Skip to main content
Unlike many traditional 3PLs, Jetpack’s WMS tracks every unit in real-time as it’s received, picked, moved, and shipped. Combined with the regular spot checks our Operations team runs against active locations, this often removes the need for a full inventory audit altogether.
That said, there are real business cases where a complete manual audit is the right call:
  • You suspect a meaningful variance between what your dashboard shows and what’s physically on hand
  • You want a fresh baseline before a major operational change (new packaging, SKU restructure, peak-season prep)
  • An external requirement (financial audit, compliance review, M&A diligence) calls for a full count
This guide walks through how a Jetpack inventory audit works, what it costs, the rules you’ll need to follow, and how to request one.

​
How an Inventory Audit Works

During an inventory audit, every pickable location at the fulfillment center is counted. Any inventory stowed after the audit has begun is not counted as part of the audit. Once the audit is complete:
  1. All applicable storage locations receive an initial count. This shows the units counted at the fulfillment center during the first pass across locations. Variances at this stage do not yet confirm lost inventory.
  2. The fulfillment center has 48 hours for reconciliation. Second counts are performed for any location with a variance.
  3. Inventory counts are updated on the Inventory Status page — but only if a true variance remains after reconciliation.
  4. A Final Audit report is provided within 48 hours for any variance of 5 or more units.
When pursuing a lost-inventory claim for adjusted units, we’ll reference prior spot-check data (from the year leading up to the audit) to ensure there were no offset adjustments.For example: your dashboard lists 10 units on hand for a SKU, but when we physically count the SKU’s location during the audit, there are 0 units there. We update the Jetpack dashboard to reflect what’s physically at the fulfillment center. That update is an offset adjustment, the 10 units in the dashboard likely never existed and were the result of an earlier counting error.

​
Pricing

Inventory audit requests are paid requests. You are charged based on:
  • The time required to retrieve the initial count of all locations
  • The time required to perform reconciliation for any variances
Research hours spent investigating any missing inventory are not charged.
Pricing varies based on the country of the fulfillment center performing the audit. Contact Jetpack Care for current pricing for paid requests.

​
Guidelines for Requesting an Audit

Please review the following before submitting an audit request:
  • First-come, first-served. All inventory audits are scheduled in the order they’re received.
  • Mondays may not be available as a start date due to operational constraints from weekend order volume.
  • Lead time: Audits must be scheduled no sooner than 30–60 days from the requested completion date.
  • Resources vary by location. Available resources differ between fulfillment centers.
  • Excluded items by default. Marketing materials, packaging, supplies, and inserts are not counted during a standard audit. If you need any of these included, you must specify this in your initial request.
  • Quarantined SKUs require a separate audit. Quarantined SKUs (which appear as Quarantine_CompanyName or QuarantineItem_CompanyName in your Jetpack dashboard) are not counted as part of a standard audit since they require manual sorting. A separate audit request is required pre- or post-audit for quarantined SKUs. Contact Jetpack Care to learn more about quarantined SKUs.
If you need order fulfillment to be paused during the inventory audit, you must specify so in your initial request, and the request must be made at least 4 business days before the audit’s start date. Requests made inside that window will not be accommodated.

​
Requesting an Inventory Audit

To request an inventory audit, contact Jetpack Care via Slack or email. Include the following details:
  • The fulfillment center(s) where the audit must take place
  • Your ideal start date for the audit
  • Your ideal end date for the audit
  • Whether any additional products must be included (marketing materials, packaging, inserts)
  • Whether order fulfillment must be paused during the audit

​
FAQs

Contact Jetpack Care via Slack or email as soon as you determine the audit needs to be cancelled.
If you need additional reporting beyond the Final Audit report, share that requirement with Jetpack Care at the time of your request so the team can determine whether it can be accommodated.

​
Let’s Dive Deeper

Inventory Overview

Back to the main inventory management guide

Inventory Status Page

Monitor your on-hand counts across fulfillment centers

Inventory History Page

Review historical inventory adjustments and movements
Jetpack

​
Questions? Contact Jetpack Care.

Need a quote, want to schedule an audit, or have questions about variance reporting? Reach out to Jetpack Care anytime via Slack, phone, or email.