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Documentation Index

Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt

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This feature is exclusively available to merchants who meet certain eligibility criteria. To learn more about pricing and enablement, please reach out to your Merchant Success Manager.
Marketing inserts let you include branded promotional materials in your shipments without the hassle of pre-printing and storing them as separate SKUs. Jetpack’s US fulfillment centers print these materials on-demand, ensuring every eligible order includes your latest marketing message.

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What Are Marketing Inserts?

Marketing inserts are promotional materials printed and included with your outbound shipments. Once enabled, a 4.1 x 6-inch (10 x 15-cm) marketing insert will be printed in full color on a 65# Cover Rolland Opaque postcard style paper for all applicable orders. Example of a marketing insert showing promotional design on postcard-style paper You upload your design as a digital image, and Jetpack prints it on-demand at the fulfillment center—no need to ship pre-printed materials or allocate inventory space.
Marketing inserts are not supported for products configured to Ship in Own Container (SIOC), and you will not receive fees if a marketing insert is included on the order details page.

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Marketing Insert Specifications

Your marketing insert image must meet the following specifications:
SpecificationRequirement
Dimensions4.1 x 6 inches (10 x 15 centimeters)
Image Resolution1230 x 1800 pixels at 300 dots per inch
Paper65# Cover Rolland Opaque postcard style paper
ColorFull color printing
Border0.25-inch (0.635-centimeter) white border on all sides required
OrientationPortrait or landscape (depends on uploaded image orientation)
File Format.jpg or .png (recommended for best results)
File Size100 MB or less
You can download a template to ensure your design meets these requirements: Marketing Insert Template

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Pricing

You are subject to a 3% credit card processing fee if you meet all of the criteria outlined by your Merchant Success Manager.
Please use the chat feature in your Jetpack dashboard or submit a case to Jetpack Care to learn more about marketing insert pricing.

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Enable Marketing Inserts

Follow these steps to enable marketing inserts for your orders:
1

Navigate to Marketing Inserts settings

From the Customize Order Documents page, click Manage Marketing Inserts (hyperlinked). You will be redirected to the marketing inserts configuration page.Customize Order Documents page with Manage Marketing Inserts link highlighted
2

Expand the Standard Marketing Insert panel

Click the Standard Marketing Insert panel. The panel will expand to show additional options.Standard Marketing Insert panel with Upload Marketing Inserts Image button and image guidelines
3

Upload your marketing insert image

Click Upload Marketing Inserts Image.This will allow you to add a single 1230 x 1800-pixel (300 dots per image) color image to your marketing inserts (4.1 x 6 inches or 10 x 15 centimeters).
  • There must be a 0.25-inch (0.635-centimeter) white border on all sides of the image
  • The orientation will depend on the orientation of the image uploaded (portrait or landscape)
  • Download template here: Marketing Insert Template
4

Select your file

Select the file to upload. For the best results, select a file in .jpg or .png format that is 100 MB or less.File selection dialog showing available files to upload for marketing insert
5

Review any alerts (if applicable)

If your image does not meet requirements, you’ll see an on-screen alert:
  • Image too large: You will not be allowed to proceed until you upload a supported size
  • Image too small: You will be alerted, but you can proceed if desired
Red alert message indicating uploaded image is larger than allowed size of 1230x1800 pixelsYellow warning message indicating uploaded image is smaller than recommended size for good print quality
6

Save your changes

Click Save Changes in the Unsaved Changes bar.Unsaved Changes bar with Save Changes button highlightedYou will receive a success message, and the image will be printed on all Standard marketing inserts (as it appears under Image Preview).
7

Enable the marketing insert feature

Click the toggle icon next to Disabled (located at the top right of the Standard Marketing Insert panel). A pop-up window will appear.
8

Confirm enablement

Review the on-screen message, check the box to confirm acknowledgment, and click Yes, Enable.Confirmation dialog asking to enable Standard Marketing Inserts with acknowledgment checkbox and Yes, Enable buttonYou will receive a success message, and the toggle icon will update to Enabled and change to blue.
Once enabled, your marketing insert will be printed for all orders that are in the Processing status (i.e., the fulfillment process has yet to begin).

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Disable Marketing Inserts

You can disable marketing inserts at any time in your Jetpack dashboard. Once disabled, all orders for which we have not yet started the fulfillment process (i.e., are not yet picked) will not receive the marketing insert.
1

Navigate to Marketing Inserts settings

From the Customize Order Documents page, click Manage Marketing Inserts (hyperlinked). You will be redirected to the marketing inserts configuration page.Customize Order Documents page with Manage Marketing Inserts link highlighted
2

Expand the Standard Marketing Insert panel

Click the Standard Marketing Insert panel. The panel will expand to show additional options.
3

Disable the feature

Click the toggle icon next to Enabled.You will receive a success message, and the toggle icon will turn gray and update to Disabled. Your previous marketing insert settings will remain configured if you choose to enable the feature later.

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Delete Marketing Insert Image

You can update the image utilized for marketing inserts at any time by deleting the previous image and uploading a new one.
Once updated, orders for which we have not yet started the fulfillment process will receive the new image, while orders that we have already started fulfilling will receive the previously uploaded image.
1

Navigate to Marketing Inserts settings

From the Customize Order Documents page, click Manage Marketing Inserts (hyperlinked). You will be redirected to the marketing inserts configuration page.Customize Order Documents page with Manage Marketing Inserts link highlighted
2

Expand the Standard Marketing Insert panel

Click the Standard Marketing Insert panel. The panel will expand to show additional options.
3

Delete the current image

Click the trash can/bin icon next to Replace Current Marketing Insert Image. A pop-up screen will appear.Keep in mind:
  • You are required to have an image for marketing inserts
  • Removing the image will disable the marketing insert feature
  • If you want to continue utilizing marketing inserts, you must provide a new background image and re-enable the feature
4

Confirm deletion

Review the on-screen message and click Yes, Delete.Confirmation dialog asking Are you sure? with explanation that deleting will remove image from Premium Gift Notes and Yes, Delete buttonYou will receive a confirmation message that your marketing insert image has been deleted.

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Let’s Dive Deeper

Labels and Packaging Overview

Back to the main customization guide

Customize Order Documents Page

Configure settings for gift notes and marketing inserts

Gift Notes

Add personalized Standard or Premium gift notes

Custom Sender Labels

Personalize sender information on shipping labels

Packaging Preferences

Configure packaging types

Custom Packaging

Use branded boxes and materials

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Questions? Contact Jetpack Care.

If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!