> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manual FBA Prep with Jetpack

> Complete guide to manually preparing and shipping inventory to Amazon FBA warehouses using Jetpack, including freight order setup, label requirements, and step-by-step workflow for international markets.

<div className="page-intro">
  Manual FBA prep gives you full control over preparing and shipping inventory from Jetpack fulfillment centers to Amazon FBA warehouses—especially critical for freight orders and international markets. This comprehensive guide walks you through the complete manual FBA prep process, from creating FBA shipments in Amazon Seller Central to transferring inventory through your Jetpack dashboard, applying labels, and coordinating final delivery. Whether you're managing cross-border shipments or working with freight orders during service updates, this guide provides everything you need to successfully prep inventory for Amazon FBA.
</div>

<Warning title="Temporary Service Update: Freight Orders Require Manual Setup">
  Due to a temporary pause in automated FBA freight order generation, all FBA freight orders currently require manual submission. This process involves creating the FBA shipment in Amazon Seller Central first, then manually transferring inventory through your Jetpack dashboard by creating a dedicated FBA prep order. Follow the detailed steps in this guide for entering transfer information, shipping details, and uploading all required labels and documentation.

  For any issues during manual setup, contact Jetpack Care for assistance.
</Warning>

***

## What Is Manual FBA Prep?

Manual FBA prep is the process of transferring inventory from a Jetpack fulfillment center to an Amazon FBA warehouse using manual order creation rather than automated workflows. This method gives you direct control over:

* **Inventory selection** - Choose exactly which products and quantities to transfer
* **Shipment configuration** - Specify packing requirements and shipping methods
* **Label application** - Control when and how FBA labels are applied
* **Carrier selection** - Choose between Jetpack-purchased labels, freight services, or your own prepaid options

Manual FBA prep is particularly important for freight orders, international shipments, and situations where automated workflows don't meet your specific requirements.

<Info title="FBA Program Requirements">
  To qualify for Jetpack's FBA program, you must ship at least 400 non-FBA (B2C) orders per month via Jetpack.
</Info>

***

## Manual FBA Prep Pricing and SLA

Manual FBA orders are a value-add service, not a standalone offering. For detailed pricing information, contact Jetpack Care.

For service level agreement details specific to manual FBA prep orders, refer to [Jetpack's SLA documentation](/fulfillment/terms-and-slas).

***

## Providing Amazon FNSKU Barcodes to Jetpack

If Jetpack needs to apply Amazon Product Labels to your inventory during the FBA prep process, you must provide a PDF of the FNSKU barcode sheet on each product's details page in your dashboard.

### Uploading FNSKU Barcode Sheets

<Steps>
  <Step title="Access the Product Catalog">
    From the **Product Catalog** in your Jetpack dashboard, click **Products** on the left-hand navigation bar to open the Product Catalog.

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-product-catalog.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=067228b77644da14fba6e32c3b095c20" alt="Product Catalog showing products list" className="screenshot" width="924" height="426" data-path="images/b2b/amazon-fba/fba-product-catalog.png" />
  </Step>

  <Step title="Select the product and upload FNSKU barcode sheet">
    Locate the product that requires Amazon Product Labels and click the product **Name** (hyperlinked) to open the product details page. Scroll to the **Fulfillment Information** tile, check the box next to **"This needs an Amazon FNSKU barcode sheet"**, and click **Choose File** to upload the PDF file for the product's Amazon Product Label. You will receive a success message confirming the upload.

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-fnsku-upload.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=7c618f41c4eb956aa3bdf92c9d7f0d75" alt="Product details page showing FNSKU barcode sheet upload checkbox and file selection" className="screenshot" width="762" height="433" data-path="images/b2b/amazon-fba/fba-fnsku-upload.png" />
  </Step>

  <Step title="Save your changes">
    Click **Save** in the Unsaved Changes bar at the top of the page to complete the upload.

