# Jetpack Guide

## Docs

- [3PL First-Timer Tips](https://help.jetpack3pl.com/fulfillment/3PL-first-time.md): New to third-party fulfillment? Here's what to expect, how to prepare, and why Jetpack is built for brands making this transition.
- [Company Profile Settings](https://help.jetpack3pl.com/fulfillment/account-setup/accounts-users/index.md): Manage your company's account-level settings including company name, sender labels, invoice preferences, and multi-factor authentication enforcement.
- [My Profile Settings](https://help.jetpack3pl.com/fulfillment/account-setup/accounts-users/my-profile-settings.md): Manage your personal account information, update your password, and configure multi-factor authentication for enhanced security.
- [User Management Settings](https://help.jetpack3pl.com/fulfillment/account-setup/accounts-users/user-management-settings.md): Add, edit, and manage users in your Jetpack account, assign roles with specific permissions, and control access to your fulfillment operations.
- [Importing Your Orders](https://help.jetpack3pl.com/fulfillment/account-setup/importing-orders.md): Learn all the ways to get orders into Jetpack for fulfillment, from automatic syncing to bulk importing and manual order creation.
- [Onboarding Process](https://help.jetpack3pl.com/fulfillment/account-setup/index.md): Your step-by-step guide to getting started with Jetpack fulfillment, from connecting your store to shipping your first orders.
- [Adobe Commerce (Magento 2) Integration](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/adobe-commerce.md): Connect your Adobe Commerce store to Jetpack for automatic product syncing, order fulfillment, and real-time inventory management.
- [Amazon Integration](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/amazon.md): Connect your Amazon Seller Central account to Jetpack to automatically import and fulfill FBM (Fulfilled by Merchant) orders.
- [BigCommerce Integration](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/bigcommerce.md): Connect your BigCommerce store to Jetpack for automatic product syncing, order importing, and inventory management.
- [eBay Integration](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/ebay.md): Connect your eBay store to Jetpack for automatic order fulfillment, product syncing, and seamless tracking updates every 30 minutes.
- [Store Integrations Overview](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/index.md): Learn how to connect your ecommerce platform to Jetpack for automatic product and order syncing.
- [Macy's Integration](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/macys.md): Connect your Macy's Marketplace account to Jetpack using Mirakl to automatically sync products, orders, tracking, inventory, and returns.
- [SHEIN Integration](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/shein.md): Connect your SHEIN Marketplace account to Jetpack to automatically sync orders, products, tracking, and inventory.
- [Shopify Integration](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/shopify.md): Connect your Shopify store to Jetpack for automatic product syncing, order fulfillment, and real-time inventory management.
- [Shopify via ShipStation](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/shopify-shipstation.md): Use ShipStation as middleware to connect your Shopify store to Jetpack while maintaining your existing workflow.
- [Square Integration](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/square.md): Connect your Square online store or Point of Sale to Jetpack for automatic product syncing, order importing, and inventory management.
- [Squarespace Integration](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/squarespace.md): Connect your Squarespace Commerce store to Jetpack for automatic product syncing, order importing, and real-time inventory management.
- [Temu Integration](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/temu.md): Connect your Temu Seller Center account to Jetpack to automatically sync orders, tracking, and inventory.
- [TikTok Shop Integration](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/tiktok.md): Configure TikTok Shop with Jetpack using Seller Shipping via third-party middleware to automatically import and fulfill orders.
- [Walmart Integration](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/walmart.md): Connect your Walmart Marketplace account to Jetpack to automatically sync products, orders, tracking, and inventory.
- [Wix Integration](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/wix.md): Connect your Wix store to Jetpack for automatic product syncing, order importing, and real-time inventory updates
- [WooCommerce Integration](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/woocommerce.md): Connect your WooCommerce store to Jetpack for automatic product syncing, order importing, and inventory management.
- [Integrations + Apps Overview](https://help.jetpack3pl.com/fulfillment/account-setup/integrations-overview.md): Learn how to connect, manage, and configure integrations with your ecommerce platforms, marketplaces, and third-party tools.
- [Aftership](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/aftership.md): Integrate AfterShip with Jetpack to automate tracking notifications and streamline returns management for your customers.
- [Alloy](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/alloy.md): Build customized workflows between your ecommerce store, Jetpack, and marketing tools using Alloy's no-code automation platform.
- [Arka Integration Guide](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/arka.md): Integrate Arka's custom packaging solutions with Jetpack to automatically create product records and warehouse receiving orders when you order custom packaging.
- [Cin7 Inventory Management](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/cin7.md): Integrate Cin7 with Jetpack to automate order imports, carrier tracking and serial-scan syncs, warehouse receiving orders, and inventory quantity updates.
- [Cymbio Integration](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/cymbio.md): Connect your Cymbio account to Jetpack to consolidate multiple retailer relationships with centralized automation and real-time updates.
- [Fulfil.io Integration](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/fulfill-io.md): Connect your Fulfil.io ERP to Jetpack to sync products, inventory, customer shipments, tracking information, and warehouse receiving orders.
- [Gorgias](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/gorgias.md): Integrate your Jetpack account with Gorgias to view order and customer data directly within support tickets.
- [Other Integrations Overview](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/index.md): Explore third-party integrations that extend Jetpack's functionality for customer support, email marketing, inventory management, accounting, and more.
- [Inventory Planner](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/inventory-planner.md): Integrate Inventory Planner with Jetpack to centralize your product data, leverage advanced inventory forecasting, and automate Warehouse Receiving Orders.
- [Klaviyo Integration](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/klaviyo.md): Integrate Klaviyo with Jetpack to push order status updates and fulfillment data for personalized marketing campaigns.
- [Linnworks](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/linnworks.md): Connect Linnworks with Jetpack to manage orders from 200+ sales channels through powerful automation and customization.
- [Loop](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/loop.md): Integrate Loop with Jetpack to automatically create return merchandise authorizations (RMAs) when customers initiate returns through Loop's platform.
- [NetSuite Integration](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/netsuite.md): Integrate NetSuite with Jetpack to automatically sync orders, products, inventory, and tracking information between your ERP and fulfillment operations.
