Clear, predictable fulfillment costs help you run your business with confidence. Jetpack’s billing system provides itemized invoicing, and flexible payment options—all designed to give you complete visibility into your fulfillment expenses. Whether you’re tracking storage fees, fulfillment costs, or additional services, our straightforward billing approach ensures you always know what you’re paying for and why.
How Jetpack Billing Works
Jetpack operates on a simple, transparent billing model designed to provide you with maximum clarity and flexibility. Key aspects of our billing approach:- Weekly invoicing - Invoices are generated weekly, covering all fulfillment activities and fees
- Payment due upon receipt - Payment is expected when you receive your invoice
- Email delivery - Invoices are sent directly to your email (no platform login required)
- Dual file formats - Each invoice includes both a PDF overview and a complete XLS detail file
- Transparent pricing - Every charge is itemized with clear descriptions
Invoice Delivery: Jetpack sends invoices directly to your email inbox. You’ll receive a PDF summary for quick review and a comprehensive XLS file containing detailed line items for every shipment, service fee, and credit.
Payment Methods
Jetpack accepts multiple payment methods to accommodate your business needs. Choose the option that works best for your accounting workflow.What Gets Billed
Jetpack’s billing covers all aspects of your fulfillment operations. Understanding what drives your costs helps you make informed decisions about inventory management and order fulfillment. Common billing categories include:- Storage Fees - Monthly charges for bins, shelves, and pallets housing your inventory
- D2C Fulfillment Fees - Per-order costs for direct-to-consumer shipments
- B2B Fulfillment Fees - Per-order costs for business-to-business orders (25+ units)
- Receiving Fees - Charges for processing inbound inventory via WROs
- Extra Services - Additional services like kitting, dangerous goods handling, fragile packing, returns processing, and more
Your Pricing
Your fees are set out in the pricing provided to you upon signing your fulfillment agreement with Jetpack. Many rates, including pick, receiving, and storage fees, are negotiated merchant by merchant, so Jetpack doesn’t publish a public price list. Need a copy of your pricing or have a question about a rate? Contact Jetpack Care via Slack, phone, or email. Each fulfillment region bills in its local currency:- United States - USD
- Canada - CAD
- United Kingdom - GBP
- European Union - EUR (Netherlands)
- Australia - AUD
Understanding Your Costs
Your Invoices
Learn how to read your invoices and understand line items
Fulfillment Minimums
How minimums and the grace period work
General Rate Increases (GRI)
How and when pricing adjustments occur
Billing & Support FAQs
Common questions about invoices, fees, and payments
Billing Transparency and Support
Jetpack is committed to billing transparency. Every charge on your invoice corresponds to a specific fulfillment activity, service, or storage fee—and we’re here to help you understand them. How we ensure clarity:- Detailed line items - Every invoice shows exactly what you’re being charged for
- XLS export files - Complete transaction data for your own analysis and reporting
- Clear fee descriptions - Each charge includes a description of the service or activity
- Regional breakdowns - See which fulfillment center generated which costs
Let’s Dive Deeper
Your Invoices
Learn how to read your invoices and understand line items
Fulfillment Minimums
How minimums and the grace period work
General Rate Increases
How and when pricing adjustments occur
Billing & Support FAQs
Common questions about invoices, fees, and payments
Terms of Service
Fees, payment terms, and fee change notice
Unidentified Receiving Orders
Avoid fees on inbound shipments without a WRO