> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders With Action Required

> Understand why orders are blocked from processing and how to resolve each issue to move orders into fulfillment.

<div className="page-intro">
  When orders can't be fulfilled immediately, they appear with an "Action Required" status on your Orders page. These orders need your attention before Jetpack's Operations team can begin processing them. This guide explains each reason an order might be blocked and shows you exactly how to resolve it.
</div>

## Understanding Action Required Status

Orders marked with Action Required cannot move forward until specific issues are addressed. Once you resolve all blocking issues, the order automatically transitions to Processing status and the SLA timer begins.

**Key Points:**

* Multiple issues can affect a single order simultaneously
* Orders remain in Action Required until all exceptions are cleared
* Once resolved, orders move to Processing automatically
* If an order shouldn't be fulfilled, cancel it instead of resolving exceptions

<Info title="SLA Timer">
  The fulfillment SLA timer does not start until all Action Required issues are resolved and the order moves to Processing status.
</Info>

***

## Common Action Required Reasons

The table below shows all reasons an order may be blocked, along with how to resolve each issue.

| Exception Reason                                        | What It Means                                                                                                                        | How to Resolve                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| ------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Auto Processing Pause**                               | Orders are on hold due to the Automatic Processing Pause feature                                                                     | <ul><li>From the Orders page, click the Order ID</li><li>Select **Actions > Release Manual Shipment Hold**</li><li>Order moves to Processing</li></ul>                                                                                                                                                                                                                                                                                                                                              |
| **Inactive SKU**                                        | Order contains products marked as Inactive on the product details page                                                               | <ul><li>Change the product's status to Active, or</li><li>Add the SKU to the Sales Channel of an existing Active product</li></ul>                                                                                                                                                                                                                                                                                                                                                                  |
| **Invalid Address**                                     | The shipping address cannot be verified by Jetpack's address validation tool                                                         | <ul><li>Click the Order ID in your dashboard</li><li>Edit the address under the Customer Information panel</li><li>If customer confirms the original address is correct, contact Jetpack Care for assistance</li></ul>                                                                                                                                                                                                                                                                              |
| **Inventory Out of Stock at Assigned FC**               | A Destination-Based Fulfillment Rule assigned the order to a fulfillment center that lacks sufficient inventory                      | <ul><li>**Override** the assigned FC to one with adequate inventory</li><li>**Remove** out-of-stock products from the order</li><li>**Replenish** stock via [WRO process](/fulfillment/sending-inventory/creating-wro)</li><li>**Enable** [Partial Shipment Rules](/fulfillment/rules-customization-kitting/auto-split-rules) to split the order</li><li>**Split manually** to ship available items immediately</li><li>**Add** the SKU to Sales Channels of an existing in-stock product</li></ul> |
| **Manual On-Hold**                                      | Order has been manually placed on hold                                                                                               | <ul><li>From the order's Actions menu, select **Release Manual Shipment Hold**</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                            |
| **Missing Required HAZMAT Product Data**                | Dangerous goods/hazardous materials are not properly classified or missing a Safety Data Sheet (SDS)                                 | <ul><li>Provide required DG/HAZMAT information for the product(s) so Jetpack can generate labels and ship the order</li></ul>                                                                                                                                                                                                                                                                                                                                                                       |
| **Missing Tariff Information**                          | Required customs information is missing for international shipments (tariff code, description, declared value)                       | <ul><li>Update the [product details page](/fulfillment/managing-products/product-details-page) with missing customs information</li><li>**Note:** If product hasn't been scanned by Cubiscan yet, the exception may resolve once received via WRO. If it persists, contact Jetpack Care</li></ul>                                                                                                                                                                                                   |
| **No Eligible HAZMAT Shipping Services**                | Order contains dangerous goods/hazardous materials but Jetpack has no available carrier to ship the contents                         | <ul><li>Edit the order to remove DG/HAZMAT products from the shipment</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                     |
| **Optimal Fulfillment Center Feature in Use**           | Order assigned to a fulfillment center based on Highest Priority Fulfillment Center rule, but that center lacks sufficient inventory | <ul><li>**Replenish** stock via [WRO process](/fulfillment/sending-inventory/creating-wro)</li><li>**Override** the assigned FC to one with adequate inventory</li></ul>                                                                                                                                                                                                                                                                                                                            |
| **Order Destination Country Has Shipping Restriction**  | Carrier or destination country restrictions prevent delivery                                                                         | <ul><li>Contact Jetpack Care via Slack or email if unsure about the specific restriction</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                  |
| **Out of Stock (OOS)**                                  | Insufficient available inventory at a single fulfillment center to complete the order                                                | <ul><li>**Remove** OOS products from the order</li><li>**Edit** orders individually or in bulk</li><li>**Update** the assigned lot (for orders specifying lot numbers)</li><li>**Enable** [Partial Shipment Rules](/fulfillment/rules-customization-kitting/auto-split-rules) to ship available items</li><li>**Split manually** to ship available products immediately</li><li>**Add** the SKU to Sales Channels of an identical in-stock product</li></ul>                                        |
| **Packaging Preference Not Set**                        | Products lack a configured packaging preference                                                                                      | <ul><li>Update packaging preferences via bulk upload or individually on the product details page</li></ul>                                                                                                                                                                                                                                                                                                                                                                                          |
| **Payment Method Declined**                             | The payment method on file has failed, causing all Processing orders to move to Action Required                                      | <ul><li>Update your payment method to resolve outstanding balances</li><li>All affected orders will automatically move to Processing once payment is resolved</li></ul>                                                                                                                                                                                                                                                                                                                             |
| **Reserve Date Not Met (B2B/External Transfer Orders)** | Order has a future reserve date and will not process until that date arrives                                                         | <ul><li>**No action needed** — order automatically processes once reserve date is reached</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                 |
| **Required Label Not Uploaded**                         | Prepaid B2B or manual FBA orders require additional attachments (shipping labels, Amazon labels, BOLs) that haven't been uploaded    | <ul><li>Click the Order ID from the order details page</li><li>Use the Attachments panel to upload required file(s)</li></ul>                                                                                                                                                                                                                                                                                                                                                                       |
| **Unknown SKU**                                         | The SKU is new and has not yet been stored in the Jetpack fulfillment center                                                         | <ul><li>**Create** a bundle in the dashboard if the SKU is part of a bundle</li><li>**Merge** the SKU with an existing in-stock SKU</li><li>**Send** stock via [WRO process](/fulfillment/sending-inventory/creating-wro) if SKUs need to remain separate</li></ul>                                                                                                                                                                                                                                 |