- [Order Desk Integration](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/order-desk.md): Connect over 300 sales channels to Jetpack through Order Desk's powerful integration platform with automated order routing, tracking sync, and inventory management.
- [Prime Penguin Integration](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/prime-penguin.md): Connect Prime Penguin to Jetpack for real-time synchronization of inventory and order data across multiple sales channels and warehouses.
- [QuickBooks Online Integration](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/quickbooks.md): Connect QuickBooks Online with Jetpack to sync product data and inventory counts between your accounting system and fulfillment platform.
- [ShipStation Integration](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/shipstation.md): Integrate ShipStation with Jetpack to automatically sync orders, push tracking updates, and streamline product management.
- [Skubana Integration](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/skubana.md): Connect Skubana's inventory management platform with Jetpack to synchronize products, orders, tracking, and inventory across your fulfillment network.
- [SPS Commerce](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/sps-commerce.md): Integrate SPS Commerce with Jetpack to automate electronic data interchange (EDI) for order fulfillment from retailer partners like Walmart and Target.
- [Triple Whale](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/triple-whale.md): Connect your Jetpack account with Triple Whale to surface fulfillment costs and net profit data alongside your sales metrics.
- [Zapier](https://help.jetpack3pl.com/fulfillment/account-setup/other-integrations/zapier.md): Connect Zapier to automate workflows between Jetpack and your other business apps without writing code.
- [Sending Us Your Inventory](https://help.jetpack3pl.com/fulfillment/account-setup/sending-inventory.md): Learn how to create Warehouse Receiving Orders (WROs) and send inventory to Jetpack Fulfillment Centers.
- [Automatic Processing Pause](https://help.jetpack3pl.com/fulfillment/account-setup/shipping-preferences/automatic-processing-pause.md): Configure automatic order holds to review and modify orders before fulfillment begins, giving you time to make changes to shipping preferences or order details.
- [Automation Rules](https://help.jetpack3pl.com/fulfillment/account-setup/shipping-preferences/automation-rules.md): Create conditional logic that automatically applies specific fulfillment behaviors based on order attributes with Jetpack Automation Rules.
- [Choosing Default Carriers](https://help.jetpack3pl.com/fulfillment/account-setup/shipping-preferences/choosing-default-carriers.md): Map your ecommerce store's shipping methods to ShipBob's ship options to ensure orders are fulfilled accurately and cost-effectively.
- [Customizing Packing Slips](https://help.jetpack3pl.com/fulfillment/account-setup/shipping-preferences/customizing-packing-slips.md): Customize your packing slips with your brand logo, control payment display settings, add standard messages, and configure SKU-level pricing for B2C and B2B orders.
- [Customs + Commercial Invoices](https://help.jetpack3pl.com/fulfillment/account-setup/shipping-preferences/customs-commercial-invoices.md): Configure customs documentation and commercial invoice settings for international shipments with Jetpack.
- [Gift Notes](https://help.jetpack3pl.com/fulfillment/account-setup/shipping-preferences/gift-notes.md): Enable gift notes to include personalized messages with your shipments, customize with your brand logo, and configure gift note settings in the Jetpack dashboard.
- [Shipping Preferences Overview](https://help.jetpack3pl.com/fulfillment/account-setup/shipping-preferences/index.md): Configure how your orders are packed, shipped, and delivered with Jetpack's comprehensive shipping preferences and settings.
- [Packaging Preferences](https://help.jetpack3pl.com/fulfillment/account-setup/shipping-preferences/packaging-preferences.md): Configure packaging preferences for your products, including standard packaging, Ship In Own Container (SIOC), and custom packaging options to ensure proper fulfillment and consistent pricing.
- [Setting Reorder Points](https://help.jetpack3pl.com/fulfillment/account-setup/shipping-preferences/setting-reorder-points.md): Configure reorder point alerts to stay ahead of stockouts and automate inventory replenishment notifications with Jetpack.
- [Setting Returns Preferences](https://help.jetpack3pl.com/fulfillment/account-setup/shipping-preferences/setting-returns-preferences.md): Configure how Jetpack processes returned products with Return and Return to Sender preferences, including Restock, Dispose, and Quarantine options for each product in your catalog.
- [Signature Requirements](https://help.jetpack3pl.com/fulfillment/account-setup/shipping-preferences/signature.md): Configure delivery signature requirements for high-value orders, understand carrier signature policies, and manage signature settings in the Jetpack dashboard.
- [Start Shipping Date](https://help.jetpack3pl.com/fulfillment/account-setup/shipping-preferences/start-shipping-date.md): Configure your Start Shipping Date to control which orders are imported from your store and when Jetpack begins fulfillment operations.
- [Syncing Your Products](https://help.jetpack3pl.com/fulfillment/account-setup/syncing-products.md): Learn how to sync products from your integrated online stores into the Jetpack Product Catalog.
- [Analytics + Reporting](https://help.jetpack3pl.com/fulfillment/analytics-reporting/index.md): Access powerful inventory analytics and reporting tools designed to give you complete visibility into your fulfillment operations and empower smarter business decisions.
- [Inventory Replenishment Report](https://help.jetpack3pl.com/fulfillment/analytics-reporting/inventory-replenishment-report.md): Track SKU forecasts, replenishment recommendations, and inventory depletion timelines to optimize your MultiHub IQ distribution and prevent stockouts.
- [Inventory Snapshot Report](https://help.jetpack3pl.com/fulfillment/analytics-reporting/inventory-snapshot-report.md): Monitor daily inventory changes with detailed snapshots showing received units, picks, transfers, restocks, and more across all fulfillment centers.
- [Inventory Velocity Report](https://help.jetpack3pl.com/fulfillment/analytics-reporting/inventory-velocity-report.md): Track SKU performance with velocity metrics, sales volume analysis, and estimated days on hand to optimize your inventory replenishment strategy.
- [Out of Stock Inventory with Exception Orders Report](https://help.jetpack3pl.com/fulfillment/analytics-reporting/oos-exceptions-report.md): Monitor out-of-stock SKUs, identify unfulfillable exception orders, and track incoming inventory replenishment through WROs.
