> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Work Orders Page

> Request inventory-related tasks from our Operations team, including kitting, de-kitting, case breakdowns, and disposal or donation of inventory.

<div className="page-intro">
  Work orders are your way to request specialized inventory-related tasks from our Operations team. Whether you need to bundle products into ready-to-ship kits, break down existing kits, convert case packs to individual units, or dispose of inventory, work orders ensure your requests are completed accurately and on time.
</div>

## What Are Work Orders?

Work orders are formal requests for our warehouse team to perform inventory-related tasks beyond standard order fulfillment. These tasks involve physical manipulation of your inventory that requires specific instructions and tracking.

Unlike standard orders that ship to customers, work orders result in:

* **Inventory transformations** - Combining, breaking down, or restructuring existing inventory
* **Inventory disposition** - Removing inventory through disposal or donation
* **Automatic WRO generation** - For kitting, de-kitting, and case breakdowns, a Warehouse Receiving Order (WRO) is automatically created to track the resulting inventory

***

## Types of Work Orders

Jetpack supports four types of work orders, each designed for specific inventory needs.

### 1. Kitting Work Orders

**What it does**: Combines multiple SKUs into one ready-to-ship kit that is returned to storage.

**Common use cases**:

* Creating subscription boxes with multiple products
* Bundling promotional gift sets
* Assembling multi-component products
* Packaging sets for retail distribution

**Example**: Combine a t-shirt (SKU A), sticker pack (SKU B), and tote bag (SKU C) into a "Welcome Kit" (new SKU D) that can be shipped as a single unit.

**Result**: The component SKUs are removed from inventory, and the new kit SKU is added and available for future orders.

Learn more about [kitting operations](/fulfillment/kitting-and-work-orders).

### 2. De-Kitting Work Orders

**What it does**: Breaks down a previously built kit into its individual component items (one SKU becomes many SKUs).

**Common use cases**:

* Unbundling kits that didn't sell as expected
* Separating components for individual sale
* Breaking down multipacks into single units
* Recovering individual products from damaged kit packaging

**Example**: Break down "Welcome Kit" (SKU D) back into t-shirt (SKU A), sticker pack (SKU B), and tote bag (SKU C).

**Result**: The kit SKU is removed from inventory, and the individual component SKUs are added back to available inventory.

### 3. Breakdown Case Work Orders

**What it does**: Breaks down inventory from a case pack into individual sellable units (one SKU into multiple units of the same SKU).

**Common use cases**:

* Converting wholesale case packs to individual D2C units
* Breaking down master cartons for retail fulfillment
* Separating bulk packaging into individual items
* Converting B2B inventory to B2C inventory

**Example**: Break down a case of 24 water bottles (SKU X - Case) into 24 individual water bottles (SKU X - Each).

**Result**: The case SKU is removed from inventory, and individual unit SKUs are added to available inventory.

### 4. Disposals or Donations Work Orders

**What it does**: Requests the disposal of inventory on hand or the donation of products to charitable organizations.

**Common use cases**:

* Disposing of expired or damaged products
* Donating slow-moving inventory to charity
* Removing obsolete products from the warehouse
* Clearing out seasonal inventory

**Example**: Donate 100 units of last season's apparel to a local charity, or dispose of 50 units of expired skincare products.

**Result**: The specified inventory is removed from your available inventory and physically disposed of or donated according to your instructions.

***

## Accessing the Work Orders Page

From the Jetpack dashboard:

1. Click **Orders** on the left-hand navigation bar
2. Select **Work Orders** from the dropdown options
3. You'll be redirected to the Work Orders page

<img src="https://mintlify.s3.us-west-1.amazonaws.com/jetpack/images/order-management/work-orders-navigation.png" alt="Accessing Work Orders from Orders menu" className="screenshot" />

***

## Creating a Work Order

The best way to ensure your work order is performed to your specifications and completed on time is to provide complete and detailed instructions.

### Step-by-Step Process

From the Work Orders page:

1. Click **Create Work Order** or select the relevant work order type button:
   * **Kitting**
   * **De-Kitting**
   * **Breakdown Case**
   * **Disposal/Donation**

2. Click **Next** to proceed to the work order form

3. Fill out the form with complete and detailed instructions:
   * **Fulfillment Center** - Select which FC should perform the work
   * **Products/SKUs** - Specify which products are involved
   * **Quantities** - Indicate how many units or kits to process
   * **Instructions** - Provide clear, step-by-step guidance for our team

4. Upload attachments if needed:
   * Assembly diagrams for kitting
   * Photos showing proper component arrangement
   * Special handling instructions
   * Labeling requirements

5. Add any special instructions in the notes field

6. Click the **Submit Request** button

<img src="https://mintlify.s3.us-west-1.amazonaws.com/jetpack/images/order-management/create-work-order-form.png" alt="Work order creation form with fields" className="screenshot" />

### What Happens After Submission

Once submitted:

* An **order form is automatically created** with a unique Work Order ID
* For kitting, de-kitting, and breakdown case work orders, a **Warehouse Receiving Order (WRO) is generated** automatically
* The **WRO ID appears on the order details page** under Special SKU Instructions
* Our Operations team reviews your request and adds it to the fulfillment queue
* You can track the work order status from the Work Orders page

**Important**: Do not copy an old work order and resubmit it. Each request must be filled out and submitted as a new form to ensure proper processing and WRO creation.