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-unsaved-changes.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=a80a4aeaff9099dfb5b0bf2287793c1e" alt="Unsaved Changes bar with Save button" className="screenshot" width="1021" height="45" data-path="images/b2b/amazon-fba/fba-unsaved-changes.png" />
  </Step>
</Steps>

Jetpack will use the uploaded barcode sheet to apply the correct Amazon Product Labels during the FBA prep process.

***

## Creating Manual FBA Orders in Amazon Seller Central

Before creating the FBA prep order in your Jetpack dashboard, you must first create the FBA shipment in Amazon Seller Central. This generates the FBA Shipment ID that you'll need for the Jetpack transfer order.

### Step-by-Step: Amazon Seller Central Setup

<Steps>
  <Step title="Navigate to FBA Inventory">
    From Amazon Seller Central, click **Inventory** in the main navigation and select **FBA Inventory** from the dropdown menu.

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-seller-central-inventory-menu.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=346d0fd42511133ab568e68d255ef933" alt="Amazon Seller Central Inventory menu" className="screenshot" width="541" height="649" data-path="images/b2b/amazon-fba/fba-seller-central-inventory-menu.png" />
  </Step>

  <Step title="Access Shipments and start new">
    Click **Shipments** on the top navigation bar, select **Send to Amazon**, then click **Start new** (hyperlinked) to begin a new shipment.

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-seller-central-shipments-dropdown.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=c965962999bcf96608ae06492ad07211" alt="Amazon Seller Central Shipments dropdown showing Send to Amazon" className="screenshot" width="634" height="222" data-path="images/b2b/amazon-fba/fba-seller-central-shipments-dropdown.png" />

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-seller-central-start-new.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=7f312f6f8a954650d05c724d348d3906" alt="Amazon Seller Central showing Start new shipment link" className="screenshot" width="933" height="45" data-path="images/b2b/amazon-fba/fba-seller-central-start-new.png" />
  </Step>

  <Step title="Configure shipment details">
    Input the **Jetpack fulfillment center address** as the Ship from address (verify the correct address via [Jetpack's Fulfillment Centers page](/fulfillment/tools-techniques/fulfillment-center-locations)). Select the product(s) you want to send and choose **individual units**, then enter the total units for each product.
  </Step>

  <Step title="Ready to pack">
    Click **Ready to pack** and then click **Pack individual units**.

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-seller-central-ready-to-pack.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=265a244aa3a05b6895dc940ee01a5f61" alt="Amazon Seller Central Ready to pack button" className="screenshot" width="900" height="139" data-path="images/b2b/amazon-fba/fba-seller-central-ready-to-pack.png" />

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-seller-central-pack-individual-units.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=d28a457dbc81341335442141c24d13ea" alt="Amazon Seller Central Pack individual units button" className="screenshot" width="693" height="156" data-path="images/b2b/amazon-fba/fba-seller-central-pack-individual-units.png" />
  </Step>

  <Step title="Skip packing and review splits">
    Click **Skip packing and continue** to proceed. Review how Amazon will split your order across different fulfillment centers.

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-skip-packing.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=581d1791eb24a5e21ef7aca49137d1c4" alt="Amazon Seller Central skip packing screen" className="screenshot" width="900" height="198" data-path="images/b2b/amazon-fba/fba-skip-packing.png" />

    **Important:** For each destination fulfillment center, you must create a separate FBA prep order in the Jetpack dashboard.
  </Step>
</Steps>

<Info title="Multiple Destinations">
  If Amazon splits your shipment across multiple FBA warehouses, you'll create one manual FBA prep order in Jetpack for each destination. Each order will have its own FBA Shipment ID.
</Info>

After completing this setup in Amazon Seller Central, you'll have your FBA Shipment ID(s). Keep these handy—you'll need them to create the corresponding FBA prep orders in your Jetpack dashboard.

***

## Creating Manual FBA Prep Orders in the Jetpack Dashboard

After creating the FBA shipment in Amazon Seller Central, you'll transfer the inventory through your Jetpack dashboard using the Inventory Transfer workflow.

