> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Booking Dock Appointments

> Schedule dock appointments for larger shipments using Opendock to ensure smooth delivery and processing at Jetpack fulfillment centers worldwide.

<div className="page-intro">
  For larger shipments, palletized freight, or LTL deliveries, booking a dock appointment is essential to ensure smooth receiving at Jetpack fulfillment centers. Our appointment system helps manage dock capacity and reduces waiting times for carriers.
</div>

## When You Need a Dock Appointment

Dock appointments are required for:

<Check>**Palletized Shipments**: Any inventory delivered on pallets</Check>
<Check>**Freight Deliveries**: LTL (Less Than Truckload) shipments</Check>
<Check>**Large Volume**: High-volume shipments that exceed standard parcel size</Check>
<Check>**Container Deliveries**: Floor-loaded containers requiring dock access</Check>

<Info title="Small Parcel Exception">
  Shipments under 50 lbs via standard carriers (USPS, UPS, FedEx) typically don't require appointments and can be delivered during normal business hours.
</Info>

***

## Opendock Appointment System

Jetpack uses **Opendock** to manage dock scheduling across all fulfillment centers. This system ensures efficient coordination between your carriers and our receiving teams.

### Getting Started with Opendock

**If you don't have an Opendock account:**

1. You'll be invited when you need to schedule your first appointment
2. Set up your account with company details
3. Add team members who will manage appointments

**If you already have an account:**

* Log in with your existing credentials
* Contact your Jetpack Care manager for any questions

***

## Scheduling Your Appointment

<Steps>
  <Step title="Find your fulfillment center">
    Log in to your Opendock account and confirm the hub name with your Jetpack Care manager to ensure correct facility. Use the search bar under "Start by selecting a warehouse" to search for the location, then choose the correct receiving hub from the results.

    <img src="https://mintlify.s3.us-west-1.amazonaws.com/jetpack/images/opendock-warehouse-search.png" alt="Searching for Jetpack fulfillment centers in Opendock" className="screenshot" />

    <Tip title="Location Verification">
      Double-check that the fulfillment center matches your WRO destination to avoid delivery complications.
    </Tip>
  </Step>

  <Step title="Book your appointment">
    On the fulfillment center details page, click **"Book Appointment"**, then select the appropriate load type:

    * **Palletized**: Standard pallet deliveries
    * **Floor Loaded**: Container shipments
    * **Flatbed**: Large or oversized items

    <img src="https://mintlify.s3.us-west-1.amazonaws.com/jetpack/images/opendock-load-type-selection.png" alt="Selecting load type for appointment" className="screenshot" />
  </Step>

  <Step title="Choose date and time">
    Click **"Date and Time"** to access the scheduling calendar. Select a time slot at least **48 hours in advance** (times shown are local to the fulfillment center). Green slots are available, red are booked.

    <img src="https://mintlify.s3.us-west-1.amazonaws.com/jetpack/images/opendock-time-selection.png" alt="Appointment time selection calendar" className="screenshot" />

    <Warning title="48-Hour Minimum">
      All appointments must be scheduled at least 48 hours in advance based on the fulfillment center's local time zone. Last-minute appointments cannot be accommodated.
    </Warning>
  </Step>

  <Step title="Provide shipment details">
    Complete all required appointment information:

    **Essential Details (Required):**

    * **WRO ID**: Your Warehouse Receiving Order number (for drop-offs)
    * **Merchant Name**: Your company's registered business name
    * **Number of Pallets**: Accurate count required for dock planning
    * **Contact Information**: Phone number for carrier communication

    **Optional Information (Recommended):**

    * **PO Number**: Your internal purchase order reference
    * **Container Number**: For container shipments
    * **Order ID**: Additional reference numbers

    **Documentation:**

    * **Bill of Lading (BOL)**: Upload if available
    * **Appointment Notes**: Special instructions or requirements

    <img src="https://mintlify.s3.us-west-1.amazonaws.com/jetpack/images/opendock-appointment-details.png" alt="Appointment details form" className="screenshot" />

    **Email Notifications:**

    Add email addresses for team members who should receive appointment confirmations, reminder notifications, and status updates or changes.
  </Step>

  <Step title="Confirm booking">
    Review all details to verify accuracy, then click **"Confirm Booking"** to submit your appointment request. You'll see a confirmation message and receive email notification.