- [Automated FBA Prep FAQs](https://help.jetpack3pl.com/fulfillment/b2b/amazon-fba/automated-fba-prep-faq.md): Common questions about Jetpack's automated Amazon FBA prep process, including integration troubleshooting, product search, serial scans, and order editing.
- [Creating Automated FBA Shipments](https://help.jetpack3pl.com/fulfillment/b2b/amazon-fba/creating-automated-fba-shipments.md): Learn how to create automated Amazon FBA prep orders in the Jetpack dashboard to send inventory to Amazon fulfillment centers.
- [FBA LTL Workflow](https://help.jetpack3pl.com/fulfillment/b2b/amazon-fba/fba-ltl-workflow.md): Create Less-Than-Truckload (LTL) freight shipments to Amazon FBA using Jetpack's Business order flow with pallet preparation and special handling.
- [Manual FBA Prep with Jetpack](https://help.jetpack3pl.com/fulfillment/b2b/amazon-fba/manual-fba-prep.md): Complete guide to manually preparing and shipping inventory to Amazon FBA warehouses using Jetpack, including freight order setup, label requirements, and step-by-step workflow for international markets.
- [Troubleshooting Amazon FBA Errors](https://help.jetpack3pl.com/fulfillment/b2b/amazon-fba/troubleshooting-fba-errors.md): Comprehensive guide to resolving common Amazon FBA prep order error messages, from missing dimensions to hazmat reviews and SKU validation issues.
- [B2B Turnaround Times](https://help.jetpack3pl.com/fulfillment/b2b/b2b-turnaround-times.md): Learn about turnaround times and service level agreements for B2B and wholesale order fulfillment.
- [Creating B2B/Wholesale Orders](https://help.jetpack3pl.com/fulfillment/b2b/creating-manual-b2b-orders.md): Learn how to create B2B and wholesale orders in the Jetpack dashboard, including guidelines, SLAs, and step-by-step instructions for parcel and freight shipments.
- [Importing Shopify B2B Orders](https://help.jetpack3pl.com/fulfillment/b2b/importing-shopify-b2b-orders.md): Automatically import B2B and wholesale orders from Shopify using order tags for specialized fulfillment and pricing.
- [Our Approach to B2B](https://help.jetpack3pl.com/fulfillment/b2b/index.md): Learn how Jetpack fulfills B2B orders, including wholesale, Amazon FBA prep, retail distribution, and manual order workflows.
- [Inventory Transfers](https://help.jetpack3pl.com/fulfillment/b2b/inventory-transfers.md): Learn how to transfer inventory between Jetpack fulfillment centers or to external facilities using WROs and B2B orders.
- [Pick By Lot (B2B Orders)](https://help.jetpack3pl.com/fulfillment/b2b/pick-by-lot.md): Learn how to create B2B orders with lot selection for perishable and traceable goods, and how to edit lot information after order creation.
- [Approved Retailers for Retail Distribution](https://help.jetpack3pl.com/fulfillment/b2b/retail-distribution/approved-retailers.md): Full list of approved retailers for dropshipping and retail distribution with Jetpack fulfillment services.
- [Retail Dropshipping](https://help.jetpack3pl.com/fulfillment/b2b/retail-distribution/dropshipping.md): Learn how Jetpack enables retail dropshipping through EDI integration, automated order management, and compliance with retailer guidelines.
- [Retail Distribution](https://help.jetpack3pl.com/fulfillment/b2b/retail-distribution/index.md): Understand how Jetpack supports retail distribution partnerships, including EDI integration, compliance fulfillment, and GS1 labeling services for shipments to major retailers.
- [Upload Order Attachments](https://help.jetpack3pl.com/fulfillment/b2b/upload-order-attachments.md): Learn how to attach invoices, shipping labels, bills of lading, and other documents to B2B orders and work orders in Jetpack.
- [Fulfillment Minimums](https://help.jetpack3pl.com/fulfillment/billing-invoicing/fulfillment-minimums.md): Understand regional fulfillment minimum requirements, what counts toward your minimum, and the 90-day grace period for new merchants.
- [Australia Pricing](https://help.jetpack3pl.com/fulfillment/billing-invoicing/general-pricing/australia-pricing.md): Complete pricing in AUD for all Australia fulfillment center services, including D2C and B2B fulfillment, storage, receiving, and extra services.
- [Canada Pricing](https://help.jetpack3pl.com/fulfillment/billing-invoicing/general-pricing/canada-pricing.md): Complete pricing in CAD for all Canada fulfillment center services, including D2C and B2B fulfillment, storage, receiving, and extra services.
- [EU Pricing](https://help.jetpack3pl.com/fulfillment/billing-invoicing/general-pricing/eu-pricing.md): Complete pricing in EUR for all EU fulfillment center services, including D2C and B2B fulfillment, storage, receiving, and extra services.
- [Pricing Overview](https://help.jetpack3pl.com/fulfillment/billing-invoicing/general-pricing/index.md): Explore Jetpack's transparent regional pricing structure, understand the unified rate card approach, and find detailed pricing for your fulfillment region.
- [UK Pricing](https://help.jetpack3pl.com/fulfillment/billing-invoicing/general-pricing/uk-pricing.md): Complete pricing in GBP for all UK fulfillment center services, including D2C and B2B fulfillment, storage, receiving, and extra services.
- [USA Pricing](https://help.jetpack3pl.com/fulfillment/billing-invoicing/general-pricing/usa-pricing.md): Complete pricing in USD for all US fulfillment center services, including D2C and B2B fulfillment, storage, receiving, and extra services.
- [General Rate Increases (GRI)](https://help.jetpack3pl.com/fulfillment/billing-invoicing/general-rate-increases.md): Understand how and when Jetpack adjusts pricing, how you'll be notified, and what factors drive rate changes in the fulfillment industry.
- [Billing and Payments](https://help.jetpack3pl.com/fulfillment/billing-invoicing/index.md): Understand Jetpack's transparent billing approach, invoice delivery system, payment methods, and how we help you manage fulfillment costs effectively.
