Troubleshooting Amazon FBA Errors

When creating an Automated FBA prep order in the Jetpack dashboard, you may encounter error messages from Amazon. This guide explains what these errors mean and provides clear troubleshooting steps to resolve them so you can successfully create your FBA shipments.

Understanding FBA Prep Order Errors

Amazon validates your FBA prep orders against specific requirements for product dimensions, catalog status, hazmat classification, inventory limits, and more. When a product or shipment doesn’t meet these requirements, Amazon returns an error code with details about what needs to be fixed.

When searching for your Amazon product listing while creating an FBA prep order, always use the Amazon SKU or product name. This is crucial to ensure your product populates correctly in the order creation flow.

If you encounter an error not covered in this guide, contact Jetpack Care via Slack or email.

Common Error Categories

FBA prep order errors typically fall into these categories:

Category	Common Causes
Product Information	Missing dimensions, catalog sync issues, or product details
Hazmat Classification	Products under dangerous goods review or flagged as HAZMAT
Inventory Limits	Reached capacity limits, restock limits, or packing group restrictions
SKU Issues	Unknown SKUs, invalid SKUs, or catalog mismatches
Account Status	FBA compliance blocks, account configuration issues, or missing documentation
Listing Problems	Stranded inventory, inactive listings, or missing required fields

Products Not Populating While Searching

Issue: Your Amazon products don’t appear when you search for them in the FBA prep order creation flow. Solution: Always search for your Amazon product listing using the Amazon SKU or the Amazon product name (not your internal SKU or a partial name). Amazon’s search requires exact or close matches to populate results correctly.

Product Information Errors

Error Code	What It Means	How to Fix
MISSING_DIMENSIONS	The product is missing dimensions in your Amazon Seller Central account.	Navigate to the item in your Amazon Seller Central inventory and update the missing dimensions. See the steps below.
NOT_IN_PRODUCT_CATALOG	Amazon.com’s information is not in sync with the data provided by Amazon’s MWS API. This issue is outside Jetpack’s control and usually resolves itself during Amazon’s next API sync.	If the problem persists after 24 hours, contact Amazon Seller Central Support and explain that the item isn’t being found via the MWS API. They should provide an estimated window for when the issue will be resolved.
FBA_INB_0004	Missing package dimensions. This product is missing necessary information; dimensions need to be provided in the manufacturer’s original packaging.	Follow the same steps as MISSING_DIMENSIONS below to add product dimensions in Amazon Seller Central.

Fixing MISSING_DIMENSIONS or FBA_INB_0004

To update the Shipping Weight and Dimensions fields in Amazon Seller Central:

Navigate to the item in your inventory

In Amazon Seller Central, go to your inventory and locate the product that needs dimensions.

Select the item to edit it

Click on the product to open the editing interface.

Toggle to Advanced View

Switch to Advanced View to access additional product fields.

Go to the More Details tab

Navigate to the More Details tab within the product editor.

Update the Shipping Weight and Dimension fields

Fill in any missing information under the Shipping Weight and Dimension fields and save your changes.

Hazardous Materials (HAZMAT) Errors

Amazon requires detailed dangerous goods information to correctly classify products and determine if they can be stored and fulfilled through FBA. Review typically takes 4 business days.

