> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Premium Branded Tracking Page

> Turn the standard branded tracking page into a fully branded post-purchase experience with your own colors and fonts, header menu links, promotional banners, product recommendations, split-shipment visibility, and analytics.

The premium Branded Tracking page builds on the standard [Branded Tracking Page](https://help.jetpack3pl.com/fulfillment/tools-techniques/branded-tracking-pages.md) and turns it into a fully branded experience that you control. This guide covers how to request access, how to customize the theme, promotional banners, product recommendations, and footer, how to read the analytics, and answers to common questions.

![Premium Branded Tracking settings page with the settings panel on the left and the live preview of a customer tracking page on the right](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/premium-settings-page.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=b7e65e6abe638ef9bf097c14129e99cc)

***

## What the Premium Page Adds

With the premium Branded Tracking page, you can:

> [!TIP]
>
> Customize the page's colors and fonts

> [!TIP]
>
> Add redirects back to your store with header menu links

> [!TIP]
>
> Show every shipment in an order on one tracking page

> [!TIP]
>
> Promote products and offers with banners and product recommendations

For a side-by-side list of what each version includes, see [Standard vs. Premium](#standard-vs-premium) below.

***

## Pricing and Beta Period

> [!NOTE]
>
> The premium Branded Tracking page is in beta until December 31, 2026. You will not be charged for using it until January 1, 2027. After the beta, the premium page carries a per-shipment fee set out in the pricing provided with your Jetpack fulfillment agreement. See [Which shipments count toward the premium fee?](#faqs) below.

***

## Requirements

To use the premium Branded Tracking page, your D2C orders must be imported through a middleware provider (for example, NetSuite or ShipStation) or through [Jetpack's Shopify integration](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/shopify.md).

* During the beta, the premium page is not available to merchants whose Know Your Customer (KYC) address or billing address is in Canada.
* For unsupported platforms, regions, or B2B orders, the tracking page defaults to the carrier's tracking page.

***

## Requesting Access

Jetpack does not enable the premium Branded Tracking page by default. To request access, Slack message or email your dedicated Jetpack Care team.

When the premium page is enabled, the logo, brand name, website URL, and favicon from your standard page carry over.

***

## Opening the Premium Settings Page

**1. Open Settings**

From the Jetpack dashboard, click **Settings** on the left-hand navigation bar. Additional menu options will appear.

**2. Select Customization Suite**

You will be redirected to the Customization Suite page.

**3. Click Manage branded tracking page**

The link sits under the **Branded Tracking page** tile.

![Branded Tracking page tile in the Customization Suite with the Manage branded tracking page and View analytics links](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/customization-suite-tile.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=f4465b0eeebfab79671c27074e20ebf4)

You will be redirected to the premium Branded Tracking settings page.

***

## Settings Page Layout

The premium Branded Tracking settings page has two panels.

| Panel | What it does |
| - | - |
| **Settings panel (left)** | Five collapsible sections: **Brand settings**, **Browser settings**, **Theme & appearance**, **Features & widgets**, and **Footer settings**. |
| **Live preview (right)** | Updates as you change settings. Use the **Preview status** drop-down to view the page at each carrier status (for example, Order Created, In Transit, and Delivered), and the **Desktop** / **Mobile** toggle to review either layout. |

![Settings panel showing the five collapsible sections: Brand settings, Browser settings, Theme and appearance, Features and widgets, and Footer settings](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/settings-panel-sections.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=38997f84244dc3d8ad3c006567ef2f7b)

![Live preview with the Preview status drop-down open and the Desktop and Mobile toggle highlighted](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/preview-status-and-layout.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=fb212f09546401e6d061b88610c78b22)

***

## Brand Settings

| Setting | Required | What it does | File requirements |
| - | - | - | - |
| **Brand logo** | Required | Displayed at the top of the tracking page | 96x96 px (square) or 240x96 px (rectangular); max 1 MB; JPG/JPEG, GIF, PNG, or SVG |
| **Website URL** | Required | Redirects customers to your store when they click your brand logo | None |
| **Menu links** | Optional | Up to 4 links shown in the top header of the tracking page | None |

![Tracking page header with four menu links displayed next to the brand logo](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/menu-links-header.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=7eed41c58bbb1a98dfb59aae15eaf782)

### Adding a Menu Link

**1. Click + Add next to Menu links**

**2. Enter the label and URL**

Enter the link label (for example, Shop Men's) in the **Label** box and a valid URL in the second box.

