Canada Pricing - Jetpack Guide

Jetpack’s Canada fulfillment centers offer comprehensive e-commerce fulfillment services with transparent, competitive pricing. All fees are denominated in CAD (with USD equivalents provided) and reflect the costs of operating high-quality fulfillment operations across Canada. This page provides complete pricing details for storage, fulfillment, receiving, and all extra services available at Canada fulfillment centers.

Credit Card Processing Fee: A 3% processing fee applies to storage fees if you meet these criteria: (1) your dashboard currency is set to CAD, (2) you use only Canada-based fulfillment centers, and (3) you pay by credit card. Choose ACH or Wire Transfer to avoid this fee on applicable charges.

D2C Fulfillment Fees

Direct-to-consumer (D2C) orders are shipments sent directly to individual customers. Jetpack uses a unified rate card approach for D2C fulfillment that combines multiple cost elements into one predictable fee per order.

Understanding Your Unified Rate Card

Each merchant receives a negotiated unified rate card that bundles:

Shipping costs - The carrier’s charge to deliver the package
First pick fee - Labor cost to pick the first item in an order
Processing fee - Order handling and processing charges
Standard packaging - Basic boxes, poly mailers, and packing materials

Your unified rate card is customized based on your order profiles, package dimensions, shipping destinations, and volume. Contact Jetpack Care to review or renegotiate your rate card as your business evolves.

Additional D2C Fees

Beyond your unified rate card, the following per-unit and special handling fees may apply:

Fee Type	CAD Rate	USD Equivalent	When It Applies
Per-Unit Pick Fee	$0.36	$0.25	Each unit beyond what’s included in your rate card
DG/HAZMAT Fee	$0.33 per order	$0.25	Orders containing dangerous goods or hazardous materials
Fragile Pack Fee	$0.33 per unit	$0.25	Each unit marked as fragile in your dashboard
Returns Processing Fee	$4.02	$3.00	Processing customer returns at Canada fulfillment centers

B2C to B2B Threshold: If a D2C order contains 25 units or more, it automatically qualifies as a B2B order and will be charged B2B rates instead of D2C rates.

B2B Fulfillment Fees

Business-to-business (B2B) orders contain 25 or more units and include EDI orders, donation work orders, and Amazon FBA prep orders.

B2B Per-Order Fees

Order Type	CAD Rate	USD Equivalent
Manual B2B Order	$15.96	$12.36
EDI Order	$9.31	$7.21

If a B2B order results in multiple shipments to the same address, only one per-order fee applies. Multiple fees apply if shipments go to different addresses, originate from multiple fulfillment centers, or are sent more than two weeks apart.

B2B Pick Fees

Pick Type	CAD Rate	USD Equivalent	Description
Per-Unit (Eaches)	$0.53	$0.41	Each individual unit picked
Per-Case	$1.06	$0.82	Each case picked

Pick Fee Caps for B2B Orders

To ensure fair pricing on large orders, pick fees are capped based on storage location type:

Pick Type	Cap Threshold	How It Works
Eaches (Individual Units)	500 units from single location	If 700 units picked from one bin/shelf, you’re only charged for 500 units
Cases	250 cases from single location	If 300 cases picked from one pallet, you’re only charged for 250 cases

Pick Fee Cap Benefits: If your order picks large quantities from a single storage location, you benefit from automatic fee caps. Picks from multiple locations are charged separately without caps.

B2B Label and Handling Fees

Fee Type	CAD Rate	USD Equivalent	Description
Label Fee	$0.33 per label	$0.26	Applying labels to cartons or pallets (excluding shipping labels)
All Labor Fee	$60.00	$45.00	Additional labor outside standard B2B procedures
Pallet Packing Fee	$13.30	$10.30	Assembly + stretch wrapping
Pallet Charge	Material cost + 15%	-	Cost of wooden pallets (varies by retailer requirements)
Material Fee	Material cost + 15%	-	Boxes, slip sheets, corner boards, etc.
Fragile Pack Fee	$0.33 per unit	$0.25	Extra labor/materials for fragile items
Gift Note Fee	$0.67 per note	$0.50	Inserting gift notes in B2B orders

Special B2B Services

Service	CAD Rate	USD Equivalent	Description
Rush Order Fee	$440.00 minimum	$330	Orders completed in under 48 hours (4-hour minimum: $200 base + $60/hr × 4)
Cancel and Restock Fee	Equals original order costs	-	Fee to cancel and restock equals Per Order Fee + Pick Fees + Pallet Pack Fee
Insurance Fee	1.875% of insured value	-	Insurance beyond courtesy limits ($100 parcel, $500 freight)
Serial Scan Fee	$2.00 per serial number	$1.50	Scanning serial numbers during fulfillment

Amazon FBA Prep Fees

FBA prep fees match B2B fees above, plus:

Fee Type	CAD Rate	USD Equivalent
ASIN Label Fee	$0.40 per label	$0.36

Receiving Fees

Receiving fees cover the cost of processing inbound inventory shipments at Canada fulfillment centers.