### Step-by-Step: Jetpack Dashboard Setup

<Steps>
  <Step title="Navigate to Orders and create new order">
    Click **Orders** on the left-hand navigation bar, select **All Orders**, and click the **New Order** button at the top right. Under "Who are you shipping to?", choose **Amazon FBA**, then click **Next - Item Selection**.
  </Step>

  <Step title="Access Inventory Transfer page">
    Click the provided link in the banner that says **"go to the Inventory Transfer page"**.

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-inventory-transfer-banner.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=93402f6ab954de703b62cc190e9fd616" alt="Banner showing link to Inventory Transfer page" className="screenshot" width="766" height="490" data-path="images/b2b/amazon-fba/fba-inventory-transfer-banner.png" />
  </Step>

  <Step title="Click Transfer Inventory">
    Click the **Transfer Inventory** button to open the transfer order popup.

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-inventory-transfer-button.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=39613f947074c82b54f9a23c5f11993b" alt="Inventory Transfer page with Transfer Inventory button" className="screenshot" width="900" height="157" data-path="images/b2b/amazon-fba/fba-inventory-transfer-button.png" />
  </Step>

  <Step title="Enter transfer information">
    In the pop-up window, enter the transfer information:

    | Field               | Selection/Input                                                         |
    | ------------------- | ----------------------------------------------------------------------- |
    | **Transfer Type**   | Select **External Transfer**                                            |
    | **Transfer From**   | Choose the Jetpack fulfillment center that will prep and ship the order |
    | **Transfer To**     | Select **Amazon FBA**                                                   |
    | **FBA Shipment ID** | Enter the shipment ID from Amazon Seller Central                        |

    **(Optional)** Check the box if the items require **Amazon Product Labels** that you want Jetpack to attach (Jetpack will use the product labels you previously uploaded to the product details page). Under **Packing Instructions**, select **Individual Items**, then click **Next**.

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-transfer-popup.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=4b2b8ca9576527d8218db00b06e7ffeb" alt="Inventory Transfer popup with fields for transfer type, locations, and FBA Shipment ID" className="screenshot" width="622" height="715" data-path="images/b2b/amazon-fba/fba-transfer-popup.png" />
  </Step>

  <Step title="Choose your shipping method">
    Select the appropriate shipping method based on your needs:

    | Shipping Method                   | When to Use                                    | Details                                                                                                                                                                  |
    | --------------------------------- | ---------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
    | **Discounted label from Jetpack** | Parcel shipments with Jetpack-purchased labels | <ul><li>Jetpack purchases and applies shipping labels</li><li>Best for standard parcel-sized FBA shipments</li><li>Carrier selection based on your preferences</li></ul> |
    | **Jetpack Freight**               | Freight shipments arranged by Jetpack          | <ul><li>Jetpack arranges freight carrier and scheduling</li><li>Ideal for palletized shipments</li><li>Available for US, UK, EU, and AU</li></ul>                        |
    | **Prepaid standard carrier**      | Self-purchased parcel labels                   | <ul><li>You purchase your own parcel shipping labels</li><li>Upload required labels after order creation</li><li>Gives you full carrier control</li></ul>                |
    | **Prepaid freight (palletized)**  | Self-arranged freight shipments                | <ul><li>You arrange your own freight carrier and pickup</li><li>Upload Bill of Lading</li><li>Schedule pickup with your chosen carrier</li></ul>                         |

    Input a future date for **"When should we pick inventory?"** The order will move to Processing status on this date. After 4 business days in Processing, the order will be ready for carrier pickup.

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-shipping-method-selection.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=5758611b926a741b0849f02f575a006c" alt="Shipping method options for FBA prep orders" className="screenshot" width="502" height="651" data-path="images/b2b/amazon-fba/fba-shipping-method-selection.png" />
  </Step>

  <Step title="Complete order details and save">
    Enter the recipient's name and address (this should match the Amazon FBA warehouse address from Amazon Seller Central). Select the items and their quantities (quantities should match what you specified in Amazon Seller Central). **(Optional)** Upload stickers (PDF) from Amazon Seller Central for each item if needed. Click **Save** to complete the order creation. **(Optional)** Subscribe to order updates to receive email notifications.