![Menu links section with label and URL fields for each link and the Add button](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/menu-links-form.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=0685e36580917c4a2c826196122462fe)

**3. Click Save**

> [!TIP]
>
> Click the trash can icon next to a link to remove it.

***

## Browser Settings

| Setting | Required | What it does | File requirements |
| - | - | - | - |
| **Brand name** | Required | Shown as the page title on the browser tab when customers open the tracking page | None |
| **Favicon** | Optional | Shown on the browser tab next to the brand name | 32x32 px; max 50 KB; ICO, SVG, or PNG |

![Browser settings section with the Brand name field and the favicon upload control](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/browser-settings.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=86e98bde3fdfdded06e1e7ac13a3d1ee)

***

## Theme & Appearance

Each color setting takes a hex color code. The examples below show the elements each setting controls in blue.

| Setting | What it controls |
| - | - |
| **Status color** | The color for each carrier status (for example, Order Created, In Transit, and Delivered). Each status has its own field. |
| **Primary content color** | Tracking IDs, the timeline, carrier status, carrier name, and carrier support information |
| **Static content color** | Static text, icons, body text, and labels |
| **Section/block background color** | The top header, panels, and the footer |
| **Page background color** | The background surrounding the panels |
| **Miscellaneous color** | Dividers and the timeline |
| **Predefined font** | Choose from the available fonts (for example, DM Sans, Barlow, and EB Garamond). The default is Neurial Grotesk. |

> [accordion] Status color
>
> ![Status color fields with a hex code for each carrier status, from Order Created through Delivery Attempt Failed](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/status-colors.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=5dd300a92fce57171b8a4670535001e3)

> [accordion] Primary content color
>
> ![Tracking page with the tracking IDs, timeline, carrier status, carrier name, and carrier support information shown in blue](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/primary-content-color.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=ec320e50fc98a6de704103e8ea790422)

> [accordion] Static content color
>
> ![Tracking page with static text, icons, body text, and labels shown in blue](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/static-content-color.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=c5aa684176cffc695497b3e41ca09d0b)

> [accordion] Section/block background color
>
> ![Tracking page with the top header, panels, and footer filled in blue](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/section-background-color.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=45264565196f3e4b2873294f97b374e4)

> [accordion] Page background color
>
> ![Tracking page with the background surrounding the panels filled in blue](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/page-background-color.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=10cde8d73d116e559400d6fd57187adc)

> [accordion] Miscellaneous color
>
> ![Tracking page with the dividers and timeline shown in blue](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/miscellaneous-color.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=18beb52dfc152eb37e18f5e5085bf6a0)

> [accordion] Predefined font
>
> ![Customize fonts section with the Predefined font drop-down set to Neurial Grotesk](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/predefined-font.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=468a3003f6f786efe016ce4d3f342dc5)

***

## Features & Widgets

### Split Shipments

Use the **Split shipments** toggle to choose whether split shipments are shown on the tracking page.

![Features and widgets section with the Split shipments toggle turned on](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/split-shipments-toggle.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=ca474ff3fb450cb5e9a2f3881ed3bf54)

When an order ships in more than one shipment, customers see every shipment in the order on one tracking page. They click the down arrow next to the shipment ID to review all associated shipments and their carrier status.

![Tracking page showing Shipment 1 of 20 with the down arrow next to the shipment ID that expands the list of shipments](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/split-shipments-preview.gif?s=7df3bd5461f4ab99b492666f9be82eb8)

### Promotional Banners

Use the **Promotional banners** toggle to choose whether banners appear on your tracking page. You can display up to two clickable banners below the tracking timeline to promote offers, announcements, or products.

![Promotional banners toggle with the Manage banners button](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/promotional-banners-toggle.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=49de853c50903080352d013bf6b4fa75)

Click **Manage banners** to choose a 1-column or 2-column layout, upload each banner file, and enter the banner's redirect URL (starting with https\://).

| Layout | Banners | Recommended size |
| - | - | - |
| **2-column** | Up to 2 banners side by side | 325x250 px (1.3:1 aspect ratio) |
| **1-column** | A single full-width banner | 670x340 px (2:1 aspect ratio) |

Banner files can be JPG, PNG, GIF, or SVG. If your image is a different size, the system attempts to resize it automatically.

