> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending Floor Loaded Containers

> Requirements and best practices for shipping floor loaded containers to Jetpack fulfillment centers in Australia and other regions.

<div className="page-intro">
  Floor loaded containers provide a cost-effective method for shipping large quantities of inventory internationally. Understanding container requirements and regional dock specifications ensures efficient unloading and receiving.
</div>

## Container Shipping Overview

Floor loaded containers (FLC) arrive packed with boxes or products stacked directly inside the container (rather than on pallets). This shipping method maximizes container space and reduces freight costs for international shipments.

### When to Use Floor Loaded Containers

Floor loaded containers work best for:

* **Large international shipments** with hundreds or thousands of units
* **Cost optimization** when pallet space would reduce total units shipped
* **Product types** that stack well and don't require palletization
* **Shipments to facilities** with container unloading capabilities

<Info title="Pricing for Floor Loaded Containers">
  Invoices for floor loaded containers or extensive sorting work are typically billed 2-4 weeks after receiving is complete. These charges will appear on your regular invoices with detailed breakdowns.
</Info>

<img src="https://mintcdn.com/jetpack/dOfmoXEb-KAEjijs/fulfillment/sending-inventory/images/floor-loaded-containers-invoice-example.png?fit=max&auto=format&n=dOfmoXEb-KAEjijs&q=85&s=b05d50dddd16dbce4e6f4819a756dee2" alt="Example invoice line item for floor loaded container showing WRO ID and hours of work" width="1414" height="178" data-path="fulfillment/sending-inventory/images/floor-loaded-containers-invoice-example.png" />

***

## Critical Container Requirements

Floor loaded containers have strict requirements to ensure efficient receiving. Non-compliance can result in rejection, Unidentified Receiving Orders (UROs), or additional fees.

### One WRO Per Container Rule

**Each container must have ONE unique WRO attached**:

| Requirement               | Details                                                                                                                                        |
| ------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------- |
| **One WRO Per Container** | <ul><li>Each container needs a separate, unique WRO</li><li>Multiple WROs in one container will result in URO or rejection</li></ul>           |
| **One Container Per WRO** | <ul><li>Multiple containers cannot share the same WRO</li><li>Each container requires its own WRO, even if shipping similar products</li></ul> |

<Warning title="WRO Violations">
  Sending multiple WROs in one container, or using the same WRO for multiple containers, will result in your shipment being processed as a URO (with daily fees) or outright rejection with additional charges.
</Warning>

### SKU Limitations

**Maximum 100 SKUs per WRO**: Each floor loaded container WRO is limited to 100 different SKUs. Exceeding this limit will result in rejection or URO processing.

If you need to send more than 100 SKUs:

* Split inventory across multiple containers, each with its own WRO
* Consider alternative shipping methods like palletized freight
* Contact Jetpack Care for guidance on large, complex shipments

***

## Regional Container Requirements

### Australia Fulfillment Centers (Melbourne/Sydney)

Australia locations are **Non-Hub fulfillment centers** with specific requirements for container deliveries:

| Requirement                   | Details                                                                                                                                                                                                         |
| ----------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Vehicle Requirements**      | <ul><li>48-inch dock-high vehicle required for delivery</li><li>Ensures container aligns with dock for unloading</li><li>Standard semi-trailers typically meet this requirement</li></ul>                       |
| **Container Loading Options** | <ul><li>Can unload **rear-loaded containers** (standard back doors)</li><li>Can unload **side-loaded containers** (side access doors)</li><li>Flexibility helps accommodate different container types</li></ul> |
| **Dock Appointment Booking**  | <ul><li>Book appointments **at least 48 hours prior** to delivery</li><li>Required for all container deliveries</li><li>Ensures receiving team and equipment availability</li></ul>                             |
| **Unload Type**               | <ul><li>**Drop unload only** (as with all Non-Hub FCs)</li><li>Carrier picks up empty container 2 business days after drop-off</li><li>No separate appointment needed for pickup</li></ul>                      |

<Warning title="48-Hour Advance Notice Required">
  Container deliveries to Australia fulfillment centers require dock appointments booked at least 48 hours before arrival. Last-minute deliveries may be refused if receiving capacity isn't available.
</Warning>

For step-by-step instructions on scheduling your container delivery, see [Booking Dock Appointments](/fulfillment/sending-inventory/booking-dock-appointments).

***

## Container Labeling Requirements

Proper labeling is critical for floor loaded containers. Incorrect or missing labels are a primary cause of UROs and rejections.