***

## Work Order Form Requirements by Type

Each work order type has specific form fields and requirements.

### Kitting Work Order Form

| Field                     | What to Include                                                        |
| ------------------------- | ---------------------------------------------------------------------- |
| **Component SKUs**        | List all SKUs being combined into the kit                              |
| **Component Quantities**  | How many of each component per kit                                     |
| **Kit SKU**               | The new SKU identifier for the completed kit                           |
| **Number of Kits**        | How many kits to create                                                |
| **Assembly Instructions** | Step-by-step kitting process, packaging requirements, labeling details |
| **Quality Checks**        | Any inspections or verifications needed during assembly                |

### De-Kitting Work Order Form

| Field                     | What to Include                                                    |
| ------------------------- | ------------------------------------------------------------------ |
| **Kit SKU**               | The SKU of the kit being broken down                               |
| **Quantity**              | How many kits to de-kit                                            |
| **Component SKUs**        | List of SKUs that will result from de-kitting                      |
| **Component Disposition** | Where each component should go (back to inventory, disposal, etc.) |
| **Instructions**          | Any special handling or sorting requirements                       |

### Breakdown Case Work Order Form

| Field                   | What to Include                                               |
| ----------------------- | ------------------------------------------------------------- |
| **Case SKU**            | The SKU of the case pack being broken down                    |
| **Quantity**            | How many cases to break down                                  |
| **Individual Unit SKU** | The SKU for individual units                                  |
| **Units Per Case**      | How many individual units are in each case                    |
| **Instructions**        | Labeling requirements, packaging details for individual units |

### Disposal/Donation Work Order Form

| Field               | What to Include                                                          |
| ------------------- | ------------------------------------------------------------------------ |
| **SKUs**            | List of all SKUs to be disposed of or donated                            |
| **Quantities**      | How many units of each SKU                                               |
| **Disposition**     | Specify disposal or donation                                             |
| **Charity Details** | If donating, provide charity name and contact (if applicable)            |
| **Reason**          | Brief explanation (expired, damaged, obsolete, seasonal clearance, etc.) |

***

## Tracking Work Order Status

After submitting a work order, you can monitor its progress from the Work Orders page.

### Work Order Statuses

| Status          | What It Means                                            |
| --------------- | -------------------------------------------------------- |
| **Pending**     | Work order submitted and awaiting Operations team review |
| **In Progress** | Our team is actively working on your request             |
| **Completed**   | Work order finished; inventory has been updated          |
| **Cancelled**   | Work order was cancelled before completion               |

### Viewing Work Order Details

To view the details and status of a work order:

1. Navigate to the **Work Orders** page
2. Locate your work order in the list (use filters or search if needed)
3. Click the **Work Order ID** to open the details page

The details page shows:

* Current status and timeline
* All submitted instructions and attachments
* Associated WRO ID (for kitting, de-kitting, and case breakdowns)
* Inventory impact (SKUs added/removed)
* Any notes from the Operations team

***

## Best Practices for Work Orders

Follow these guidelines to ensure your work orders are processed smoothly and accurately:

### Provide Detailed Instructions

**Do**:

* Write clear, step-by-step instructions
* Include specific packaging or labeling requirements
* Attach photos or diagrams when helpful
* Specify quality checks or inspections needed

**Don't**:

* Assume the warehouse team knows your standard process
* Use vague language like "pack normally"
* Skip important details because you've submitted similar requests before

### Plan Ahead for Timing

Work orders are added to the fulfillment queue and processed based on capacity and priority:

* **Simple requests** (e.g., breaking down a few cases) may be completed within 1-2 business days
* **Complex kitting** (e.g., multi-component assemblies) may take 3-5 business days or longer
* **Large quantities** will take longer to process

Contact Jetpack Care if you have urgent deadlines or need to prioritize a work order.

