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Once your inventory is received and available in Jetpack Fulfillment Centers, you’re ready to start fulfilling orders. Jetpack offers multiple methods to import orders into the system, from fully automatic syncing with your integrated store to manual order creation for B2B and wholesale shipments.

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Order Import Methods Overview

Jetpack supports four primary methods for importing orders, each designed for different use cases:
For most merchants, automatic syncing is the most efficient method. Set it up during your store integration and orders will flow seamlessly from your ecommerce platform to Jetpack for fulfillment.

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Automatic Order Syncing from Ecommerce Integrations

Automatic syncing is the primary way B2C merchants fulfill orders through Jetpack. When enabled, new orders from your integrated store flow automatically into the Jetpack system for fulfillment.

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How Automatic Syncing Works

When a customer places an order on your integrated ecommerce platform:
  1. Order syncs to Jetpack - Within minutes, the order appears in your Jetpack dashboard
  2. Order processing begins - Based on your automation rules, Jetpack selects carrier, shipping speed, and packaging
  3. Order fulfills from nearest FC - Inventory allocates from the optimal Fulfillment Center
  4. Tracking updates automatically - Tracking numbers push back to your store and notify customers
  5. Inventory decrements in real-time - Your store’s inventory count updates as orders ship

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Supported Platforms for Automatic Syncing

Automatic order syncing is available for all major ecommerce integrations:
  • Shopify - Full automation with real-time syncing
  • Amazon - Seller Central orders (FBA and FBM)
  • BigCommerce - Complete order automation
  • WooCommerce - WordPress store integration
  • Adobe Commerce (Magento) - Enterprise platform support
  • eBay, Walmart, TikTok, Temu - Marketplace order syncing
For platform-specific configuration, see the Store Integration Overview.

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Enabling Automatic Syncing

Automatic syncing is configured during your initial store integration setup. To verify or enable automatic syncing:
1

Navigate to Settings in your Jetpack dashboard

2

Select Integrations, then My Apps

Integrations menu expanded showing My Apps option
3

Locate your integration and click the 3 vertical dots icon

Choose Connection Settings from the menu.Integration card showing 3 dots menu with Connection Settings option
4

Check the box next to Sync new Orders

Select a Start Shipping date (this can be a date in the past up to 120 days, or a future date).Connection Settings form showing Sync new Orders checkbox and Start Shipping date field
5

Click SAVE

Before enabling automatic syncing for the first time, send a test order through your store to verify the connection works correctly. This ensures orders flow properly and automation rules apply as expected.

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Manual Order Syncing from Ecommerce Integrations

Manual syncing gives you control over which orders import from your integrated stores. This is useful when:
  • Testing your integration setup
  • Selectively fulfilling orders (e.g., only certain SKUs or order types)
  • Troubleshooting order sync issues
  • Holding orders temporarily before fulfillment

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How to Manually Sync Orders

From the Jetpack dashboard:
1

Click Orders on the left-hand navigation bar

Additional menu options will appear.
2

Select All Orders

You will be redirected to the Orders page.Orders menu expanded showing All Orders option
3

Click the Sync Orders button

Orders page showing Sync Orders button
4

Select the ecommerce platform and store

Each integration appears as its own tab. Choose your store from the drop-down menu.Orders that have already been imported are marked with a gray checkbox.Manual Order Sync dialog showing platform tabs and store selector
5

Click the Sync button

Click the Sync button next to each order you want to import—or select multiple orders and click Sync Orders at once.
Orders will appear in your Orders page within minutes.

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When Manual Syncing Makes Sense

Even when manually syncing orders, your automation rules still apply. Orders will process according to your configured shipping preferences, carrier selection, and fulfillment rules.

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Bulk Order Import via Excel Template

Bulk importing allows you to upload multiple orders at once using an Excel template. This method is essential for B2B wholesale orders, orders from non-integrated platforms, or large order batches that don’t come through a connected integration.

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When to Use Bulk Import

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Bulk Import Limits and Guidelines

Jetpack’s bulk import feature has specific limits and formatting requirements:

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How to Bulk Import Orders

From the Jetpack dashboard:
1

Navigate to Orders > All Orders, then click Add Order

Add Order dropdown menu showing Import Via Excel option
2

Select Import Via Excel

Import Orders Via Excel dialog with drag and drop area and template download link
3

Download the Excel Template (if you haven't already)

Fill in your order details following the template format:
  • One row per order line item
  • Include all required fields
  • Use exact SKU names as they appear in your Product Catalog
  • Format addresses correctly with all required fields
4

Drag and drop or browse for your completed Excel file

Confirmation dialog showing order count to review
5

Click Yes to confirm the order count

Review that the total number of orders matches what you expect.
Orders will appear in your Orders page within a few minutes and begin processing according to your automation rules.
All SKUs in your bulk import must exactly match SKUs in your Product Catalog. Mismatched SKUs will cause import errors. Verify your SKU names before uploading.

