> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Status Overview

> Track your orders through every stage of fulfillment with real-time status updates in your Jetpack dashboard

<div className="page-intro">
  Every order in your Jetpack dashboard has a status that tells you exactly where it is in the fulfillment journey—from the moment we receive it to when it's delivered to your customer. Understanding these statuses helps you monitor orders, identify issues, and take action when needed.
</div>

## How Order Statuses Work

The Orders page provides real-time visibility into each order created in your Jetpack dashboard. Once an order is created, Jetpack's Operations team begins fulfillment based on our service level agreements (SLAs), provided there are no issues preventing fulfillment.

<img src="https://mintcdn.com/jetpack/2iejPNBTYKEx6ntF/images/d2c/orders-page-processing-status.png?fit=max&auto=format&n=2iejPNBTYKEx6ntF&q=85&s=e8b7ce8f00cc7fb96eb7cfa24a9872c6" alt="Orders page showing multiple orders with Processing status in the Status column" className="screenshot" width="1400" height="555" data-path="images/d2c/orders-page-processing-status.png" />

Each main status may include sub-statuses that provide additional detail about where the order is in the fulfillment process.

***

## Order Statuses and Sub-Statuses

The following table explains each status and sub-status you'll encounter in your Jetpack dashboard:

| Status              | Sub-Status             | What It Means                                                                                                                                                                                                                                                                                                                                                                                                                  |
| ------------------- | ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Processing**      | *(general)*            | The order has been received and is being prepared for carrier pickup.                                                                                                                                                                                                                                                                                                                                                          |
|                     | **Pick in Process**    | Jetpack is picking the required SKU(s) for the order.                                                                                                                                                                                                                                                                                                                                                                          |
|                     | **Picked**             | The picking process is complete, and packing will begin following your packaging preferences and Jetpack's box selection process.                                                                                                                                                                                                                                                                                              |
|                     | **Labeled**            | The order is packed, labeled, and is awaiting pickup by the carrier.                                                                                                                                                                                                                                                                                                                                                           |
| **Shipped**         | *(general)*            | The order has been handed over to the carrier.                                                                                                                                                                                                                                                                                                                                                                                 |
|                     | **Processing**         | The order is with the carrier but has not yet received its initial tracking scan. Note that initial scans may take longer since carriers do not scan every order at pickup.                                                                                                                                                                                                                                                    |
|                     | **In Transit**         | The carrier has scanned the label, and further tracking updates will be available as the order moves towards its destination.                                                                                                                                                                                                                                                                                                  |
|                     | **Out for Delivery**   | The order is currently out for delivery.                                                                                                                                                                                                                                                                                                                                                                                       |
|                     | **Delivered**          | The order has been delivered.                                                                                                                                                                                                                                                                                                                                                                                                  |
|                     | **Delivery Exception** | The carrier encountered an issue delivering the order (e.g., no access to the delivery location). In such cases, check the carrier tracking page for further details as the carrier may attempt redelivery, require customer pickup, or return the order to sender.                                                                                                                                                            |
| **Action Required** | *(various)*            | Orders with this status (previously known as On-Hold or Exception statuses) cannot be fulfilled until the issues are resolved. For more details on resolving Action Required reasons, see [Orders With Action Required](/fulfillment/d2c/orders-action-required).                                                                                                                                                              |
| **Cancelled**       | *(none)*               | This status is set by your company to prevent the order from being reimported or fulfilled by Jetpack. Use this option if the order has already been fulfilled or is no longer needed. Learn how to [cancel an order](/fulfillment/tools-techniques/copy-cancel-clean-sweep) in the Jetpack dashboard.                                                                                                                         |
| **Clean Sweep**     | *(none)*               | This status allows you to remove the order from the Jetpack dashboard without canceling it, so you can reimport the same order later (for instance, after updating ship option mapping). The Clean Sweep Orders action is available for any order as long as the fulfillment process has not yet started. Learn how to [clean sweep an order](/fulfillment/tools-techniques/copy-cancel-clean-sweep) in the Jetpack dashboard. |
| **Import Review**   | *(none)*               | This status indicates that the dashboard is verifying whether you have sufficient inventory to fulfill the order and determining the appropriate fulfillment center. This status should resolve within a few minutes. If orders remain in this status for longer than 5-10 minutes, please contact Jetpack Care via Slack or email.                                                                                            |

<Info title="Understanding Sub-Statuses">
  Sub-statuses provide more granular detail about the current stage of fulfillment. For example, an order in "Processing" status might show "Pick in Process" as the sub-status, letting you know the warehouse team is currently gathering the products for that order.
</Info>

***

## When Orders Need Action

If an order shows the **Action Required** status, it means something is preventing fulfillment. Common reasons include:

* Missing or insufficient inventory
* Invalid shipping address
* Product configuration issues
* Special fulfillment requirements that need clarification

For detailed guidance on identifying and resolving Action Required issues, see [Orders With Action Required](/fulfillment/d2c/orders-action-required).

***

## Managing Order Status Changes

You have control over certain status changes in your dashboard:

* **Cancel an Order**: Use this when an order should no longer be fulfilled (e.g., customer requested cancellation, order fulfilled elsewhere)
* **Clean Sweep an Order**: Use this to remove an order from the dashboard temporarily so you can reimport it after making changes

Learn more about these actions in the [Copy, Cancel, or Clean Sweep Orders](/fulfillment/tools-techniques/copy-cancel-clean-sweep) guide.

<Warning title="Clean Sweep Timing">
  The Clean Sweep action is only available before fulfillment begins. Once an order enters the picking process, you'll need to contact Jetpack Care to make changes.
</Warning>

***

## Let's Dive Deeper

<CardGroup cols={3}>
  <Card title="Our Approach to D2C" icon="box" href="/fulfillment/d2c">
    Back to the main D2C fulfillment guide
  </Card>

  <Card title="Orders With Action Required" icon="triangle-exclamation" href="/fulfillment/d2c/orders-action-required">
    Resolve issues preventing fulfillment
  </Card>

  <Card title="Tracking Packages" icon="truck-fast" href="/fulfillment/d2c/tracking-packaging">
    View shipment tracking information
  </Card>

  <Card title="D2C Turnaround Times + SLAs" icon="clock" href="/fulfillment/d2c/turnaround-times-slas">
    Understand fulfillment timelines
  </Card>

  <Card title="The Orders Page" icon="table-list" href="/fulfillment/order-management">
    Navigate and manage orders in your dashboard
  </Card>

  <Card title="Shipment Details Page" icon="file-invoice" href="/fulfillment/order-management/shipment-details-page">
    View complete order information
  </Card>
</CardGroup>

<div className="jetpack-callout">
  <img src="https://mintcdn.com/jetpack/2iejPNBTYKEx6ntF/images/jetpack-logomark-256.png?fit=max&auto=format&n=2iejPNBTYKEx6ntF&q=85&s=340604ced4add3864f2641341826e1c9" alt="Jetpack" className="jetpack-callout-icon" width="256" height="256" data-path="images/jetpack-logomark-256.png" />

  <div className="jetpack-callout-content">
    <h4 className="jetpack-callout-title">Questions? Contact Jetpack Care.</h4>
    <p className="jetpack-callout-text">If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!</p>
  </div>
</div>