Error Code	What It Means	How to Fix
ITEM_WITH_NO_VALID_FC	The item does not have an eligible fulfillment center because it is classified as DG/HAZMAT. You cannot send DG/HAZMAT products to Amazon for FBA.	Remove this product from your FBA prep order. Dangerous goods classified as ineligible cannot be shipped to Amazon FBA.
ITEM_UNDER_HAZMAT_REVIEW	The product is flagged as a potential hazardous material (DG/HAZMAT) and is currently under review by Amazon.	Contact an Amazon Seller Central representative for further clarification or next steps on the review status.
FBA_INB_0007	Product is under dangerous goods (hazmat) review. Amazon does not have enough information to determine what the product is or comes with to complete the dangerous goods review. Until you provide the necessary information, the products will not be available for sale, and you cannot send more units to Amazon fulfillment centers.	Add more details to the product listings in Amazon Seller Central, such as a clear title, bullet points, description, and image.
FBA_INB_0008	Product is under dangerous goods (hazmat) review. Amazon requires detailed battery information to correctly classify the product. Until you provide the necessary information, the products will not be available for sale, and you cannot send more units to Amazon fulfillment centers.	Download an exemption sheet for battery and battery-powered products (available in multiple languages) from the “Upload dangerous goods documents: safety data sheet (SDS) or exemption sheet” section in Amazon Seller Central. Follow the instructions to submit it through the same page.
FBA_INB_0009	Product is under dangerous goods (hazmat) review. Amazon does not have enough dangerous goods information to correctly classify the product. Until you provide the necessary information, the products will not be available for sale, and you cannot send more units to Amazon fulfillment centers.	Provide a Safety Data Sheet (SDS) through “Upload dangerous goods documents: safety data sheet (SDS) or exemption sheet” in Amazon Seller Central, and make sure the SDS complies with all the requirements.
FBA_INB_0010	Product is under dangerous goods (hazmat) review. The dangerous goods information is mismatched and the product cannot be correctly classified. Until you provide the necessary information, the products will not be available for sale, and you cannot send more units to Amazon fulfillment centers.	Provide compliant documents through “Upload dangerous goods documents: safety data sheet (SDS) or exemption sheet” in Amazon Seller Central, and make sure it complies with all the requirements. The product will remain unfulfillable until the review process is completed.
FBA_INB_0011	Product is under dangerous goods (hazmat) review. Amazon has incomplete, inaccurate, or conflicting information about dangerous goods and cannot correctly classify the product. Until you provide the necessary information, the products will not be available for sale, and you cannot send more units to Amazon fulfillment centers.	Provide compliant documents through “Upload dangerous goods documents: safety data sheet (SDS) or exemption sheet” in Amazon Seller Central, and make sure it complies with all the requirements. The product will remain unfulfillable until the review process is completed.
FBA_INB_0012	Product is under dangerous goods (hazmat) review. Amazon has determined there is conflicting product information (title, bullet points, images, or product description) within the product detail pages or with other offers for the product. Until the conflicting information is corrected, the products will not be available for sale, and you cannot send more units to Amazon fulfillment centers.	Verify the information on the product details page in Amazon Seller Central and correct any conflicting information.
FBA_INB_0013	Product is under dangerous goods (hazmat) review. Additional information is required to complete the hazmat review process.	Contact Amazon Seller Central support for guidance on what additional information is needed.
FBA_INB_0014	The product has been identified as possible dangerous goods. The review process generally takes 4 to 7 business days. Until the review process is complete, the product is unfulfillable and cannot be received at Amazon fulfillment centers or ordered by customers.	Wait for the review to complete. For more information about dangerous goods, see the “Dangerous goods identification guide (hazmat)” help page in Amazon Seller Central.
FBA_INB_0015	Dangerous goods (hazmat). The product is regulated as unfulfillable and not eligible for sale with Amazon. Amazon will need to dispose of your dangerous goods inventory in accordance with the terms of the Amazon Business Services Agreement.	Contact Amazon Seller Support within five business days of receiving this notice. Refrain from sending additional units in new shipments. For more information about dangerous goods, see the “Dangerous goods identification guide (hazmat)” help page in Amazon Seller Central.
FBA_INB_0016	Dangerous goods (hazmat). The product is regulated as a fulfillable dangerous good (hazmat).	You may need to be enrolled in the FBA dangerous goods (hazmat) program to sell your product. Contact Amazon Seller Support for more information on the FBA dangerous goods program. For more information about dangerous goods, see the “Dangerous goods identification guide (hazmat)” help page in Seller Central.
FBA_INB_0097	Fully regulated dangerous goods.	Contact Amazon Seller Central support for assistance.
Amazon Will Not Ship Dangerous Goods SKUs Using Its Carrier Service	Amazon’s carrier service cannot ship dangerous goods products.	Update the shipping method of your FBA prep order from Parcel-Amazon Arranged to Parcel-ShipBob.