    Once the order is packed, Jetpack will email you with the shipment dimensions and weight. You can also export the order details to Excel by clicking the **Actions** button on the order details page—the file will be emailed to your inbox.
  </Step>
</Steps>

***

## FBA Prep Requirements

Amazon has specific labeling and packaging requirements for all FBA shipments. Jetpack follows these standards to ensure your inventory is accepted at Amazon warehouses.

### Labeling Requirements

Every box or pallet must have a unique GS1 (carton and pallet) label. You will incur label fees per carton/pallet applied.

#### FBA Carton Label Example

<img src="https://mintcdn.com/jetpack/UH2x7zIe4mu_eyhk/images/b2b/amazon-fba/fba-carton-label-example.png?fit=max&auto=format&n=UH2x7zIe4mu_eyhk&q=85&s=cfc1d28f14135f634a7831e17dd1be57" alt="Example of Amazon FBA carton label with barcode" className="screenshot" width="444" height="319" data-path="images/b2b/amazon-fba/fba-carton-label-example.png" />

#### FBA Pallet Label Example

<img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-pallet-label-example.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=9efa9c34ba5ef76dc5223fa8307f6d27" alt="Example of Amazon FBA pallet label with barcode" className="screenshot" width="393" height="297" data-path="images/b2b/amazon-fba/fba-pallet-label-example.png" />

#### FBA Carton Label Placement

Labels must be placed on the exterior of boxes in a visible location that won't be obscured during transit or warehousing.

<img src="https://mintcdn.com/jetpack/UH2x7zIe4mu_eyhk/images/b2b/amazon-fba/fba-carton-label-placement.png?fit=max&auto=format&n=UH2x7zIe4mu_eyhk&q=85&s=31bc6bd06a1bcf33b0cdfbd675c37110" alt="Diagram showing proper FBA carton label placement on boxes" className="screenshot" width="211" height="183" data-path="images/b2b/amazon-fba/fba-carton-label-placement.png" />

#### FBA Pallet Label Placement

Pallet labels must be applied to all four sides of the pallet at a height easily scannable by warehouse staff.

<img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-pallet-label-placement.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=768b982109afef36f1040c6b19d5fd0d" alt="Diagram showing proper FBA pallet label placement" className="screenshot" width="195" height="238" data-path="images/b2b/amazon-fba/fba-pallet-label-placement.png" />

### Dimension and Weight Limits

Amazon enforces strict dimension and weight limits for FBA shipments. If your order exceeds these limits, Jetpack will automatically split it into multiple compliant shipments.

| Shipment Type      | Limits                                                                                                |
| ------------------ | ----------------------------------------------------------------------------------------------------- |
| **Parcel orders**  | <ul><li>Maximum of 50 lb per box</li><li>No single dimension may exceed 25 inches in length</li></ul> |
| **Freight orders** | <ul><li>Maximum of 1,500 lb per pallet</li><li>Standard pallet dimensions apply</li></ul>             |

***

## Post-Packing Steps: Uploading Amazon Box Labels

After Jetpack has packed your FBA prep order, you must complete additional steps in Amazon Seller Central to generate and upload the Amazon Box labels. These labels are separate from shipping labels and are required for all Amazon FBA shipments.

### What Happens After Packing

1. You will receive an email notification that the order has been packed
2. The email will prompt you to upload the Amazon Box labels
3. You can view dimensions and weight under the **Shipment Breakdown** section of the order in your Jetpack dashboard
4. Click **View Dimensions** for the full packing configuration

For detailed information about retrieving pallet and box dimensions, see [Package Size and Weight Policies](/fulfillment/tools-techniques/package-size-weight-policies).

### Completing Amazon Seller Central Workflow

<Steps>
  <Step title="Access Active Workflows">
    From Amazon Seller Central, click **Active Workflows** and select **Continue Workflow** for the relevant FBA order.

