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Common questions for new Jetpack merchants about account setup, sending initial inventory, connecting integrations, and fulfilling your first orders.

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Account Setup and Onboarding

Most merchants complete onboarding in 1-2 weeks, including time for inventory to ship and be received. The setup steps (integration, product sync, WRO creation) typically take 4-6 hours of active work spread across a few days. Learn more about the onboarding process.
The onboarding process includes five key steps:
  1. Connect your store integration
  2. Sync and configure your products
  3. Configure packaging and shipping preferences
  4. Send your first inventory shipment via WRO
  5. Import your orders
Each step builds on the previous one to ensure smooth fulfillment operations. See the complete Onboarding Process for detailed guidance.
Yes! We recommend sending a small test shipment and creating test orders to verify your setup. This allows you to confirm product configuration, test order flow, and validate shipping settings before enabling automatic order syncing. For more details, see Importing Your Orders.
No - you should connect your store and sync products first. This ensures products are properly configured before you create WROs. However, you don’t need inventory received before importing orders; you can have orders in the system waiting for inventory to arrive. Learn about syncing your products first.
Jetpack Care can work with you on custom integration needs, specialized product handling, or unique fulfillment requirements. Contact your Jetpack Care team via Slack to discuss your specific situation.

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Connecting Your Store Integration

Jetpack integrates with all major ecommerce platforms including Shopify, Amazon Seller Central, BigCommerce, WooCommerce, Adobe Commerce (Magento), eBay, Walmart, TikTok Shop, Temu, Square, Wix, and Squarespace. See the complete list in the Store Integration Overview.
When you connect your store, you may see references to “ShipBob” on partner platforms like the Shopify App Store or Amazon Seller Central. This is completely normal—Jetpack has licensed ShipBob’s robust integration infrastructure to provide reliable connections to leading ecommerce platforms. Your data flows seamlessly to your Jetpack dashboard. Learn more in the Integrations + Apps Overview.
After connecting your store integration, click Quick Actions in your dashboard and select “Sync Your Products.” Check the box next to each store you want to sync from, then click Sync. Your products will appear in the Product Catalog within minutes. See Syncing Your Products for step-by-step instructions.
If products aren’t syncing, check your integration connection status in Settings > Integrations. Common issues include disconnected integration, authentication expired, sync filters excluding products, or products not marked as active in your store. Re-authenticate if needed and review sync logs for specific error messages. See the troubleshooting guide in Integrations + Apps Overview.

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Configuring Your Products

Before sending inventory, you must configure:
  1. Barcodes (required for accurate receiving)
  2. Dimensions and weight (determines shipping costs)
  3. Customs information (required for international shipments)
  4. Reorder points (triggers low inventory alerts)
Incomplete product configuration is the most common cause of receiving delays. See Setting Product Preferences.
Barcodes are required for accurate receiving at Fulfillment Centers and ensure correct products are picked for orders. Products without barcodes or with mismatched barcodes will create Unidentified Receiving Orders (UROs), causing delays and additional fees. Learn more about barcodes.
If your products don’t have manufacturer barcodes (like UPC or EAN), you can generate custom barcodes and apply them to your products before shipping to Jetpack. See About Barcodes for guidance on barcode requirements and options.

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Sending Your First Inventory

A Warehouse Receiving Order (WRO) is your formal notification to Jetpack that inventory is on the way. It contains details about your shipment including products, quantities, destination fulfillment center, and lot numbers if applicable. Creating a WRO before shipping ensures Jetpack is prepared to receive your inventory quickly and accurately. See Creating a WRO.
Jetpack’s receiving SLA is 2 to 4 business days from arrival at the fulfillment center. Most shipments are fully received and ready within around 2 business days; during peak periods, plan on the full 4. You can monitor receiving progress in your dashboard under Receiving Orders. Learn more about the receiving process.
Jetpack accepts inventory via multiple shipping methods: prepaid parcels (UPS, FedEx, USPS) for smaller shipments, freight/LTL for palletized shipments, and floor-loaded containers for high-volume international shipments. Choose the method that best fits your shipment size and type. See Sending Us Your Inventory for guidance on each method.
MultiHub IQ (MIQ) is Jetpack’s intelligent inventory distribution system. If you use MIQ, you send all inventory to your designated Hero Hub, and Jetpack automatically distributes inventory across regional fulfillment centers based on demand forecasting. This reduces shipping costs and enables faster delivery times. MIQ is best for merchants with high volume or national reach. Learn more about MultiHub IQ.
If your shipment doesn’t match your WRO or arrives without a WRO, Jetpack creates an Unidentified Receiving Order (URO) to investigate. UROs incur additional fees and cause receiving delays. Always create an accurate WRO before shipping and ensure your physical inventory matches the WRO details exactly. Learn more about Unidentified Receiving Orders.

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Importing Orders and Starting Fulfillment

Jetpack supports four order import methods:
  1. Automatic syncing from integrated stores (most common)
  2. Manual syncing for selective order import
  3. Bulk Excel import for B2B/wholesale orders
  4. Individual order creation for one-off shipments
Most D2C merchants use automatic syncing for seamless order flow. See Importing Your Orders.
Order shipping speed depends on your automation rules and the shipping method selected. Orders typically process and ship within 1-2 business days of being imported (for standard ground shipping). Expedited shipping options enable same-day or next-day fulfillment. Learn more about order status and processing.
If an order is imported but you don’t have sufficient inventory, the order will move to “Action Required” status. You can hold the order until inventory arrives, cancel it, or partial ship what’s available and backorder the rest. See Orders With Action Required for guidance.

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Understanding the Dashboard

Navigate to Products in your dashboard to access the Product Catalog, which shows real-time inventory levels for all SKUs across all fulfillment centers. You can filter by location, product status, and inventory availability. Learn more about managing your inventory.
Navigate to Orders in your dashboard to view all orders with their current status (Awaiting Fulfillment, Processing, Shipped, Action Required, Completed). Click on any order to see detailed tracking information, shipment history, and delivery status. See the Orders page for guidance.

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Billing and Pricing

Jetpack operates on weekly invoicing, with invoices covering all fulfillment activities and fees. Invoices are sent directly to your email with both a PDF summary and detailed XLS file. Payment is due upon receipt. Payment methods include ACH (no fees), wire transfer (no fees), and credit card (3% processing fee). Learn more about billing and payments.
Initial costs typically include: receiving fees for your first inventory shipment (based on number of boxes/pallets), storage fees (prorated for the month you send inventory), and fulfillment fees once orders start shipping. Your rates and any monthly fulfillment minimum are set out in the pricing provided with your Jetpack fulfillment agreement, and new merchants get a grace period before minimums apply. See Fulfillment Minimums.
There are no setup fees to create a Jetpack account. However, most regions have monthly fulfillment minimums (minimum monthly spend requirements) that apply after an initial grace period. These minimums vary by region. Check with your Jetpack Care team for specific details about your region’s requirements. Learn about fulfillment minimums.

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Let’s Dive Deeper into Getting Started

If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!