Amazon’s dangerous goods review process takes 4 business days.

Inventory Capacity Errors

Error Code	What It Means	How to Fix
Over_ASIN_Guidance	You have reached the maximum inventory allowed for this product due to capacity or other restrictions. Amazon sets this maximum, ensuring inventory supply aligns with buyer demand and available capacity.	Remove the item from your batch to complete your shipment creation.
Invalid Request - Seller is Over Restock Limit for Capacity Group Type: SORTABLE	You have reached the inventory limit that Amazon allows you to send or hold. Amazon enforces stock levels based on product category, size, and whether the items are hazardous. This error might also occur if recent FBA order cancellations (which are not synced in real time) affect your limit.	Review your pending shipments on Amazon Seller Central. Cancel any shipments on Amazon and Jetpack that you no longer plan to send. If the error continues, work with Amazon support to understand your current limits and adjust your FBA order accordingly.
ERROR: This Product Exceeds the Allowed Volume for SORTABLE Storage	A product within the order is at capacity within the Amazon network, and the total units included within the order must be decreased (or the product must be removed).	Review the amount of inventory that Amazon is willing to accept for the product(s) within the order. Adjust the FBA prep order per the total units you can have stored with Amazon.

SKU and Catalog Errors

Error Code	What It Means	How to Fix
UNKNOWN_SKU	The SKU is not found in your FBA Catalog.	Follow the steps below to resolve this issue.
FBA_INB_0006	The SKU for this product is unknown or cannot be found.	Follow the same steps as UNKNOWN_SKU below.
ERROR: The Following MSKUs Are Not Valid	You must contact Amazon support to discuss why the SKU is invalid.	Cancel the affected order and create a new order without the invalid SKU. Alternative Solution: The SKU may be disconnected by Amazon. See the steps below to reinstate the product.
FBA_INB_0049 or ERROR: There Is Currently No Active Offer for This Listing	There’s an input error with a SKU preventing the order from processing.	Contact Amazon Seller Central support for assistance.

Fixing UNKNOWN_SKU or FBA_INB_0006

Change the product to Fulfilled by Amazon

In your Amazon Seller Central portal, update the product fulfillment setting to Fulfilled by Amazon.

Launch the product on Amazon and wait

Launch the product on Amazon and wait several minutes for the changes to sync.

Retrieve the FNSKU

Execute the Get FNSKU action to retrieve the product’s Fulfillment Network Stock Keeping Unit.

Alternative Solution for ERROR: The Following MSKUs Are Not Valid

If the SKU may be disconnected by Amazon, submit a full update for the listing in Amazon Seller Central to reinstate the product:

Click Inventory in Amazon Seller Central

Navigate to Inventory from the main menu in Amazon Seller Central.

Select Manage Inventory

Click on Manage Inventory to view your product listings.

Locate the affected product

Find the product that has the invalid SKU error.

Click the 3 dots on the right of the product

Open the product actions menu by clicking the three dots icon.

Click Edit Listing

Select Edit Listing to update the product information and reinstate it.