- [Your Invoices](https://help.jetpack3pl.com/fulfillment/billing-invoicing/your-invoices.md): Learn how Jetpack delivers invoices, what information they contain, and how to read and analyze your fulfillment costs using both PDF and XLS formats.
- [Adding Insurance to Orders](https://help.jetpack3pl.com/fulfillment/claims/adding-insurance.md): Protect your shipments with parcel and freight insurance options, with flexible coverage limits and transparent pricing.
- [Freight Claims and Policies](https://help.jetpack3pl.com/fulfillment/claims/freight-claims.md): Learn about freight shipment claim eligibility, the $500 courtesy coverage limit, and the documentation required for lost or damaged freight.
- [Claims and Insurance](https://help.jetpack3pl.com/fulfillment/claims/index.md): Protect your shipments with insurance coverage and understand our straightforward claims process for lost, damaged, and untracked parcels.
- [Insuring Your Inventory](https://help.jetpack3pl.com/fulfillment/claims/insuring-inventory.md): Understand liability limitations for merchandise in storage and why securing your own insurance coverage is essential for protecting your inventory investment.
- [Parcel Claim Policies](https://help.jetpack3pl.com/fulfillment/claims/parcel-claim-policies.md): Understand eligibility requirements, timelines, documentation needs, and reimbursement policies for lost, damaged, and no-tracking parcel claims.
- [Submitting Claims](https://help.jetpack3pl.com/fulfillment/claims/submitting-claims.md): Submit parcel and freight claims quickly through our online claims form and track the status of your claim submission.
- [Amazon FBM with Jetpack](https://help.jetpack3pl.com/fulfillment/d2c/amazon-fbm.md): Learn how to fulfill your Amazon Fulfillment by Merchant (FBM) orders through Jetpack, including PII retention policies, store syncing, and SKU setup.
- [Carrier Transit Times by Country](https://help.jetpack3pl.com/fulfillment/d2c/carrier-transit-times.md): Understand ship option mapping, carrier selection, and average transit times for domestic and international orders by country of origin.
- [Custom Packaging](https://help.jetpack3pl.com/fulfillment/d2c/custom-packaging.md): Set up branded boxes, custom mailers, and specialized packaging materials for your orders
- [Our Approach to D2C](https://help.jetpack3pl.com/fulfillment/d2c/index.md): Future-forward fulfillment powered by enterprise infrastructure and old-school care. Ship faster, save more, and delight your customers with every order.
- [D2C Standard Operations](https://help.jetpack3pl.com/fulfillment/d2c/jetpack-standard-operations.md): Learn how Jetpack's standard fulfillment operations work—from storage and picking to packing and shipping your direct-to-consumer orders.
- [Order Allocation Explained](https://help.jetpack3pl.com/fulfillment/d2c/order-allocation-explained.md): Learn how Jetpack allocates orders using cost, proximity, and inventory availability, plus optional rules to customize your fulfillment process.
- [Order Status Overview](https://help.jetpack3pl.com/fulfillment/d2c/order-status.md): Track your orders through every stage of fulfillment with real-time status updates in your Jetpack dashboard
- [Orders With Action Required](https://help.jetpack3pl.com/fulfillment/d2c/orders-action-required.md): Understand why orders are blocked from processing and how to resolve each issue to move orders into fulfillment.
- [Splitting Orders in Exception Status](https://help.jetpack3pl.com/fulfillment/d2c/splitting-orders.md): Learn how to split orders in Exception status when items are out of stock, allowing available products to ship immediately while remaining items process upon restocking.
- [Standard Packaging](https://help.jetpack3pl.com/fulfillment/d2c/standard-packaging.md): Explore Jetpack's standard packaging options including boxes, mailers, and specialty containers for D2C fulfillment.
- [Syncing, Importing, and Creating Orders](https://help.jetpack3pl.com/fulfillment/d2c/syncing-importing-creating-orders.md): Learn the different methods to get orders into Jetpack—automatic sync from store integrations, manual sync, bulk Excel imports, and creating individual orders in the dashboard.
- [Tracking Packages](https://help.jetpack3pl.com/fulfillment/d2c/tracking-packaging.md): Learn how to access and monitor shipment tracking information for your D2C orders in the Jetpack dashboard.
- [D2C Turnaround Times + SLAs](https://help.jetpack3pl.com/fulfillment/d2c/turnaround-times-slas.md): Understand Jetpack's service level agreements for B2C order fulfillment, including processing cutoffs, turnaround times, and delivery expectations.
- [Exploring the Jetpack Dashboard](https://help.jetpack3pl.com/fulfillment/dashboard.md): Navigate the Jetpack platform and discover where to find key features for managing orders, inventory, products, and shipping.
- [Analytics & Reporting FAQs](https://help.jetpack3pl.com/fulfillment/faqs/analytics-reporting.md): Frequently asked questions about Jetpack's analytics reports, metrics interpretation, data exports, and reporting features.
- [Billing & Support FAQs](https://help.jetpack3pl.com/fulfillment/faqs/billing-support.md): Frequently asked questions about pricing, invoices, storage fees, payment methods, billing cycles, disputed charges, and contacting Jetpack Care support.
- [Getting Started FAQs](https://help.jetpack3pl.com/fulfillment/faqs/getting-started.md): Frequently asked questions about onboarding, account setup, sending your first inventory, and getting started with Jetpack fulfillment.
- [Glossary](https://help.jetpack3pl.com/fulfillment/faqs/glossary.md): Comprehensive glossary of technical terms, acronyms, and fulfillment terminology used throughout Jetpack documentation.
- [Integration & Tech FAQs](https://help.jetpack3pl.com/fulfillment/faqs/integration-tech.md): Frequently asked questions about connecting ecommerce platforms, syncing orders and inventory, marketplace integrations, and troubleshooting technical issues.
- [Inventory Management FAQs](https://help.jetpack3pl.com/fulfillment/faqs/inventory-management.md): Frequently asked questions about sending inventory, WROs, UROs, inventory tracking, replenishment, MultiHub IQ, and inventory management best practices.
