- the personal data we collect and process about you (we define “personal data” and “processing” below);
- how we will use it and how we secure it;
- who we may disclose it to; and
- your rights and choices in relation to your personal data.
When This Privacy Policy Applies
This Privacy Policy applies to personal data processed by or on behalf of Jetpack in connection with the following: your access to and use of our online services platform; your interactions with our website (hosted at jetpack3pl.com) including browsing our website and active interactions with our website (e.g., filling out forms requesting information, registering for events, and applying to join our team); in connection with our marketing outreach and communications with you; and anywhere else we post this Privacy Policy (“Services”). This Privacy Policy does not apply where commercial contracts govern the processing of your personal data. This Privacy Policy describes and applies to only Jetpack’s processing of your personal data. By using our Services, you agree to the collection, use, disclosure, and procedures described in this Privacy Policy. We are not responsible for, nor do we make any promises with respect to, processing undertaken by third parties (e.g., other websites). If you are curious as to how other websites or services process your personal data, we encourage you to review their privacy policies.Important Terms
As used in this Privacy Policy:- “Personal data” means any information that can be used directly or indirectly to identify you and/or other individuals you may tell us about. This may include information within the following categories: identifiers (e.g., name, email address, username), commercial information (e.g., records of product or service purchases, information concerning purchase histories), internet or other electronic network activity information (e.g., browsing and search history and information regarding interaction with a website), geolocation data, and professional or employment-related information.
- “Processing” means anything we might do with respect to personal data, including collecting it, storing it, using it, disclosing it, and deleting it.
Collection of Your Personal Data
Jetpack collects the following personal data about you:
We collect your personal data in a few ways, but in general it comes from you (for example, when you create an account for our online platform, when you fill out a web form, or when you sign up for an online event) or from our research of public sources (e.g., LinkedIn). If you do not provide your personal data when requested, you may not be able to use our Services if that personal data is necessary to provide you with our Services or if we are legally required to collect it.
In some cases, primarily with respect to internet / network activity information collected should you visit our website, we may collect this automatically through technological measures like cookies or from third-party technology providers. You should consult your browser settings regarding cookie settings, but note that disabling certain cookies may affect your browsing experience. For more details on how we use cookies, see Cookies and Tracking Technologies below.
Use of Your Personal Data
Business Purposes
Jetpack collects, stores, and uses your personal data for the following business purposes:Lawful Basis for Processing
Jetpack does not process your personal data without a lawful basis for doing so, including:- Contractual Necessity. We may process your personal data where required to provide you with our Services. For example, we may need to process your personal data to respond to your inquiries or requests.
- Legitimate Interests. We may process your personal data where we or a third party have a legitimate interest in processing your personal data. Lawful legitimate business interests include analyzing and improving the administration of our website, maintaining our Services and ensuring they are being used appropriately (e.g., for lawful reasons), expanding our business by marketing our Services effectively, and otherwise improving the safety, security and performance of our Services. We only rely on our or a third party’s legitimate interests to process your personal data when these interests are not overridden by your rights and interests.
- Consent. We may process your personal data where you have consented to certain processing of your personal data.
- Compliance with a legal obligation. We may process your personal data where we have a legal obligation to do so. For example, we may process your personal data to comply with tax, labor and accounting obligations.
Data Retention
The period for which we retain your personal data varies, depending on the type of personal data and the purpose for which it was collected. Jetpack will store your personal data for so long as it is necessary for us to process it to meet the purposes described above. While we may retain the data for a longer period, we will only do so if an appropriate lawful basis applies.Disclosures to Third Parties
We may disclose personal data to third parties for commercial purposes, as described in this section.Partners and Affiliates
We may disclose any information we receive to our current or future affiliates for any of the purposes described in this Privacy Policy.Vendors and Service Providers
Some of our third-party service providers may see your personal data (from all categories) from time to time. Categories of services for which we engage third parties include:- Customer support platform and service providers
- Marketing partners, including web analytics providers and tracking tools
- Recruitment partners
- Service providers that assist us in enhancing the safety and security of our Services
- Service providers that we use to maintain and develop our website and Services
- Accountants, consultants, lawyers, and other professional service providers
Professional Advisors
We may share your personal data (in all categories) with our professional advisors, including accountants, lawyers, and auditors, that assist us in carrying out our business activities.Partner Marketing
For users visiting the Jetpack website, we sometimes participate in partner marketing events with third parties. The applicable event registration page will indicate the marketing partners for each event. If you opt in to a partner marketing event, we may provide your registration information to our third-party marketing partners for use in marketing and in designing or providing their own services, to send you information about its products, and to notify you if you win a contest. You may opt out of us providing such information by opting out of our email newsletter and/or not registering for partner marketing events. You should contact the other third party directly to request that communications from them stop, and to review their privacy policies.Merger, Sale, or Other Asset Transfers
We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our assets.As Required by Law and Similar Disclosure
We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (i) comply with law enforcement requests and legal process, such as a court order or subpoena; (ii) respond to your requests; or (iii) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.Consent
We may also disclose your information with your permission.Where Your Personal Data Goes