Listing and Product Configuration Errors

Error Code	What It Means	How to Fix
ITEM_STRANDED	A product listing on your Amazon Seller portal is no longer active. Inventory can become stranded for various reasons.	See the table below for common reasons and resolutions.
ERROR: This Product Does Not Exist in the Destination Marketplace Catalog	The product you are trying to add to the order does not have a product category in Amazon Seller Central.	Navigate to the product in Amazon Seller Central and define a product category.
ERROR: This Product Must Have a Category Specified Before It Can Be Sent to Amazon	The product you are trying to add to the order does not have a product category in Amazon Seller Central.	Navigate to the product in Amazon Seller Central and define a product category.
ERROR: This Product Must Have a Title Before It Can Be Sent to Amazon (FBA_INB_0019)	The product does not have a Title (name) in Amazon Seller Central.	Add a Title to the product(s) in Amazon Seller Central.
FBA_INB_0017	This product does not exist in the destination marketplace catalog, and the necessary product information will need to be provided before it can be inbounded.	Update your product(s) in Amazon Seller Central using the steps below.
FBA_INB_0018	The product must have a category specified in Amazon Seller Central before it can be sent to Amazon.	Update your product(s) in Amazon Seller Central following the same steps as FBA_INB_0017 below, ensuring you define a product category.

Fixing FBA_INB_0017 or FBA_INB_0018

To update your product(s) in Amazon Seller Central:

Click Inventory in Amazon Seller Central

Navigate to Inventory from the main menu in Amazon Seller Central.

Select Manage Inventory

Click on Manage Inventory to view your product listings.

Locate the affected product

Find the product that triggered the error.

Click the 3 dots on the right of the product

Open the product actions menu by clicking the three dots icon.

Click Edit Listing

Select Edit Listing to open the product editor.

Locate and select the tab with an exclamation mark

Find the tab that has an exclamation mark (!) indicator, which shows where information is missing or incorrect.

Amazon Seller Central product editor tabs with Images tab highlighted showing exclamation mark indicator

Update the product details per the error notification

Fill in the required information based on the specific error you received, such as product category, title, images, or other missing fields.

ITEM_STRANDED Common Reasons and Resolutions

Reason	How to Resolve
Pricing Error	The price is set too low or too high, leading Amazon to suppress the listing. Set a minimum and maximum price in the Manage Inventory section.
Restricted ASIN	Amazon has restricted the sale of the ASIN due to issues such as intellectual property concerns, product quality, or safety testing requirements. Contact Amazon Seller Central support for details.
Suspended Listing	The listing may be suspended due to missing required information (e.g., images, bullet points, age requirements) or a high number of returns. Consult with Amazon Seller Central support.
Listing Error	The product listing might have been accidentally deleted, disconnecting your inventory from an active ASIN. Relist the ASIN on Amazon, and if the issue persists, contact support.
Brand Qualification Required	The ASIN or brand may require prior approval or verification before it can be sold. Obtain the necessary approval or submit required documentation by contacting Amazon Seller Central support.
Expired Product	If a perishable product has expired, Amazon marks the inventory as stranded. Remove the inventory from Amazon’s warehouse.
Closing or Deleting a Listing	Deleting a listing immediately after selling out can result in stranded inventory (including lost inventory or customer returns without an active offer). Relist the ASIN on Amazon.
Bulk Upload Template Error	If the quantity column is populated in a bulk upload template, listings might switch from Fulfilled by Amazon to Fulfilled by Merchant, causing stranded inventory. Contact Amazon Seller support for additional guidance.

Packing Group and Shipping Errors

Error Code	What It Means	How to Fix
400: More Than One Packing Group Is Not Supported, Please Create Separate Orders	Due to differing handling and fulfillment center requirements, Amazon does not allow certain item categories to be packaged together (e.g., dangerous goods (DG)/HAZMAT products, lot products with different expiration dates, products with large dimensions, or heavy products). Products that fall into Amazon’s packing group restrictions must each have a separate Automated FBA order created in the Jetpack dashboard for each packing group.	Create separate orders for each packing group. Example: If you want to ship DG/HAZMAT products and non-DG/HAZMAT products to Amazon, you must submit 2 separate automated FBA prep orders in the Jetpack dashboard. For more information, see Amazon’s packing groups documentation.