- [Order Fulfillment FAQs](https://help.jetpack3pl.com/fulfillment/faqs/order-fulfillment.md): Frequently asked questions about D2C and B2B order fulfillment, order processing workflows, turnaround times, and order management.
- [Product Setup FAQs](https://help.jetpack3pl.com/fulfillment/faqs/product-setup.md): Frequently asked questions about creating products, configuring dimensions, managing barcodes, DG/HAZMAT requirements, bundles, kitting, and product preferences.
- [Returns & Claims FAQs](https://help.jetpack3pl.com/fulfillment/faqs/returns-claims.md): Frequently asked questions about processing returns, filing claims for lost or damaged shipments, insurance coverage, and reimbursement policies.
- [Shipping & Tracking FAQs](https://help.jetpack3pl.com/fulfillment/faqs/shipping-tracking.md): Frequently asked questions about carrier selection, shipping labels, tracking updates, delivery issues, and shipping troubleshooting.
- [Getting Started with Fulfillment](https://help.jetpack3pl.com/fulfillment/index.md): Welcome to Jetpack's fulfillment documentation. Learn how our support-driven approach helps mid-sized brands scale smarter.
- [How Jetpack Care Works](https://help.jetpack3pl.com/fulfillment/jetpack-care.md): Dedicated Slack support, proactive monitoring, and near real-time responses. Here's what makes Jetpack's support different.
- [Case Breakdowns](https://help.jetpack3pl.com/fulfillment/kitting-and-work-orders/case-breakdowns.md): Request case breakdown work orders to convert case-packed SKUs into individual units for separate fulfillment.
- [Copy/Edit Kitting Orders](https://help.jetpack3pl.com/fulfillment/kitting-and-work-orders/copy-edit-kitting-orders.md): Learn how to update a kitting order by copying and editing it to make necessary changes while managing SLA expectations.
- [Creating Kitting Orders](https://help.jetpack3pl.com/fulfillment/kitting-and-work-orders/creating-kitting-orders.md): Learn how to create kitting orders in the Jetpack dashboard to prepare your inventory before shipping to customers.
- [How Kitting Works](https://help.jetpack3pl.com/fulfillment/kitting-and-work-orders/index.md): Use Jetpack's kitting and work order services to prepare inventory, create bundled products, break down cases, and manage inventory transformations.
- [Kitting Orders FAQs](https://help.jetpack3pl.com/fulfillment/kitting-and-work-orders/kitting-orders-faq.md): Answers to frequently asked questions about kitting orders, from updating submissions to reviewing end-kitted inventory.
- [Work Orders](https://help.jetpack3pl.com/fulfillment/kitting-and-work-orders/work-orders-page.md): Request inventory-related tasks from Jetpack's Operations team using work orders for kitting, de-kitting, case breakdowns, and disposals.
- [Custom Sender Labels](https://help.jetpack3pl.com/fulfillment/labels-and-packaging/custom-sender-labels.md): Personalize the sender name and company name on your shipping labels at no extra cost.
- [Customize Order Documents Page](https://help.jetpack3pl.com/fulfillment/labels-and-packaging/customize-order-documents-page.md): Configure settings for gift notes and marketing inserts from the Customize Order Documents page in your Jetpack dashboard.
- [Gift Notes (Standard + Premium)](https://help.jetpack3pl.com/fulfillment/labels-and-packaging/gift-notes.md): Add Standard or Premium gift notes to customer orders with customizable images and messages for a personalized unboxing experience.
- [Customization Features](https://help.jetpack3pl.com/fulfillment/labels-and-packaging/index.md): Customize labels and packaging to create a branded unboxing experience with gift notes, marketing inserts, custom sender labels, and personalized order documents.
- [Marketing Inserts](https://help.jetpack3pl.com/fulfillment/labels-and-packaging/marketing-inserts.md): Add printed marketing materials to your shipments with on-demand marketing inserts at Jetpack fulfillment centers.
- [Donate + Dispose Inventory](https://help.jetpack3pl.com/fulfillment/managing-inventory/donate-dispose-inventory.md): Learn how to dispose of or donate inventory through standard disposal, specialized disposal, or our nonprofit partner GiveNKind.
- [Inventory Overview](https://help.jetpack3pl.com/fulfillment/managing-inventory/index.md): Monitor, organize, and manage your inventory with comprehensive tools for tracking status, history, transfers, distribution, and disposal.
- [Inventory History Page](https://help.jetpack3pl.com/fulfillment/managing-inventory/inventory-history-page.md): Track and audit every inventory adjustment in your Jetpack dashboard with detailed action records, filtering options, and Excel export capabilities.
- [Inventory Status Page](https://help.jetpack3pl.com/fulfillment/managing-inventory/inventory-status-page.md): Monitor and manage your inventory levels with detailed views of units on hand, committed inventory, lot tracking, and more across all fulfillment centers.
- [Inventory Sync by Retailer](https://help.jetpack3pl.com/fulfillment/managing-inventory/inventory-sync-by-retailer.md): Automatically sync inventory counts across retailer websites to prevent overselling in dropship programs.
- [Inventory Transfers](https://help.jetpack3pl.com/fulfillment/managing-inventory/inventory-transfers-page.md): Move inventory between Jetpack fulfillment centers or to external facilities like Amazon using Warehouse Receiving Orders (WROs) and B2B orders.
- [Adding Product Variants](https://help.jetpack3pl.com/fulfillment/managing-products/adding-product-variants.md): Learn how to organize products with multiple options (like sizes or colors) using parent products and variants for cleaner inventory management.
- [Manually Adding Products](https://help.jetpack3pl.com/fulfillment/managing-products/adding-products.md): Learn how to manually add products to your Product Catalog individually as base products or with variants, or in bulk via Excel template.
- [Product Catalog Page](https://help.jetpack3pl.com/fulfillment/managing-products/index.md): Learn how to navigate your Product Catalog, add products, manage SKUs, and use filters and search tools to keep your inventory organized.
- [About Barcodes](https://help.jetpack3pl.com/fulfillment/managing-products/more-tools/barcodes.md): Understand barcode requirements for efficient inventory management, including accepted formats, physical labeling best practices, and how to add barcodes to your product catalog.
