> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Glossary

> Comprehensive glossary of technical terms, acronyms, and fulfillment terminology used throughout Jetpack documentation.

<div className="page-intro">
  Alphabetical reference of technical terms, acronyms, and fulfillment concepts used in Jetpack documentation. Click terms to learn more about each topic.
</div>

## A

**Account** - Your Jetpack account registered to access fulfillment services. See [Account Setup](/fulfillment/account-setup).

**Action Required Status** - Order status indicating an issue preventing fulfillment (replaces legacy On-Hold and Exception statuses). See [Orders With Action Required](/fulfillment/d2c/orders-action-required).

**Actual Product Value** - The actual value of goods as evidenced by the original purchase invoice from the manufacturer or supplier.

**API (Application Programming Interface)** - Technical method for integrating external systems with the Jetpack Platform. See [Other Integrations](/fulfillment/account-setup/other-integrations).

**Automation Rules** - Conditional logic that automatically applies fulfillment behaviors based on order attributes. See [Automation Rules](/fulfillment/account-setup/shipping-preferences/automation-rules).

***

## B

**B2B (Business-to-Business)** - Fulfillment services for wholesale, retail distribution, and marketplace prep orders. See [B2B Fulfillment](/fulfillment/b2b).

**B2C (Business-to-Consumer)** - Direct-to-consumer fulfillment services for individual customer orders. See [D2C Fulfillment](/fulfillment/d2c).

**Barcode** - Machine-readable code used to identify products during receiving, picking, and packing. See [About Barcodes](/fulfillment/managing-products/more-tools/barcodes).

**Bulk Actions** - Operations performed on multiple orders simultaneously. See [Bulk Actions on Orders](/fulfillment/tools-techniques/bulk-actions-on-orders).

**Bundle** - Product combining multiple SKUs into one sellable unit. See [Creating Product Bundles](/fulfillment/managing-products/more-tools/creating-product-bundles).

**Business Day** - A day other than Saturday, Sunday, public holiday, or day when banks in the fulfillment center's jurisdiction are closed for business.

***

## C

**Carrier** - Independent third-party shipping companies (UPS, FedEx, USPS, etc.) responsible for transporting shipments. See [Choosing Default Carriers](/fulfillment/account-setup/shipping-preferences/choosing-default-carriers).

**Carrier Charges** - All costs and fees associated with the carriage of goods undertaken by or on behalf of Jetpack.

**CDT (Customs, Duties, and Taxes)** - International shipment charges assessed by carriers, customs officials, or governmental agencies.

**Committed Inventory** - Inventory reserved for specific orders but not yet picked or shipped.

**Commercial Invoice** - International shipping documentation showing product value, HS codes, and country of origin. See [Customs + Commercial Invoices](/fulfillment/account-setup/shipping-preferences/customs-commercial-invoices).

**Custom Packaging** - Branded boxes, inserts, and specialized packaging materials. See [Custom Packaging Options](/fulfillment/labels-and-packaging/custom-packaging-options).

***

## D

**D2C (Direct-to-Consumer)** - Fulfillment model for shipping individual orders directly to end customers. See [Our Approach to D2C](/fulfillment/d2c).

**Dangerous Goods** - Products classified as hazardous materials requiring special handling. See [Dangerous Goods / HAZMAT Policy](/fulfillment/goods-policies/dangerous-goods-hazmat).

**DDP (Delivered Duty Paid)** - Incoterm indicating seller pays all duties and taxes; goods delivered to fulfillment centers with duties paid and released for free circulation.

**Delivery Exception** - Carrier-encountered issue preventing successful delivery (incorrect address, damaged package, etc.).

**Digital Product** - Non-physical items that don't require fulfillment. See [Digital Products](/fulfillment/managing-products/more-tools/digital-products).

**Distribution** - The process of allocating inventory across multiple fulfillment centers. See [Inventory Distribution](/fulfillment/managing-inventory/inventory-distribution).

**Dropshipping** - Retail fulfillment where orders ship directly to end customers on behalf of retail partners. See [Retail Dropshipping](/fulfillment/b2b/retail-distribution/dropshipping).

***

## E

**EORI (Economic Operators Registration and Identification)** - Number required for EU customs documentation.

**Exception Order** - Legacy term for orders with issues preventing fulfillment (now Action Required status).

**Expiration Date** - Date by which lot-tracked products must be sold or disposed. See [Lot Products](/fulfillment/sending-inventory/best-practices/lot-products).

***

## F

**FBA (Fulfillment by Amazon)** - Amazon's fulfillment service where inventory ships to Amazon warehouses for storage and order fulfillment. See [Amazon FBA with Jetpack](/fulfillment/b2b/amazon-fba).