Label and Prep Ownership Errors

Error Code	What It Means	How to Fix
ERROR: This Product Must Be Removed. You Can Send in New Inventory by Creating a New Listing for This Product That Requires Product Labels	You must update the product label requirements or upload product labels in Amazon Seller Central.	Update the product label requirements or upload product labels in Amazon Seller Central.
ERROR: This Product Must Be Removed	You must update the product label requirements in Amazon Seller Central or upload product labels.	Update the product label requirements or upload product labels in Amazon Seller Central.
ERROR: PO43-FBA-stickerless Does Not Require labelOwner but AMAZON Was Assigned	Update the labelOwner to None on the order in Amazon Seller Central.	Update the labelOwner setting to None in Amazon Seller Central.
PO43-FBA	The product does not require labelOwner, but Amazon was assigned.	Configure the label and prep ownership settings in Amazon Seller Central using the steps below.
ERROR: For Bubble Wrapping, Opaque Bagging, Set Creation Prep Instruction, the Labeling Ownership Is Binded with Prep Ownership	You must update the SKU to No Prep needed in Amazon Seller Central.	Update the SKU’s prep requirements to No Prep needed in Amazon Seller Central.

Fixing PO43-FBA Label and Prep Ownership Issues

To configure the label and prep ownership settings correctly:

Navigate to the Send to Amazon page

In Amazon Seller Central, go to the Send to Amazon page.

Locate the product under Step 1: Choose inventory to send

Find the product you want to check for prepOwner/labelOwner requirements under Step 1: Choose inventory to send.

Review the Information/action column

Check the Information/action column to see what prep or labeling requirements Amazon has for this product.

Configure prepOwner (if applicable)

If you see “Unit prep By seller” or “Unit prep By Amazon”: Configure prepOwner to Amazon or Seller based on your preference.If you see “Prep not required”: Configure prepOwner to None.

Configure labelOwner (if applicable)

If you see “Unit labeling By seller” or “Unit labeling By Amazon”: Configure labelOwner to Amazon or Seller based on your preference.If you see “Manufacturer barcode”: Configure labelOwner to None.

Lot and Expiration Date Errors

Error Code	What It Means	How to Fix
FBA_INBOUND_CARTON_015	The product has lot information on your Amazon platform, but this lot information is missing in the Jetpack dashboard.	Either remove the lot information from the Amazon platform or update the lot information in the Jetpack dashboard.
FBA_INB_0035	The expiration-dated/lot-controlled product must be labeled before being received at an Amazon fulfillment center.	Remove the product to proceed with order creation. Contact Amazon Seller Central support for additional assistance.
FBA_INB_0036	Expiration-dated or lot-controlled product needs to be commingled. This product cannot be shipped to Amazon without being commingled.	Remove the product to proceed with order creation. Contact Amazon Seller Central support for additional assistance.
FBA_INB_0068	Your Amazon Seller Central account is not configured for products with lot numbers or expiration dates.	Contact Amazon to discuss TAM (Transparency Authentication Module). Once your Amazon Seller Central account is configured to allow lot numbers and expiration dates, you can proceed with order creation.
FBA_INB_0103	The order contains a product that has an expiration date or lot number that cannot be handled at this time.	Contact Amazon Seller Central support for assistance.

Commingling and Barcode Errors

Error Code	What It Means	How to Fix
FBA_INB_0034	Product cannot be stickerless, commingled.	You must create a new listing for the product using the child ASIN. Contact Amazon Seller Central support for additional assistance.
FBA_INB_0065	Product cannot be sticker-less, commingled.	You must create a new listing for the product that requires product labels. Contact Amazon Seller Central support for additional assistance.
FBA_INB_0095	The barcode (UPC/EAN/JAN/ISBN) for this product is associated with more than one product in Amazon Seller Central.	You must create a new listing for the product that requires product labels. Contact Amazon Seller Central support for additional assistance.
FBA_INB_0104	A product included in the order requires manufacturer barcodes.	Provide the required manufacturer barcodes in Amazon Seller Central. Contact Amazon Seller Central support for additional questions.

