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To use Jetpack’s fulfillment services, merchants must meet a minimum monthly spend on fulfillment and kitting activities. These fulfillment minimums ensure that operational capacity is used efficiently while providing new merchants a generous grace period to grow their order volume. Understanding what counts toward your minimum and when it applies helps you plan your fulfillment strategy effectively.

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What Are Fulfillment Minimums?

Fulfillment minimums are monthly spending thresholds that merchants must meet to continue using Jetpack’s fulfillment services. These minimums apply only to certain types of fulfillment activities—not all services you purchase count toward the minimum. What counts toward your fulfillment minimum:
  • B2C fulfillment fees - Direct-to-consumer order fulfillment charges
  • B2B fulfillment fees - Business-to-business order fulfillment charges
  • Pick fees - Per-unit or per-case pick charges
  • Kitting fees - Product bundle assembly charges
What does NOT count toward your fulfillment minimum:
  • Storage fees - Bin, shelf, and pallet storage charges
  • Receiving fees - WRO processing and inbound receiving costs
  • Extra services - Returns processing, carrier surcharges, dangerous goods fees, etc.
  • Other miscellaneous fees - Any costs outside direct fulfillment and kitting activities
The Key Principle: Only charges directly related to picking, packing, and shipping orders (fulfillment) or assembling product bundles (kitting) count toward your monthly minimum.

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How Your Minimum Is Set

Fulfillment minimums are negotiated at the time of onboarding, and they’re in place to ensure the rates you have negotiated stay in place. We set this minimum well below your projected spend as a way of protecting our agreement. Your minimum is set out in the pricing provided to you upon signing your fulfillment agreement with Jetpack.

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The 90-Day Grace Period

All new merchants receive a 90-day grace period following the first full calendar month after inventory arrives at a Jetpack fulfillment center. During this period, fulfillment minimums do not apply. How the grace period works:
1

Inventory arrives

Your first shipment of inventory arrives at a Jetpack fulfillment center and is received
2

First full calendar month

The grace period begins after the first full calendar month following inventory arrivalExample: If inventory arrives on March 15th, your first full calendar month is April. The 90-day grace period starts on May 1st.
3

90-day grace period

For the next 90 days, no fulfillment minimum applies—you can fulfill as many or as few orders as needed without penalty
4

Minimums take effect

After the grace period ends, you must meet your monthly fulfillment minimum
New Merchant Benefit: The 90-day grace period gives you three full months to scale your operations, test fulfillment processes, and build order volume before minimums apply.

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Meeting Your Fulfillment Minimum

Once your grace period ends, you must meet your fulfillment minimum each month. Understanding how charges accumulate helps you track your progress toward the minimum.

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Tracking Your Spend

Your fulfillment and kitting charges accumulate throughout the month. Use your invoices to track spending:
  • Weekly invoices - Review the XLS detail file to identify fulfillment and kitting charges
  • Filter by charge type - Focus on B2C fees, B2B fees, pick fees, and kitting fees
  • Running total - Keep a running tally to ensure you’ll meet the minimum by month-end

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If You Don’t Meet the Minimum

If your monthly fulfillment and kitting charges don’t meet your minimum, you’ll be billed the difference to reach the minimum threshold. Example (illustrative figures only):
  • Your minimum: USD $10,000
  • Your fulfillment + kitting charges for the month: USD $9,000
  • Minimum fee charged: USD $1,000 (the difference)
  • Total billed: USD $10,000
Plan Ahead: If you anticipate low order volume in a given month, factor the minimum fee into your budget. The minimum ensures you maintain access to Jetpack’s fulfillment infrastructure even during slower periods. A reminder that because your minimum is set well below your historical spend, we rarely see this come into play.

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Consecutive Failure to Meet Minimums

If you’re consistently struggling to meet fulfillment minimums, we’ll proactively reach out to you to discuss an alternative rate card that suits your real-world average volumes. We hate the idea of making things complicated and will always do our best to work with you in these rare scenarios.
If your business model doesn’t align well with fulfillment minimums, contact Jetpack Care to discuss your situation. In some cases, alternative arrangements may be available.

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Frequently Asked Questions

If your monthly fulfillment and kitting charges fall below your minimum, Jetpack will charge you the difference to bring your total to the minimum threshold. This charge appears as a line item on your invoice.
The 90-day grace period provides significant time to scale operations. After that period, minimums are generally required to maintain access to fulfillment services. However, if you have unique circumstances, contact Jetpack Care to discuss your situation.
No. Only fulfillment and kitting charges count toward the minimum. Storage fees, receiving fees, and extra services do not apply toward the minimum threshold.
Review your weekly invoice XLS files and filter for B2C fees, B2B fees, pick fees, and kitting fees. Add these charges together to track your monthly total. Compare this to your minimum to see if you’re on track.
The grace period is based on your first fulfillment center. Adding inventory to additional centers does not reset or extend the grace period.
If you fulfill orders from multiple regions (e.g., US and EU), your fulfillment agreement sets out how minimums apply in each region. Contact Jetpack Care to understand how multi-region fulfillment affects your billing.

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Let’s Dive Deeper

Billing and Payments Overview

Overview of Jetpack’s billing approach and payment methods

Your Invoices

Learn how to read and analyze your invoices

General Rate Increases

Understanding pricing adjustments and timing

Billing & Support FAQs

Common questions about invoices, fees, and payments

Terms of Service

Fees, payment terms, and fee change notice
If you have questions about your specific fulfillment minimum requirements, grace period status, or strategies for meeting minimums, contact Jetpack Care. Our team is always here to assist via Slack, phone, or email!