**FBM (Fulfilled by Merchant)** - Amazon orders fulfilled by third-party fulfillment providers like Jetpack. See [Amazon FBM with Jetpack](/fulfillment/d2c/amazon-fbm).

**FC (Fulfillment Center)** - Warehouse facility where inventory is stored, picked, packed, and shipped.

**Force Majeure Event** - Uncontrollable circumstances (natural disasters, pandemics, strikes, etc.) that prevent obligation performance under the Terms of Service.

**FTL (Full Truckload)** - Freight shipping method using an entire truck for a single shipment.

**Fulfillable Inventory** - On-hand inventory available for order fulfillment (excludes inventory in quarantine, processing, or committed to exception orders).

**Fulfillment** - The complete process of receiving, counting, storing, picking, packing, and shipping goods.

**Fulfillment Cost** - Total charges for order processing, including picking, packing, materials, and carrier costs.

***

## G

**Gift Note** - Custom message included with orders for gift recipients. See [Gift Notes](/fulfillment/account-setup/shipping-preferences/gift-notes).

**Goods** - Physical products sold by merchants and stored at Jetpack fulfillment centers.

**GRI (General Rate Increase)** - Carrier-applied rate increases passed through to merchants.

***

## H

**HAZMAT (Hazardous Materials)** - Products requiring special handling and labeling due to dangerous goods classification. See [Dangerous Goods / HAZMAT Policy](/fulfillment/goods-policies/dangerous-goods-hazmat).

**Head SKUs** - High-velocity products distributed across multiple fulfillment centers in MultiHub IQ.

**Hero Hub** - Primary fulfillment center where all MultiHub IQ-managed WROs are sent for receiving and redistribution. See [What is MultiHub IQ?](/fulfillment/multi-hub-iq).

**Hero Site** - Fulfillment center (typically your Hero Hub) that stocks all SKUs to minimize split/exception orders.

**HS Code (Harmonized System Code)** - International tariff classification code for products. See [Customs + Commercial Invoices](/fulfillment/account-setup/shipping-preferences/customs-commercial-invoices).

**Hub** - Primary receiving location where shipments arrive for initial processing before distribution to fulfillment centers.

***

## I

**Ingestion Channel** - Technical method used to create orders in the dashboard (Store Integration, API, or Manual).

**Integration** - Connection between ecommerce platforms and the Jetpack Platform for automatic order and product syncing. See [Integrating Your Store](/fulfillment/account-setup/integrating-store).

**Internal Transfer Order (ITO)** - Shipment of inventory between Jetpack fulfillment centers to rebalance distribution. See [Replenishing + Rebalancing With MIQ](/fulfillment/multi-hub-iq/using-multihub-iq).

**Inventory Distribution** - Data-driven analysis of optimal inventory placement across fulfillment centers. See [Inventory Distribution](/fulfillment/managing-inventory/inventory-distribution).

**Inventory History** - Audit trail of every inventory adjustment including receiving, fulfillment, transfers, and manual adjustments. See [Inventory History Page](/fulfillment/managing-inventory/inventory-history-page).

**Inventory Status** - Real-time view of inventory levels showing On-Hand, Committed, Fulfillable, and Sellable quantities. See [Inventory Status Page](/fulfillment/managing-inventory/inventory-status-page).

**Inventory Sync** - Automatic updating of inventory counts across retailer websites to prevent overselling. See [Inventory Sync by Retailer](/fulfillment/managing-inventory/inventory-sync-by-retailer).

**Inventory Transfer** - Movement of inventory between fulfillment centers or to external facilities. See [Inventory Transfers](/fulfillment/managing-inventory/inventory-transfers-page).

**Inventory Velocity** - Rate at which SKUs are picked and shipped, measured as average daily units fulfilled. See [Inventory Velocity Report](/fulfillment/analytics-reporting/inventory-velocity-report).

***

## J

**Jetpack Care** - Dedicated support team available via Slack, phone, or email for technical assistance and account management. See [Jetpack Care](/fulfillment/jetpack-care).

**Jetpack Facility** - Any fulfillment center or warehouse operated by Jetpack or SFN Providers using Jetpack's WMS.

**Jetpack Platform** - Jetpack's proprietary platform and associated technology for managing goods, submitting orders, and fulfilling orders.

***

## K

**Kitting** - Process of combining multiple SKUs into a single packaged unit. See [Creating Kitting Work Orders](/fulfillment/kitting-and-work-orders/creating-kitting-work-orders).

***

## L

**Labeled Status** - Order status indicating a shipping label has been generated and the order is ready for carrier pickup.

