> ## Documentation Index > Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt > Use this file to discover all available pages before exploring further. # Product Details Page > Master your product configuration with detailed settings for fulfillment, packaging, customs, inventory tracking, and sales channels.

The Product Details page is where you configure all the specific settings for each product in your catalog. From packaging preferences to customs information, this page ensures your products are stored, picked, packed, and shipped exactly the way you need them to be.

## Accessing the Product Details Page In the left-hand menu, click **Products**. Use [search or filters](/fulfillment/managing-products/index) to locate the product you want to view or edit. Click on the product name to open its details page. Product Details page showing the four main tabs

Product Details page showing the four main tabs

*** ## Overview of the Four Main Tabs The Product Details page is organized into four tabs, each focusing on a specific aspect of product management: 1. **Product Details** - Core settings, fulfillment rules, packaging, customs, returns, and bundles 2. **Inventory** - Stock levels, dimensions, weight, lot tracking, and reorder points 3. **Sales Channels** - Connected platforms and Seller SKUs 4. **Variants** - Variant management (appears only for parent/primary products) *** ## Product Details Tab The Product Details tab contains six tiles that control how your product behaves throughout the fulfillment process. ### Product Overview Tile This tile displays and allows you to edit basic product information: **Editable Fields:** * **Product Name** - The display name (required) * **SKU** - Unique identifier for this product/variant (must be unique across all products) * **Product Image** - Click "Edit Images" to update product photos **Read-Only Fields:** * **Product ID** - Auto-generated Jetpack identifier **Configuration Options:** * **Product Category** - Select from Product or Packaging categories * Use the search bar or expand icon (>) to find the right category * Categories affect [packaging requirements](/fulfillment/account-setup/shipping-preferences/packaging-preferences) * You can approve or reject Jetpack's AI category suggestions * **Status** - Toggle between Active and Inactive * Only **Active** products can be received via [WROs](/fulfillment/sending-inventory/creating-wro) * Orders containing Inactive products will move to Exception status Product Overview tile showing product name, ID, SKU, category selection, and status toggle

Product Overview tile showing product name, ID, SKU, category selection, and status toggle

If you update a product's SKU in Jetpack, it will **not** automatically sync back to your sales channels (Shopify, Amazon, etc.). You must manually update your store to prevent fulfillment issues. ### Fulfillment Information Tile Use this tile to specify special handling requirements for your product. Fulfillment Information tile showing checkboxes for dangerous goods, Prop 65 labels, serial number scans, and digital items

Fulfillment Information tile showing checkboxes for dangerous goods, Prop 65 labels, serial number scans, and digital items

**For Fulfillable Products:** * **This is classified as dangerous goods (DG)/HAZMAT** * Required for legal compliance * Once flagged, cannot be unmarked without Jetpack support * Products flagged as possible DG/HAZMAT will be delayed or quarantined until you provide required documentation * Learn more about [dangerous goods policies](/fulfillment/goods-policies/dangerous-goods-hazmat) * **This item requires a Prop 65 label** * Applies to products sold in California * Jetpack can apply these labels for you * **This item requires serial number scans** * Enables serial tracking during picking and packing * Learn more about [product serial numbers](/fulfillment/managing-products/more-tools/product-serial-numbers) **For Non-Fulfillable Products:** * **This is a digital item** * Automatically removes the product from physical orders * Learn more about [digital products](/fulfillment/managing-products/more-tools/digital-products) Contact your Jetpack Care team via Slack to determine whether we can ship your DG/HAZMAT products and what documentation you'll need to provide. ### Packaging Requirements Tile This tile controls how your product should be packaged for shipment. Packaging Requirements tile showing dropdown with packaging options like Box, Bubble Mailer, Poly Mailer, Custom Packaging, and Ship in Own Container

Packaging Requirements tile showing dropdown with packaging options like Box, Bubble Mailer, Poly Mailer, Custom Packaging, and Ship in Own Container