### WRO Label Placement

**CRITICAL**: WRO labels must be attached to boxes **closest to the container door** for maximum visibility when the container opens.

| Labeling Element       | Best Practice                                                                                                                                                                                                                                                          |
| ---------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **WRO Label Location** | <ul><li>**Attach to boxes near the container door** (first boxes visible when opening)</li><li>**DO NOT attach labels to the outside of the container** (they may be missed during receiving)</li><li>Secure labels on flat sides of boxes for easy scanning</li></ul> |
| **Label Quality**      | <ul><li>Ensure labels are clearly visible</li><li>Print labels with fresh ink (faded labels = URO risk)</li><li>Do not place labels on box seams where boxes open or close</li><li>Protect labels from moisture during transit</li></ul>                               |
| **Bill of Lading**     | <ul><li>Include "ATTN: Jetpack" on container Bill of Lading</li><li>List accurate box count for verification</li><li>Note if container is rear-loaded or side-loaded</li></ul>                                                                                         |
| **Container Seal**     | <ul><li>Record seal number on all shipping documentation</li><li>Helps verify container wasn't opened during transit</li></ul>                                                                                                                                         |

<Warning title="Label Visibility is Critical">
  WRO labels placed on the outside of containers are often missed by receiving teams, resulting in URO processing with daily fees. Always label boxes inside the container, positioned near the door.
</Warning>

***

## Appointment Requirements

**ALL floor loaded containers require appointments** before arrival. Scheduling ensures receiving capacity and proper equipment availability.

### Appointment Scheduling Rules

| Requirement         | Details                                                                                                                                                                          |
| ------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Advance Booking** | <ul><li>Schedule appointments with the receiving fulfillment center **before sending your container**</li><li>Book as early as possible to secure preferred time slots</li></ul> |
| **On-Time Arrival** | <ul><li>Containers **must arrive at the scheduled appointment time**</li><li>Late arrivals may be rejected or incur additional hourly charges</li></ul>                          |

<Warning title="Late Arrival Fees">
  If your container arrives outside the scheduled appointment window, you may face rejection or additional hourly receiving charges. Always confirm appointment times with your carrier.
</Warning>

For step-by-step instructions on scheduling appointments, see [Booking Dock Appointments](/fulfillment/sending-inventory/booking-dock-appointments).

***

## Hub vs. Non-Hub Fulfillment Centers

Jetpack fulfillment centers have different processes for floor loaded containers depending on whether they're designated as Hub or Non-Hub facilities.

### US Hub Fulfillment Centers

US Hub locations offer **two unloading options** for floor loaded containers:

| Unload Type     | How It Works                                   | Details                                                                                                                                                                                                                                                                             |
| --------------- | ---------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Live Unload** | Container is unloaded the same day it arrives. | <ul><li>Carrier delivers at scheduled appointment time</li><li>Jetpack unloads container within 4-6 business hours</li><li>Driver remains on-site during unloading</li><li>**Appointment required for live unload**</li></ul>                                                       |
| **Drop Unload** | Container is dropped off and picked up later.  | <ul><li>Container dropped at fulfillment center on appointment day</li><li>Jetpack unloads when capacity allows</li><li>Carrier picks up empty container **2 business days later** (no separate appointment needed)</li><li>**Initial appointment required for drop-off**</li></ul> |

<Info title="Live Unload Requirements">
  If your carrier requires a live unload without scheduling an appointment, the container may be rejected or you'll be charged additional hourly fees. Always schedule live unload appointments in advance.
</Info>

### Non-Hub Fulfillment Centers

Non-Hub fulfillment centers (including **US non-hub locations, UK, EU, Canada, and Australia**) use a **drop-off only process**:

| Unload Type          | How It Works                        | Details                                                                                                                                                                                                                                                       |
| -------------------- | ----------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Drop Unload Only** | All containers must be dropped off. | <ul><li>Container delivered at scheduled appointment time</li><li>Jetpack unloads when capacity allows</li><li>Carrier picks up empty container **2 business days after initial appointment**</li><li>**No separate appointment needed for pickup**</li></ul> |

<Warning title="Live Unload Not Available">
  Non-Hub fulfillment centers do not offer live unload services. If your carrier requires live unload at a Non-Hub FC, the container will be rejected or you'll incur additional hourly charges.
</Warning>