Account and Authorization Errors

Error Code	What It Means	How to Fix
Seller Is Blocked by the AndonCordManager	This error indicates an FBA compliance issue rather than a technical or code error.	Check your FBA account’s status and, if necessary, consult with an Amazon Seller Central representative.
FBA_INB_0037	This product is not eligible to be shipped to an Amazon fulfillment center since you do not have all the required tax documents.	If you have already provided the required documents, please wait up to 48 hours before proceeding with order creation. If you have yet to provide the required documents, contact Amazon Seller Central support.
FBA_INB_0038	The parent ASIN cannot be fulfilled by Amazon.	You must create a new listing for the product using the child ASIN. Contact Amazon Seller Central support for additional assistance.
FBA_INB_0098	You are not authorized to send products to the destination marketplace.	Contact Amazon Seller Central support for assistance.
FBA_INB_0099	Your Amazon Seller Central account is terminated.	Contact Amazon Seller Central support for assistance.
FBA_INB_0100	You do not have the required tax information to send inventory to fulfillment centers in Mexico.	Contact Amazon Seller Central support for assistance.

Fulfillment Center and Product Eligibility Errors

Error Code	What It Means	How to Fix
FBA_INB_0050	An Amazon fulfillment center is unavailable in the destination country that can receive the product.	Remove the product to proceed with order creation. Contact Amazon Seller Central support for additional assistance.
FBA_INB_0051	A product within the order is blocked by FBA and cannot currently be sent to Amazon for fulfillment.	Remove the product to proceed with order creation. Contact Amazon Seller Central support for additional assistance.
FBA_INB_0053	A product within the order is not eligible in the destination marketplace (i.e., the required shipping option is not available, or the product is too large or heavy).	Remove the product to proceed with order creation. Contact Amazon Seller Central support for additional assistance.
FBA_INB_0055	A product within the order is unfulfillable due to media region restrictions.	Remove the product to proceed with order creation. Contact Amazon Seller Central support for additional assistance.
FBA_INB_0056	Product is ineligible for inbound (used non-media goods cannot be shipped to Amazon).	Remove the product to proceed with order creation. Contact Amazon Seller Central support for additional assistance.
FBA_INB_0067	A product within the order is ineligible for freight shipping with Amazon.	Remove the product to proceed with order creation. Contact Amazon Seller Central support for additional assistance.

Compliance and Documentation Errors

Error Code	What It Means	How to Fix
FBA_INB_0197	A product included in the order requires safety and compliance documentation.	Provide the required safety and compliance documentation for the product(s) in Amazon Seller Central.

Order Creation and Technical Errors

Error Code	What It Means	How to Fix
Order Creation Failed	Prolonged idle time on the order creation page can cause this error if you do not click the Create button within 48 hours of starting the process.	Resolving this issue depends on how many days have passed since making changes to the order creation page. See the steps below.
ERROR: Operation GeneratePackingOptions Cannot Be Processed Because the Inbound Plan Does Not Support Packing Options	There is an issue with a SKU’s barcode or lot information (which must be corrected in Amazon).	Review the SKUs’ barcode and lot information. See the details below.

Fixing Order Creation Failed

Resolving this issue depends on how many days have passed since making changes to the order creation page. If less than 24 hours have passed:

Click Create on your draft order

On your draft FBA prep order in the Jetpack dashboard, click the Create button.

Resume the process by selecting New Order

At the top right of the Orders page, select New Order to resume the order creation process.

If more than 24 hours have passed:

Navigate to your draft order

Find your draft order in the Jetpack dashboard.

Click the Back button

Click the Back button to return to the previous step.

Select Next Review

Click Next Review to advance to the review stage.

Click Create Order

Finally, click Create Order to submit your FBA prep order.

