> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started FAQs

> Frequently asked questions about onboarding, account setup, sending your first inventory, and getting started with Jetpack fulfillment.

<div className="page-intro">
  Common questions for new Jetpack merchants about account setup, sending initial inventory, connecting integrations, and fulfilling your first orders.
</div>

## Account Setup and Onboarding

<Accordion title="How long does onboarding take?">
  Most merchants complete onboarding in 1-2 weeks, including time for inventory to ship and be received. The setup steps (integration, product sync, WRO creation) typically take 4-6 hours of active work spread across a few days. Learn more about [the onboarding process](/fulfillment/account-setup).
</Accordion>

<Accordion title="What are the main steps to get started with Jetpack?">
  The onboarding process includes five key steps:

  1. Connect your store integration
  2. Sync and configure your products
  3. Configure packaging and shipping preferences
  4. Send your first inventory shipment via WRO
  5. Import your orders

  Each step builds on the previous one to ensure smooth fulfillment operations. See the complete [Onboarding Process](/fulfillment/account-setup) for detailed guidance.
</Accordion>

<Accordion title="Can I test the system before going live?">
  Yes! We recommend sending a small test shipment and creating test orders to verify your setup. This allows you to confirm product configuration, test order flow, and validate shipping settings before enabling automatic order syncing. For more details, see [Importing Your Orders](/fulfillment/account-setup/importing-orders).
</Accordion>

<Accordion title="Do I need to send inventory before connecting my store?">
  No - you should connect your store and sync products first. This ensures products are properly configured before you create WROs. However, you don't need inventory received before importing orders; you can have orders in the system waiting for inventory to arrive. Learn about [syncing your products](/fulfillment/account-setup/syncing-products) first.
</Accordion>

<Accordion title="What if I need custom integration or special requirements?">
  Jetpack Care can work with you on custom integration needs, specialized product handling, or unique fulfillment requirements. Contact your Jetpack Care team via Slack to discuss your specific situation.
</Accordion>

***

## Connecting Your Store Integration

<Accordion title="Which ecommerce platforms does Jetpack integrate with?">
  Jetpack integrates with all major ecommerce platforms including Shopify, Amazon Seller Central, BigCommerce, WooCommerce, Adobe Commerce (Magento), eBay, Walmart, TikTok Shop, Temu, Square, Wix, and Squarespace. See the complete list in the [Store Integration Overview](/fulfillment/account-setup/integrating-store).
</Accordion>

<Accordion title="Why do I see ShipBob references during integration setup?">
  When you connect your store, you may see references to "ShipBob" on partner platforms like the Shopify App Store or Amazon Seller Central. This is completely normal—Jetpack has licensed ShipBob's robust integration infrastructure to provide reliable connections to leading ecommerce platforms. Your data flows seamlessly to your Jetpack dashboard. Learn more in the [Integrations + Apps Overview](/fulfillment/account-setup/integrations-overview).
</Accordion>

<Accordion title="How do I sync products from my store?">
  After connecting your store integration, click Quick Actions in your dashboard and select "Sync Your Products." Check the box next to each store you want to sync from, then click Sync. Your products will appear in the Product Catalog within minutes. See [Syncing Your Products](/fulfillment/account-setup/syncing-products) for step-by-step instructions.
</Accordion>

<Accordion title="What happens if products aren't syncing from my store?">
  If products aren't syncing, check your integration connection status in Settings > Integrations. Common issues include disconnected integration, authentication expired, sync filters excluding products, or products not marked as active in your store. Re-authenticate if needed and review sync logs for specific error messages. See the troubleshooting guide in [Integrations + Apps Overview](/fulfillment/account-setup/integrations-overview).
</Accordion>

***

## Configuring Your Products

<Accordion title="What product information do I need to configure before sending inventory?">
  Before sending inventory, you must configure:

  1. Barcodes (required for accurate receiving)
  2. Dimensions and weight (determines shipping costs)
  3. Customs information (required for international shipments)
  4. Reorder points (triggers low inventory alerts)

  Incomplete product configuration is the most common cause of receiving delays. See [Setting Product Preferences](/fulfillment/managing-products/setting-product-preferences).
</Accordion>

<Accordion title="Why are barcodes required?">
  Barcodes are required for accurate receiving at Fulfillment Centers and ensure correct products are picked for orders. Products without barcodes or with mismatched barcodes will create Unidentified Receiving Orders (UROs), causing delays and additional fees. Learn more about [barcodes](/fulfillment/managing-products/more-tools/barcodes).
</Accordion>

<Accordion title="What if my products don't have barcodes?">
  If your products don't have manufacturer barcodes (like UPC or EAN), you can generate custom barcodes and apply them to your products before shipping to Jetpack. See [About Barcodes](/fulfillment/managing-products/more-tools/barcodes) for guidance on barcode requirements and options.
</Accordion>

***

## Sending Your First Inventory

<Accordion title="What is a WRO and why do I need one?">
  A Warehouse Receiving Order (WRO) is your formal notification to Jetpack that inventory is on the way. It contains details about your shipment including products, quantities, destination fulfillment center, and lot numbers if applicable. Creating a WRO before shipping ensures Jetpack is prepared to receive your inventory quickly and accurately. See [Creating a WRO](/fulfillment/sending-inventory/creating-wro).
</Accordion>

<Accordion title="How long does it take for inventory to be received?">
  Most shipments are fully received and ready within around 2 business days of arrival at the fulfillment center. During peak periods, it may take up to the official SLA of 4 business days. You can monitor receiving progress in your dashboard under Receiving Orders. Learn more about [the receiving process](/fulfillment/sending-inventory).
</Accordion>

