> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Your Invoices

> Learn how Jetpack delivers invoices, what information they contain, and how to read and analyze your fulfillment costs using both PDF and XLS formats.

<div className="page-intro">
  Jetpack invoices provide complete transparency into your fulfillment costs. Every week, you'll receive detailed invoices via email that break down every charge—from storage fees and fulfillment costs to extra services and credits. Understanding how to read your invoices helps you track expenses, identify cost-saving opportunities, and reconcile charges with your own accounting systems.
</div>

## How You Receive Invoices

Jetpack delivers invoices directly to your email inbox on a weekly basis. No platform login is required to access your billing information.

**What you receive:**

* **PDF Overview** - A formatted summary of your charges, perfect for quick review and record-keeping
* **Complete XLS Detail File** - A comprehensive spreadsheet containing every line item, ideal for analysis and accounting integration

<Info>
  **Invoice Delivery Schedule**: Invoices are generated weekly and sent to the email address associated with your Jetpack account. Payment is due upon receipt.
</Info>

***

## Understanding Your Invoice Structure

Every Jetpack invoice follows a consistent structure designed to provide maximum clarity about your fulfillment costs.

***

## Common Invoice Line Items

Understanding the most common types of charges helps you quickly identify costs and track fulfillment expenses.

<Tabs>
  <Tab title="Storage Fees">
    ## Storage Fees

    Storage fees appear with the description "Invoice – WarehouseStorage" and are calculated on a per-SKU, per-day basis, then invoiced twice monthly.

    **What you'll see:**

    * **Location type** - Bin, Shelf, Pallet (or FC-specific types like Small Shelf, Half Pallet, Double Pallet)
    * **Daily charges** - A line item for each day a SKU remains in storage
    * **Multiple locations** - Separate line items if a SKU occupies multiple storage locations

    <Note>
      Although storage fees are listed as monthly charges in pricing guides, they're prorated daily. If a SKU is stored for 15 days in a location with a \$30 monthly fee, you'll be charged approximately \$15 for that period.
    </Note>
  </Tab>

  <Tab title="Fulfillment Fees">
    ## Fulfillment Fees

    Fulfillment fees cover the cost of picking, packing, and shipping your orders.

    **D2C Fulfillment charges include:**

    * **Unified rate card fee** - Your negotiated rate combining shipping, first pick, processing, and standard packaging
    * **Per-unit pick fees** - Additional charges for units beyond what's included in your rate card
    * **Extra service fees** - Fragile packing, dangerous goods handling, insurance, etc.

    **B2B Fulfillment charges include:**

    * **Per-order fees** - Base charge for processing B2B orders (25+ units)
    * **Per-unit or per-case pick fees** - Charges for each unit or case picked
    * **Label fees** - Cost for prepaid parcel or freight labels
    * **Additional fees** - EDI, FBA prep, or other B2B-specific services
  </Tab>

  <Tab title="Receiving Fees">
    ## Receiving Fees

    Receiving fees cover the cost of processing inbound inventory shipments.

    **What you'll see:**

    * **WRO Processing Fees** - Charges for processing Warehouse Receiving Orders
    * **Per-unit receiving fees** - Cost to receive and stow each unit
    * **Per-carton receiving fees** - Charges for processing individual boxes
    * **URO Fees** - Penalties for Unidentified Receiving Orders (shipments without proper WROs)

    <Warning>
      **Avoid URO Fees**: Always create WROs in advance and attach printed copies to incoming shipments. URO fees accumulate daily and can become significant.
    </Warning>
  </Tab>

  <Tab title="Additional Services">
    ## Additional Services

    Additional service fees cover specialized handling and additional fulfillment services.

    **Common extra services include:**

    * **Extra Picks** - Any pick fees beyond those included in fulfillment fees
    * **Kitting** - Assembly of product bundles
    * **De-kitting** - Disassembly of bundles into individual units
    * **Returns Processing** - Handling customer returns
    * **Return to Sender (RTS)** - Processing undeliverable packages
    * **Carrier Surcharges** - Pass-through charges from shipping carriers
    * **Interceptions & Corrections** - Fees for modifying shipments in transit
    * **Signature Fees** - Cost for requiring signature upon delivery

    Each service is itemized separately with clear descriptions.
  </Tab>

  <Tab title="Credits & Adjustments">
    ## Credits & Adjustments

    Credits appear as negative amounts on your invoice and reduce your total balance.

