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Every order in your Jetpack dashboard has a status that tells you exactly where it is in the fulfillment journey—from the moment we receive it to when it’s delivered to your customer. Understanding these statuses helps you monitor orders, identify issues, and take action when needed.

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How Order Statuses Work

The Orders page provides real-time visibility into each order created in your Jetpack dashboard. Once an order is created, Jetpack’s Operations team begins fulfillment based on our service level agreements (SLAs), provided there are no issues preventing fulfillment. Orders page showing multiple orders with Processing status in the Status column Each main status may include sub-statuses that provide additional detail about where the order is in the fulfillment process.

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Order Statuses and Sub-Statuses

The following table explains each status and sub-status you’ll encounter in your Jetpack dashboard:
Sub-statuses provide more granular detail about the current stage of fulfillment. For example, an order in “Processing” status might show “Pick in Process” as the sub-status, letting you know the warehouse team is currently gathering the products for that order.

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When Orders Need Action

If an order shows the Action Required status, it means something is preventing fulfillment. Common reasons include:
  • Missing or insufficient inventory
  • Invalid shipping address
  • Product configuration issues
  • Special fulfillment requirements that need clarification
For detailed guidance on identifying and resolving Action Required issues, see Orders With Action Required.

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Managing Order Status Changes

You have control over certain status changes in your dashboard:
  • Cancel an Order: Use this when an order should no longer be fulfilled (e.g., customer requested cancellation, order fulfilled elsewhere)
  • Clean Sweep an Order: Use this to remove an order from the dashboard temporarily so you can reimport it after making changes
Learn more about these actions in the Copy, Cancel, or Clean Sweep Orders guide.
The Clean Sweep action is only available before fulfillment begins. Once an order enters the picking process, you’ll need to contact Jetpack Care to make changes.

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Let’s Dive Deeper

Our Approach to D2C

Back to the main D2C fulfillment guide

Orders With Action Required

Resolve issues preventing fulfillment

Tracking Packages

View shipment tracking information

D2C Turnaround Times + SLAs

Understand fulfillment timelines

The Orders Page

Navigate and manage orders in your dashboard

Shipment Details Page

View complete order information
Jetpack

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Questions? Contact Jetpack Care.

If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!