> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Amazon FBM with Jetpack

> Learn how to fulfill your Amazon Fulfillment by Merchant (FBM) orders through Jetpack, including PII retention policies, store syncing, and SKU setup.

<div className="page-intro">
  Need help fulfilling your Amazon FBM orders? Jetpack can fulfill inventory set as Fulfill by Merchant (FBM) on Amazon. This guide explains Amazon's PII retention requirements, how to sync your Amazon store with Jetpack, and best practices for creating FBM SKUs.
</div>

<Info title="Amazon FBM vs Amazon Prime">
  Jetpack can only fulfill inventory set as **Fulfill by Merchant (FBM)** and is not able to process Amazon (Seller Fulfilled) Prime orders.
</Info>

***

## Syncing Your Amazon Store with Jetpack

If you haven't connected your Amazon store to Jetpack, start by [syncing your store](/fulfillment/account-setup/integrating-store/amazon) using the provided integration steps. Jetpack can only fulfill inventory set as Fulfill by Merchant (FBM) and is not able to process Amazon (Seller Fulfilled) Prime orders.

By following these guidelines and procedures, you can ensure compliance with Amazon's PII retention requirements while seamlessly syncing your Amazon store with Jetpack for effective order management and inventory fulfillment.

***

## Creating Additional FBM SKUs for ASINs

For merchants with existing Amazon FBA listings, it is recommended to create additional SKUs for FBM in the Amazon Seller Center for the same ASINs.

<Warning title="FBA and FBM Listing Conflict">
  Be aware that having two live listings (one FBA and one FBM) for the same ASIN could potentially violate Amazon policy. Consult Amazon to determine if you should temporarily inactivate the FBA listing.
</Warning>

### Options for Creating New FBM SKUs

There are two options for creating new FBM SKUs for ASINs:

| Method                  | Tool                                  | Best For                                    |
| ----------------------- | ------------------------------------- | ------------------------------------------- |
| **Individual Products** | Amazon's Add a Product tool           | Creating FBM SKUs for a few products        |
| **Bulk Upload**         | Amazon's Add Products via Upload tool | Creating FBM SKUs for many products at once |

***

## Converting Existing FBA SKUs to FBM (Not Recommended)

It is not recommended to convert your FBA SKUs to FBM, as it could lead to orphaned inventory or processing issues when items are returned to Amazon's warehouses.

If you choose to do so, proceed with caution using these steps from the Jetpack dashboard:

<Steps>
  <Step title="Navigate to the Manage Inventory page">
    From your Jetpack dashboard, go to the **Manage Inventory** page.
  </Step>

  <Step title="Select the SKUs you wish to convert">
    Check the boxes next to the SKUs you want to change from FBA to FBM.
  </Step>

  <Step title="Click the Edit drop-down menu">
    Click the **Edit** drop-down menu at the top of the inventory list.
  </Step>

  <Step title="Select Change to Fulfilled by Merchant">
    From the drop-down options, select **Change to Fulfilled by Merchant**.
  </Step>

  <Step title="Click Convert to complete the conversion">
    On the conversion confirmation page, review your selections and click **Convert** to finalize the change.
  </Step>
</Steps>

***

## Amazon's 30-Day PII Retention Policy

Personally Identifiable Information (PII) includes data such as customer names, street addresses, email addresses, and other details that can directly or indirectly identify an individual.

### What Happens to PII After 30 Days

Jetpack is required to retain PII only for 30 days after a shipment is delivered. After this period, key PII fields (first name, last name, street address, etc.) will be replaced with "Redacted." Non-PII data such as shipment tracking IDs, zip code, city, and state will remain intact.

### Impact on Claims and Returns

The standard claims process remains unchanged. Jetpack does not store name or address information on return orders; however, returns remain linked to the original order. To issue refunds, you can look up the order number in Amazon.

<Warning title="Sharing Sensitive Information">
  When contacting Jetpack Care for support, do not share sensitive information (including PII) via chat or email unless absolutely necessary. Any sensitive information received will be deleted once the issue is resolved.
</Warning>

For additional troubleshooting related to Amazon's PII policies, refer to Amazon's documentation.

***

## Shipping Inventory to Jetpack

Once your SKUs are set up as FBM, [create a WRO](/fulfillment/sending-inventory/creating-wro) and send your inventory to Jetpack for fulfillment.

***

## Let's Dive Deeper

<CardGroup cols={3}>
  <Card title="D2C Fulfillment Overview" icon="box" href="/fulfillment/d2c">
    Learn about Jetpack's approach to direct-to-consumer fulfillment
  </Card>

  <Card title="Amazon Store Integration" icon="amazon" href="/fulfillment/account-setup/integrating-store/amazon">
    Connect your Amazon store to Jetpack
  </Card>

  <Card title="Syncing, Importing, and Creating Orders" icon="arrows-rotate" href="/fulfillment/d2c/syncing-importing-creating-orders">
    Manage D2C order workflows
  </Card>

  <Card title="Amazon FBA with Jetpack" icon="warehouse" href="/fulfillment/b2b/amazon-fba/creating-automated-fba-shipments">
    Send inventory to Amazon FBA fulfillment centers
  </Card>

  <Card title="Sending Inventory to Jetpack" icon="truck-ramp-box" href="/fulfillment/sending-inventory">
    Complete guide to creating WROs and shipping inventory
  </Card>

  <Card title="Order Status Overview" icon="list-check" href="/fulfillment/d2c/order-status">
    Track orders through the fulfillment process
  </Card>
</CardGroup>

<div className="jetpack-callout">
  <img src="https://mintcdn.com/jetpack/2iejPNBTYKEx6ntF/images/jetpack-logomark-256.png?fit=max&auto=format&n=2iejPNBTYKEx6ntF&q=85&s=340604ced4add3864f2641341826e1c9" alt="Jetpack" className="jetpack-callout-icon" width="256" height="256" data-path="images/jetpack-logomark-256.png" />

  <div className="jetpack-callout-content">
    <h4 className="jetpack-callout-title">Questions? Contact Jetpack Care.</h4>
    <p className="jetpack-callout-text">If you have any questions or run into issues with Amazon FBM fulfillment, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!</p>
  </div>
</div>