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The premium Branded Tracking page builds on the standard Branded Tracking Page and turns it into a fully branded experience that you control. This guide covers how to request access, how to customize the theme, promotional banners, product recommendations, and footer, how to read the analytics, and answers to common questions.
Premium Branded Tracking settings page with the settings panel on the left and the live preview of a customer tracking page on the right

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What the Premium Page Adds

With the premium Branded Tracking page, you can:
Customize the page’s colors and fonts
Add redirects back to your store with header menu links
Show every shipment in an order on one tracking page
Promote products and offers with banners and product recommendations
For a side-by-side list of what each version includes, see Standard vs. Premium below.

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Pricing and Beta Period

The premium Branded Tracking page is in beta until December 31, 2026. You will not be charged for using it until January 1, 2027. After the beta, the premium page carries a per-shipment fee set out in the pricing provided with your Jetpack fulfillment agreement. See Which shipments count toward the premium fee? below.

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Requirements

To use the premium Branded Tracking page, your D2C orders must be imported through a middleware provider (for example, NetSuite or ShipStation) or through Jetpack’s Shopify integration.
  • During the beta, the premium page is not available to merchants whose Know Your Customer (KYC) address or billing address is in Canada.
  • For unsupported platforms, regions, or B2B orders, the tracking page defaults to the carrier’s tracking page.

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Requesting Access

Jetpack does not enable the premium Branded Tracking page by default. To request access, Slack message or email your dedicated Jetpack Care team. When the premium page is enabled, the logo, brand name, website URL, and favicon from your standard page carry over.

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Opening the Premium Settings Page

1

Open Settings

From the Jetpack dashboard, click Settings on the left-hand navigation bar. Additional menu options will appear.
2

Select Customization Suite

You will be redirected to the Customization Suite page.
3

Click Manage branded tracking page

The link sits under the Branded Tracking page tile.Branded Tracking page tile in the Customization Suite with the Manage branded tracking page and View analytics linksYou will be redirected to the premium Branded Tracking settings page.

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Settings Page Layout

The premium Branded Tracking settings page has two panels. Settings panel showing the five collapsible sections: Brand settings, Browser settings, Theme and appearance, Features and widgets, and Footer settings Live preview with the Preview status drop-down open and the Desktop and Mobile toggle highlighted

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Brand Settings

Tracking page header with four menu links displayed next to the brand logo
1

Click + Add next to Menu links

2

Enter the label and URL

Enter the link label (for example, Shop Men’s) in the Label box and a valid URL in the second box.Menu links section with label and URL fields for each link and the Add button
3

Click Save

Click the trash can icon next to a link to remove it.

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Browser Settings

Browser settings section with the Brand name field and the favicon upload control

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Theme & Appearance

Each color setting takes a hex color code. The examples below show the elements each setting controls in blue.
Status color fields with a hex code for each carrier status, from Order Created through Delivery Attempt Failed
Tracking page with the tracking IDs, timeline, carrier status, carrier name, and carrier support information shown in blue
Tracking page with static text, icons, body text, and labels shown in blue
Tracking page with the top header, panels, and footer filled in blue
Tracking page with the background surrounding the panels filled in blue
Tracking page with the dividers and timeline shown in blue
Customize fonts section with the Predefined font drop-down set to Neurial Grotesk

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Features & Widgets

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Split Shipments

Use the Split shipments toggle to choose whether split shipments are shown on the tracking page. Features and widgets section with the Split shipments toggle turned on When an order ships in more than one shipment, customers see every shipment in the order on one tracking page. They click the down arrow next to the shipment ID to review all associated shipments and their carrier status. Tracking page showing Shipment 1 of 20 with the down arrow next to the shipment ID that expands the list of shipments

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Promotional Banners

Use the Promotional banners toggle to choose whether banners appear on your tracking page. You can display up to two clickable banners below the tracking timeline to promote offers, announcements, or products. Promotional banners toggle with the Manage banners button Click Manage banners to choose a 1-column or 2-column layout, upload each banner file, and enter the banner’s redirect URL (starting with https://). Banner files can be JPG, PNG, GIF, or SVG. If your image is a different size, the system attempts to resize it automatically. Manage banners panel with the image guidelines, the 2-column and 1-column layout choice, a file upload area, and the image destination link field for each banner