![Manage banners panel with the image guidelines, the 2-column and 1-column layout choice, a file upload area, and the image destination link field for each banner](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/manage-banners-panel.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=9f834efad3c69ec2f2bfffbe1bb85771)

### Product Recommendations

Use the **Product recommendations** toggle to choose whether relevant products are shown to customers on the tracking page. There are two ways to choose the products:

| Option | How it works |
| - | - |
| **System-driven recommendations** (Shopify only) | Automatically displays up to 10 products related to the customer's shipment using Shopify's recommendation engine. Before using this option, reauthenticate Shopify by opening the ShipBob app from your Shopify admin and clicking **Update**. |
| **Manual product selection** | You pick up to 10 products to display. |

![Product recommendations toggle with the System-driven recommendations and Manual product selection options and the Manage products button](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/product-recommendations-options.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=b21702e4137ce0c4c072a3110f6cefa9)

> [!NOTE]
>
> Jetpack's Shopify integration runs on ShipBob's licensed integration infrastructure, so the app in your Shopify admin is named ShipBob. Clicking **Update** there is the reauthentication step.

![Shopify access dialog listing the store data and product permissions with the Update button](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/shopify-reauthenticate-update.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=3ea3586464ac3518f4b5a272bcf5e377)

#### Adding Products Manually

**1. Select Manual product selection**

**2. Click Manage products**

A pop-up appears on the right.

**3. Click Add product**

![Manual product selection and Manage products highlighted in the settings panel, with the Add product row showing the image upload, product name, and product link fields](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/manual-product-selection.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=9a4e65068614dfbaf4674d2e9ed8f0ef)

**4. Upload a product image**

The image must have a 4:3 aspect ratio, be no larger than 500 KB, and be a JPG, PNG, or SVG.

**5. Enter the product name and product link**

The link must start with https\://.

**6. Click Add products**

***

## Footer Settings

| Setting | What it does |
| - | - |
| **Social media links** | Add up to 6 URLs for your Facebook, Instagram, X/Twitter, TikTok, YouTube, or Pinterest accounts. |
| **Footer one-liner** | Text shown at the very bottom of the tracking page, such as a legal disclaimer or a copyright notice. The limit is 60 characters. |

![Footer settings section with the social media link fields and the footer one-liner text box](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/footer-settings.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=5ccc4110c3cde4d6601dfe4e01cc5303)

![Tracking page preview with the social media icons and footer text highlighted at the bottom](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/footer-preview.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=8c9672ab9585bed18b93679950a1841f)

***

## Analytics

Use the Branded Tracking Analytics page to see how your premium page is performing with your customers.

| Metric | What it shows |
| - | - |
| **Page views** | Total views of your tracking page |
| **Unique visitors per day** | Visitors counted once per day |
| **Click-through rate** | Visitors who clicked a link to one of your online channels |
| **Where shoppers clicked** | Menu links, recommendations, promotional banner links, or the carrier tracking link |
| **Link performance** | Breakdown of each link and its clicks |
| **Bounce rate** | Visitors who viewed the page but did not click anything |
| **Average session duration** | Time visitors spent on the page |
| **Recommendations shown** | How many product recommendations were displayed |
| **Top recommended products** | The recommended products that performed best |

![Branded Tracking Analytics page showing page views, unique visitors, click-through rate, bounce rate, average session duration, recommendations shown, and a Where shoppers clicked chart](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/analytics-dashboard.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=5386e57809eebcec490ea691c745372d)

### Opening the Analytics Page

**1. Open Settings**

From the Jetpack dashboard, click **Settings** on the left-hand navigation bar. Additional menu options will appear.

**2. Select Customization Suite**

You will be redirected to the Customization Suite page.

**3. Click View analytics**

The link sits under the **Branded Tracking page** tile.

![Branded Tracking page tile in the Customization Suite with the View analytics link](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/customization-suite-tile.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=f4465b0eeebfab79671c27074e20ebf4)

Use the date picker to change the period (Last 90 days, Last 30 days, Last 7 days, or Last month) and the calendar fields to set exact start and end dates. You can review up to 90 days at a time. Dates are shown in UTC.