- [Bulk Updating Product Details](https://help.jetpack3pl.com/fulfillment/managing-products/more-tools/bulk-updating-product-details.md): Use Excel templates to update product information for multiple SKUs at once, ensuring accuracy and consistency across your entire catalog.
- [Case Packed Items](https://help.jetpack3pl.com/fulfillment/managing-products/more-tools/case-packed-items.md): Understand the difference between cases and eaches, how each affects pick fees for B2C and B2B orders, and how to configure your products for case picking.
- [Creating Product Bundles](https://help.jetpack3pl.com/fulfillment/managing-products/more-tools/creating-product-bundles.md): Group multiple individual products into a single orderable bundle SKU that automatically displays and fulfills component products during order processing.
- [Digital Products](https://help.jetpack3pl.com/fulfillment/managing-products/more-tools/digital-products.md): Mark non-physical products as Digital to automatically exclude them from warehouse fulfillment, preventing exception status on orders containing items like gift cards, downloads, or products not stored at Jetpack.
- [Managing Product Catalog Views](https://help.jetpack3pl.com/fulfillment/managing-products/more-tools/managing-product-catalog-views.md): Save custom column configurations and filter combinations to quickly organize and access your products exactly how you need them.
- [Move, Merge, or Convert Products](https://help.jetpack3pl.com/fulfillment/managing-products/more-tools/move-merge-convert.md): Manage and organize product variants by converting base products to variants, merging duplicate products, moving variants between parent products, and converting variants to standalone products.
- [Bulk Import Template](https://help.jetpack3pl.com/fulfillment/managing-products/more-tools/product-details-template-guidelines.md): Complete field reference for the product details CSV template, including required fields, optional attributes, valid input values, and numeric IDs for accurate bulk product imports and updates.
- [Product Serial Numbers](https://help.jetpack3pl.com/fulfillment/managing-products/more-tools/product-serial-numbers.md): Configure serial scan requirements for products to track which specific units were packed in orders, using consistent prefix and suffix identifiers for warranty tracking and quality control.
- [Sales Channels and Products](https://help.jetpack3pl.com/fulfillment/managing-products/more-tools/sales-channels-and-products.md): Manage product listings from multiple integrations in a single unified view, with Seller SKUs organized by store name to prevent duplicate base products in your catalog.
- [Product Details Page](https://help.jetpack3pl.com/fulfillment/managing-products/product-details-page.md): Master your product configuration with detailed settings for fulfillment, packaging, customs, inventory tracking, and sales channels.
- [Setting Product Preferences](https://help.jetpack3pl.com/fulfillment/managing-products/setting-product-preferences.md): Quick guide to configuring essential product settings like packaging, returns, reorder points, and customs information.
- [What is MultiHub IQ?](https://help.jetpack3pl.com/fulfillment/multi-hub-iq/index.md): Learn how Jetpack's MultiHub IQ (MIQ) intelligently distributes your inventory across fulfillment centers to optimize shipping speed and reduce costs.
- [Jetpack MIQ Best Practices](https://help.jetpack3pl.com/fulfillment/multi-hub-iq/miq-best-practices.md): Strategic guidance for optimizing MultiHub IQ usage—when to trust auto-generated transfer plans, how to plan for seasonal changes, and coordinating with Jetpack Care.
- [Editing MIQ Transfer Plans](https://help.jetpack3pl.com/fulfillment/multi-hub-iq/modifying-miq-distribution.md): Understand MultiHub IQ transfer plans and learn how to review and edit them in the dashboard or with bulk Excel templates to customize inventory distribution across fulfillment centers.
- [Using MultiHub IQ](https://help.jetpack3pl.com/fulfillment/multi-hub-iq/using-multihub-iq.md): Learn how to create MultiHub IQ WROs, review auto-generated transfer plans, track distribution status, and use Internal Transfer Orders (ITOs) to rebalance existing inventory across your fulfillment network.
- [Customers Page](https://help.jetpack3pl.com/fulfillment/order-management/customers-page.md): Manage customer information, search for customers, view order history, and edit customer details from one centralized page.
- [Editing an Order](https://help.jetpack3pl.com/fulfillment/order-management/editing-orders.md): Learn what order details you can edit, when changes are allowed, and how to modify customer information, products, shipping details, and fulfillment settings.
- [Exporting Your Order Data](https://help.jetpack3pl.com/fulfillment/order-management/exporting-order-data.md): Export orders as CSV files with comprehensive data including products, tracking, customer details, timestamps, and fulfillment costs for analysis and record-keeping.
- [Orders Page](https://help.jetpack3pl.com/fulfillment/order-management/index.md): Master your order management with customizable views, advanced filtering, bulk actions, and real-time tracking across all your D2C and B2B shipments.
- [Automation Rules Page](https://help.jetpack3pl.com/fulfillment/order-management/rules-page.md): View, manage, and control automation rules that customize order processing based on conditions like order value, tags, shipping method, and destination.
- [Shipment Details Page](https://help.jetpack3pl.com/fulfillment/order-management/shipment-details-page.md): View complete order information on an easy, visual timeline. Edit customer details, manage products, and perform actions on individual shipments from one comprehensive page.
- [Our Partnership with ShipBob](https://help.jetpack3pl.com/fulfillment/partnership-with-shipbob.md): How Jetpack leverages ShipBob's infrastructure while adding a dedicated platform and support layer for mid-market brands.
- [Creating a Return Order](https://help.jetpack3pl.com/fulfillment/returns/creating-return-order.md): Submit return orders manually through the dashboard, automatically via integrations, or through the API to process customer returns and RTS shipments.
- [Our Approach to Returns](https://help.jetpack3pl.com/fulfillment/returns/index.md): Learn how Jetpack processes customer returns and RTS shipments with flexible preferences, streamlined workflows, and comprehensive tracking.
- [Restocking Your Products](https://help.jetpack3pl.com/fulfillment/returns/restocking-products.md): Understand how Jetpack inspects and restocks returned products, including special handling for lot-tracked inventory and minimum shelf life requirements.
