpack’s standard returns processing SLA. For the full terms, see the returns SLA. To follow a return through each status, see Tracking Return Orders.
Happy Returns does not support bundled products.

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Configuring Return Preferences

You must set a return preference for each SKU in your Jetpack dashboard, such as Restock, Quarantine, or Dispose. That preference decides how the returned inventory is handled once it arrives at the fulfillment center. For step-by-step setup, see Setting Returns Preferences. For more on how returns and their alternatives work at Jetpack, see Our Approach to Returns.

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FAQs

Happy Returns marks a return complete as soon as the carrier marks the package delivered. Jetpack confirms physical arrival one business day later, so the return stays Awaiting in your dashboard until then. Once it moves to Arrived, processing takes up to 10 business days.
Only if your account already had Happy Returns connected. Accounts that had not connected it no longer see the integration in the Jetpack dashboard and cannot install it. Look at the AfterShip or Loop integrations instead.
No. Happy Returns does not support bundled products.

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Let’s Dive Deeper

Other Integrations Overview

Back to the main integrations guide

Our Approach to Returns

Learn about Jetpack’s returns process

Setting Returns Preferences

Choose how each SKU is handled on return

Tracking Return Orders

Monitor and manage return orders

Loop

An alternative returns integration

AfterShip Returns

Another returns management integration
Jetpack

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Questions? Contact Jetpack Care.

If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!