![Analytics date picker with the Last 90d, Last 30d, Last 7d, and Last month options and the From and To date fields](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/analytics-date-picker.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=77d56822d7a602c60dbcc6f728e8ca9f)

***

## Standard vs. Premium

| Feature | Standard | Premium |
| - | - | - |
| Brand name, brand logo, website URL, favicon | Yes | Yes |
| Menu links in the page header (maximum of 4) | No | Yes |
| Theme colors (status, content, and background colors) | No | Yes |
| Fonts (predefined font library or custom font upload) | No | Yes |
| Split shipment visibility | No | Yes |
| Promotional banners (maximum of 2) | No | Yes |
| Product recommendations (Shopify-powered, or up to 10 hand-picked) | No | Yes |
| Social media links and footer one-liner | No | Yes |
| Analytics | No | Yes |
| Price | Free | Per-shipment fee, set out in the pricing provided with your Jetpack fulfillment agreement |

***

## FAQs

> [accordion] Do I have to upgrade to the premium Branded Tracking page?
>
> No. You can continue using the standard [Branded Tracking Page](https://help.jetpack3pl.com/fulfillment/tools-techniques/branded-tracking-pages.md).

> [accordion] Will I lose my standard tracking page settings when I upgrade to premium?
>
> No. Your logo, brand name, website URL, and favicon carry over to the premium page.

> [accordion] What happens if I turn off the premium Branded Tracking page?
>
> * Your tracking page returns to the standard version, keeping the logo, brand name, website URL, and favicon.
> * If Jetpack generated an order's shipping label before you disabled the premium page, your customer sees the premium page for that order, and the premium fee still applies to it.
> * If Jetpack had not yet generated the order's shipping label, your customer sees the standard page, and no premium fee applies to that order.
> * If you turn the premium page on again later, your previous settings are saved.

> [accordion] Which shipments count toward the premium fee?
>
> The premium fee applies to all D2C orders imported through a middleware provider (for example, NetSuite or ShipStation) or Jetpack's Shopify integration. This includes zone-skipped orders.
>
> During the beta, the premium page is not supported for orders shipping to or from Canada. For unsupported platforms, regions, or B2B orders, the tracking page defaults to the carrier's tracking page.

> [accordion] Why do my customers see the carrier's tracking page instead of my branded page?
>
> The tracking page defaults to the carrier's tracking page when:
>
> * The order is configured as B2B.
> * The **Tracking page enabled** toggle at the top of the Branded Tracking page is off.
> * The order originated from a fulfillment center in Canada.
> * The order's [sales channel](https://help.jetpack3pl.com/fulfillment/managing-products/more-tools/sales-channels-and-products.md) is not a middleware provider or Shopify.
>
> ![Top of the Branded tracking page with the Tracking page enabled toggle highlighted](https://mintcdn.com/jetpack/15mNkW7D6Pj371AJ/images/tools-techniques/premium-branded-tracking/tracking-page-enabled-toggle.png?fit=max\&auto=format\&n=15mNkW7D6Pj371AJ\&q=85\&s=a8b8f2dcdbe4f110d5e54b0aafd38e7a)

> [accordion] How do I disable the premium Branded Tracking page?
>
> To revert to the standard Branded Tracking page, Slack message or email your dedicated Jetpack Care team.

***

## Let's Dive Deeper

> [card] [Branded Tracking Pages](https://help.jetpack3pl.com/fulfillment/tools-techniques/branded-tracking-pages.md)
>
> Set up the standard branded tracking page with your logo, brand name, website URL, and favicon

> [card] [Shopify Integration](https://help.jetpack3pl.com/fulfillment/account-setup/integrating-store/shopify.md)
>
> Connect your Shopify store so orders qualify for the premium page

> [card] [Tools & Techniques Overview](https://help.jetpack3pl.com/fulfillment/tools-techniques)
>
> Back to the main tools guide

Questions? Contact Jetpack Care.

To request the premium Branded Tracking page, revert to the standard page, or get help with eligibility, logo sizing, or your Shopify connection, Slack message or email your dedicated Jetpack Care team.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.