When shipping valuable inventory, insurance provides protection against loss or damage during transit. Jetpack offers insurance for both parcel and freight shipments, with clear pricing structures and coverage limits. Understanding how insurance applies to your orders—including when orders split into multiple packages—helps you make informed decisions about protecting your shipments.
Insurance Options by Shipment Type
Jetpack provides insurance coverage for both parcel and freight shipments, with different pricing structures and coverage limits based on the type of shipment.- Parcel Shipments
- Freight Shipments
Parcel Insurance Overview
Jetpack offers insurance for parcel shipments through a policy issued by Cabrella Parcel Insurance. The cost is calculated at 1.875% of your total chosen insured value plus the shipment’s fulfillment cost, which is reflected in the total shipment invoice.Coverage Limits and Requirements
Understanding the coverage limits and requirements for parcel insurance ensures you properly protect your shipments.If you insure an order for $20,000 that splits into 4 parcels, each parcel will be insured for up to $5,000.
Over-Insurance Policy
Jetpack reserves the right to adjust or deny coverage if the declared insured value exceeds either the actual value of the goods or the $5,000 USD per parcel limit.Prepaid Shipments
Insurance cannot be procured for prepaid parcel shipments. Any insurance values added to these orders will be considered void.Courtesy Insurance
Purchasing additional insurance for D2C/B2C orders voids Jetpack’s courtesy insurance. This means you will pay insurance on the entire shipment amount rather than only on the amount exceeding the initial retail value covered (USD $100).Adding Insurance to B2C Orders
Follow these steps to add insurance to a direct-to-consumer (B2C) order:1
Navigate to Order Details
Navigate to the Order Details page for the order you want to insure
2
Edit shipping details
Scroll down to the ShipBob Shipping Details tile and click Edit
3
Enter insurance value
In the pop-up window, input the dollar amount you wish to insure under Order Value for Insurance
4
Save your changes
Click SaveThe new insurance value will be displayed next to Insurance Value.
If a B2C order is split into multiple packages within the fulfillment center, the total insurance amount applies to all packages.Example: If you insure an order for $5,000 and it is split into 4 packages, the entire $5,000 of coverage applies across all packages if a claim is necessary.
Adding Insurance Automatically to Imported Orders
Rather than insuring each order by hand, you can have Jetpack automatically add shipping insurance to orders imported from your ecommerce platform by enabling the Pull Insurance Amount feature on your account.How Pull Insurance Amount Works
Once enabled, the feature applies these rules:- All orders containing the
total_priceJSON data will automatically receive shipping insurance. - The shipping insurance amount will match the amount in the
total_priceJSON field. - You can set a total order value threshold, above or below which insurance is applied, so only orders in the range you choose are automatically insured. Let your Jetpack Care Manager know the threshold you want when you request the feature.
- If the
total_priceJSON field is0ornullfor any reason (for example, due to discounts or $0 items), the insurance amount will also be $0. - Manually created orders do not receive JSON data, so Pull Insurance Amount will not apply to them automatically. You’ll need to add insurance to manual orders yourself using the steps for adding insurance to B2C orders above.
Pull Insurance Amount is enabled on request. To turn it on for your account, contact your Jetpack Care Manager and let them know you’d like to enable automatic insurance for orders imported from your ecommerce platform, along with the total order value threshold (if any) you’d like applied.
Key Considerations
When adding insurance to your orders, keep these important factors in mind:- Currency - All insurance values are in USD regardless of order currency
- Split orders - Total insurance coverage applies across all packages when orders split
- Courtesy insurance - Purchasing additional insurance voids Jetpack’s courtesy coverage
- Prepaid shipments - Parcel insurance is not available for prepaid shipments
- Signature requirements - Parcel insurance of $300 USD or more automatically requires signature on delivery
FAQs
Will all shipments be insured if Jetpack splits the order?
Will all shipments be insured if Jetpack splits the order?
Yes. Shipping insurance applies to all splits associated with the parent order, whether the insurance amount was added manually or automatically. Since insurance appears only on the parent/primary order, review the parent shipment to determine the insurance value.Important: The insured value for any parcel must not exceed the actual value of the goods or $5,000 USD per parcel. If an order is split into multiple parcels, the maximum insured value per parcel is capped at $5,000.
How is insurance charged?
How is insurance charged?
Insurance fees vary based on the shipment configuration:
- Parcel: 1.875% of the total insured value (or the
total_pricein the JSON data), plus the shipment’s fulfillment cost. This total is reflected in the final shipment invoice. - Freight: 1% to 2% of the insured value, plus the shipment’s fulfillment cost, as shown on the total shipment invoice.
Does changing carriers (e.g., UPS, DHL, FedEx) affect the insurance amount?
Does changing carriers (e.g., UPS, DHL, FedEx) affect the insurance amount?
No. Carrier selection does not affect how shipping insurance is calculated.
Do international shipments calculate insurance differently?
Do international shipments calculate insurance differently?
No. An order’s end destination country does not impact the insurance amount.
Can we override the insurance value manually if it was added automatically?
Can we override the insurance value manually if it was added automatically?
No. When insurance is added automatically, the amount is determined by the
total_price field in the JSON data and cannot be overridden manually.Why wasn't insurance automatically added to my orders?
Why wasn't insurance automatically added to my orders?
Because automatic insurance is determined by the If you still can’t determine the issue after confirming the order was imported from your ecommerce platform and the
total_price JSON data, start by reviewing that field. If it shows $0 or null for any reason (for example, due to discounts or $0 items), the insurance amount will also be $0.You can review JSON data in your Jetpack dashboard by clicking the Actions button on the order details page, then selecting View Store Data from the drop-down menu.
total_price JSON field is not $0 or null, contact Jetpack Care via Slack or email.Let’s Dive Deeper
Claims and Insurance Overview
Understanding the complete claims and insurance process
Parcel Claim Policies
Detailed coverage policies and limitations for parcels
Submitting Claims
Quick guide to the claims submission process
Freight Claims
Freight claim policies and documentation requirements
Insuring Your Inventory
Protect your merchandise while in storage
D2C Turnaround Times + SLAs
Understanding fulfillment SLAs and processing times
Questions? Contact Jetpack Care.
If you have any questions about adding insurance to your orders or understanding coverage limits, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!