> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Case Breakdowns
> Request case breakdown work orders to convert case-packed SKUs into individual units for separate fulfillment.
When you send inventory packed in cases but need to fulfill individual units, Jetpack's case breakdown work orders make it possible. This service instructs the Jetpack Operations team to remove products from their case packaging so individual units (eaches) can be sold and shipped separately.
## What is a Case Breakdown Work Order?
A case breakdown work order instructs Jetpack's Operations team to remove products from a case so that individual units (eaches) can be sold separately.
This service is essential when your inventory arrives in bulk case packaging, but your fulfillment strategy requires shipping individual units to customers.
**Pricing**: Case breakdown work orders are billed as an additional service. For detailed pricing by region, visit the [Pricing Overview](/fulfillment/billing-invoicing/general-pricing) page.
**Service Level Agreement**: Case breakdown requests are processed according to standard work order SLAs. Review the complete [Turnaround Times and SLAs](/fulfillment/terms-and-slas/turnaround-times-slas) for current timelines.
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## Submitting Case Breakdown Work Orders
Follow these steps to request a case breakdown work order in your Jetpack dashboard:
Click **Orders** on the left-hand navigation bar. Additional menu options will appear.
Select **Work Orders**.
Click the **Breakdown Case** tile.
Click **Next**.
From the drop-down menu under **Select Fulfillment Center**, choose the spoke fulfillment center (the warehouse where orders are fulfilled).
Under **2. What is the case pack item to breakdown?**, use the search bar to locate the product by name or Product ID.
In the **Quantity Of Cases To Breakdown** field, enter the number of cases you want to break down.
In the **Quantity In Each Case** field, enter the number of individual SKUs contained in each case.
Under **3. What is the individually-packed item?**, search for and select the product that represents a single unit.
If you're working with lot products, enter the **Lot Number** (if applicable) and **Expiration Date** in the provided textboxes.
If the individual unit SKU does not exist, you must create it on the Products page in your dashboard before submitting this work order.
In the **Insert any special instructions** field, include simple special instructions if needed (e.g., handle fragile products with care).
Instructions requiring extra work beyond the case breakdown are not allowed.
Click **Upload Attachments** to add a photo or PDF that details your request.
Accepted file types include PDF, JPEG, and JPG.
Click **Submit Request** to finalize the work order.
Jetpack will automatically create a Warehouse Receiving Order (WRO) to receive the individually-packed item's inventory once you submit the request.
Your case breakdown work order will be processed according to the SLA timelines.
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## Let's Dive Deeper
Back to the main kitting guide
Bundle multiple SKUs into single products
Configure and organize your product catalog
Learn about all work order types
Break down kits into components
Step-by-step guide to kitting orders
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Questions? Contact Jetpack Care.
If you have any questions or encounter issues with case breakdown work orders, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!