Warehouse Receiving Order (WRO) Fees

Always Create WROs: Create WROs in your dashboard before shipping inventory. Print and attach them to each box or pallet to avoid URO penalties.

WROs must be created by you in the Jetpack dashboard. A physical copy must be printed and attached to each incoming box or pallet.

Fee Type	CAD Rate	USD Equivalent
First 2 Hours	$46.75	$35.00
After First 2 Hours	$60.00 per hour	$45.00

Unidentified Receiving Order (URO) Fees

URO fees are charged daily after the allotted grace period when shipments arrive without proper WROs or have receiving issues.

URO Reason	CAD Daily Fee	USD Equivalent	Grace Period
No WRO	$33.40	$25.00	24 hours
WRO Overage	$13.35	$10.00	72 hours
Lot Numbers Don’t Match	$13.35	$10.00	72 hours
Barcode Issue	$13.35	$10.00	72 hours
Return to Sender	$6.70	$5.00	96 hours
Other	$13.35	$10.00	72 hours

Avoid URO Fees: Always create WROs in advance, ensure barcodes are scannable, match lot numbers exactly, and ship the quantities specified in your WRO. URO fees accumulate daily and can become significant.

Storage Fees

Storage fees are charged monthly per storage location but calculated and prorated daily. Each SKU occupies its own location (bin, shelf, or pallet) to prevent mixed inventory.

Standard Storage Locations

Location Type	Dimensions	CAD Monthly Fee	With 3% CC Fee	USD Equivalent
Bin	21 × 7 × 11 inches (53 × 17 × 27 cm)	$6.50	$6.70	$4.87
Shelf	42 × 12 × 23 inches (106 × 30 × 58 cm)	$13.25	$13.65	$9.93
Pallet	120 × 80 × 144 cm (47 × 31 × 55 inches)	$53.50	$55.11	$40.10

FC-Specific Storage Locations

Some fulfillment centers offer additional storage types:

Location Type	Availability	Dimensions	CAD Monthly Fee	With 3% CC Fee	USD Equivalent
Half Pallet	Surrey BC, Ontario CA 1 & 2	48 × 40 × 27 inches (122 × 101 × 68 cm)	$26.75	$27.55	$20.04

Daily Proration: Although listed as monthly fees, storage is calculated daily. A SKU stored for 15 days in a $40/month location costs approximately $20 for that period.

Storage Assignment: You cannot specify which storage type Jetpack uses. During receiving, the team stows products in the smallest suitable location (bin → shelf → pallet) to optimize space.

Extra Services

Extra services cover specialized handling, additional work orders, and carrier surcharges.

Dangerous Goods / Hazmat

Service	CAD Rate	USD Equivalent	Description
DG/HAZMAT Fee	$0.33 per order	$0.25	Extra labor/training for dangerous goods processing

Fragile Pack

Service	CAD Rate	USD Equivalent
Fragile Pack Fee	$0.33 per unit	$0.25

Insurance

Service	Rate	Description
Insurance	1.875% of insured value	For shipments exceeding courtesy limits (CAD $100 parcel, CAD $500 freight)

Customer Returns

Service	CAD Rate	USD Equivalent	Description
Returns Processing	$4.02	$3.00	Processing returned merchandise at Canada fulfillment centers
Return Shipping Labels	Varies by zone/carrier	-	Based on shipping zone and carrier rates

Return to Sender

Service	Rate	Description
RTS Fee	Equals original shipping label cost	No processing fee for RTS orders

Receiving Overages + UROs

See Receiving Fees section above for detailed URO pricing.

Kitting

Fee Type	CAD Rate	USD Equivalent
Training & Workstation Setup	$33.40	$25.00
Per-SKU Pick	$0.09	$0.07
Construct Box/Packaging	$0.75	$0.56
Close Box/Packaging	$0.05	$0.04
Place Item in Box	$0.13	$0.10
Pack Item in Jetpack Packaging	$0.20	$0.15
Affix Pre-Provided Label/Sticker/Barcode	$0.28	$0.21
Affix Jetpack-Printed Sticker	$0.35	$0.26
Exact Positioning for Label/Sticker/Barcode	$0.09	$0.07
Remove Item from Package	$0.28	$0.21
Remove Packaging or Insert	$0.37	$0.28
Add Your Dunnage to Kit	$0.15	$0.11
Add Jetpack Paper Dunnage	$0.15	$0.11
Construct Box/Divider Insert	$0.37	$0.28
Wrap Item	$0.37	$0.28
Seal Item with Tape/Sticker	$0.11	$0.08
Perform Inspection of Item	$0.28	$0.21
Change Item SKU to Kit SKU	$0.03	$0.02

De-Kitting

Service	CAD Rate	USD Equivalent	Description
De-Kitting	$0.53 per touch	$0.40	Each step to de-kit one unit; entire case = 1 unit
Case Breakdown Work Order	$33.40	$25.00	Per SKU work order to break cases into components

Carrier Surcharges

Carrier surcharges are pass-through fees imposed by shipping carriers, with a 15% administrative fee added by Jetpack.

