> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inventory Transfers

> Move inventory between Jetpack fulfillment centers or to external facilities like Amazon using Warehouse Receiving Orders (WROs) and B2B orders.

<div className="page-intro">
  Inventory transfers enable you to move inventory between two Jetpack warehouses or from Jetpack to an external facility like Amazon. These transfers help provide faster shipping options and reduce costs, and are subject to standard shipping, receiving fees, and service level agreements.
</div>

## Inventory Transfers Overview

Transferring inventory between fulfillment centers allows you to optimize your distribution network and improve delivery times. The process involves creating a Warehouse Receiving Order (WRO) at your destination facility, then submitting a B2B order to ship the inventory from your origin location.

<Warning title="Cash on Delivery Prohibited">
  Under no circumstances should cash on delivery (COD) be requested when scheduling a transfer.
</Warning>

### International Transfer Requirements

For inventory transfers to fulfillment centers outside of the United States, you will need to provide:

| Requirement             | Details                                                                                                                 |
| ----------------------- | ----------------------------------------------------------------------------------------------------------------------- |
| **Prepaid Label**       | Must include DDP (Delivered Duty Paid) service                                                                          |
| **Freight Arrangement** | Pre-arranged freight with a customs broker                                                                              |
| **Commercial Invoice**  | Must indicate that you are the Importer of Record<br /><br />A template for this invoice is available from Jetpack Care |

<Warning title="Importer of Record Fee">
  If Jetpack is listed as the Importer on Record/Sold, a 15% accessorial fee will be billed back to you.
</Warning>

The sections below provide clear, step-by-step instructions for transferring inventory within Jetpack, ensuring that you configure both your WRO and B2B orders correctly to meet shipping and receiving standards.

***

## Step 1: Create a Warehouse Receiving Order (WRO)

Creating a WRO is the first step because you'll need to upload the box labels to your B2B order later.

### Creating Your Transfer WRO

<Steps>
  <Step title="Navigate to Receiving > Receiving Orders">
    From the Jetpack dashboard, click **Receiving** on the left-hand side, then select **Receiving Orders**.
  </Step>

  <Step title="Start the WRO creation process">
    Click the blue **Send Inventory** button to begin creating your Warehouse Receiving Order.
  </Step>

  <Step title="Select destination fulfillment center">
    Choose the Jetpack warehouse or hub you are sending inventory to. Optionally, insert a Purchase Order number (PO#).
  </Step>

  <Step title="Click Save & Continue" />

  <Step title="Add products to transfer">
    Begin typing the name of each product and select it from the search results. Enter the quantity to send for each product.

    Optionally, mark any product as a lot/dangerous good and check the confirmation box if applicable.
  </Step>

  <Step title="Click Save & Continue" />

  <Step title="Choose your shipping method">
    Select from the following options based on your transfer type:

    | Shipping Method                                       | Configuration                      | Details                                                                                                                                                                 |
    | ----------------------------------------------------- | ---------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
    | **Parcel**                                            | Configure the B2B order as Parcel  | <ul><li>When prompted, select "One SKU per Box"</li><li>Choose your label option (discounted printable labels from Jetpack, purchase labels, or use your own)</li></ul> |
    | **Palletized Container or Less than Truckload (LTL)** | Configure the B2B order as Freight | <ul><li>Select "One SKU per Pallet"</li><li>**Note:** The team will consolidate inventory when possible</li></ul>                                                       |
    | **Floor Loaded Container**                            | Also configure as Freight          | <ul><li>Provide a breakdown of total units per box/pallet</li><li>Specify the number of boxes/pallets being shipped</li></ul>                                           |
  </Step>

  <Step title="Verify shipping address and arrival date">
    Review the shipping address to ensure it matches the receiving fulfillment center. Enter the estimated date of arrival (calculate 10 business days from the current date/local time of the receiving center).

    Optionally, upload your Bill of Lading (BOL) if applicable (this appears only for freight configurations).
  </Step>

  <Step title="Submit Receiving Order">
    Review all details and click **Submit Receiving Order**. Confirm the submission when prompted.
  </Step>

  <Step title="Download the box labels">
    After submission, download the box labels for later upload to your B2B order. These labels must be attached to each parcel or pallet.

