> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting Product Preferences

> Quick guide to configuring essential product settings like packaging, returns, reorder points, and customs information.

<div className="page-intro">
  Setting up your product preferences correctly ensures smooth fulfillment operations, accurate order processing, and seamless inventory management. This guide provides an overview of the key product-level settings you'll configure in the Jetpack dashboard.
</div>

## Where to Configure Product Preferences

Most product preferences are configured on the [Product Details page](/fulfillment/managing-products/product-details-page), which you can access through a simple process:

<Steps>
  <Step title="Navigate to Products">
    Click **Products** in the left-hand menu to open the [Product Catalog](/fulfillment/managing-products/index).
  </Step>

  <Step title="Find your product">
    Locate the product you want to configure in the Product Catalog list.
  </Step>

  <Step title="Open Product Details">
    Click on the product name to access the Product Details page where you'll configure all product-level preferences.

    <img src="https://mintcdn.com/jetpack/O_KVSI7218dE1Fgp/images/managing-products/product-details-tabs.png?fit=max&auto=format&n=O_KVSI7218dE1Fgp&q=85&s=bf6aba849bfadfc6704cc1eceb6d92be" alt="Product Details page showing the four main tabs: Product Details, Inventory, Sales Channels, and Variants" className="screenshot" width="1414" height="702" data-path="images/managing-products/product-details-tabs.png" />
  </Step>
</Steps>

Some preferences are also accessible through global [Shipping Preferences](/fulfillment/account-setup/shipping-preferences/index) settings, which apply defaults across all products.

***

## Essential Product Preferences

### 1. Packaging Requirements

**What it is:** Defines how your product should be packed for shipment.

**Why it matters:** Without packaging preferences, orders will move to On-Hold status until configured.

**Options:**

* Box
* Bubble Mailer
* Poly Mailer
* Custom Packaging
* Ship in Own Container

**Where to set it:** [Product Details page](/fulfillment/managing-products/product-details-page) → Product Details tab → Packaging Requirements tile

Learn more:

* [Standard Packaging](/fulfillment/d2c/standard-packaging)
* [Custom Packaging](/fulfillment/d2c/custom-packaging)
* [Packaging Preferences (global settings)](/fulfillment/account-setup/shipping-preferences/packaging-preferences)

<img src="https://mintcdn.com/jetpack/O_KVSI7218dE1Fgp/images/managing-products/packaging-requirements-tile.png?fit=max&auto=format&n=O_KVSI7218dE1Fgp&q=85&s=6a1b4ffb0fc56ff29098942fa6dfe1ea" alt="Packaging Requirements tile showing product category-based packaging options including Box, Bubble Mailer, Poly Mailer, Custom Packaging, and Ship in Own Container" className="screenshot" width="1600" height="488" data-path="images/managing-products/packaging-requirements-tile.png" />

***

### 2. Return Preferences

**What it is:** Rules for how returned inventory should be processed at Jetpack fulfillment centers.

**Why it matters:** Determines whether returned products are restocked, quarantined, or disposed based on condition and shelf life.

**Configuration options:**

* Restock returned items automatically
* Require inspection before restocking
* Set minimum shelf life for lot products
* Reject returns below shelf life threshold

**Where to set it:** [Product Details page](/fulfillment/managing-products/product-details-page) → Product Details tab → Return Preferences tile

Learn more:

* [Setting Returns Preferences](/fulfillment/returns/setting-returns-preferences)
* [Our Approach to Returns](/fulfillment/returns/index)
* [Restocking Your Products](/fulfillment/returns/restocking-products)

<img src="https://mintcdn.com/jetpack/O_KVSI7218dE1Fgp/images/managing-products/return-preferences-tile.png?fit=max&auto=format&n=O_KVSI7218dE1Fgp&q=85&s=5d5f7c245153c67be5059a0de597bc1c" alt="Return Preferences tile showing Primary and Backup Action dropdowns for Returns and Return to Sender scenarios, plus Instructions field for restocking guidelines" className="screenshot" width="1600" height="580" data-path="images/managing-products/return-preferences-tile.png" />

***

### 3. Reorder Points

**What it is:** Stock level thresholds that trigger email alerts when inventory runs low.

**Why it matters:** Helps prevent stockouts by notifying you when it's time to send more inventory to fulfillment centers.