    **Common credits include:**

    * **Claim reimbursements** - Credits for lost or damaged shipments
    * **Billing corrections** - Adjustments for billing errors
    * **Promotional credits** - Special offers or discounts
    * **Overage adjustments** - Corrections for incorrectly charged fees

    Credits are clearly labeled with descriptions explaining the reason for the adjustment.
  </Tab>
</Tabs>

***

## Using the XLS Detail File

The XLS detail file is your most powerful tool for analyzing fulfillment costs and integrating billing data with your accounting systems.

**How to use the XLS file:**

### Data Analysis

* **Sort by fulfillment center** - Identify which locations generate the most costs
* **Filter by service type** - See how much you spend on storage vs. fulfillment vs. extra services
* **Track trends over time** - Compare weekly invoices to identify cost patterns
* **Identify cost drivers** - Find which products or services generate the highest fees

### Accounting Integration

* **Import into QuickBooks, Xero, or other accounting software** - Use the detailed line items for precise bookkeeping
* **Match to orders** - Cross-reference charges with your order management system
* **Allocate costs** - Assign fulfillment expenses to specific products, channels, or business units
* **Generate reports** - Create custom reports for financial analysis and forecasting

### Cost Optimization

* **Identify high-storage SKUs** - Find products consuming expensive storage space
* **Analyze fulfillment efficiency** - See if orders are shipping from optimal fulfillment centers
* **Track extra service usage** - Determine if you're frequently incurring avoidable fees
* **Monitor receiving costs** - Ensure inbound shipments are properly prepared to minimize fees

<Tip>
  **Pro Tip**: Set up a weekly routine to review your XLS file. This helps you catch billing anomalies early, identify cost-saving opportunities, and maintain accurate financial records.
</Tip>

***

## Invoice Frequency and Billing Cycles

Understanding Jetpack's billing cycles helps you plan cash flow and anticipate upcoming charges.

**Weekly invoicing:**

* **Invoice generation** - Invoices are generated weekly covering all charges from the previous week
* **Email delivery** - Invoices arrive in your inbox shortly after generation
* **Payment due** - Payment is expected upon receipt of the invoice

**Storage billing cycles:**

Storage fees follow a semi-monthly billing cycle distinct from other charges:

* **Mid-month cycle** - Charges for storage from the 1st to the 15th, invoiced on the 15th
* **End-of-month cycle** - Charges for storage from the 16th to the last day, invoiced on the last day of the month

<Info>
  Storage fees are calculated daily but billed twice monthly. Your weekly invoices may include storage charges from these semi-monthly billing cycles along with regular fulfillment charges.
</Info>

***

## Billing Support and Questions

If you have questions about specific charges on your invoice or need help understanding any line items, Jetpack Care is here to help.

**Common reasons to contact support:**

* Charges you don't recognize or understand
* Discrepancies between expected and actual costs
* Questions about how specific fees are calculated
* Help reconciling invoice data with your orders
* Requests for billing adjustments or credits

<Tip title="Need Help with Your Invoice?">
  Have questions about a specific charge or need clarification on any invoice line item? Contact Jetpack Care for assistance. Our team is always here to help via Slack, phone, or email!
</Tip>

***

## Let's Dive Deeper

<CardGroup cols={3}>
  <Card title="Billing and Payments Overview" icon="credit-card" href="/fulfillment/billing-invoicing">
    Overview of Jetpack's billing approach and payment methods
  </Card>

  <Card title="General Pricing" icon="tag" href="/fulfillment/billing-invoicing/general-pricing">
    Detailed regional pricing for all services
  </Card>

  <Card title="Fulfillment Minimums" icon="gauge-high" href="/fulfillment/billing-invoicing/fulfillment-minimums">
    Regional minimum monthly fees and grace periods
  </Card>

  <Card title="General Rate Increases" icon="arrow-trend-up" href="/fulfillment/billing-invoicing/general-rate-increases">
    How and when pricing adjustments occur
  </Card>

  <Card title="Storage Fees" icon="warehouse" href="/fulfillment/billing-invoicing/additional-pricing/storage-fees">
    Understanding storage costs and bin/shelf/pallet pricing
  </Card>

  <Card title="Receiving Fees" icon="truck-ramp-box" href="/fulfillment/billing-invoicing/additional-pricing/receiving-fees">
    WRO processing and inbound receiving costs
  </Card>
</CardGroup>