    <img src="https://mintcdn.com/jetpack/pHoLPX-YG9VNMl_V/images/managing-inventory/inventory-transfers-wro-download-labels.png?fit=max&auto=format&n=pHoLPX-YG9VNMl_V&q=85&s=daff2ca959fb5203766add92501cd8ab" alt="WRO completion screen with Download Box Labels button highlighted" className="screenshot" width="512" height="386" data-path="images/managing-inventory/inventory-transfers-wro-download-labels.png" />
  </Step>

  <Step title="Click Done to complete the process" />
</Steps>

After submission, you'll be redirected to the completed WRO page.

***

## Step 2: Submit a B2B Order

Once your WRO is complete, create a B2B order to prep the inventory for shipment.

<Steps>
  <Step title="Navigate to Orders > All Orders">
    From the Jetpack dashboard, click **Orders** on the left-hand side, then **All Orders**.
  </Step>

  <Step title="Click New Order">
    Click **New Order** at the top right to begin creating your B2B transfer order.

    <img src="https://mintcdn.com/jetpack/pHoLPX-YG9VNMl_V/images/managing-inventory/inventory-transfers-new-order-button.png?fit=max&auto=format&n=pHoLPX-YG9VNMl_V&q=85&s=89130fa90aa3776d9f0add21e181b0c0" alt="Orders page with New Order button highlighted" className="screenshot" width="512" height="30" data-path="images/managing-inventory/inventory-transfers-new-order-button.png" />
  </Step>

  <Step title="Select Business order type">
    Select **Business**, then click **Next – Recipient Info** to continue.

    <img src="https://mintcdn.com/jetpack/pHoLPX-YG9VNMl_V/images/managing-inventory/inventory-transfers-business-order-type.png?fit=max&auto=format&n=pHoLPX-YG9VNMl_V&q=85&s=c1c4907ad3002e361d1af176152cffe3" alt="Order type selection screen showing Business, Consumer, and Amazon FBA options" className="screenshot" width="512" height="443" data-path="images/managing-inventory/inventory-transfers-business-order-type.png" />
  </Step>

  <Step title="Complete recipient information">
    Complete the order details, ensuring that details reflect the same information as your WRO:

    | Transfer Location             | Contact Information to Provide                                                                          |
    | ----------------------------- | ------------------------------------------------------------------------------------------------------- |
    | **Within the United States**  | <ul><li>Email: [support@shipbob.com](mailto:support@shipbob.com)</li><li>Phone: 312-313-1104</li></ul>  |
    | **Outside the United States** | <ul><li>Insert information of the individual handling the customs brokerage for this shipment</li></ul> |
  </Step>

  <Step title="Add packing instructions and upload WRO labels">
    In the **Special Instructions for packing and assembly** field, copy and paste the text below, customizing the parts specific to your transfer:

    ```
    This is a ShipBob transfer order to [INSERT THE ADDRESS OF YOUR DESTINATION
    FULFILLMENT CENTER HERE]. Please pack one SKU per box and arrange it in
    accordance with the attached WRO labels. WRO labels have been attached for
    [INSERT YOUR WRO # HERE]; Please make sure to attach the WRO labels to each
    parcel or pallet. Since this is a prepaid shipment, I will attach the
    required documentation once the shipment is packed.
    ```

    Upload the box labels downloaded during the WRO process by clicking **Other Attachment**.

    <img src="https://mintcdn.com/jetpack/pHoLPX-YG9VNMl_V/images/managing-inventory/inventory-transfers-packing-instructions.png?fit=max&auto=format&n=pHoLPX-YG9VNMl_V&q=85&s=05d166045eacc51bc8ee07d0884b2422" alt="Packing Instructions section showing special instructions text field and Other Attachment button highlighted" className="screenshot" width="435" height="512" data-path="images/managing-inventory/inventory-transfers-packing-instructions.png" />
  </Step>

  <Step title="Select origin fulfillment center">
    Select the fulfillment center from which you are transferring inventory.