**How it works:**

* Set a reorder point quantity for each fulfillment center
* Receive email alerts when stock drops below the threshold
* Plan [replenishment schedules](/fulfillment/sending-inventory/managing-replenishment-schedules) proactively

**Where to set it:** [Product Details page](/fulfillment/managing-products/product-details-page) → Inventory tab → Inventory by Location section

Learn more:

* [Setting Reorder Points](/fulfillment/account-setup/shipping-preferences/setting-reorder-points)
* [Managing Replenishment Schedules](/fulfillment/sending-inventory/managing-replenishment-schedules)
* [Inventory Distribution](/fulfillment/managing-inventory/inventory-distribution)

<Tip title="Pro Tip">
  Set your reorder points based on your lead time for replenishment. If it takes 2 weeks to ship inventory to Jetpack and you sell 100 units per week, set your reorder point to at least 200 units.
</Tip>

<img src="https://mintcdn.com/jetpack/O_KVSI7218dE1Fgp/images/managing-products/inventory-by-location-reorder.png?fit=max&auto=format&n=O_KVSI7218dE1Fgp&q=85&s=b15bf2e3d2cf9eeed25cfb237c793d31" alt="Inventory by Location section showing stock levels across fulfillment centers with Re-Order Point fields for setting low-stock alert thresholds" className="screenshot" width="1364" height="974" data-path="images/managing-products/inventory-by-location-reorder.png" />

***

### 4. Customs Information

**What it is:** Product details required for international shipments to clear customs.

**Why it matters:** Required for all international orders. Missing customs information will delay shipments.

**Required fields:**

* **Tariff Code** - Numeric classification code (6+ digits)
* **Value** - Retail price for duties/taxes calculation
* **Description** - Detailed product description (max 150 characters)

**Where to set it:** [Product Details page](/fulfillment/managing-products/product-details-page) → Product Details tab → Customs Information tile

Learn more:

* [Customs + Commercial Invoices](/fulfillment/account-setup/shipping-preferences/customs-commercial-invoices)
* [Sending Inventory Across Borders](/fulfillment/sending-inventory/best-practices/sending-inventory-across-borders)

<Warning title="International Shipping Requirement">
  If you ship internationally, completing customs information for all products is mandatory. Orders without customs data will be held until you provide the information.
</Warning>

<img src="https://mintcdn.com/jetpack/R1III1QgB0jm4riK/images/managing-products/customs-information-tile.png?fit=max&auto=format&n=R1III1QgB0jm4riK&q=85&s=ed626681fe3aa36a131fdfe8446076cf" alt="Customs Information tile with fields for Tariff Code, Value, and Description needed for international shipments to clear customs" className="screenshot" width="1600" height="374" data-path="images/managing-products/customs-information-tile.png" />

***

### 5. Product Category

**What it is:** Classification that determines packaging and handling requirements.

**Why it matters:** Categories influence packaging options and help Jetpack's team handle your products correctly.

**Examples:**

* **Books** → Use book fold packaging
* **Apparel** → Can use poly mailer or box
* **Fragile Items** → Require extra protection
* **Food & Beverage** → May require special handling

**Where to set it:** [Product Details page](/fulfillment/managing-products/product-details-page) → Product Details tab → Product Overview tile

<Tip title="AI Category Suggestions">
  Jetpack's AI can suggest categories based on your product name and description. You can approve or override these suggestions.
</Tip>

<img src="https://mintcdn.com/jetpack/O_KVSI7218dE1Fgp/images/managing-products/product-overview-tile.png?fit=max&auto=format&n=O_KVSI7218dE1Fgp&q=85&s=b6732d3564c80aa2b127abd3a77add4d" alt="Product Overview tile showing Product Name, Product ID, SKU, Product Category selection with AI suggestions, and Status toggle between Active and Inactive" className="screenshot" width="951" height="380" data-path="images/managing-products/product-overview-tile.png" />

***

### 6. Lot Product Settings

**What it is:** Configuration for products with lot numbers, expiration dates, or batch tracking.

**Why it matters:** Ensures proper FEFO (First Expired, First Out) inventory rotation and compliance for perishable goods.