    <img src="https://mintcdn.com/jetpack/UH2x7zIe4mu_eyhk/images/b2b/amazon-fba/fba-active-workflows.png?fit=max&auto=format&n=UH2x7zIe4mu_eyhk&q=85&s=991154656c4816653a1b12dee5c7a02d" alt="Amazon Seller Central Active Workflows screen" className="screenshot" width="832" height="316" data-path="images/b2b/amazon-fba/fba-active-workflows.png" />

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-continue-workflow.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=7824bbd2139a263f406a75a1e1ee89c7" alt="Continue Workflow button for FBA order" className="screenshot" width="775" height="547" data-path="images/b2b/amazon-fba/fba-continue-workflow.png" />
  </Step>

  <Step title="Submit packing details">
    Under the **Submit Packing Details** section, input the total number of boxes for each shipment. Click **Generate Excel file** to download the template for dimensions and weight, then click **Accept Charges and Confirm Shipments**.

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-submit-packing-details.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=f9cc35dd3cb87ce0e4d86dbebc4dd276" alt="Submit Packing Details section in Amazon Seller Central" className="screenshot" width="477" height="126" data-path="images/b2b/amazon-fba/fba-submit-packing-details.png" />
  </Step>

  <Step title="Confirm transportation">
    Click **Step 2c: Confirm Transportation**. Input the **Ship Date** using the calendar icon, then click **Accept Charges and Confirm Shipments** again.

    <img src="https://mintcdn.com/jetpack/UH2x7zIe4mu_eyhk/images/b2b/amazon-fba/fba-confirm-transportation.png?fit=max&auto=format&n=UH2x7zIe4mu_eyhk&q=85&s=d275afdcf9a999cfc358b4dd18ea3814" alt="Confirm Transportation step in Amazon Seller Central" className="screenshot" width="900" height="339" data-path="images/b2b/amazon-fba/fba-confirm-transportation.png" />
  </Step>

  <Step title="Fill out the Excel template">
    Open the Excel file you downloaded and input the dimensions and weight for each shipment. Use the dimensions and weight from the Jetpack dashboard order details and ensure accuracy to avoid Amazon receiving discrepancies.

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-excel-dimensions.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=4a9a1eda295f101198d2190a5143e443" alt="Excel template showing dimension and weight fields" className="screenshot" width="913" height="243" data-path="images/b2b/amazon-fba/fba-excel-dimensions.png" />

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-excel-template.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=70e984e6ba35c42771098d4b02c18fe1" alt="Complete Excel template with box dimensions" className="screenshot" width="900" height="184" data-path="images/b2b/amazon-fba/fba-excel-template.png" />
  </Step>

  <Step title="Upload Excel file">
    Save the completed Excel file and upload it back to Amazon Seller Central. After uploading, click **Accept Charges and Confirm Shipments** again.
  </Step>

  <Step title="Download Amazon Box Labels">
    Download the **Amazon Box Labels** from Amazon Seller Central. These labels are required for all Amazon shipments, regardless of your shipping label selection.
  </Step>

  <Step title="Select carrier and configure shipment">
    Click **Continue to Carrier and Pallet Information**. Select **Amazon Partnered Carrier** (if you want to purchase shipping labels from Amazon) or **Non-Partnered Carrier** (if you purchased labels from Jetpack or are using your own carrier).

    <img src="https://mintcdn.com/jetpack/UH2x7zIe4mu_eyhk/images/b2b/amazon-fba/fba-carrier-selection.png?fit=max&auto=format&n=UH2x7zIe4mu_eyhk&q=85&s=20285d711103963c0d0e5247618a84d4" alt="Carrier selection screen in Amazon Seller Central" className="screenshot" width="828" height="180" data-path="images/b2b/amazon-fba/fba-carrier-selection.png" />

    Select a **Delivery Window** using the calendar icon and input the total number of pallets in the shipment (if applicable).