### Comparison Table: Hub vs. Non-Hub Container Processes

| Feature                  | US Hub FCs                                               | Non-Hub FCs (US Non-Hub, UK, EU, Canada, Australia) |
| ------------------------ | -------------------------------------------------------- | --------------------------------------------------- |
| **Live Unload Option**   | ✅ Available (with appointment)                           | ❌ Not available                                     |
| **Drop Unload Option**   | ✅ Available (with appointment)                           | ✅ Required (with appointment)                       |
| **Appointment Required** | ✅ Yes (both live and drop)                               | ✅ Yes (drop only)                                   |
| **Carrier Pickup Time**  | 2 business days after drop-off                           | 2 business days after drop-off                      |
| **Unload Timing**        | Live: 4-6 hours same day<br />Drop: When capacity allows | When capacity allows                                |

***

## Timing and Coordination

### Shipment Arrival Windows

**28-Day Completion Window**: If any box in your WRO arrives **more than 28 days after the first box**, the original WRO will be marked as complete. Subsequent arrivals will be moved to a new [Unidentified Receiving Order (URO)](/fulfillment/sending-inventory/unidentified-receiving-orders) for processing.

<Info title="Container Transit Planning">
  International container shipments can take several weeks. Plan your WRO creation timing to ensure all units arrive and are processed within the 28-day window from first receipt.
</Info>

### Tracking Your Container

Enter tracking information for your container shipment as soon as it's available. For container shipments, provide:

* **Container number** (if tracking system accepts it)
* **Bill of Lading number** as primary tracking reference
* **Individual box tracking** if using consolidated freight services

To add tracking to your WRO, see [Managing Warehouse Receiving Orders](/fulfillment/sending-inventory/managing-wro).

***

## Preventing UROs and Rejections

Floor loaded containers have specific failure points that can result in Unidentified Receiving Orders (UROs) or outright rejection. Understanding these helps you avoid costly delays and fees.

### Common Causes of UROs and Rejections

| Issue                                | Why It Causes Problems                                          | How to Avoid                                                 |
| ------------------------------------ | --------------------------------------------------------------- | ------------------------------------------------------------ |
| **Multiple WROs in Container**       | Creates confusion about which products belong to which WRO.     | Use one WRO per container, always.                           |
| **Multiple Containers Share WRO**    | System cannot track which boxes arrived in which container.     | Create separate WRO for each container.                      |
| **Missing or Illegible Labels**      | Receiving team cannot identify shipment or scan barcodes.       | Label boxes near door, use fresh ink, protect from moisture. |
| **Labels on Container Exterior**     | Receiving staff don't see labels when opening container.        | Always label boxes inside container, never outside.          |
| **Arrives Outside Appointment Time** | No receiving capacity or equipment available.                   | Confirm appointment with carrier, arrive on time.            |
| **Exceeds 100 SKU Limit**            | System cannot process WROs with more than 100 SKUs.             | Split large SKU shipments across multiple containers.        |
| **Contents Don't Match WRO**         | Physical inventory doesn't align with WRO documentation.        | Double-check WRO accuracy before shipping.                   |
| **Cannot Identify Inventory**        | Products missing barcodes, labels, or recognizable information. | Ensure all products have scannable barcodes.                 |

<Warning title="Daily URO Fees">
  If your container is processed as a URO, daily fees apply until the issue is resolved. Watch your email and dashboard for URO notifications after arrival, and create corrected WROs quickly to minimize fees.
</Warning>

### Resolving UROs Quickly

If your container becomes a URO:

1. **Check email and dashboard** for URO notifications immediately after expected arrival
2. **Create a new WRO** with corrections (updated quantities, SKUs, or details)
3. **Link the new WRO to the URO** through the dashboard
4. **Minimize daily fees** by responding within 24-48 hours

For detailed URO resolution steps, see [Unidentified Receiving Orders](/fulfillment/sending-inventory/unidentified-receiving-orders).

***

## Creating Your WRO for Floor Loaded Containers

Before shipping any floor loaded container, you must [create a Warehouse Receiving Order](/fulfillment/sending-inventory/creating-wro) with specific attention to container requirements.

### WRO Process for Containers

The WRO creation process consists of 6 steps, and you must complete each step to move forward. For floor loaded containers, pay special attention to:

* **SKU count**: Ensure you're not exceeding the 100 SKU limit
* **Box counts**: Accurately count all boxes in the container
* **One WRO only**: Create a unique WRO for each container (no sharing)

Incomplete WROs are automatically saved as drafts on your WRO management page, allowing you to return and complete them before the container ships.

