Your Shipping Preferences put you in control of how your orders are packed, shipped, and delivered. From choosing carriers and setting automation rules to customizing packing slips and managing returns, these settings let you fine-tune every aspect of your fulfillment operations.Whether you want to set reorder points for inventory, configure customs documentation, or add signature requirements for high-value shipments, Shipping Preferences give you the flexibility to match Jetpack’s fulfillment to your business needs.
Available Shipping Preferences
Configure your fulfillment operations with the following preference settings. Click on any preference to view detailed configuration instructions:Setting Returns Preferences
Configure how returned products are handled
Customs + Commercial Invoices
Set up international shipping documentation
Automation Rules
Create conditional logic for automatic fulfillment
Setting Reorder Points
Get alerts when inventory drops below thresholds
Choosing Default Carriers
Map shipping options to carrier services
Start Shipping Date
Control when orders begin shipping
Automatic Processing Pause
Temporarily pause order processing
Packaging Preferences
Configure standard and custom packaging
Customizing Packing Slips
Brand your order documentation
Add/Remove Signature Requirement
Require signatures for deliveries
Gift Notes
Add gift messages to orders
How Shipping Preferences Work
Shipping Preferences are configured once in your Jetpack dashboard and automatically apply to all future orders that meet your specified criteria. You can set preferences at different levels: Account-Level Preferences - Apply to all orders by default (e.g., default carrier selection, customs information) Product-Level Preferences - Apply to orders containing specific products (e.g., reorder points, packaging requirements) Order-Level Preferences - Apply based on order attributes using automation rules (e.g., signature requirements for high-value orders) Most preferences can be updated at any time and take effect immediately for new orders.Common Preference Configurations
Here are the most frequently configured shipping preferences:| Preference Type | Common Use Cases | Where to Configure |
|---|---|---|
| Carrier Selection |
| Choosing Default Carriers |
| Automation Rules |
| Automation Rules |
| Reorder Alerts |
| Setting Reorder Points |
| Customs Information |
| Customs + Commercial Invoices |
When to Configure Preferences
During Onboarding:- Set up basic carrier mappings for standard shipping options
- Specify each product’s packaging requirements
- Configure customs information if shipping internationally
- Review automation opportunities based on order patterns
- Adjust carrier selections based on performance and costs
- Create reorder points based on actual sales velocity
- Create new automation rules as business needs evolve
- Update customs information when adding new products
- Adjust signature requirements for seasonal promotions
Let’s Dive Deeper
The Onboarding Process
Back to the Account Setup overview
Automation Rules
Create conditional fulfillment logic
Choosing Default Carriers
Configure carrier selection and transit times
Setting Reorder Points
Get low stock notifications
Customs + Commercial Invoices
Set up international shipping documentation
Customizing Packing Slips
Brand your order documentation
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!