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-delivery-window-pallets.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=0a645cad49593136a9ba0abed4ea9237" alt="Delivery window and pallet information fields" className="screenshot" width="900" height="388" data-path="images/b2b/amazon-fba/fba-delivery-window-pallets.png" />
  </Step>

  <Step title="Download labels and approve shipment">
    **(If applicable)** Download the shipping labels provided by Amazon if you selected Amazon Partnered Carrier. **(If applicable)** If Jetpack is applying Amazon product labels, select the **30-up labels 1" x 2 5/8" on US Letter size** format and download them. Once all information is complete, click **Approve Shipment**.
  </Step>
</Steps>

***

## Final Steps: Uploading Labels to Jetpack Dashboard

After completing the Amazon Seller Central workflow, return to your Jetpack dashboard to upload all required labels and documentation.

### Uploading Amazon Box Labels

<Steps>
  <Step title="Navigate to your FBA prep order">
    From the Jetpack dashboard, navigate to **All Orders** and locate your FBA prep order. Scroll down to the **Attachments** section of the order details page.
  </Step>

  <Step title="Upload Amazon Box Labels">
    Click **Upload Attachment**, select the Amazon box label file you downloaded from Amazon Seller Central, and update the file type dropdown to **Amazon Box Label**. Click the **Upload** button. The progress bar will update once the upload is complete.

    <img src="https://mintcdn.com/jetpack/ur_5BjSzf7SmVftd/images/b2b/amazon-fba/fba-upload-attachments.png?fit=max&auto=format&n=ur_5BjSzf7SmVftd&q=85&s=b4036ad2d271f070e136a154ea106452" alt="Attachments section showing file upload interface" className="screenshot" width="669" height="624" data-path="images/b2b/amazon-fba/fba-upload-attachments.png" />
  </Step>
</Steps>

### Uploading Additional Documents

Depending on your shipment configuration, you may need to upload additional documents:

| Document Type               | When Required                                               | File Type Selection    |
| --------------------------- | ----------------------------------------------------------- | ---------------------- |
| **Prepaid Shipping Labels** | If you selected prepaid standard carrier or prepaid freight | Prepaid Shipping Label |
| **Bill of Lading (BOL)**    | For shipments configured as prepaid freight (palletized)    | Bill of Lading         |
| **Commercial Invoice**      | For cross-border/international shipments                    | Other                  |

<Warning title="Combined Box and Shipping Labels">
  If Amazon provided both the box labels and shipping labels on the same PDF page, you must upload the document in **both** the Amazon Box Label section and the Prepaid Shipping Label section.
</Warning>

<Info title="Commercial Invoices for International Shipments">
  If your FBA shipment is traveling cross-border (e.g., from a US fulfillment center to an Amazon warehouse in Canada or Mexico), attach a commercial invoice and mark the file type as **Other**. Learn more about [customs and commercial invoices](/fulfillment/account-setup/shipping-preferences/customs-commercial-invoices).
</Info>

### Upload Issues

If you encounter any issues uploading attachments to your FBA order in the Jetpack dashboard, contact Jetpack Care via chat, phone, or email for immediate assistance.

***

## Manual FBA Prep FAQs

<Accordion title="What's the difference between manual and automated FBA prep?">
  Manual FBA prep requires you to create the FBA shipment in Amazon Seller Central first, then manually transfer inventory in the Jetpack dashboard. Automated FBA prep (when available) allows Jetpack to automatically generate and process FBA shipments based on your Amazon Seller Central connection.

  Manual prep is currently required for all freight orders due to a temporary service update. For standard parcel orders, automated FBA prep is the recommended workflow when available. Learn more about [creating automated FBA shipments](/fulfillment/b2b/amazon-fba/creating-automated-fba-shipments).
</Accordion>

<Accordion title="Can I use manual FBA prep for parcel orders, or is it only for freight?">
  You can use manual FBA prep for both parcel and freight orders. However, manual prep is particularly important for freight orders during the current temporary service pause. For standard parcel orders, automated FBA prep is generally more efficient when available.
</Accordion>

<Accordion title="How do I know which fulfillment center address to use in Amazon Seller Central?">
  Always use the address of the Jetpack fulfillment center that will be prepping and shipping your FBA order. Verify the correct address on [Jetpack's Fulfillment Centers page](/fulfillment/tools-techniques/fulfillment-center-locations). The fulfillment center you select should be the same one you choose when creating the transfer order in your Jetpack dashboard.
</Accordion>

