> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# D2C Standard Operations

> Learn how Jetpack's standard fulfillment operations work—from storage and picking to packing and shipping your direct-to-consumer orders.

<div className="page-intro">
  Once you've integrated your online store, created a WRO, and sent inventory to a Jetpack fulfillment center, your direct-to-consumer orders flow through our standard operating procedures. This guide walks you through each stage of the fulfillment process—from storage to shipping—plus the custom services available beyond standard operations.
</div>

## How Standard D2C Fulfillment Works

After you [integrate your online store](/fulfillment/account-setup/integrating-store), create a [Warehouse Receiving Order (WRO)](/fulfillment/sending-inventory/creating-wro), and send inventory to a Jetpack fulfillment center, we're ready to fulfill your orders. Here's how the standard process works:

***

## Storage

Once your inventory is delivered to our fulfillment center, we identify each item against the WRO you provided. We then store your SKUs in designated storage locations—shelves, bins, or pallets, depending on product type and size. Jetpack maintains detailed inventory tracking using unique identifiers to monitor movement throughout the fulfillment process.

<Info title="Weight Limits for Storage">
  We do not support any item that weighs more than 50 pounds (22.67 kg) for standard storage and fulfillment.
</Info>

Learn more about how we track inventory in [Managing Your Inventory](/fulfillment/managing-inventory).

***

## Picking

When an order is placed through your Jetpack dashboard, it's automatically sent to a fulfillment center for processing during standard business hours. Our picking team receives a list of the items, quantities, and storage locations needed to accurately pick and count each product.

All picking follows our standard turnaround times. For detailed information about when your orders will be picked and shipped, see [D2C Turnaround Times + SLAs](/fulfillment/d2c/turnaround-times-slas).

***

## Packing

Once items are picked, our packing team verifies the order's contents and packs them using Jetpack's standard packaging materials. If you prefer to use custom packaging, it must be specified on the packing slip and included in the picking process.

Learn more about your packaging options:

* [Standard Packaging](/fulfillment/d2c/standard-packaging) - Default packaging materials and options
* [Custom Packaging](/fulfillment/d2c/custom-packaging) - Branded materials and custom configurations

***

## Shipping

Jetpack selects the best shipping service suited to the ship option mapping of your order. Once shipped, tracking information is automatically updated in your ecommerce store.

<Info title="First Tracking Scan">
  Carrier partners do not scan packages at our facility. The first tracking update occurs when the package arrives at the carrier's origin facility.
</Info>

To check an order's status or view tracking information, see [Order Status Overview](/fulfillment/d2c/order-status) and [Tracking Packages](/fulfillment/d2c/tracking-packaging).

<Warning title="Shipping Weight Limits">
  Jetpack will not ship packages that weigh more than 100 pounds (45.35 kg). Orders that include items that collectively weigh more than 100 pounds will be split into multiple shipments.
</Warning>

Learn more about how carriers deliver orders in different regions with [Carrier Transit Times by Country](/fulfillment/d2c/carrier-transit-times).

***

## Services Not Included in Standard Fulfillment

The following services require setup through your Account Executive or by emailing Jetpack Care. These are not included in standard D2C fulfillment operations:

| Service Type                      | What It Includes                                                                                                                                                                                                                                                                                    |
| --------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Kitting and Bundles**           | Combining multiple SKUs into a variety pack or special arrangement. Learn more in [How Kitting Works](/fulfillment/kitting-and-work-orders).                                                                                                                                                        |
| **Custom Packaging and Labels**   | Using branded materials beyond our standard packaging. Learn more in [Custom Packaging](/fulfillment/d2c/custom-packaging).                                                                                                                                                                         |
| **B2B Orders**                    | Special handling for bulk or business orders. Learn more in [Our Approach to B2B](/fulfillment/b2b).                                                                                                                                                                                                |
| **Custom Packing Slips or Notes** | Adding personalized messages or documents. Learn more in [Customizing Packing Slips](/fulfillment/account-setup/shipping-preferences/customizing-packing-slips).                                                                                                                                    |
| **Additional Custom Work**        | <ul><li>Serial number scans</li><li>Non-standard box sizes</li><li>Applying stickers to products</li><li>Handling heavy products (50–100 lbs.)</li><li>Large items (e.g., furniture, surfboards)</li><li>Hazardous materials (e.g., lithium batteries, aerosols)</li><li>Fragile products</li></ul> |

To set up any of these services, contact Jetpack Care or work with your Account Executive to configure the appropriate handling requirements.

***

## Let's Dive Deeper

<CardGroup cols={3}>
  <Card title="Our Approach to D2C" icon="box" href="/fulfillment/d2c">
    Overview of D2C fulfillment with Jetpack
  </Card>

  <Card title="D2C Turnaround Times + SLAs" icon="clock" href="/fulfillment/d2c/turnaround-times-slas">
    Service level agreements for order processing
  </Card>

  <Card title="Order Status Overview" icon="list-check" href="/fulfillment/d2c/order-status">
    Understand order statuses and what they mean
  </Card>

  <Card title="Standard Packaging" icon="box" href="/fulfillment/d2c/standard-packaging">
    Default packaging materials and options
  </Card>

  <Card title="Custom Packaging" icon="box-open" href="/fulfillment/d2c/custom-packaging">
    Branded packaging configurations
  </Card>

  <Card title="Tracking Packages" icon="truck-fast" href="/fulfillment/d2c/tracking-packaging">
    Monitor shipments from fulfillment to delivery
  </Card>
</CardGroup>

<div className="jetpack-callout">
  <img src="https://mintcdn.com/jetpack/2iejPNBTYKEx6ntF/images/jetpack-logomark-256.png?fit=max&auto=format&n=2iejPNBTYKEx6ntF&q=85&s=340604ced4add3864f2641341826e1c9" alt="Jetpack" className="jetpack-callout-icon" width="256" height="256" data-path="images/jetpack-logomark-256.png" />

  <div className="jetpack-callout-content">
    <h4 className="jetpack-callout-title">Questions? Contact Jetpack Care.</h4>
    <p className="jetpack-callout-text">If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!</p>
  </div>
</div>