Fixing ERROR: Operation GeneratePackingOptions Issues

There is an issue with a SKU’s barcode or lot information that must be corrected in Amazon:

Review the SKUs’ barcode: One of the SKUs may not be eligible for FBA with the barcode currently present in Amazon Seller Central and may require Amazon barcodes instead.
Review the SKUs’ lot information: Check the lot information in Amazon Seller Central to ensure the information aligns with the information provided to Jetpack.

Unknown or General Errors

Error Code	What It Means	How to Fix
FBA_INB_0059	There is an unknown exception with the product.	Remove the product to proceed with order creation. Contact Amazon Seller Central support for additional assistance.
FBA_INB_0066	There is an unknown exception with the product.	Remove the product to proceed with order creation. Contact Amazon Seller Central support for additional assistance.
UNKNOWN_INB_ERROR_CODE	This is an unknown ineligibility reason.	Contact Amazon Seller Central support for assistance.

Let’s Dive Deeper

Amazon FBA with Jetpack

Back to the main FBA guide

Creating Automated FBA Shipments

Create FBA prep orders in your Jetpack dashboard

FBA LTL Workflow

Ship palletized FBA orders via LTL freight

Automated FBA Prep FAQs

Frequently asked questions about FBA prep

Manual FBA Prep

Manual FBA prep for freight orders

B2B Fulfillment Overview

Explore all B2B fulfillment capabilities

Questions? Contact Jetpack Care.

If you encounter an error not covered in this guide or need assistance resolving an FBA prep order issue, contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!

​Understanding FBA Prep Order Errors

​Common Error Categories

​Products Not Populating While Searching

​Product Information Errors

​Fixing MISSING_DIMENSIONS or FBA_INB_0004

​Hazardous Materials (HAZMAT) Errors

​Inventory Capacity Errors

​SKU and Catalog Errors

​Fixing UNKNOWN_SKU or FBA_INB_0006

​Alternative Solution for ERROR: The Following MSKUs Are Not Valid

​Listing and Product Configuration Errors

​Fixing FBA_INB_0017 or FBA_INB_0018

​ITEM_STRANDED Common Reasons and Resolutions

​Packing Group and Shipping Errors

​Label and Prep Ownership Errors

​Fixing PO43-FBA Label and Prep Ownership Issues

​Lot and Expiration Date Errors

​Commingling and Barcode Errors

​Account and Authorization Errors

​Fulfillment Center and Product Eligibility Errors

​Compliance and Documentation Errors

​Order Creation and Technical Errors

​Fixing Order Creation Failed

​Fixing ERROR: Operation GeneratePackingOptions Issues

​Unknown or General Errors

​Let’s Dive Deeper

Amazon FBA with Jetpack

Creating Automated FBA Shipments

FBA LTL Workflow

Automated FBA Prep FAQs

Manual FBA Prep

B2B Fulfillment Overview

​Questions? Contact Jetpack Care.

Understanding FBA Prep Order Errors

Common Error Categories

Products Not Populating While Searching

Product Information Errors

Fixing MISSING_DIMENSIONS or FBA_INB_0004

Hazardous Materials (HAZMAT) Errors

Inventory Capacity Errors

SKU and Catalog Errors

Fixing UNKNOWN_SKU or FBA_INB_0006

Alternative Solution for ERROR: The Following MSKUs Are Not Valid

Listing and Product Configuration Errors

Fixing FBA_INB_0017 or FBA_INB_0018

ITEM_STRANDED Common Reasons and Resolutions

Packing Group and Shipping Errors

Label and Prep Ownership Errors

Fixing PO43-FBA Label and Prep Ownership Issues

Lot and Expiration Date Errors

Commingling and Barcode Errors

Account and Authorization Errors

Fulfillment Center and Product Eligibility Errors

Compliance and Documentation Errors

Order Creation and Technical Errors

Fixing Order Creation Failed

Fixing ERROR: Operation GeneratePackingOptions Issues

Unknown or General Errors

Let’s Dive Deeper

Questions? Contact Jetpack Care.