***

## Editing Orders to Resolve Issues

Many Action Required exceptions can be resolved by editing the order directly. You can [edit orders individually or in bulk](/fulfillment/order-management/editing-orders) to:

* Remove out-of-stock products
* Change the assigned fulfillment center
* Update shipping addresses
* Modify product quantities
* Release manual holds

For inventory-related issues, you may need to replenish stock by [creating a WRO](/fulfillment/sending-inventory/creating-wro) or configure [Partial Shipment Rules](/fulfillment/rules-customization-kitting/auto-split-rules) to allow split shipments.

***

## Product Configuration Issues

Some Action Required reasons stem from incomplete product setup. If orders are blocked due to missing product information, update the following:

* **Packaging preferences** on the product details page
* **Customs information** (tariff codes, declared values) for international shipments
* **HAZMAT/Dangerous Goods data** and Safety Data Sheets
* **Product status** (Active vs. Inactive)

Learn more about configuring products in our [Managing Products](/fulfillment/managing-products/) section.

***

## Let's Dive Deeper

<CardGroup cols={3}>
  <Card title="D2C Fulfillment Overview" icon="box" href="/fulfillment/d2c">
    Back to the main D2C guide
  </Card>

  <Card title="Editing Orders" icon="pen-to-square" href="/fulfillment/order-management/editing-orders">
    Edit orders individually or in bulk
  </Card>

  <Card title="Creating a WRO" icon="truck-ramp-box" href="/fulfillment/sending-inventory/creating-wro">
    Replenish inventory to resolve out-of-stock issues
  </Card>

  <Card title="Managing Products" icon="boxes-stacked" href="/fulfillment/managing-products">
    Configure product settings to prevent exceptions
  </Card>

  <Card title="Auto Split Rules" icon="code-branch" href="/fulfillment/rules-customization-kitting/auto-split-rules">
    Enable partial shipments when inventory is split
  </Card>

  <Card title="Order Status Overview" icon="list-check" href="/fulfillment/d2c/order-status">
    Understand all order statuses and what they mean
  </Card>
</CardGroup>

<div className="jetpack-callout">
  <img src="https://mintcdn.com/jetpack/2iejPNBTYKEx6ntF/images/jetpack-logomark-256.png?fit=max&auto=format&n=2iejPNBTYKEx6ntF&q=85&s=340604ced4add3864f2641341826e1c9" alt="Jetpack" className="jetpack-callout-icon" width="256" height="256" data-path="images/jetpack-logomark-256.png" />

  <div className="jetpack-callout-content">
    <h4 className="jetpack-callout-title">Questions? Contact Jetpack Care.</h4>
    <p className="jetpack-callout-text">If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!</p>
  </div>
</div>