- [Tracking Return Orders](https://help.jetpack3pl.com/fulfillment/returns/tracking-return-orders.md): Monitor return order progress through detailed tracking information, status filtering, and advanced search capabilities on the Returns page.
- [Order Auto Split Rules](https://help.jetpack3pl.com/fulfillment/rules-customization-kitting/auto-split-rules.md): Configure automatic order splitting to fulfill orders from multiple fulfillment centers when inventory is distributed across locations.
- [Automation Rules](https://help.jetpack3pl.com/fulfillment/rules-customization-kitting/automation-rules.md): Customize order processing with automation rules that apply specific actions based on conditions you define.
- [Destination-Based Fulfillment Rules](https://help.jetpack3pl.com/fulfillment/rules-customization-kitting/destination-based-rules.md): Control which fulfillment centers process orders based on destination country to optimize shipping and prevent cross-border fulfillment.
- [FIFO Order Allocation](https://help.jetpack3pl.com/fulfillment/rules-customization-kitting/fifo-order-allocation.md): Prioritize older orders for fulfillment when inventory is replenished using FIFO allocation strategies.
- [Automation Workflows](https://help.jetpack3pl.com/fulfillment/rules-customization-kitting/index.md): Automate order fulfillment with rules that control order routing, splitting, packaging, and inventory allocation based on your business requirements.
- [Multi-Box Package Selection Rule](https://help.jetpack3pl.com/fulfillment/rules-customization-kitting/multi-box-package-selection-rules.md): Automatically split B2C orders into multiple shipments when products cannot fit in a single package or exceed weight thresholds.
- [Avoid These Common WRO Mistakes](https://help.jetpack3pl.com/fulfillment/sending-inventory/best-practices/avoid-common-wro-mistakes.md): Prevent receiving delays and inventory issues by avoiding these seven common WRO mistakes that cause processing problems and extra fees.
- [Custom Packaging](https://help.jetpack3pl.com/fulfillment/sending-inventory/best-practices/custom-packaging.md): Use custom branded packaging materials for your orders, including boxes, mailers, inserts, and dunnage with specific requirements and setup procedures.
- [Identical Products](https://help.jetpack3pl.com/fulfillment/sending-inventory/best-practices/identical-products.md): Lock in dimensions and weights across product variants with identical measurements to ensure accurate fulfillment costs and efficient processing.
- [Creating + Managing Lot Products](https://help.jetpack3pl.com/fulfillment/sending-inventory/best-practices/lot-products.md): Configure and manage lot products with batch tracking, expiration dates, and inventory segregation for recalls, compliance, and FIFO fulfillment.
- [Sending Floor Loaded Containers](https://help.jetpack3pl.com/fulfillment/sending-inventory/best-practices/sending-floor-loaded-containers.md): Requirements and best practices for shipping floor loaded containers to Jetpack fulfillment centers in Australia and other regions.
- [Sending Inventory Across Borders](https://help.jetpack3pl.com/fulfillment/sending-inventory/best-practices/sending-inventory-across-borders.md): Requirements for shipping international inventory to Jetpack fulfillment centers, including customs documentation, importer of record responsibilities, and compliance policies.
- [Sending Pallets](https://help.jetpack3pl.com/fulfillment/sending-inventory/best-practices/sending-pallets.md): Requirements and best practices for shipping palletized freight to Jetpack fulfillment centers, including pallet specifications and regional requirements.
- [Sending Parcels](https://help.jetpack3pl.com/fulfillment/sending-inventory/best-practices/sending-parcels.md): Best practices for shipping parcel inventory to Jetpack fulfillment centers, including box limits, labeling requirements, and tracking guidelines.
- [Booking Dock Appointments](https://help.jetpack3pl.com/fulfillment/sending-inventory/booking-dock-appointments.md): Schedule dock appointments for larger shipments using Opendock to ensure smooth delivery and processing at Jetpack fulfillment centers worldwide.
- [Creating a Warehouse Receiving Order (WRO)](https://help.jetpack3pl.com/fulfillment/sending-inventory/creating-wro.md): Learn how to create a WRO to send inventory to Jetpack hubs with step-by-step guidance and best practices for smooth receiving.
- [Editing a Warehouse Receiving Order (WRO)](https://help.jetpack3pl.com/fulfillment/sending-inventory/editing-wro.md): Learn how to update your WRO details including fulfillment centers, product quantities, and shipping information before your inventory arrives at Jetpack.
- [Our Receiving Process](https://help.jetpack3pl.com/fulfillment/sending-inventory/index.md): Discover how to send inventory to Jetpack effortlessly, from prep to storage, with tips to minimize delays and get your products order-ready fast.
- [Managing Replenishment Schedules](https://help.jetpack3pl.com/fulfillment/sending-inventory/managing-replenishment-schedules.md): Master inventory replenishment with forecasting tools, automated alerts, and intelligent distribution strategies to prevent stockouts and optimize inventory.
- [Managing Your Warehouse Receiving Orders](https://help.jetpack3pl.com/fulfillment/sending-inventory/managing-wro.md): Track, monitor, and manage all your WROs in one place with real-time status updates, SLA tracking, and powerful search tools to keep your inventory flowing smoothly.
- [Unidentified / On-Hold Shipments (UROs)](https://help.jetpack3pl.com/fulfillment/sending-inventory/unidentified-receiving-orders.md): Understand how Jetpack handles shipments with missing or incorrect information, and learn to quickly resolve UROs to keep your inventory flowing smoothly.
- [WRO Bulk Product Upload](https://help.jetpack3pl.com/fulfillment/sending-inventory/wro-bulk-product-upload.md): Streamline WRO creation with bulk CSV uploads for large product catalogs, saving time and reducing errors when managing extensive inventory shipments.
