> ## Documentation Index > Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt > Use this file to discover all available pages before exploring further. # Copy, Cancel, or Clean Sweep Orders > Copy orders for reshipment, cancel orders before fulfillment begins, or clean sweep orders to prepare for reimport.
The Jetpack dashboard gives you three powerful actions to manage orders that need special handling: copying orders to create identical reshipments, canceling orders before fulfillment begins, and clean sweeping orders to remove them for reimport. Each action serves a distinct purpose in your order management workflow.
## Overview of Order Management Actions When managing orders in your Jetpack dashboard, you have three key actions available from the Actions dropdown on the Orders page: | Action | When to Use It | What It Does | | ---------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Copy Orders** | | Creates a new order that is identical in contents and customer details to the original order. The new order gets its own Shipment ID, tracking number, and SLA date. | | **Cancel Orders** | | Prevents Jetpack's Operations team from fulfilling the selected orders. For integrated orders, the status updates to CANCELLED. Manually created, Excel imported, or prepaid orders are removed from the dashboard. | | **Clean Sweep Orders** | | Removes orders from the dashboard so you can reimport them with updated settings or configurations. | *** ## Copy a Jetpack Order If you want to reship an order to a customer, you can manually copy the original order in the Jetpack dashboard, which allows a new order to be created that is identical in contents and customer details to the original order. You must copy the order before you can add or remove products, and the new order will not have a Store Order ID (since the new order was manually created in the Jetpack dashboard). ### What Gets Copied (and What Doesn't) When you copy an order, the new order will include all of the original order details, but certain information will be newly assigned: | Information Category | What Happens | | ---------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------- | | **Copied from Original Order** | | | **Newly Assigned to Copied Order** | | Order Import Details showing Store Shipping Method and Store Order # fields highlighted, demonstrating information not copied to new orders You cannot copy orders that have been clean swept. ### How to Copy Orders Follow these steps to copy one or more orders in your Jetpack dashboard: From the Jetpack dashboard: 1. Click **Orders** on the left-hand navigation bar. Additional menu options will appear. 2. Select **All Orders**. You will be redirected to the Orders page. Jetpack dashboard navigation showing Orders menu with All Orders option highlighted 1. Locate the order(s) you need to copy by using the search bar or filters. 2. Check the box next to the left of the Shipment ID(s). 3. Click **Actions**. Additional menu options will appear. 4. Select **Copy Orders** from the dropdown. Orders page showing Actions dropdown with Copy Orders option highlighted A pop-up window will appear. Click **Copy Orders** in the pop-up window. A success message will appear to confirm that the order(s) were copied. Pop-up window confirming Copy Orders action with success message Once copied, the orders will appear on your Orders page. If your orders do not copy within a few minutes, please use Slack or email before attempting to copy the orders again. For information on how to make changes to copied orders or other orders in the Processing status (that have yet to be picked), see [Editing an Order](/fulfillment/order-management/editing-orders). *** ## Cancel a Jetpack Order Canceling orders in your Jetpack dashboard ensures that the selected orders are not fulfilled by Jetpack's Operations team. This is beneficial if you already fulfilled the order, or no longer need the order fulfilled for any reason. **Important:** Orders can only be canceled if they are in the Processing status and have yet to be picked by Jetpack's team (the fulfillment process has yet to begin). ### How to Cancel Orders Follow these steps to cancel one or more orders in your Jetpack dashboard: From the Jetpack dashboard: 1. Click **Orders** on the left-hand navigation bar. Additional menu options will appear. 2. Select **All Orders**. You will be redirected to the Orders page. Jetpack dashboard navigation showing Orders menu with All Orders option highlighted 1. Locate the order(s) that need to be canceled by using the search bar or filters. Orders page search and filter options for locating orders to cancel 2. Check the box next to the order(s). 3. Click the **Actions** dropdown button at the top right. 4. Select **Cancel Orders** from the dropdown menu. Orders page showing Actions dropdown with Cancel Orders option The Cancel Orders option will be disabled if Jetpack's Operations team has already started fulfilling the order. A pop-up window will appear. Click **OK** in the pop-up window to confirm the cancellation. A success message will appear on the top right screen. Cancellation confirmation dialog asking 'Are you sure you want to cancel the selected order(s)?' with Cancel and OK buttons ### What Happens After Cancellation The behavior after canceling orders depends on how the orders were created: | Order Type | What Happens After Cancellation | | ---------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Orders from Integrations** | The status of the order will update to **CANCELLED**. The order remains visible in your dashboard with the cancelled status.

Orders page showing order with CANCELLED status | | **Manually Created Orders** | The order will not appear in the Jetpack dashboard after you cancel it. It will be considered a clean swept order, regardless of whether you chose the Clean Sweep Orders option. | | **Excel Imported Orders** | The order will not appear in the Jetpack dashboard after you cancel it. It will be considered a clean swept order, regardless of whether you chose the Clean Sweep Orders option. | | **Prepaid Orders** | The order will not appear in the Jetpack dashboard after you cancel it. It will be considered a clean swept order, regardless of whether you chose the Clean Sweep Orders option. | *** ## Clean Sweep a Jetpack Order When you clean sweep an order in the Jetpack dashboard, it will be removed from the dashboard. This action is done instead of canceling the order(s) if you need to reimport the exact order(s) to your Jetpack dashboard. **Example Use Case:** If you updated your ship option mapping in the Jetpack dashboard after orders were imported, you could clean sweep the orders and manually reimport them to ensure they reflect the updated ship option. **Important:** You can take the Clean Sweep Orders action on orders in most statuses as long as the order has yet to be picked by Jetpack's team (the fulfillment process has yet to begin). ### How to Clean Sweep Orders Follow these steps to clean sweep one or more orders in your Jetpack dashboard: From the Jetpack dashboard: 1. Click **Orders** on the left-hand navigation bar. Additional menu options will appear. 2. Select **All Orders**. Jetpack dashboard navigation showing Orders menu with All Orders option highlighted 1. Locate the order(s) that require the Clean Sweep Orders action by using the search bar or filters. Orders page search and filter options for locating orders to clean sweep 2. Check the box next to the left of the order(s)/Shipment ID(s). 3. Click the **Actions** dropdown button at the top right. 4. Select **Clean Sweep Orders** from the dropdown menu. Orders page showing Actions dropdown with Clean Sweep Orders option A pop-up window will appear. Click **Clean Sweep Orders** in the pop-up window. A success message will appear, and you will be emailed an Action Summary. Clean sweep confirmation pop-up window with success message Please wait until you receive an Action Summary email before trying the Clean Sweep Orders action again. ### Understanding the Action Summary Email The Total Action Summary email will include the following information: | Section | What It Shows | | ---------------------------- | ----------------------------------------------------------------------- | | **Total Actions Requested** | The total number of orders that you selected in the clean sweep action. | | **Total Successful Actions** | The total number of orders that were successfully clean swept. | | **Total Failed Actions** | The total number of orders that failed to clean sweep. | If you have orders that fall under the Failed Actions category, repeat the steps above to attempt the Clean Sweep Orders action again. If the Clean Sweep Orders action continues to fail on the selected order(s), please use Slack or email. *** ## Let's Dive Deeper View and manage all your orders Learn what can be edited and when Deep dive into individual order details Perform actions on multiple orders at once Edit multiple orders simultaneously Back to the main tools guide
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!