**Configuration options:**

* Enable lot tracking
* Require expiration dates
* Set minimum shelf life for returns
* Track by batch numbers

**Where to set it:** [Product Details page](/fulfillment/managing-products/product-details-page) → Inventory tab → Inventory Details section

Learn more:

* [Creating + Managing Lot Products](/fulfillment/sending-inventory/best-practices/lot-products)
* [Restocking Lot Products](/fulfillment/returns/restocking-products)

<img src="https://mintcdn.com/jetpack/O_KVSI7218dE1Fgp/images/managing-products/inventory-details-lot-settings.png?fit=max&auto=format&n=O_KVSI7218dE1Fgp&q=85&s=1b3c53722269e87df5ac9da4e2ae9530" alt="Lot Product settings in Inventory Details showing checkboxes for 'Is this a lot product?' and 'Is there a minimum shelf life for this lot product?' with configurable days" className="screenshot" width="1105" height="583" data-path="images/managing-products/inventory-details-lot-settings.png" />

***

### 7. Barcode Requirements

**What it is:** Option to require barcode scanning during picking for added accuracy.

**Why it matters:** Reduces picking errors and ensures the correct product is shipped.

**When to use it:**

* Products with similar appearances
* High-value items requiring extra verification
* Products with strict compliance requirements

**Where to set it:** [Product Details page](/fulfillment/managing-products/product-details-page) → Inventory tab → Barcode(s) field

Learn more:

* [About Barcodes](/fulfillment/managing-products/more-tools/barcodes)
* [About Barcodes (in Sending Inventory)](/fulfillment/sending-inventory/best-practices/barcodes)

<img src="https://mintcdn.com/jetpack/O_KVSI7218dE1Fgp/images/managing-products/inventory-details-barcodes.png?fit=max&auto=format&n=O_KVSI7218dE1Fgp&q=85&s=a902673735443e3de1d58ef8b6d7322c" alt="Inventory Details section showing Barcode field, Inventory ID, Case Picks checkbox, and Lot Product settings" className="screenshot" width="1105" height="583" data-path="images/managing-products/inventory-details-barcodes.png" />

***

### 8. Special Handling Flags

**What it is:** Flags for products requiring special handling or compliance.

**Options:**

* **Dangerous Goods/HAZMAT** - Required for regulated products
* **Prop 65 Labeling** - For products sold in California
* **Serial Number Tracking** - For warranty or compliance tracking
* **Fragile Items** - Require extra packaging protection

**Where to set it:** [Product Details page](/fulfillment/managing-products/product-details-page) → Product Details tab → Fulfillment Information tile

Learn more:

* [Dangerous Goods + Hazmat](/fulfillment/goods-policies/dangerous-goods-hazmat)
* [Product Serial Numbers](/fulfillment/managing-products/more-tools/product-serial-numbers)
* [Packaging + Shipping Fragile Items](/fulfillment/tools-techniques/fragile-items)

<Warning title="DG/HAZMAT Products">
  Once a product is flagged as dangerous goods, it cannot be unmarked without Jetpack support approval. Contact your Jetpack Care team before flagging products as DG/HAZMAT.
</Warning>

<img src="https://mintcdn.com/jetpack/R1III1QgB0jm4riK/images/managing-products/fulfillment-information-checkboxes.png?fit=max&auto=format&n=R1III1QgB0jm4riK&q=85&s=1035d0fd530fb05f3e8709ea3ca9d5eb" alt="Fulfillment Information tile showing checkboxes for Dangerous Goods/HAZMAT, Prop 65 labeling, and Serial Number scans under Fulfillable Products, plus Digital Item checkbox under Non-Fulfillable Products" className="screenshot" width="1600" height="487" data-path="images/managing-products/fulfillment-information-checkboxes.png" />

***

## Setting Preferences in Bulk

If you need to update preferences for many products at once, use the bulk update feature to save time and ensure consistency across your catalog.

<Steps>
  <Step title="Navigate to Product Catalog">
    Go to the [Product Catalog](/fulfillment/managing-products/index) from the Products menu.
  </Step>

  <Step title="Access the More menu">
    Click the **More** button (three horizontal dots) in the upper right corner of the Product Catalog page.

    <img src="https://mintcdn.com/jetpack/O_KVSI7218dE1Fgp/images/managing-products/more-menu-bulk-update.png?fit=max&auto=format&n=O_KVSI7218dE1Fgp&q=85&s=a7c5e5b14d3ffb29379e9bb75369b5b2" alt="Product Catalog More menu showing bulk update options" className="screenshot" width="1414" height="310" data-path="images/managing-products/more-menu-bulk-update.png" />
  </Step>

  <Step title="Download Excel template">
    Select **Download Product Template** to get the Excel spreadsheet with all your current product data.
  </Step>

  <Step title="Update product details">
    Open the spreadsheet and update the preference columns for your products (packaging requirements, customs information, return preferences, etc.).
  </Step>

  <Step title="Upload and apply changes">
    Return to the Product Catalog, click **More** again, select **Import Products**, and upload your modified Excel file to apply all changes at once.
  </Step>
</Steps>

Learn more about [bulk updating product details](/fulfillment/managing-products/more-tools/bulk-updating-product-details), including detailed field definitions and formatting requirements.