    <img src="https://mintlify.s3.us-west-1.amazonaws.com/jetpack/images/opendock-booking-confirmation.png" alt="Appointment booking confirmation" className="screenshot" />
  </Step>
</Steps>

***

## Managing Your Appointments

### Viewing Existing Appointments

**To access your scheduled appointments:**

1. **Navigate to "My Appointments"**: In the left sidebar

2. **Use Filters**: Find appointments using:
   * **Custom Date Range**: Specific time periods
   * **7 Days**: Upcoming week view
   * **Today**: Current day appointments
   * **All**: Complete appointment history

<img src="https://mintlify.s3.us-west-1.amazonaws.com/jetpack/images/opendock-my-appointments.png" alt="My appointments dashboard view" className="screenshot" />

### Making Changes to Appointments

Click on any appointment to access management options:

#### Rescheduling

**To change your appointment time:**

* **Select New Time**: Choose from available slots
* **Confirm Changes**: Update appointment details
* **Notification**: All stakeholders receive update emails

#### Editing Details

**To modify appointment information:**

* **Update Information**: Modify pallet counts, contact details, or notes
* **Add Documentation**: Upload additional BOL or shipping documents
* **Contact Changes**: Update notification email lists

#### Canceling Appointments

**To cancel an appointment:**

* **Cancel Option**: Available up to the appointment time
* **Automatic Notifications**: All parties receive cancellation notice
* **Rebook if Needed**: Create new appointment if rescheduling

<img src="https://mintlify.s3.us-west-1.amazonaws.com/jetpack/images/opendock-appointment-management.png" alt="Appointment management options" className="screenshot" />

<Info title="Change Deadlines">
  While you can make changes up to the appointment time, we recommend making modifications at least 24 hours in advance to ensure smooth coordination with receiving teams.
</Info>

***

## Special Considerations

### International Shipments

For shipments from outside the destination country:

<Check>**Delivered Duty Paid (DDP)**: Required for all international shipments</Check>
<Check>**Documentation**: Ensure all customs paperwork is complete</Check>
<Check>**Advance Notice**: Allow extra time for customs clearance</Check>
<Check>**Contact Support**: Email [appointments@jetpack.com](mailto:appointments@jetpack.com) for complex international deliveries</Check>

### Large or Complex Shipments

For unusual shipments requiring special handling:

**To coordinate special deliveries:**

* **Contact Support First**: Email [appointments@jetpack.com](mailto:appointments@jetpack.com) before booking
* **Provide Details**: Include dimensions, weight, and special requirements
* **Advance Planning**: Allow extra lead time for preparation
* **Documentation**: Prepare detailed shipping manifests

***

## Best Practices for Smooth Deliveries

### Before Booking

**To prepare for your appointment:**

* **Verify WRO Details**: Ensure your WRO is complete and accurate
* **Confirm Carrier**: Coordinate timing with your freight provider
* **Check Requirements**: Review any special handling needs

### Day of Delivery

**To ensure smooth receiving:**

* **Arrive on Time**: Carriers should arrive within the scheduled window
* **Bring Documentation**: BOL, WRO paperwork, and identification
* **Contact Information**: Ensure driver has dock contact details
* **Flexibility**: Allow some buffer time for processing

### After Delivery

**To track your shipment progress:**

* **Monitor Progress**: Track receiving status in your Jetpack dashboard
* **Follow Up**: Contact support if any issues arise during processing

<Accordion title="Troubleshooting Common Issues">
  **No Available Time Slots**: Contact [appointments@jetpack.com](mailto:appointments@jetpack.com) to discuss options or check alternative fulfillment centers

  **Appointment Not Confirmed**: Check email notifications and verify all required fields were completed

  **Carrier Delays**: Update appointment time if possible, or contact the fulfillment center directly

  **Missing Documentation**: Upload BOL or other required documents through Opendock after booking
</Accordion>

***

## Support and Contact Information

For appointment-related questions or issues, contact your Jetpack Care Manager.

***

## Let's Dive Deeper

<CardGroup cols={3}>
  <Card title="Sending Inventory Overview" icon="warehouse" href="/fulfillment/sending-inventory">
    Back to the main guide on our receiving process
  </Card>

  <Card title="Creating a WRO" icon="file-plus" href="/fulfillment/sending-inventory/creating-wro">
    Learn how to create Warehouse Receiving Orders for shipments
  </Card>

  <Card title="Managing Your WROs" icon="list-check" href="/fulfillment/sending-inventory/managing-wro">
    Track and monitor your WROs with status tracking
  </Card>

  <Card title="Sending Pallets" icon="pallet" href="/fulfillment/sending-inventory/best-practices/sending-pallets">
    Requirements for shipping palletized freight to fulfillment centers
  </Card>

  <Card title="Sending Floor Loaded Containers" icon="truck-container" href="/fulfillment/sending-inventory/best-practices/sending-floor-loaded-containers">
    Container shipping requirements and appointment booking
  </Card>

  <Card title="Using Freight Services" icon="truck-fast" href="/fulfillment/tools-techniques/using-our-freight-services">
    Coordinate FTL and LTL freight services with Jetpack
  </Card>
</CardGroup>

<div className="jetpack-callout">
  <img src="https://mintcdn.com/jetpack/2iejPNBTYKEx6ntF/images/jetpack-logomark-256.png?fit=max&auto=format&n=2iejPNBTYKEx6ntF&q=85&s=340604ced4add3864f2641341826e1c9" alt="Jetpack" className="jetpack-callout-icon" width="256" height="256" data-path="images/jetpack-logomark-256.png" />

  <div className="jetpack-callout-content">
    <h4 className="jetpack-callout-title">Questions? Contact Jetpack Care.</h4>
    <p className="jetpack-callout-text">If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!</p>
  </div>
</div>