> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating a Warehouse Receiving Order (WRO)

> Learn how to create a WRO to send inventory to Jetpack hubs with step-by-step guidance and best practices for smooth receiving.

<div className="page-intro">
  Creating a Warehouse Receiving Order (WRO) is your first step to sending inventory to Jetpack hubs. Let's walk through the process together so you can get your products into our fulfillment network efficiently.
</div>

## What is a WRO?

A Warehouse Receiving Order (WRO) is essentially a shipment notification that tells us what inventory you're sending, where it's going, and when to expect it. Think of it as your inventory's travel itinerary that ensures everything arrives at the right hub and gets processed quickly.

<Warning title="Required for All Shipments">
  WROs must be generated in the Jetpack dashboard. A physical copy must be printed and attached to each incoming box or pallet.
</Warning>

<Tip title="Pro Tip">
  Your Jetpack Care team can collaborate with you via Slack to help determine the best hub strategy for your inventory before you create your first WRO.
</Tip>

***

## Creating Your WRO

### Step 1: Select Your Fulfillment Center

**To choose where to send your inventory:**

<Steps>
  <Step title="Log into your Jetpack dashboard">
    Access your Jetpack dashboard with your credentials.
  </Step>

  <Step title="Navigate to Receiving Orders">
    Click **Receiving** → **Receiving Orders** in the left-hand navigation.
  </Step>

  <Step title="Click Send Inventory">
    Click the **"Send Inventory"** button in the top right of the page.
  </Step>

  <Step title="Select fulfillment center">
    From the dropdown menu, select the fulfillment center where you want to ship your WRO.
  </Step>

  <Step title="Save and continue">
    Click **Save & Continue** to proceed to the next step.
  </Step>
</Steps>

<img src="https://mintcdn.com/jetpack/vowpUVk9ga2bYYSi/images/sending-inventory/wro-select-fulfillment-center.png?fit=max&auto=format&n=vowpUVk9ga2bYYSi&q=85&s=84174acbb14fb1dde025a61fc6cfe619" alt="Selecting fulfillment center for WRO" className="screenshot" width="1114" height="996" data-path="images/sending-inventory/wro-select-fulfillment-center.png" />

***

### Step 2: Add Your Products

**To select products for your WRO:**

Search for the items you are sending to Jetpack by:

* **SKU**
* **Product Name**
* **Jetpack ID**
* **Inventory ID** (as listed on the Product Details page)

You can add multiple products during this step.

<img src="https://mintcdn.com/jetpack/vowpUVk9ga2bYYSi/images/sending-inventory/wro-search-products.png?fit=max&auto=format&n=vowpUVk9ga2bYYSi&q=85&s=bd02b0a074d0b0051586d9ab9060b17c" alt="Searching and selecting products for WRO" className="screenshot" width="1302" height="668" data-path="images/sending-inventory/wro-search-products.png" />

**Important Considerations:**

* If your items have **expiration dates**, ensure they are entered correctly
* If your products are classified as **DG/HAZMAT**, confirm they are marked correctly on the Product Details page
* Any discrepancies between the WRO and physical items will result in a URO (Unexpected Receiving Order)

<Warning title="Expiration Date Accuracy">
  Double-check all expiration dates. Mismatched dates between your WRO and physical inventory will delay processing and create additional work.
</Warning>

***

### Step 3: Configure Shipping Details

**To set up your shipment configuration:**

Choose your shipping type, inventory configuration, and enter the origin address of the supplier (if purchasing labels from Jetpack).

<img src="https://mintcdn.com/jetpack/vowpUVk9ga2bYYSi/images/sending-inventory/wro-shipping-configuration.png?fit=max&auto=format&n=vowpUVk9ga2bYYSi&q=85&s=4e623a53ffb5115d718a35f9de86f3e1" alt="Configuring shipping type and inventory settings" className="screenshot" width="1380" height="780" data-path="images/sending-inventory/wro-shipping-configuration.png" />

***

### Step 4: Enter Quantities and Box Information

**To provide detailed shipment information:**

For each product, provide:

1. **Quantity of each item**
2. **Number of boxes** that will contain this quantity
3. **Box dimensions** (length × width × height)
4. **Box weight**
5. **Quantity per box**

Use the **+ button** to add more rows if needed.

<img src="https://mintcdn.com/jetpack/vowpUVk9ga2bYYSi/images/sending-inventory/wro-quantities-boxes.png?fit=max&auto=format&n=vowpUVk9ga2bYYSi&q=85&s=4e82683340560b3c0f8cbe2519d1af63" alt="Entering product quantities and box details" className="screenshot" width="2000" height="994" data-path="images/sending-inventory/wro-quantities-boxes.png" />

<Tip title="Accurate Box Information">
  Providing precise box dimensions and weights helps our receiving team process your shipment more efficiently and ensures proper handling.
</Tip>

**Optional: Purchase Jetpack Shipping Labels**

While you can always use your own carriers and shipping labels, Jetpack also offers prepaid shipping labels for convenience:

**Available Services:**

* USPS, FedEx Ground, and UPS Ground for inbound shipments
* Available for shipments originating domestically to domestic fulfillment centers
* Tracking numbers automatically applied to your WRO details page

**Important Notes:**

* Additional shipper's insurance cannot be purchased through Jetpack
* You must purchase your own labels if shipping internationally or sending DG/hazmat items
* Unused shipping labels are non-refundable
* This process is only for parcel shipments

<Warning title="Label Purchase Policy">
  Credits and refunds are not available after labels are purchased. Review all details carefully before confirming.
</Warning>