Packaging options are influenced by your Product Category and include: * **Box** * **Bubble Mailer** * **Poly Mailer** * **Custom Packaging** * **Ship in Own Container** Each SKU may have only **one** packaging attribute selected. **Category-Specific Examples:** * **Books** → Should use book fold packaging * **Posters** → Should be shipped in poster tubes * **Apparel** → Can use box, bubble mailer, or poly mailer depending on size and protection needs If no packaging is assigned, orders will move to On-Hold status until you configure this setting. Learn more about [standard packaging](/fulfillment/d2c/standard-packaging) and [custom packaging](/fulfillment/d2c/custom-packaging). ### Customs Information Tile This tile is **required for international shipments** and helps customs agents process your products correctly. Customs Information tile showing Tariff Code, Value, and Description fields with HS Code Lookup link

Customs Information tile showing Tariff Code, Value, and Description fields with HS Code Lookup link

**Required Fields:** * **Tariff Code** - Numeric classification code (6+ digits) for customs * **Value** - Retail value of the product (used for duties/taxes calculation, not manufacturing cost) * **Description** - Detailed product description (maximum 150 characters) Tariff codes vary by country. Check with your local customs authority or work with your Jetpack Care team to find the correct code for your products. Learn more about [customs and commercial invoices](/fulfillment/account-setup/shipping-preferences/customs-commercial-invoices). ### Return Preferences Tile Configure how returned inventory should be processed at Jetpack fulfillment centers. Return actions depend on the preferences you set here. You can specify different handling rules based on product condition, shelf life, or other factors. Return Preferences tile showing Primary Action, Backup Action, and Instructions fields for both Returns and Return to Sender scenarios

Return Preferences tile showing Primary Action, Backup Action, and Instructions fields for both Returns and Return to Sender scenarios

Learn more about [setting returns preferences](/fulfillment/returns/setting-returns-preferences). ### Bundles Tile Bundles allow you to group multiple SKUs under one parent SKU for selling purposes. The individual products are stored separately but shipped together as a single order item. Bundles tile showing an Accessories Bundle with Blue Beanie and G Beanie components

Bundles tile showing an Accessories Bundle with Blue Beanie and G Beanie components

**How it works:** * If the product is already part of a bundle, this tile displays bundle details * If not part of a bundle, you can create one from this tile Learn more about [creating product bundles](/fulfillment/managing-products/more-tools/creating-product-bundles). *** ## Inventory Tab The Inventory tab provides tracking and configuration for your product's stock levels and physical characteristics. Inventory Details section showing Barcodes, Inventory ID, Case Picks checkbox, and Lot Product settings with minimum shelf life option

Inventory Details section showing Barcodes, Inventory ID, Case Picks checkbox, and Lot Product settings with minimum shelf life option

### Inventory Details **Barcode(s)** * Indicates whether a barcode scan is required during picking (optional) * Learn more about [adding barcodes](/fulfillment/managing-products/more-tools/barcodes) **Dimensions & Weight** * Auto-generated by Jetpack's Cubiscan system during receiving * These fields are read-only and cannot be manually edited **Case Picks** * Define if the product should be picked in full cases rather than individual units * Each unique case pack configuration requires its own SKU **Lot Product** * Specify if the product has lot numbers or expiration dates * Jetpack automatically ships products with the nearest expiration date first (FEFO - First Expired, First Out) * Learn more about [creating and managing lot products](/fulfillment/sending-inventory/best-practices/lot-products) **Lot Minimum Shelf Life** * Define the minimum shelf life required for returned products to be restocked * Products below this threshold can be automatically rejected ### Inventory by Location This section tracks your inventory levels across all Jetpack fulfillment centers and allows you to set re-order points. **Features:** * View inventory quantities by fulfillment center * Set **Re-Order Point** thresholds to trigger low stock email alerts * Track inventory in transit via [WROs](/fulfillment/sending-inventory/creating-wro) Learn more about [setting reorder points](/fulfillment/account-setup/shipping-preferences/setting-reorder-points) and [inventory distribution](/fulfillment/managing-inventory/inventory-distribution). Inventory by Location section showing Location, On Hand, Fulfillable, Committed, and Re-Order Point columns across multiple fulfillment centers

