Orders With Action Required

When orders can’t be fulfilled immediately, they appear with an “Action Required” status on your Orders page. These orders need your attention before Jetpack’s Operations team can begin processing them. This guide explains each reason an order might be blocked and shows you exactly how to resolve it.

Understanding Action Required Status

Orders marked with Action Required cannot move forward until specific issues are addressed. Once you resolve all blocking issues, the order automatically transitions to Processing status and the SLA timer begins. Key Points:

Multiple issues can affect a single order simultaneously
Orders remain in Action Required until all exceptions are cleared
Once resolved, orders move to Processing automatically
If an order shouldn’t be fulfilled, cancel it instead of resolving exceptions

The fulfillment SLA timer does not start until all Action Required issues are resolved and the order moves to Processing status.

Common Action Required Reasons

The table below shows all reasons an order may be blocked, along with how to resolve each issue.

Exception Reason	What It Means	How to Resolve
Auto Processing Pause	Orders are on hold due to the Automatic Processing Pause feature	From the Orders page, click the Order ID Select Actions > Release Manual Shipment Hold Order moves to Processing
Inactive SKU	Order contains products marked as Inactive on the product details page	Change the product’s status to Active, or Add the SKU to the Sales Channel of an existing Active product
Invalid Address	The shipping address cannot be verified by Jetpack’s address validation tool	Click the Order ID in your dashboard Edit the address under the Customer Information panel If customer confirms the original address is correct, contact Jetpack Care for assistance
Inventory Out of Stock at Assigned FC	A Destination-Based Fulfillment Rule assigned the order to a fulfillment center that lacks sufficient inventory	Override the assigned FC to one with adequate inventory Remove out-of-stock products from the order Replenish stock via WRO process Enable Partial Shipment Rules to split the order Split manually to ship available items immediately Add the SKU to Sales Channels of an existing in-stock product
Manual On-Hold	Order has been manually placed on hold	From the order’s Actions menu, select Release Manual Shipment Hold
Missing Required HAZMAT Product Data	Dangerous goods/hazardous materials are not properly classified or missing a Safety Data Sheet (SDS)	Provide required DG/HAZMAT information for the product(s) so Jetpack can generate labels and ship the order
Missing Tariff Information	Required customs information is missing for international shipments (tariff code, description, declared value)	Update the product details page with missing customs information Note: If product hasn’t been scanned by Cubiscan yet, the exception may resolve once received via WRO. If it persists, contact Jetpack Care
No Eligible HAZMAT Shipping Services	Order contains dangerous goods/hazardous materials but Jetpack has no available carrier to ship the contents	Edit the order to remove DG/HAZMAT products from the shipment
Optimal Fulfillment Center Feature in Use	Order assigned to a fulfillment center based on Highest Priority Fulfillment Center rule, but that center lacks sufficient inventory	Replenish stock via WRO process Override the assigned FC to one with adequate inventory
Order Destination Country Has Shipping Restriction	Carrier or destination country restrictions prevent delivery	Contact Jetpack Care via Slack or email if unsure about the specific restriction
Out of Stock (OOS)	Insufficient available inventory at a single fulfillment center to complete the order	Remove OOS products from the order Edit orders individually or in bulk Update the assigned lot (for orders specifying lot numbers) Enable Partial Shipment Rules to ship available items Split manually to ship available products immediately Add the SKU to Sales Channels of an identical in-stock product
Packaging Preference Not Set	Products lack a configured packaging preference	Update packaging preferences via bulk upload or individually on the product details page
Payment Method Declined	The payment method on file has failed, causing all Processing orders to move to Action Required	Update your payment method to resolve outstanding balances All affected orders will automatically move to Processing once payment is resolved
Reserve Date Not Met (B2B/External Transfer Orders)	Order has a future reserve date and will not process until that date arrives	No action needed — order automatically processes once reserve date is reached
Required Label Not Uploaded	Prepaid B2B or manual FBA orders require additional attachments (shipping labels, Amazon labels, BOLs) that haven’t been uploaded	Click the Order ID from the order details page Use the Attachments panel to upload required file(s)
Unknown SKU	The SKU is new and has not yet been stored in the Jetpack fulfillment center	Create a bundle in the dashboard if the SKU is part of a bundle Merge the SKU with an existing in-stock SKU Send stock via WRO process if SKUs need to remain separate

Editing Orders to Resolve Issues

Many Action Required exceptions can be resolved by editing the order directly. You can edit orders individually or in bulk to:

Remove out-of-stock products
Change the assigned fulfillment center
Update shipping addresses
Modify product quantities
Release manual holds

For inventory-related issues, you may need to replenish stock by creating a WRO or configure Partial Shipment Rules to allow split shipments.

Product Configuration Issues

Some Action Required reasons stem from incomplete product setup. If orders are blocked due to missing product information, update the following:

Packaging preferences on the product details page
Customs information (tariff codes, declared values) for international shipments
HAZMAT/Dangerous Goods data and Safety Data Sheets
Product status (Active vs. Inactive)

Learn more about configuring products in our Managing Products section.

Let’s Dive Deeper

D2C Fulfillment Overview

Back to the main D2C guide

Editing Orders

Edit orders individually or in bulk

Creating a WRO

Replenish inventory to resolve out-of-stock issues

Managing Products

Configure product settings to prevent exceptions

Auto Split Rules

Enable partial shipments when inventory is split

Order Status Overview

Understand all order statuses and what they mean

Questions? Contact Jetpack Care.

If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!

Fulfillment Overview

Account Setup

Sending Inventory (Inbound)

MultiHub IQ

D2C Fulfillment

B2B Fulfillment

Order Management

Managing Your Inventory

Managing Products

Analytics + Reporting

Tools and Techniques

Rules and Automation

Kitting + Work Orders

Label and Packaging

Returns

Claims

Billing + Invoicing

Frequently Asked Questions

Terms, SLAs, and Policies

Orders With Action Required

Understanding Action Required Status

Common Action Required Reasons

Editing Orders to Resolve Issues

Product Configuration Issues

Let’s Dive Deeper

D2C Fulfillment Overview

Editing Orders

Creating a WRO

Managing Products

Auto Split Rules

Order Status Overview

Questions? Contact Jetpack Care.

​Understanding Action Required Status

​Common Action Required Reasons

​Editing Orders to Resolve Issues

​Product Configuration Issues

​Let’s Dive Deeper

D2C Fulfillment Overview

Editing Orders

Creating a WRO

Managing Products

Auto Split Rules

Order Status Overview

​Questions? Contact Jetpack Care.

Understanding Action Required Status

Common Action Required Reasons

Editing Orders to Resolve Issues

Product Configuration Issues

Let’s Dive Deeper

Questions? Contact Jetpack Care.