**To purchase shipping labels:**

<Steps>
  <Step title="Select your preferred carrier">
    Choose your preferred carrier and review the shipping costs for your shipment.
  </Step>

  <Step title="Review shipping costs">
    Review the acceptable shipping costs or opt to use your own shipping labels if preferred.
  </Step>

  <Step title="Review shipping details">
    Review all shipping details and label costs carefully before submitting.
  </Step>

  <Step title="Purchase the labels">
    Purchase the shipping labels once you've confirmed all details are correct.
  </Step>
</Steps>

<img src="https://mintcdn.com/jetpack/vowpUVk9ga2bYYSi/images/sending-inventory/wro-label-purchase.png?fit=max&auto=format&n=vowpUVk9ga2bYYSi&q=85&s=5ed05c760cb49ee8e22c72439554fa94" alt="Purchasing shipping labels through Jetpack" className="screenshot" width="1988" height="970" data-path="images/sending-inventory/wro-label-purchase.png" />

***

### Step 5: Finalize Your WRO

**Before submitting the WRO, carefully review:**

* Correct fulfillment center selected
* All products and quantities accurate
* Expiration dates correct (if applicable)
* Box information complete
* Shipping details confirmed

Once finalized, the confirmation page will display and your label/packing slip will download. It may take a few minutes for shipping labels to generate.

***

## Booking Dock Appointments for Freight Shipments

If you're sending your inventory via freight and not parcel, read through our guide on [how to book a dock appointment](/fulfillment/sending-inventory/booking-dock-appointments). Booking a dock appointment is required for all freight shipments, only takes a moment, and ensures a smooth delivery to our hub.

***

## Tracking Your WRO Status

**To monitor your WRO progress in the Jetpack dashboard:**

**Go to:** Inventory → Warehouse Receiving Orders

**Status Categories:**

* **Awaiting**: Shipments in transit to fulfillment center
* **Partially Arrived**: Some boxes have arrived (WRO is on hold)
* **Processing**: Jetpack is actively receiving the shipment
* **Completed**: WRO is fully processed and inventory available

<img src="https://mintcdn.com/jetpack/vowpUVk9ga2bYYSi/images/sending-inventory/wro-status-tracking.png?fit=max&auto=format&n=vowpUVk9ga2bYYSi&q=85&s=bd0a88d1a556c99e7d46a7d4ec32e004" alt="Tracking WRO status in Jetpack dashboard" className="screenshot" width="2208" height="804" data-path="images/sending-inventory/wro-status-tracking.png" />

Clicking into an individual WRO will reveal the shipment's details, as well as a handy timeline to show you exactly where in the process your inbound shipment is.

<img src="https://mintcdn.com/jetpack/vowpUVk9ga2bYYSi/images/sending-inventory/wro-status-tracking-timeline.png?fit=max&auto=format&n=vowpUVk9ga2bYYSi&q=85&s=f1fc471df9db0f7ede3d0fec5071ce50" alt="Tracking WRO status in Jetpack dashboard" className="screenshot" width="2000" height="440" data-path="images/sending-inventory/wro-status-tracking-timeline.png" />

***

## Common WRO Mistakes to Avoid

**When creating your WRO, watch out for these common issues:**

* **Incorrect expiration dates** that don't match physical products
* **Missing DG/HAZMAT classifications** on products that require them
* **Inaccurate quantities** between WRO and actual shipment
* **Forgetting to print and attach** WRO labels to boxes/pallets
* **Wrong fulfillment center selection** without coordinating with your team
* **Incomplete box information** that slows down receiving

<Tip title="Pro Tip">
  Your Jetpack Care team can review your WRO before you ship to catch any potential issues. Don't hesitate to reach out via Slack for a quick check!
</Tip>

***

## Let's Dive Deeper

<CardGroup cols={3}>
  <Card title="Sending Inventory Overview" icon="warehouse" href="/fulfillment/sending-inventory">
    Back to the main guide on our receiving process
  </Card>

  <Card title="Managing Your WROs" icon="list-check" href="/fulfillment/sending-inventory/managing-wro">
    Track and manage your WROs after creation with status tracking
  </Card>

  <Card title="Editing a WRO" icon="pen-to-square" href="/fulfillment/sending-inventory/editing-wro">
    Update WRO details before your shipment arrives
  </Card>

  <Card title="Booking Dock Appointments" icon="calendar-days" href="/fulfillment/sending-inventory/booking-dock-appointments">
    Required scheduling for freight and palletized shipments
  </Card>

  <Card title="Unidentified Shipments (UROs)" icon="triangle-exclamation" href="/fulfillment/sending-inventory/unidentified-receiving-orders">
    Learn what happens when shipments don't match WROs
  </Card>

  <Card title="Avoid Common WRO Mistakes" icon="shield-check" href="/fulfillment/sending-inventory/best-practices/avoid-common-wro-mistakes">
    Prevent the seven most common errors that cause delays
  </Card>
</CardGroup>

<div className="jetpack-callout">
  <img src="https://mintcdn.com/jetpack/2iejPNBTYKEx6ntF/images/jetpack-logomark-256.png?fit=max&auto=format&n=2iejPNBTYKEx6ntF&q=85&s=340604ced4add3864f2641341826e1c9" alt="Jetpack" className="jetpack-callout-icon" width="256" height="256" data-path="images/jetpack-logomark-256.png" />

  <div className="jetpack-callout-content">
    <h4 className="jetpack-callout-title">Questions? Contact Jetpack Care.</h4>
    <p className="jetpack-callout-text">If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!</p>
  </div>
</div>