***

## Global vs. Product-Level Preferences

Some preferences can be set globally (applying to all products) or overridden at the product level:

| Preference         | Global Setting                                                                                         | Product-Level Override                                                            |
| ------------------ | ------------------------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------- |
| Default Carrier    | [Choosing Default Carriers](/fulfillment/account-setup/shipping-preferences/choosing-default-carriers) | Via [Automation Rules](/fulfillment/rules-customization-kitting/automation-rules) |
| Return Handling    | [Setting Returns Preferences](/fulfillment/returns/setting-returns-preferences)                        | Product Details → Return Preferences tile                                         |
| Packaging Defaults | [Packaging Preferences](/fulfillment/account-setup/shipping-preferences/packaging-preferences)         | Product Details → Packaging Requirements tile                                     |
| Gift Notes         | [Gift Notes](/fulfillment/account-setup/shipping-preferences/gift-notes)                               | Order-level customization                                                         |

**Best practice:** Set global defaults for consistency, then override at the product level when specific products need different handling.

***

## Preference Checklist for New Products

**When adding a new product, make sure you've configured:**

* **Product Category** - Determines packaging and handling
* **Packaging Requirements** - Prevents On-Hold orders
* **Customs Information** - Required for international shipping
* **Reorder Points** - Avoid stockouts
* **Return Preferences** - How to handle returned inventory
* **Special Handling Flags** - DG/HAZMAT, Prop 65, Serial Numbers, etc.
* **Lot Tracking** (if applicable) - For perishable or batch-tracked products
* **Barcodes** (optional) - For added picking accuracy

<Tip title="Jetpack Care Can Help">
  If you're onboarding many products and need help setting preferences, your Jetpack Care team can guide you through the process or help configure settings via Slack or phone.
</Tip>

***

## Common Mistakes to Avoid

### 1. Not Setting Packaging Requirements

**Result:** Orders go On-Hold until packaging is configured

**Solution:** Set packaging requirements for all products before sending inventory

### 2. Missing Customs Information for International Products

**Result:** International orders are delayed or held

**Solution:** Complete customs information for any product that might ship internationally

### 3. Forgetting to Update After Integration Changes

**Result:** SKU mismatches cause fulfillment errors

**Solution:** Remember that SKU changes in Jetpack don't sync back to your store—update both places

### 4. Not Setting Reorder Points

**Result:** Surprise stockouts without warning

**Solution:** Set reorder points based on lead time and sales velocity

### 5. Incorrectly Flagging DG/HAZMAT Products

**Result:** Products quarantined or delayed; can't be unflagged without support

**Solution:** Verify DG/HAZMAT status with Jetpack Care before flagging

***

## Let's Dive Deeper

<CardGroup cols={3}>
  <Card title="Product Details Page" icon="file-lines" href="/fulfillment/managing-products/product-details-page">
    Full guide to all product configuration options
  </Card>

  <Card title="Product Catalog Page" icon="grid-2" href="/fulfillment/managing-products/index">
    Navigate and organize your products
  </Card>

  <Card title="Adding Product Variants" icon="layer-group" href="/fulfillment/managing-products/adding-product-variants">
    Group related products efficiently
  </Card>

  <Card title="Creating Product Bundles" icon="box-open" href="/fulfillment/managing-products/more-tools/creating-product-bundles">
    Sell multiple SKUs as one unit
  </Card>

  <Card title="Sending Inventory" icon="warehouse" href="/fulfillment/sending-inventory/index">
    Ship products to Jetpack fulfillment centers
  </Card>

  <Card title="Packaging Preferences" icon="box" href="/fulfillment/account-setup/shipping-preferences/packaging-preferences">
    Configure default packaging settings
  </Card>
</CardGroup>

<div className="jetpack-callout">
  <img src="https://mintcdn.com/jetpack/2iejPNBTYKEx6ntF/images/jetpack-logomark-256.png?fit=max&auto=format&n=2iejPNBTYKEx6ntF&q=85&s=340604ced4add3864f2641341826e1c9" alt="Jetpack" className="jetpack-callout-icon" width="256" height="256" data-path="images/jetpack-logomark-256.png" />

  <div className="jetpack-callout-content">
    <h4 className="jetpack-callout-title">Questions? Contact Jetpack Care.</h4>
    <p className="jetpack-callout-text">If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!</p>
  </div>
</div>