> ## Documentation Index > Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt > Use this file to discover all available pages before exploring further. # Using our Freight Services > Learn how Jetpack coordinates freight shipping for full truckloads (FTL) and less-than-truckloads (LTL), including standard offerings and optional accessorials.
When you need to ship inventory using freight instead of parcels, Jetpack offers comprehensive freight coordination services through industry-leading carrier partnerships. Whether you're sending full truckloads or less-than-truckloads to your fulfillment centers or customers, we'll help you arrange the logistics through our freight shipping method.
## What Jetpack Freight Services Include Jetpack offers top-tier freight services through industry-leading carrier partnerships. With the **ShipBob Freight** shipping method, you can ship full truckloads (FTL) and less-than-truckloads (LTL) using a standard pick-up and delivery experience. Optional add-ons (accessorials) are available at an additional cost to tailor the service to your specific needs. *** ## Important Freight Requirements To secure a successful ShipBob Freight experience, provide complete and accurate pick-up and delivery information before booking. Inaccurate or incomplete details may result in failed pick-ups or deliveries, leading to additional costs and delays. **For inbound shipments**, ensure you supply the total number of pallets as well as the dimensions and weight of each pallet. Discrepancies between provided and actual shipment specifications may incur extra charges. Complete and accurate freight information prevents failed pick-ups, delivery issues, and unexpected charges. Always double-check your pallet counts, dimensions, and weights before booking. *** ## Standard Freight Requests Standard ShipBob Freight offerings are available at no additional charge and include scheduled appointments for all pick-up and delivery requests: | Region | Trailer Size | Requirements | | ------------------------- | ------------- | ---------------------------------------------------------------------- | | **Australia, EU, and UK** | 40 ft trailer | Both pick-up and delivery locations must have accessible loading docks | | **Canada and US** | 53 ft trailer | Both pick-up and delivery locations must have accessible loading docks | All standard freight requests include scheduled appointments at both the pick-up and delivery locations. *** ## Non-Standard Freight Requests If your requirements fall outside the standard offerings, you can request additional add-ons (accessorials) at an extra cost. Charges vary by carrier. ### Available Accessorial Services | Service | Applies To | When Needed | | -------------------------------------------------------- | ----------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **After-hours delivery to a Jetpack fulfillment center** | LTL and FTL | Deliveries outside of operating hours require approval and may incur extra charges | | **Driver assist at pick-up/delivery location** | LTL and FTL | If a driver's labor is needed to load or unload the shipment, additional charges will apply | | **Liftgate services for delivery locations** | LTL and FTL | Required when delivering to addresses without a loading dock | | **Inside delivery at the delivery location** | LTL only | Needed when shipments must be delivered inside a commercial building (freight elevator required). For residential LTL deliveries, inside delivery is at the driver's discretion | | **Limited access pick-up or delivery** | LTL and FTL | For locations where a standard 53 ft trailer cannot maneuver, a smaller truck or sprinter van can be requested | | **Restricted access pick-up or delivery** | LTL and FTL | Required when the location has limited access. Drivers may need a Transportation Worker Identification Card (TWIC Card), U.S. citizenship, and other criteria. Limited access sites include airports, construction sites, correctional facilities, military bases, piers, churches, storage facilities, farms, schools, ranches, country clubs, shopping malls, golf courses, nursing homes, government sites, and hotels | | **Residential service for delivery locations** | LTL and FTL | An additional fee may apply when shipping to or from residential zones. Freight is delivered to the curb; if interior delivery is required (via LTL only), arrange for inside delivery | | **Specialized equipment for delivery locations** | LTL and FTL | Required when deliveries need specialized equipment such as food-grade trailers or refrigerated units | | **Storage unit due to unsuccessful delivery** | LTL and FTL | If the end customer is unavailable, the order will be returned, and storage costs will apply | ### Non-Supported Freight Requests The following types of freight requests are not supported, even with accessorials: * Restricted/prohibited products * Sortation/segmentation at the delivery location * Dropped trailers or equipment at non-secured facilities If you're unsure whether your freight requirements can be accommodated, contact Jetpack Care before booking to discuss your specific needs and avoid complications. *** ## Let's Dive Deeper Regional pallet requirements and best practices Schedule appointments for freight deliveries to fulfillment centers Ship FBA freight orders to Amazon using Jetpack Create B2B orders with lot tracking and freight BOL requirements Learn about the complete inventory receiving process Back to the main tools guide
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!