### Special Considerations for Lot Products

**Not recommended**: Sending floor loaded containers with one SKU that has multiple lot numbers or expiration dates creates complexity during receiving.

**If you must**: Configure each box separately in your WRO to specify which lot numbers and expiration dates are in each box. This prevents receiving delays and errors.

***

## International Container Shipments

When shipping containers internationally, additional requirements apply:

### Customs and Import Requirements

International floor loaded container shipments require specific customs and shipping documentation:

| Requirement                         | Details                                                                                                                                              |
| ----------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Shipping Terms**                  | <ul><li>Must use **DDP (Delivered Duty Paid)**, not DDU</li><li>Never select "bill receiver" for duties and taxes</li></ul>                          |
| **Importer of Record**              | <ul><li>Your company must be listed as the Importer of Record</li><li>Jetpack is the delivery location only, never the importer</li></ul>            |
| **Commercial Invoice**              | <ul><li>Include a local customs broker</li><li>Provide complete merchant contact information (Name, Address, Contact Person, Phone, Email)</li></ul> |
| **Weight and Product Restrictions** | <ul><li>Products over 50 lbs require written approval from Jetpack</li><li>Contact Jetpack Care before shipping heavy products</li></ul>             |

<Warning title="Bill-Back Policy">
  If Jetpack receives a carrier invoice for duties, taxes, or shipping fees because of incorrect documentation, the full amount plus a 15% administrative fee will be billed back to your account.
</Warning>

For complete international shipping requirements, see [Sending Inventory Across Borders](/fulfillment/sending-inventory/best-practices/sending-inventory-across-borders).

### Jetpack Pallet Policy for International Shipments

**Jetpack does not provide or exchange pallets**: While Jetpack uses pallets internally to store inventory and for B2C transport, we do not:

* Provide empty pallets to carriers during container pickup
* Offer pallet exchange services
* Return pallets after container unloading

Plan your shipping logistics accordingly, using expendable pallets or arranging carrier pallet management.

***

## General Best Practices for Floor Loaded Containers

Follow these best practices to ensure smooth container receiving and avoid UROs:

| Best Practice                      | Why It Matters                                                |
| ---------------------------------- | ------------------------------------------------------------- |
| **One WRO Per Container**          | Prevents URO processing and rejection fees                    |
| **Max 100 SKUs Per WRO**           | System limitation—exceeding causes rejection                  |
| **Label Boxes Near Door**          | Ensures receiving team sees WRO labels immediately            |
| **Never Label Container Exterior** | External labels are often missed, causing UROs                |
| **Book Appointments Early**        | Ensures receiving capacity and equipment availability         |
| **Arrive On Time**                 | Late arrivals = rejection or hourly charges                   |
| **Secure Stacking**                | Prevents damage during transit and unloading                  |
| **Accurate Documentation**         | BOL box counts must match actual container contents           |
| **DDP Shipping Terms**             | Required for international containers to avoid customs delays |
| **Monitor for URO Notifications**  | Quick response minimizes daily URO fees                       |

<Info title="New Product Variants">
  If you're sending a new SKU that's a variant of an existing product (same item, different size/color/configuration), contact Jetpack Care in advance. Providing the Inventory IDs of the existing products may help reduce inbound receiving fees.
</Info>

***

## Let's Dive Deeper

<CardGroup cols={3}>
  <Card title="Sending Inventory Overview" icon="warehouse" href="/fulfillment/sending-inventory">
    Back to the main guide on our receiving process
  </Card>

  <Card title="Booking Dock Appointments" icon="calendar-days" href="/fulfillment/sending-inventory/booking-dock-appointments">
    Schedule your container delivery 48 hours in advance
  </Card>

  <Card title="Sending Pallets" icon="pallet" href="/fulfillment/sending-inventory/best-practices/sending-pallets">
    Palletized freight requirements and best practices
  </Card>

  <Card title="Sending Inventory Across Borders" icon="globe" href="/fulfillment/sending-inventory/best-practices/sending-inventory-across-borders">
    International shipping guidance and customs requirements
  </Card>

  <Card title="Creating a WRO" icon="file-plus" href="/fulfillment/sending-inventory/creating-wro">
    Create a Warehouse Receiving Order for your container
  </Card>

  <Card title="Unidentified Shipments (UROs)" icon="triangle-exclamation" href="/fulfillment/sending-inventory/unidentified-receiving-orders">
    Avoid UROs by following container labeling requirements
  </Card>
</CardGroup>

***

<Tip title="Need Help?">
  If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!
</Tip>