<Accordion title="Can I send inventory via regular parcel carriers or do I need freight?">
  Jetpack accepts inventory via multiple shipping methods: prepaid parcels (UPS, FedEx, USPS) for smaller shipments, freight/LTL for palletized shipments, and floor-loaded containers for high-volume international shipments. Choose the method that best fits your shipment size and type. See [Sending Us Your Inventory](/fulfillment/account-setup/sending-inventory) for guidance on each method.
</Accordion>

<Accordion title="What is MultiHub IQ and do I need it?">
  MultiHub IQ (MIQ) is Jetpack's intelligent inventory distribution system. If you use MIQ, you send all inventory to your designated Hero Hub, and Jetpack automatically distributes inventory across regional fulfillment centers based on demand forecasting. This reduces shipping costs and enables faster delivery times. MIQ is best for merchants with high volume or national reach. Learn more about [MultiHub IQ](/fulfillment/multi-hub-iq).
</Accordion>

<Accordion title="What happens if my shipment doesn't match my WRO?">
  If your shipment doesn't match your WRO or arrives without a WRO, Jetpack creates an Unidentified Receiving Order (URO) to investigate. UROs incur additional fees and cause receiving delays. Always create an accurate WRO before shipping and ensure your physical inventory matches the WRO details exactly. Learn more about [Unidentified Receiving Orders](/fulfillment/sending-inventory/unidentified-receiving-orders).
</Accordion>

***

## Importing Orders and Starting Fulfillment

<Accordion title="How do orders get into Jetpack for fulfillment?">
  Jetpack supports four order import methods:

  1. Automatic syncing from integrated stores (most common)
  2. Manual syncing for selective order import
  3. Bulk Excel import for B2B/wholesale orders
  4. Individual order creation for one-off shipments

  Most D2C merchants use automatic syncing for seamless order flow. See [Importing Your Orders](/fulfillment/account-setup/importing-orders).
</Accordion>

<Accordion title="How quickly do orders ship after being imported?">
  Order shipping speed depends on your automation rules and the shipping method selected. Orders typically process and ship within 1-2 business days of being imported (for standard ground shipping). Expedited shipping options enable same-day or next-day fulfillment. Learn more about [order status and processing](/fulfillment/d2c/order-status).
</Accordion>

<Accordion title="What if I don't have inventory for an order that was imported?">
  If an order is imported but you don't have sufficient inventory, the order will move to "Action Required" status. You can hold the order until inventory arrives, cancel it, or partial ship what's available and backorder the rest. See [Orders With Action Required](/fulfillment/d2c/orders-action-required) for guidance.
</Accordion>

***

## Understanding the Dashboard

<Accordion title="Where can I track my inventory levels?">
  Navigate to Products in your dashboard to access the Product Catalog, which shows real-time inventory levels for all SKUs across all fulfillment centers. You can filter by location, product status, and inventory availability. Learn more about [managing your inventory](/fulfillment/managing-inventory).
</Accordion>

<Accordion title="How do I monitor order status and tracking?">
  Navigate to Orders in your dashboard to view all orders with their current status (Awaiting Fulfillment, Processing, Shipped, Action Required, Completed). Click on any order to see detailed tracking information, shipment history, and delivery status. See [the Orders page](/fulfillment/order-management) for guidance.
</Accordion>

***

## Billing and Pricing

<Accordion title="How does Jetpack billing work?">
  Jetpack operates on weekly invoicing, with invoices covering all fulfillment activities and fees. Invoices are sent directly to your email with both a PDF summary and detailed XLS file. Payment is due upon receipt. Payment methods include ACH (no fees), wire transfer (no fees), and credit card (3% processing fee). Learn more about [billing and payments](/fulfillment/billing-invoicing).
</Accordion>

<Accordion title="What costs should I expect during onboarding?">
  Initial costs typically include: receiving fees for your first inventory shipment (based on number of boxes/pallets), storage fees (prorated for the month you send inventory), and fulfillment fees once orders start shipping. Most regions have monthly fulfillment minimums, but many offer grace periods for new merchants. See [General Pricing](/fulfillment/billing-invoicing/general-pricing) for detailed regional pricing.
</Accordion>

<Accordion title="Are there setup fees or minimum order volumes required?">
  There are no setup fees to create a Jetpack account. However, most regions have monthly fulfillment minimums (minimum monthly spend requirements) that apply after an initial grace period. These minimums vary by region. Check with your Jetpack Care team for specific details about your region's requirements. Learn about [fulfillment minimums](/fulfillment/billing-invoicing/fulfillment-minimums).
</Accordion>

***

## Let's Dive Deeper into Getting Started

* [The Onboarding Process](/fulfillment/account-setup) - Complete step-by-step onboarding guide
* [Integrations + Apps Overview](/fulfillment/account-setup/integrations-overview) - Connecting your ecommerce platforms
* [Syncing Your Products](/fulfillment/account-setup/syncing-products) - Importing your product catalog
* [Sending Us Your Inventory](/fulfillment/account-setup/sending-inventory) - Creating WROs and shipping inventory
* [Importing Your Orders](/fulfillment/account-setup/importing-orders) - Getting orders into Jetpack for fulfillment
* [Billing and Payments](/fulfillment/billing-invoicing) - Understanding costs and invoicing

***

<Tip title="Need Help?">
  If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!
</Tip>