Inventory by Location section showing Location, On Hand, Fulfillable, Committed, and Re-Order Point columns across multiple fulfillment centers

*** ## Sales Channels Tab The Sales Channels tab displays all the platforms where your product is sold and connects each one to the appropriate Seller SKU. Sales Channels tab showing multiple Shopify stores with their respective Seller SKUs

Sales Channels tab showing multiple Shopify stores with their respective Seller SKUs

**What You'll See:** * Integration names (Shopify, Amazon, WooCommerce, etc.) * Connected Seller SKUs for each platform * Store names for multi-store setups **Adding New Sales Channels:** * Click **Add Platform** to link additional sales channels * Select the integration and map the Seller SKU This ensures that when an order comes in from any of your connected stores, Jetpack knows exactly which physical product to fulfill. Learn more about integrating stores like [Shopify](/fulfillment/account-setup/integrating-store/shopify), [Amazon](/fulfillment/account-setup/integrating-store/amazon), or [BigCommerce](/fulfillment/account-setup/integrating-store/bigcommerce). If you sell the same product across multiple Shopify stores or Amazon accounts, each one will appear separately in the Sales Channels tab with its own Seller SKU. *** ## Variants Tab The Variants tab appears only for **parent/primary products** and allows you to manage all variants grouped under that parent. Variants tab showing a list of product variants with Name, Variant ID, SKU, Price, Status toggle, Quantity On Hand, and Action columns

Variants tab showing a list of product variants with Name, Variant ID, SKU, Price, Status toggle, Quantity On Hand, and Action columns

### Understanding Parent Products vs. Variants **Parent/Primary Product:** * A non-physical container used for organization * Has a Name and Category but no SKU * Not stored or shipped * Cannot be created retroactively from a base product * Must contain at least 2 variants **Variants:** * The actual physical SKUs that are stored and shipped * Each variant receives its own dimensions and weight via Cubiscan during receiving * Can be added, removed, or moved between parent products * Each has its own [Product Details page](/fulfillment/managing-products/product-details-page) **For example:** * **Parent Product**: "Cat Mug" (not physical) * **Variants**: Blue Cat Mug (SKU: CAT-BLUE), Green Cat Mug (SKU: CAT-GREEN), Orange Cat Mug (SKU: CAT-ORANGE) The Variants tab won't appear if you're viewing a single variant product or a base product. Instead, variant information will display in the sidebar. Learn more about [adding and managing variants](/fulfillment/managing-products/adding-product-variants). *** ## Tips for Using the Product Details Page Effectively ### 1. Complete All Required Fields Make sure you've configured: * Product category * Packaging requirements * Customs information (for international orders) * Dangerous goods classification (if applicable) Missing information can cause orders to go On-Hold or delay receiving. ### 2. Keep Sales Channels in Sync Remember that SKU changes in Jetpack don't automatically sync back to your stores. Always update both places to prevent fulfillment errors. ### 3. Use Reorder Points Strategically Set reorder points on the Inventory tab to get email alerts when stock runs low. This helps prevent stockouts, especially for high-velocity products. ### 4. Leverage Jetpack Care If you're unsure about any product settings, your Jetpack Care team can help you configure everything correctly via Slack, phone, or email. *** ## Let's Dive Deeper Navigate and organize your full product catalog Group related products under parent SKUs Quick overview of all product configuration options Sell multiple SKUs as one unit Track stock levels across all fulfillment centers Add barcodes for improved picking accuracy

Questions? Contact Jetpack Care.

If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!