**Lot Number** - Batch identifier for products requiring lot tracking (expiration dates, batch codes). See [Lot Products](/fulfillment/sending-inventory/best-practices/lot-products).

**LTL (Less Than Truckload)** - Freight shipping method for palletized shipments that don't fill an entire truck.

***

## M

**Manual Order** - Order created directly in the Jetpack dashboard rather than synced from an integration. See [Creating Manual B2B Orders](/fulfillment/b2b/creating-manual-b2b-orders).

**MIQ (MultiHub IQ)** - Jetpack's intelligent inventory distribution system that automatically allocates inbound inventory across regional fulfillment centers. See [What is MultiHub IQ?](/fulfillment/multi-hub-iq).

**MultiHub IQ** - Jetpack's intelligent inventory distribution system using a Hero Hub model and AI-driven allocation. Never use spaces or dashes (not "Multi-Hub IQ" or "Multi-Hub-IQ"). See [What is MultiHub IQ?](/fulfillment/multi-hub-iq).

***

## O

**On-Hand Inventory** - Total physical inventory units present at fulfillment centers.

**Order** - The complete record of everything purchased by a customer, including all shipping information and products.

**Order Allocation** - Process of determining which fulfillment center will fulfill each order. See [Order Allocation Explained](/fulfillment/d2c/order-allocation-explained).

**Order Status** - Current stage of an order in the fulfillment workflow. See [Order Status Overview](/fulfillment/d2c/order-status).

**Order Type** - Classification of order (B2C, B2B, Kitting, FBA Prep, etc.).

**Order View** - Display mode showing each store order as a single row regardless of shipment count.

**OOS (Out of Stock)** - Condition where SKU inventory has depleted to zero. See [Out of Stock with Exceptions Report](/fulfillment/analytics-reporting/oos-exceptions-report).

***

## P

**Packing Slip** - Document included with orders showing products, quantities, and order details. See [Customizing Packing Slips](/fulfillment/account-setup/shipping-preferences/customizing-packing-slips).

**Peak Season** - High-volume period between the fourth Thursday of November and December 24.

**Personal Information** - Any data or information constituting "personal information", "personal data", or analogous terms under applicable law.

**Pick by Lot** - Fulfillment process selecting specific lot-tracked inventory for B2B orders. See [Pick By Lot (B2B Orders)](/fulfillment/b2b/pick-by-lot).

**Picked Status** - Order status indicating products have been picked from inventory and are ready for packing.

**Priority Order** - Outstanding or pending order requiring expedited fulfillment processing.

**Processing Status** - Order status indicating the order is currently being picked, packed, and prepared for shipment.

**Product Catalog** - Central hub displaying all SKUs in your Jetpack account. See [Product Catalog Page](/fulfillment/managing-products).

**Product Variant** - Variations of a parent product (sizes, colors, styles) grouped under a single parent SKU. See [Adding Product Variants](/fulfillment/managing-products/adding-product-variants).

***

## Q

**Quarantine** - Storage status for inventory requiring inspection, approval, or segregation before becoming fulfillable.

***

## R

**Rebalance Point** - Recommended total units to maintain across the entire fulfillment center network for MultiHub IQ distribution (network-wide threshold).

**Receiving** - Process of unloading, scanning, inspecting, counting, and stowing inbound inventory shipments.

**Rejected Goods** - Inventory that fails compliance obligations and may be rejected, quarantined, or suspended from fulfillment services.

**Reorder Point** - Stock threshold for a single fulfillment center that triggers replenishment alerts (individual FC threshold). See [Setting Reorder Points](/fulfillment/account-setup/shipping-preferences/setting-reorder-points).

**Replenishment** - Process of restocking inventory when levels fall below reorder points. See [Managing Replenishment Schedules](/fulfillment/sending-inventory/managing-replenishment-schedules).

**Returns** - Process of receiving and processing products returned by customers. See [Returns Processing](/fulfillment/returns/returns-processing).

**RMA (Return Merchandise Authorization)** - Authorization code for processing customer returns. See [RMA Process](/fulfillment/returns/rma).

**RTS (Ready to Ship)** - Inventory that has been received, inspected, counted, and stowed, making it available for order fulfillment.

***

## S

**Sales Channel** - Store or marketplace where orders originated (Shopify, Amazon, WooCommerce, etc.).

**Sellable Inventory** - Inventory available for sale and order fulfillment, visible to integrations for inventory sync.

**Serial Number** - Unique identifier assigned to individual product units for tracking. See [Product Serial Numbers](/fulfillment/managing-products/more-tools/product-serial-numbers).