    <Warning title="Do Not Use Auto-Optimization">
      Do not select "Let ShipBob Optimize for Me" when creating a transfer order.
    </Warning>

    <img src="https://mintcdn.com/jetpack/pHoLPX-YG9VNMl_V/images/managing-inventory/inventory-transfers-select-fc.png?fit=max&auto=format&n=pHoLPX-YG9VNMl_V&q=85&s=0bea0d19c5708f21c3aee62d0b95b849" alt="Fulfillment center selection dropdown" className="screenshot" width="512" height="243" data-path="images/managing-inventory/inventory-transfers-select-fc.png" />
  </Step>

  <Step title="Add SKU-specific instructions">
    In the **Insert any special instructions for these SKUs** field, copy and paste the text below, customizing the destination fulfillment center:

    ```
    This is a ShipBob transfer order to [INSERT YOUR DESTINATION FULFILLMENT
    CENTER HERE]. Please pack one SKU per box and arrange it in accordance
    with the attached WRO labels.
    ```
  </Step>
</Steps>

***

## B2B Order Information and Requirements

After submitting your B2B transfer order, monitor its progress and ensure you meet all requirements for successful processing.

### Monitoring Your Transfer Order

Ensure that your shipment is in **Processing** status and address any **On-Hold** or **Exception** issues promptly.

| Label/Freight Type                     | Requirements                                                                                                                                                                                   |
| -------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **ShipBob Labels or Arranged Freight** | No additional attachments or appointments are needed                                                                                                                                           |
| **Prepaid Labels or Freight**          | <ul><li>Your company must upload the dimensions and weights once the service level agreement (SLA) has been met</li><li>Upload the prepaid labels or bill of lading (BOL) when ready</li></ul> |

### Scheduling and Editing Restrictions

For those arranging their own freight pickup or drop-off, please schedule appointments with Jetpack's inbound team.

<Info title="Editing Limitations">
  Once a shipment has been picked, you cannot edit the products or units within it. Any changes to the shipping method should be communicated using Slack or email.
</Info>

For more information about processing timelines, see the [B2B order SLA documentation](/fulfillment/b2b/terms-and-slas).

***

## Let's Dive Deeper

<CardGroup cols={3}>
  <Card title="Inventory Overview" icon="boxes-stacked" href="/fulfillment/managing-inventory">
    Back to the main inventory management guide
  </Card>

  <Card title="Creating a WRO" icon="warehouse" href="/fulfillment/sending-inventory/creating-wro">
    Create Warehouse Receiving Orders for inventory shipments
  </Card>

  <Card title="Managing WROs" icon="clipboard-list" href="/fulfillment/sending-inventory/managing-wro">
    Track and monitor your Warehouse Receiving Orders
  </Card>

  <Card title="B2B Fulfillment" icon="handshake" href="/fulfillment/b2b">
    Learn about B2B orders and fulfillment options
  </Card>

  <Card title="MultiHub IQ" icon="compass" href="/fulfillment/multi-hub-iq">
    Automated inventory distribution across fulfillment centers
  </Card>

  <Card title="Inventory Distribution" icon="map-location-dot" href="/fulfillment/managing-inventory/inventory-distribution">
    Analyze optimal inventory placement strategies
  </Card>
</CardGroup>

<div className="jetpack-callout">
  <img src="https://mintcdn.com/jetpack/2iejPNBTYKEx6ntF/images/jetpack-logomark-256.png?fit=max&auto=format&n=2iejPNBTYKEx6ntF&q=85&s=340604ced4add3864f2641341826e1c9" alt="Jetpack" className="jetpack-callout-icon" width="256" height="256" data-path="images/jetpack-logomark-256.png" />

  <div className="jetpack-callout-content">
    <h4 className="jetpack-callout-title">Questions? Contact Jetpack Care.</h4>
    <p className="jetpack-callout-text">If you have any questions or run into issues with inventory transfers, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!</p>
  </div>
</div>