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Bulk Import Best Practices

  • Test with small batches first - Upload 5-10 orders to verify template formatting before large uploads
  • Use consistent formatting - Match address formats, date formats, and field naming conventions
  • Validate SKUs beforehand - Export your Product Catalog and cross-check SKU names
  • Include all required fields - Missing fields cause validation errors and delay processing
  • Check for duplicate order numbers - Duplicate order numbers will be rejected or overwrite existing orders

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Individually Creating Manual Orders

For one-off orders, test orders, or custom B2B shipments, you can create orders individually directly in the Jetpack dashboard. This gives you complete control over every order detail.

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Types of Manual Orders

Jetpack supports creating three types of manual orders:

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How to Create a Manual Order

From the Jetpack dashboard:
1

Navigate to Orders in the main menu

Select All Orders from the expanded menu options.Orders menu expanded showing All Orders option
2

Click Add Order

Add Order dropdown menu showing Add Single Order option
3

Select Add Single Order

4

Select the order type

Choose Business (B2B), Consumer (B2C), or Amazon FBA.Order type selection showing Business, Consumer, and Amazon FBA options
5

Click Next - Recipient Info

6

Search for an existing contact or create a new one

Review and edit recipient information if needed, then click Next.Jetpack validates the address and notifies you if the address is invalid.
7

Add products to the order

On the New Order Draft page, add products by typing their names or selecting from the dropdown list. Input the quantity for each product.
8

Click Save Items to create the order

The order will appear in your Orders page and begin processing immediately (unless you set a future ship date).

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Manual Order Best Practices

  • Use for testing - Create manual test orders to verify product configuration, packaging, and shipping settings
  • Custom B2B orders - Manually create orders for wholesale customers with specific requirements
  • One-off shipments - Sample orders, replacements, promotional shipments
  • FBA prep - Create FBA orders when you need Jetpack to prep inventory for Amazon
Like all orders in Jetpack, manually created orders still respect your automation rules for carrier selection, packaging preferences, and fulfillment routing—unless you override settings at the order level.

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Order Status and Monitoring

After orders are imported (regardless of method), you can monitor their progress through the order lifecycle: Learn more about order statuses in the Order Status Overview or how to handle issues in Orders With Action Required.

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Choosing the Right Import Method

Not sure which import method is best for your business? Use this decision guide:
Recommended Method: Automatic Order SyncingSet up your store integration and enable automatic order syncing. This is the most efficient method for daily order fulfillment and requires no manual intervention.See: Store Integration Overview
Recommended Methods: Bulk Excel Import or Individual B2B Order Creation
  • Use Bulk Import for recurring wholesale orders or large order batches
  • Use Manual B2B Order Creation for one-off wholesale shipments
See: Creating Manual B2B/Wholesale Orders
Recommended Method: Manual FBA Order Creation or Automated FBA Integration
  • Use Manual FBA Order Creation for occasional FBA prep needs
  • Set up Automated FBA Shipments for regular FBA replenishment
See: Creating Automated FBA Shipments
Recommended Methods: Bulk Excel Import or Manual Syncing via Middleware
  • Use Bulk Import to upload orders from multiple sources in batches
  • Consider integrating a middleware platform like Order Desk or ShipStation that connects to Jetpack
See: Other Integrations
Recommended Method: Manual Order CreationCreate 1-2 test orders manually to verify:
  • Product configuration is correct
  • Shipping settings work as expected
  • Automation rules apply properly
  • Order flow end-to-end functions correctly
See: Creating B2C orders in the dashboard

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Troubleshooting Order Import Issues

If orders aren’t importing as expected, check these common issues: For additional help, contact Jetpack Care via your Slack channel or support email.

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Let’s Dive Deeper

The Onboarding Process

Back to the Account Setup overview

Syncing, Importing, and Creating Orders

Detailed D2C order import guide

Creating Manual B2B/Wholesale Orders

B2B order creation instructions

The Orders Page

Navigate and manage orders in your dashboard

Order Status Overview

Understanding order statuses and lifecycle

Store Integration Overview

Platform-specific integration setup guides
Jetpack

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Questions? Contact Jetpack Care.

If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!