Walmart Integration

​

Prerequisites

Before connecting your Walmart Marketplace account to Jetpack, ensure you have:

• An active Walmart Marketplace seller account
• Active listings in Walmart Marketplace
• A Jetpack merchant account

---

​

Connecting Walmart to Jetpack

A success message will appear to confirm the integration, and you’ll be taken to the configuration settings screen.

---

​

Configuring Your Walmart Integration Settings

Once your Jetpack and Walmart accounts are connected, you can configure the integration settings.

​

Data Sync Settings

Select the data you want to sync to Jetpack (products, orders, inventory, and tracking information) by checking the corresponding boxes.

​

Ship Start Date

Set the Ship Start Date, which determines from which date Jetpack will import and start shipping your orders. This date can be set to a past date (up to 120 days ago) or a future date. Click Save once the settings are configured.

​

Sync Schedule

Choose whether you want Jetpack to automatically sync data from Walmart. Manual Syncing (Default) If you prefer manual syncing, select Pause from the sync schedule dropdown. This is the default option when you first set up the integration. Automatic Syncing To enable automatic syncing, choose a syncing frequency from the dropdown list (options include Every 30 Minutes, Every 1 Hour, Every 4 Hours, etc.) and click Save.

​

Monitoring Sync Activity

Your integration status will appear as Active once syncing is set up. You can trigger an immediate sync by clicking Sync Now. Modify connection settings or syncing schedules at any time via the provided links. Under Sync Logs, you can view all syncing jobs for this integration.

---

​

Walmart Integration Features and Capabilities

​

Product Syncing

Unique Identifier: When syncing products, Jetpack uses the SKU as the unique identifier to locate products within Walmart. Once synced, you can view product details (Inventory ID, name, etc.) on the Jetpack Products page.

​

Auto-Sync Products from Walmart

Automatically import all existing products from your Walmart store into Jetpack. Enable this feature under your Walmart Connection Settings:

1. Navigate to Integrations
2. Click My Apps
3. Locate your Walmart integration, click the three horizontal dots
4. Select Connections Settings
5. Scroll to Configure your Integration Settings, check the box for Sync New Products, and click Save

​

Auto-Sync Products from Imported Orders

For products that have never been imported to Jetpack, a new product will be created automatically when an order containing the product is imported.

​

Sync Product Variants

If your Walmart admin portal includes product variants (e.g., different sizes or colors), Jetpack will import each variant as a separate product with its own unique Inventory ID. Example: A hat available in pink, green, and lavender will be imported as three distinct items under the parent product.

​

Product Images

Product images are not automatically imported from Walmart. To update a product image:

1. Select Inventory from the left-hand navigation bar
2. Choose Products from the dropdown list
3. Click the Inventory ID hyperlink of the product you wish to update
4. Select Upload Image and choose the desired photo

The image will update within a few seconds, and a success message will confirm the change.

​

Order Syncing

Once orders are synced from Walmart, they appear under the Orders tab in your Jetpack dashboard with the Walmart order ID listed under the Store Order ID column. Orders must have a valid shipping address and be in the Created status. Ensure your Walmart store is live with inventory mapped correctly in the Walmart Seller Center.

​

Manual Order Sync

To manually sync orders:

1. Select Integrations
2. Click My Apps
3. Locate your Walmart integration
4. Click Sync Now to manually trigger order syncing

​

Automatic Order Sync

To automatically sync orders, enable automatic order syncing by configuring the Sync Schedule:

1. Go to Integrations
2. Click My Apps
3. Locate your Walmart integration and click the three vertical dots
4. Select Sync Schedule
5. Choose a syncing frequency from options such as Every 30 Minutes, Every 1 Hour, Every 4 Hours, etc.
6. Click Save

​

Start Shipping Date

Set a Start Shipping date (which can be a past date up to 120 days or a future date) to determine when Jetpack will begin importing orders:

1. Navigate to Integrations
2. Select My Apps and locate your Walmart integration
3. Click the three vertical dots and select Connections Settings
4. Scroll to the Start Shipping Date section, enter the desired date, and click Save

​

Canceled Orders

The Walmart–Jetpack integration does not support syncing canceled orders between platforms. Cancellations must be performed separately in both Walmart Seller Center and your Jetpack dashboard. Orders already assigned to a picker or in fulfillment cannot be canceled. To cancel the order in your Jetpack dashboard:

1. Select Orders from the navigation bar
2. Check the box next to the order(s) you want to cancel
3. Click the Actions button at the top-right
4. Select Cancel Orders from the dropdown
5. Confirm the cancellation when prompted

​

Returns

You can create and track returns in your Jetpack dashboard. Once a return is generated, it appears on the Order Details page and under the Returns tab. To generate a return in your Jetpack dashboard:

1. Select Orders from the left-hand navigation bar
2. Locate the desired order using customer name, Shipment ID, or Store Order ID
3. Click the Actions button
4. Select Create Return (available only for orders in the Shipped status)
5. Complete the Return Order Form with product details, fulfillment center, and label type (prepaid or ShipBob parcel)

​

Tracking Updates

After Jetpack fulfills an order, a unique tracking number and link are uploaded to the Order Details page. This tracking link directs you to the carrier’s website. The tracking number is also automatically uploaded to your Walmart store, marking the shipment as fulfilled. To enable tracking sync in your Jetpack dashboard:

1. Navigate to Integrations
2. Select My Apps
3. Locate your Walmart integration, click the three dots, and select Connections Settings
4. Scroll to Configure Your Integration Settings
5. Check the box for Sync Tracking Information
6. Click Save

​

Automation Rules

Jetpack’s automation rules allow you to apply custom rules such as:

• Adding a specific product to orders
• Ignoring certain orders
• Requesting a signature upon delivery
• Excluding gift messages

You can define conditions to further specify when these rules apply. Refer to this API documentation to verify supported conditions.

​

Inventory Quantity Sync

The Inventory Qty Sync feature automatically updates inventory levels from Jetpack to Walmart every 15 minutes.

• For non-bundled products, the Sellable quantity (Fulfillable quantity minus Exception quantity) is synced
• For bundled products, the available quantity is determined by the product with the least available units

This sync is not in real time, so overselling may occur, displaying negative quantities if stock is oversold. Inventory sync is not available for digital items and reflects total stock levels across all fulfillment centers. To enable inventory sync in your Jetpack dashboard:

1. Navigate to Integrations
2. Select My Apps and locate your Walmart integration
3. Click the three vertical dots and select Connections Settings
4. Scroll to Configure Your Integration Settings
5. Check the box for Sync Inventory Stock Counts
6. Click Save

---

​

Disabling the Walmart Integration

If you need to disconnect your Walmart integration, follow these steps:

---

​

Let’s Dive Deeper