Jetpack is based in Canada and processes personal data in Canada and the United States. Where you provide information directly to us, you understand and agree that you are transferring your personal data across borders to Canada and the United States, where the laws may differ from those in the region where you are located, and your personal data will be processed in accordance with the laws of those jurisdictions. Where your personal data was obtained by Jetpack through a third party, any cross-border transfers were carried out pursuant to appropriate safeguards that the relevant third party has applied.A Note for Users Located in the European Economic Area and United Kingdom
If you are located in the European Economic Area or the United Kingdom, Jetpack is the controller of your personal data as described in this Privacy Policy, and the controller’s contact details are included in the Contacting Jetpack section. With respect to transfers of your personal data from the European Economic Area and United Kingdom, Jetpack implements standard contractual clauses approved by the European Commission and the United Kingdom Information Commissioner’s Office, and other appropriate solutions to address cross-border transfers as required and/or permitted by Articles 46 and 49 of the General Data Protection Regulation or other applicable laws. If you have any questions about the tools that we use to transfer your personal data, please contact us using the information included in the Contacting Jetpack section.Data Security
Jetpack maintains technical, administrative and organizational measures to help us secure your personal data from unauthorized access, use, or disclosure. This includes limiting access to your personal data to those personnel with a need to know that data and ensuring they keep it confidential and protected. To the extent possible, we work to ensure that our service providers (the third parties described above in Disclosures to Third Parties) apply similarly stringent security measures. However, because no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.Cookies and Tracking Technologies
The Jetpack website uses tracking technologies, including “cookies” and “pixel tags,” to monitor certain aspects of how our users interact with the website. Cookies are small text files placed on your computer when you visit the Jetpack website, which allow us to recognize you. Pixel tags are small blocks of code placed on webpages and apps that enable us to identify users when providing our Services, and track interactions with our website. Cookies help our pages function and make certain of our Services more user-friendly, more effective, and safer. Below is an overview of the types of cookies we and third parties may use to collect information:
Depending on your browser, you may be able to reject cookies and tracking technologies outright or manually delete them. You should note, however, that rejecting these technologies, or deleting cookies, can affect how the website works and may reduce its usability or functionality. Our website does not currently respond to browser-based do-not-track signals.
Our use of tracking technologies may require assistance from third parties, including those that help us collect and analyze the relevant data and those that help us craft our targeted advertising practices. Information collected using tracking technologies may also be combined with other information we collect about or from you (personal or otherwise) and processed as described elsewhere in this notice. For example, our website uses analytics tools such as Google Analytics, a web analytics service provided by Google, Inc. that uses cookies to help us analyze how users navigate the website. The information generated by this tool (including IP address) will be transmitted to and stored by Google in aggregate form and used to evaluate use of our website, compile reports on website activity, and other services relating to website usage. You can learn more about Google Analytics and how to opt out at tools.google.com/dlpage/gaoptout. We do not permit third parties to track your online activities over time and across other websites based on your use of our website.
Children and Minors
Jetpack does not knowingly process or sell personal data from children, nor are our Services directed at minors under the age of 18. If you are under the age of 18, you must ask your parent or guardian for permission to use this website.Your Privacy Rights
Depending on where you live, you may have specific rights regarding our processing of your personal data. These rights may include:
Some of these rights are subject to prerequisites for their exercise. We will fill you in on those prerequisites should you seek to exercise one of these rights. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain information for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
Exercising Your Rights
You may exercise these rights by contacting us through one of the methods set forth under Contacting Jetpack below. Upon receiving your request, we may take certain actions to verify your identity before acting on your request. While those steps depend on the nature of your request, we will usually use your personal data in our possession to verify your identity.Problems or Concerns
You should reach out to us right away if you have questions about our processing of your personal data or believe we have violated this Privacy Policy or applicable law or regulation. This does not prevent you from filing complaints concerning alleged violations with appropriate government agencies. We take all complaints seriously and will respond within a reasonable period. We request that you cooperate with us during this process and provide us with any relevant information that we may need to investigate appropriately. For persons located in the European Economic Area and United Kingdom, you also have the right to complain to the relevant data protection authority. In the United Kingdom, this is the Information Commissioner’s Office, which can be contacted on 0303 123 1113 or at ico.org.uk.Changes to the Privacy Policy
We may update this Privacy Policy at any time and may apply changes to previously collected information, as permitted by applicable law. We will post any changes to this Privacy Policy on the website and will indicate the last updated date of the changes. Your continued use of the website covered by this Privacy Policy indicates your consent to the changes as of the last updated date indicated on this Privacy Policy.Contacting Jetpack
Jetpack welcomes your questions or comments regarding this Privacy Policy. If you have questions or concerns about this Privacy Policy, if you believe that Jetpack has not adhered to this Privacy Policy, or if you wish to exercise one of your privacy rights, please contact us at: Jetpack Ventures Inc.2-1398 Queen St West
Toronto, ON M6K 1L7
Canada Phone: 416-520-4866
Email: privacy@shipwithjetpack.com You can also reach Jetpack Care via Slack, phone, or email.
Let’s Dive Deeper
Terms of Service
The full terms governing use of Jetpack’s platform and services
Data Processing Agreement
GDPR and data privacy processing terms for merchants
Terms, SLAs + Policies
Back to the main policies guide
Questions? Contact Jetpack Care.
If you have questions about this Privacy Policy or want to exercise a privacy right, contact Jetpack Care. Our team is always here to assist via Slack, phone, or email!