**SFN Provider** - Third-party fulfillment or warehouse providers using Jetpack's WMS at their facilities.

**Shipment** - Individual package(s) being shipped to fulfill an order, each with its own tracking number.

**Shipment Details** - Complete order information including customer details, products, costs, and timeline. See [Shipment Details Page](/fulfillment/order-management/shipment-details-page).

**Shipment ID** - Unique identifier assigned to each shipment in the Jetpack dashboard.

**Shipment View** - Display mode showing each individual shipment as a separate row.

**Ship Date** - Date the order received its "Order Picked Up" carrier scan.

**Ship Option** - Selected shipping speed or service level (Standard, Expedited, Overnight, etc.).

**ShipBob API** - API infrastructure licensed by Jetpack for programmatic integrations (keep "ShipBob" branding for API references).

**ShipBob Default** - Default shipping carrier service option that automatically populates in shipping preferences.

**ShipBob Shipping Services** - Carrier services branded as ShipBob (ShipBob Standard, ShipBob Expedited, ShipBob 2-Day, etc.). Keep "ShipBob" branding for shipping method names.

**Shrink Allowance** - Acceptable tolerance for inventory loss or damage (0.5% of total goods value annually).

**Signature Required** - Delivery option requiring recipient signature for package receipt. See [Add/Remove Signature Requirement](/fulfillment/account-setup/shipping-preferences/signature).

**SIOC (Ships in Own Container)** - Packaging preference where product packaging serves as shipping container.

**SKU (Stock Keeping Unit)** - Unique identifier for each distinct product or variant in your inventory.

**SLA (Service Level Agreement)** - Guaranteed turnaround times for fulfillment operations. See [Turnaround Times + SLAs](/fulfillment/terms-and-slas/turnaround-times-slas).

**Split Shipment** - Order fulfilled from multiple fulfillment centers, resulting in separate shipments to the customer. See [Splitting Orders](/fulfillment/d2c/splitting-orders).

**Standard Packaging** - Non-branded boxes, mailers, and tubes included in base fulfillment pricing. See [Packaging Materials](/fulfillment/labels-and-packaging/packaging-materials).

**Store Order ID** - Unique order number from your integrated ecommerce store or marketplace.

**Stowing** - Process of placing received inventory into designated storage locations at fulfillment centers.

***

## T

**Tail SKUs** - Slower-moving products concentrated primarily at Hero Sites in MultiHub IQ distribution.

**Tracking ID** - Carrier tracking number assigned after shipping label generation.

**Tracking Number** - Unique identifier from carriers for shipment tracking. See [Tracking and Packaging](/fulfillment/d2c/tracking-packaging).

**Transaction Taxes** - Value added, sales/use, inventory, CDT, and service taxes (including GST) levied in connection with services.

**Transfer Plan** - Auto-generated allocation showing how MultiHub IQ will distribute each SKU across enabled fulfillment centers. See [Replenishing + Rebalancing With MIQ](/fulfillment/multi-hub-iq/using-multihub-iq).

***

## U

**Unreserve Inventory** - Action that removes inventory reservation from orders without permanently canceling them.

**URO (Unidentified Receiving Order)** - Inbound shipment that arrives without proper WRO documentation or with mismatched labels. See [Unidentified Receiving Orders](/fulfillment/sending-inventory/unidentified-receiving-orders).

***

## V

**Variant** - Product variation (size, color, style) grouped under a parent SKU. See [Adding Product Variants](/fulfillment/managing-products/adding-product-variants).

**Velocity** - Rate at which SKUs are picked and shipped, measured as average daily units fulfilled. See [Inventory Velocity Report](/fulfillment/analytics-reporting/inventory-velocity-report).

***

## W

**Warehouse** - See Fulfillment Center (FC).

**WMS (Warehouse Management System)** - Jetpack's proprietary warehouse management system used at all Jetpack facilities.

**Wholesale** - B2B fulfillment for bulk orders shipped to business customers. See [Creating Manual B2B Orders](/fulfillment/b2b/creating-manual-b2b-orders).

**Work Order** - Request for kitting, assembly, donation, or disposal operations. See [Managing Kitting Work Orders](/fulfillment/kitting-and-work-orders/managing-kitting-work-orders).

**WRO (Warehouse Receiving Order)** - Digital bill of lading submitted through the Jetpack Platform before shipping inventory to fulfillment centers. See [Creating a Warehouse Receiving Order](/fulfillment/sending-inventory/creating-wro).

***

## Need Help?

<Tip title="Questions About Terminology?">
  If you encounter terms not defined in this glossary or need clarification on fulfillment concepts, contact Jetpack Care for assistance. Our team is available via Slack, phone, or email!
</Tip>