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Product Recommendations

Use the Product recommendations toggle to choose whether relevant products are shown to customers on the tracking page. There are two ways to choose the products: Product recommendations toggle with the System-driven recommendations and Manual product selection options and the Manage products button
Jetpack’s Shopify integration runs on ShipBob’s licensed integration infrastructure, so the app in your Shopify admin is named ShipBob. Clicking Update there is the reauthentication step.
Shopify access dialog listing the store data and product permissions with the Update button

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Adding Products Manually

1

Select Manual product selection

2

Click Manage products

A pop-up appears on the right.
3

Click Add product

Manual product selection and Manage products highlighted in the settings panel, with the Add product row showing the image upload, product name, and product link fields
4

Upload a product image

The image must have a 4:3 aspect ratio, be no larger than 500 KB, and be a JPG, PNG, or SVG.
5

Enter the product name and product link

The link must start with https://.
6

Click Add products

Footer settings section with the social media link fields and the footer one-liner text box Tracking page preview with the social media icons and footer text highlighted at the bottom

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Analytics

Use the Branded Tracking Analytics page to see how your premium page is performing with your customers. Branded Tracking Analytics page showing page views, unique visitors, click-through rate, bounce rate, average session duration, recommendations shown, and a Where shoppers clicked chart

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Opening the Analytics Page

1

Open Settings

From the Jetpack dashboard, click Settings on the left-hand navigation bar. Additional menu options will appear.
2

Select Customization Suite

You will be redirected to the Customization Suite page.
3

Click View analytics

The link sits under the Branded Tracking page tile.Branded Tracking page tile in the Customization Suite with the View analytics link
Use the date picker to change the period (Last 90 days, Last 30 days, Last 7 days, or Last month) and the calendar fields to set exact start and end dates. You can review up to 90 days at a time. Dates are shown in UTC. Analytics date picker with the Last 90d, Last 30d, Last 7d, and Last month options and the From and To date fields

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Standard vs. Premium

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FAQs

No. You can continue using the standard Branded Tracking Page.
No. Your logo, brand name, website URL, and favicon carry over to the premium page.
  • Your tracking page returns to the standard version, keeping the logo, brand name, website URL, and favicon.
  • If Jetpack generated an order’s shipping label before you disabled the premium page, your customer sees the premium page for that order, and the premium fee still applies to it.
  • If Jetpack had not yet generated the order’s shipping label, your customer sees the standard page, and no premium fee applies to that order.
  • If you turn the premium page on again later, your previous settings are saved.
The premium fee applies to all D2C orders imported through a middleware provider (for example, NetSuite or ShipStation) or Jetpack’s Shopify integration. This includes zone-skipped orders.During the beta, the premium page is not supported for orders shipping to or from Canada. For unsupported platforms, regions, or B2B orders, the tracking page defaults to the carrier’s tracking page.
The tracking page defaults to the carrier’s tracking page when:
  • The order is configured as B2B.
  • The Tracking page enabled toggle at the top of the Branded Tracking page is off.
  • The order originated from a fulfillment center in Canada.
  • The order’s sales channel is not a middleware provider or Shopify.
Top of the Branded tracking page with the Tracking page enabled toggle highlighted
To revert to the standard Branded Tracking page, Slack message or email your dedicated Jetpack Care team.

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Let’s Dive Deeper

Branded Tracking Pages

Set up the standard branded tracking page with your logo, brand name, website URL, and favicon

Shopify Integration

Connect your Shopify store so orders qualify for the premium page

Tools & Techniques Overview

Back to the main tools guide
Questions? Contact Jetpack Care.
To request the premium Branded Tracking page, revert to the standard page, or get help with eligibility, logo sizing, or your Shopify connection, Slack message or email your dedicated Jetpack Care team.