### Verify Inventory Availability

Before submitting:

* Ensure the fulfillment center has sufficient inventory of all component SKUs for kitting
* Verify that kit or case SKUs exist in inventory for de-kitting or breakdown requests
* Check that the resulting SKUs are properly configured in your product catalog

### Don't Copy Old Work Orders

Each work order must be submitted as a new request through the proper form. Copying and resubmitting old work orders can result in:

* WRO not being generated correctly
* Inventory tracking errors
* Processing delays

***

## Work Order FAQs

<Accordion title="How long does it take to complete a work order?">
  Completion time depends on the complexity and quantity:

  * **Breakdown case work orders** - 1-2 business days for small quantities
  * **Simple kitting** (2-3 components, small quantity) - 2-3 business days
  * **Complex kitting** (many components, custom packaging) - 3-5+ business days
  * **De-kitting** - 1-3 business days depending on quantity
  * **Disposal/Donation** - 2-5 business days depending on quantity and disposition method

  For urgent requests, contact Jetpack Care to discuss expedited processing options.
</Accordion>

<Accordion title="Is there a fee for work orders?">
  Yes, work orders are billed as additional services beyond standard fulfillment. Fees vary based on:

  * Type of work order
  * Complexity of the task
  * Number of components or units
  * Special packaging or handling requirements

  Learn more about [work order pricing](/fulfillment/billing-invoicing/additional-pricing/additional-services).
</Accordion>

<Accordion title="Can I cancel or modify a work order after submitting it?">
  **Before processing begins**: You can cancel or request modifications by contacting Jetpack Care immediately after submission.

  **After processing has started**: Modifications may not be possible, and cancellation may result in partial completion fees.

  To request changes, contact Jetpack Care via chat, phone, or email as soon as possible.
</Accordion>

<Accordion title="What happens to the WRO ID created for my work order?">
  For kitting, de-kitting, and breakdown case work orders, an automatic WRO is created to track the resulting inventory.

  The WRO ID:

  * Appears on the work order details page under Special SKU Instructions
  * Tracks the new inventory being added to your account (kitted products, de-kitted components, or individual units)
  * Can be viewed on the [WRO page](/fulfillment/sending-inventory/managing-wro) like any other receiving order
  * Shows "Received" status when the work order is completed and inventory is updated

  Do not manually create a WRO for work order results—the system handles this automatically.
</Accordion>

<Accordion title="Can I request kitting for products that don't have a kit SKU yet?">
  Yes, but you must **create the kit SKU in your product catalog first** before submitting the kitting work order.

  To add a new kit SKU:

  1. Navigate to the [Product Catalog](/fulfillment/managing-products)
  2. Add the new kit as a product
  3. Configure product details (dimensions, weight, packaging, etc.)
  4. Then create your kitting work order referencing the new kit SKU

  Learn more about [creating product bundles](/fulfillment/managing-products/more-tools/creating-product-bundles).
</Accordion>

<Accordion title="What if I need to dispose of hazardous or regulated products?">
  For hazardous materials, dangerous goods, or regulated products (batteries, aerosols, etc.), contact Jetpack Care before submitting a disposal work order.

  Special disposal procedures may apply, and additional fees may be charged for compliant disposal of:

  * Hazmat products
  * Lithium batteries
  * Aerosols
  * Expired pharmaceuticals or cosmetics
  * Products requiring special handling

  Learn more about [dangerous goods and hazmat policies](/fulfillment/terms-and-slas/dangerous-goods-hazmat).
</Accordion>

***

## Let's Dive Deeper

<CardGroup cols={3}>
  <Card title="The Orders Page" icon="list" href="/fulfillment/order-management">
    Navigate and filter all your orders with customizable views
  </Card>

  <Card title="How Kitting Works" icon="box-open" href="/fulfillment/kitting-and-work-orders">
    Complete guide to kitting operations and strategies
  </Card>

  <Card title="Creating Kitting Orders" icon="plus-square" href="/fulfillment/kitting-and-work-orders/creating-kitting-orders">
    Step-by-step kitting work order creation
  </Card>

  <Card title="Case Breakdowns" icon="box-open" href="/fulfillment/kitting-and-work-orders/case-breakdowns">
    Breaking down case packs into individual units
  </Card>

  <Card title="Managing Products" icon="boxes-stacked" href="/fulfillment/managing-products">
    Configure products and SKUs in your catalog
  </Card>

  <Card title="Shipment Details Page" icon="file-invoice" href="/fulfillment/order-management/shipment-details-page">
    View complete order information and history
  </Card>
</CardGroup>

<div className="jetpack-callout">
  <img src="https://mintcdn.com/jetpack/2iejPNBTYKEx6ntF/images/jetpack-logomark-256.png?fit=max&auto=format&n=2iejPNBTYKEx6ntF&q=85&s=340604ced4add3864f2641341826e1c9" alt="Jetpack" className="jetpack-callout-icon" width="256" height="256" data-path="images/jetpack-logomark-256.png" />

  <div className="jetpack-callout-content">
    <h4 className="jetpack-callout-title">Questions? Contact Jetpack Care.</h4>
    <p className="jetpack-callout-text">If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!</p>
  </div>
</div>