Address Correction, Update, and Interception

Surcharge Type	Rate
Address Correction	Carrier cost + 15% admin fee
Address Update	Carrier cost + 15% admin fee
Package Interception	Carrier cost + 15% admin fee
Shipping Correction	Difference between original and carrier-declared dimensions/weight

Signature Fee

Service	Description
Signature Requirement	Varies by carrier and destination; contact Jetpack Care for rates

Interceptions + Corrections

Service	Rate
Package Interception	Carrier cost + 15% administrative fee
Address Update	Carrier cost + 15% administrative fee
Address Correction	Carrier cost + 15% administrative fee

Additional Services

Service	CAD Rate	USD Equivalent	Description
Non-Hazardous Disposal - Per Order	$15.96	$12.00	Disposal work order submission
Disposal - Per-Unit Pick	$0.53	$0.41	Picking units for disposal
Disposal - Per-Case Pick	$1.06	$0.82	Picking cases for disposal
Disposal - Per Item	$2.07	$1.55	Disposal fee per item (lower of per-item or per-location)
Disposal - Per Bin	$5.35	$4.00	Disposal fee for bin-size lots
Disposal - Per Shelf	$42.80	$32.00	Disposal fee for shelf-size lots
Disposal - Per Pallet	$401.00	$300.00	Disposal fee for pallet-size lots
Paid Requests / Special Projects	$60.00 per hour	$45.00	Custom requests outside standard work orders

Fulfillment Minimum

Canada fulfillment centers require a minimum monthly spend on fulfillment and kitting fees.

Requirement	Details
Monthly Minimum	CAD $367 (USD $275)
Grace Period	90 days after first full calendar month following inventory arrival
What Counts	B2C fulfillment, B2B fulfillment, kitting fees, pick fees
What Doesn’t Count	Storage, receiving, extra services

See the Fulfillment Minimums page for complete details.

Billing and Payments - Overview of Jetpack’s billing approach
Your Invoices - Learn how to read and analyze costs
Fulfillment Minimums - Regional minimum monthly fees
General Rate Increases - How and when pricing adjusts
Pricing Overview - Compare pricing across all regions

If you have questions about specific fees, want to discuss custom rate cards, or need help understanding how charges apply to your account, contact Jetpack Care. Our team is always here to assist via Slack, phone, or email!

​D2C Fulfillment Fees

​Understanding Your Unified Rate Card

​Additional D2C Fees

​B2B Fulfillment Fees

​B2B Per-Order Fees

​B2B Pick Fees

​Pick Fee Caps for B2B Orders

​B2B Label and Handling Fees

​Special B2B Services

​Amazon FBA Prep Fees

​Receiving Fees

​Warehouse Receiving Order (WRO) Fees

​Unidentified Receiving Order (URO) Fees

​Storage Fees

​Standard Storage Locations

​FC-Specific Storage Locations

​Extra Services

​Dangerous Goods / Hazmat

​Fragile Pack

​Insurance

​Customer Returns

​Return to Sender

​Receiving Overages + UROs

​Kitting

​De-Kitting

​Carrier Surcharges

​Address Correction, Update, and Interception

​Signature Fee

​Interceptions + Corrections

​Additional Services

​Fulfillment Minimum

​Related Resources

D2C Fulfillment Fees

Understanding Your Unified Rate Card

Additional D2C Fees

B2B Fulfillment Fees

B2B Per-Order Fees

B2B Pick Fees

Pick Fee Caps for B2B Orders

B2B Label and Handling Fees

Special B2B Services

Amazon FBA Prep Fees

Receiving Fees

Warehouse Receiving Order (WRO) Fees

Unidentified Receiving Order (URO) Fees

Storage Fees

Standard Storage Locations

FC-Specific Storage Locations

Extra Services

Dangerous Goods / Hazmat

Fragile Pack

Insurance

Customer Returns

Return to Sender

Receiving Overages + UROs

Kitting

De-Kitting

Carrier Surcharges

Address Correction, Update, and Interception

Signature Fee

Interceptions + Corrections

Additional Services

Fulfillment Minimum

Related Resources