<Accordion title="What happens if Amazon splits my shipment to multiple warehouses?">
  If Amazon splits your shipment across multiple FBA warehouses, you must create a separate FBA prep order in your Jetpack dashboard for each destination. Each destination will have its own FBA Shipment ID from Amazon Seller Central, and each requires its own transfer order in Jetpack with corresponding labels and documentation.
</Accordion>

<Accordion title="Do I need to upload FNSKU barcode sheets for every product?">
  Only if you want Jetpack to apply Amazon Product Labels to your inventory. If your products already have Amazon FNSKU labels applied (e.g., from your manufacturer or another prep service), you don't need to upload barcode sheets. However, if Jetpack needs to label your products, you must upload the FNSKU barcode sheet PDF to each product's details page before creating the FBA prep order.
</Accordion>

<Accordion title="What is the difference between Amazon Box Labels and shipping labels?">
  Amazon Box Labels are GS1 carton or pallet labels that identify your shipment to Amazon's receiving system. These are required for all FBA shipments and must be uploaded to your Jetpack dashboard.

  Shipping labels are the carrier labels (e.g., FedEx, UPS, freight carrier) that route your shipment to the Amazon warehouse. Depending on your shipping method selection, these may be purchased by Jetpack, purchased by you, or purchased through Amazon's partnered carrier program.

  Both types of labels are required, but they serve different purposes.
</Accordion>

<Accordion title="How long does it take to process a manual FBA prep order?">
  The service level agreement (SLA) for manual FBA prep orders begins when the order enters Processing status (based on the inventory reserve date you selected). After entering Processing, the order will be ready for carrier pickup within 4 business days. For specific SLA details, refer to [Jetpack's SLA documentation](/fulfillment/terms-and-slas).
</Accordion>

<Accordion title="Can I change the FBA prep order after I create it in the Jetpack dashboard?">
  Limited changes can be made after order creation. If you need to adjust inventory quantities, change the fulfillment center, or modify other critical details, contact Jetpack Care immediately. Note that requesting adjustments to inventory within the order (adding, removing, or canceling) may incur a fee priced as a paid request.
</Accordion>

***

## Let's Dive Deeper

<CardGroup cols={3}>
  <Card title="Amazon FBA Overview" icon="amazon" href="/fulfillment/b2b/amazon-fba">
    Back to the main FBA guide
  </Card>

  <Card title="Creating Automated FBA Shipments" icon="robot" href="/fulfillment/b2b/amazon-fba/creating-automated-fba-shipments">
    Learn about automated FBA workflows for parcel orders
  </Card>

  <Card title="Creating Manual B2B Orders" icon="file-invoice" href="/fulfillment/b2b/creating-manual-b2b-orders">
    General B2B order creation process
  </Card>

  <Card title="FBA LTL Workflow" icon="truck" href="/fulfillment/b2b/amazon-fba/fba-ltl-workflow">
    Detailed freight and LTL shipment workflow
  </Card>

  <Card title="Troubleshooting FBA Errors" icon="triangle-exclamation" href="/fulfillment/b2b/amazon-fba/troubleshooting-fba-errors">
    Common FBA issues and solutions
  </Card>

  <Card title="Upload Order Attachments" icon="paperclip" href="/fulfillment/b2b/upload-order-attachments">
    Detailed guide to uploading documents
  </Card>
</CardGroup>

<div className="jetpack-callout">
  <img src="https://mintcdn.com/jetpack/2iejPNBTYKEx6ntF/images/jetpack-logomark-256.png?fit=max&auto=format&n=2iejPNBTYKEx6ntF&q=85&s=340604ced4add3864f2641341826e1c9" alt="Jetpack" className="jetpack-callout-icon" width="256" height="256" data-path="images/jetpack-logomark-256.png" />

  <div className="jetpack-callout-content">
    <h4 className="jetpack-callout-title">Questions? Contact Jetpack Care.</h4>
    <p className="jetpack-callout-text">If you have any questions or run into issues with manual FBA prep, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!</p>
  </div>
</div>