- [Battery Policy](https://help.jetpack3pl.com/fulfillment/terms-and-slas/battery-policy.md): Requirements and approval process for storing and shipping battery-containing products
- [Dangerous Goods + HAZMAT](https://help.jetpack3pl.com/fulfillment/terms-and-slas/dangerous-goods-hazmat.md): Requirements for storing and shipping hazardous materials through Jetpack's fulfillment network
- [Data Processing Agreement](https://help.jetpack3pl.com/fulfillment/terms-and-slas/data-processing-agreement.md): Jetpack's Data Processing Agreement for GDPR and data privacy compliance
- [Policies Overview](https://help.jetpack3pl.com/fulfillment/terms-and-slas/index.md): Complete guide to Jetpack's terms of service, service level agreements, operational policies, and goods policies for fulfillment operations.
- [Loss, Damage, and Claims](https://help.jetpack3pl.com/fulfillment/terms-and-slas/loss-damage-claims.md): Complete guide to filing and managing claims for packages lost or damaged in transit, including eligibility requirements, timelines, documentation, and reimbursement limits.
- [Operations Errors Policy](https://help.jetpack3pl.com/fulfillment/terms-and-slas/operation-errors-policy.md): How Jetpack addresses and resolves operational errors in inventory management and order fulfillment
- [Prohibited + Restricted Items](https://help.jetpack3pl.com/fulfillment/terms-and-slas/prohibited-restricted-items.md): Comprehensive list of prohibited and conditionally allowed products for Jetpack fulfillment services
- [Return Policies](https://help.jetpack3pl.com/fulfillment/terms-and-slas/returns.md): Complete guide to Jetpack's returns processing procedures, fees, return types, and configuration options for handling customer returns and RTS shipments.
- [Terms of Service](https://help.jetpack3pl.com/fulfillment/terms-and-slas/terms-of-service.md): Explore all the important details when using Jetpack's next-generation warehousing and fulfillment platform.
- [Turnaround Times + SLAs](https://help.jetpack3pl.com/fulfillment/terms-and-slas/turnaround-times-slas.md): Complete guide to Jetpack's service level agreements for fulfillment, receiving, returns, kitting, and other operational processes. Understand expected timelines and SLA exclusions.
- [Unidentified Receiving Orders (URO)](https://help.jetpack3pl.com/fulfillment/terms-and-slas/unidentified-receiving-orders.md): Policy and procedures for resolving unidentified receiving orders at Jetpack fulfillment centers
- [Bulk Actions on Orders](https://help.jetpack3pl.com/fulfillment/tools-techniques/bulk-actions-on-orders.md): Select multiple orders and perform bulk actions like releasing holds, canceling orders, and managing line items.
- [Bulk Editing Orders](https://help.jetpack3pl.com/fulfillment/tools-techniques/bulk-editing-orders.md): Learn how to add or remove items across multiple orders simultaneously with bulk editing tools, including available actions and step-by-step workflow.
- [Controlling Processing Speed](https://help.jetpack3pl.com/fulfillment/tools-techniques/controlling-processing-speed.md): Learn how to control order processing speed using dummy SKUs to review orders before fulfillment.
- [Copy, Cancel, or Clean Sweep Orders](https://help.jetpack3pl.com/fulfillment/tools-techniques/copy-cancel-clean-sweep.md): Copy orders for reshipment, cancel orders before fulfillment begins, or clean sweep orders to prepare for reimport.
- [Custom Branded Packing Slips for WMS Merchants](https://help.jetpack3pl.com/fulfillment/tools-techniques/custom-branded-packing-slips.md): Enhance your customer's unboxing experience with custom branded packing slips featuring your logo, personalized messaging, and gift notes for WMS operations.
- [About Dimensional Weight](https://help.jetpack3pl.com/fulfillment/tools-techniques/dimensional-weight.md): Learn how carriers calculate dimensional weight (DIM weight) for shipments and how it affects your fulfillment costs.
- [Packaging + Shipping Fragile Items](https://help.jetpack3pl.com/fulfillment/tools-techniques/fragile-items.md): Learn how Jetpack handles fragile products with extra protective packaging measures, understand the associated fees, and follow step-by-step instructions to mark products as fragile in your dashboard.
- [Get Order Updates by Email](https://help.jetpack3pl.com/fulfillment/tools-techniques/get-order-updates.md): Subscribe to email notifications for order fulfillment and tracking updates directly from your Jetpack dashboard.
- [How Jetpack's Order Flow Works](https://help.jetpack3pl.com/fulfillment/tools-techniques/order-flow.md): Understand how orders move through the Jetpack system from import through delivery, including allocation logic, fulfillment center assignment, and exception handling.
- [Package Size and Weight Policies](https://help.jetpack3pl.com/fulfillment/tools-techniques/package-size-weight-policies.md): Learn how Jetpack's packaging algorithm works, what situations are ineligible for packaging error credits, and how to submit and evaluate packaging error disputes.
- [Putting Orders on Hold](https://help.jetpack3pl.com/fulfillment/tools-techniques/putting-orders-on-hold.md): Manually move orders to On-Hold status and release them when ready for fulfillment
- [Troubleshooting On-Hold WROs](https://help.jetpack3pl.com/fulfillment/tools-techniques/troubleshooting-on-hold-wros.md): Understand UROs (Unidentified Receiving Orders), view on-hold receiving shipments, and link WROs to resolve on-hold inventory.
- [Using our Freight Services](https://help.jetpack3pl.com/fulfillment/tools-techniques/using-our-freight-services.md): Learn how Jetpack coordinates freight shipping for full truckloads (FTL) and less-than-truckloads (LTL), including standard offerings and optional accessorials.
- [Transitioning from Another 3PL](https://help.jetpack3pl.com/fulfillment/transitioning.md): Switching fulfillment providers doesn't have to be painful. Here's how Jetpack makes the transition smooth with phased transfers, parallel operations, and hands-on support.
- [Our Warehouse Network](https://help.jetpack3pl.com/fulfillment/warehouse-network.md): Access 65+ fulfillment centers across North America, Europe, the UK, and Australia. Learn how MultiHub IQ optimizes your inventory placement.
- [Jetpack's Last Mile Services](https://help.jetpack3pl.com/last-mile/index.md): Our last mile documentation is currently being updated.

## OpenAPI Specs

- [openapi](https://help.jetpack3pl.com/last-mile/openapi.json)