> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Choosing Default Carriers

> Map your ecommerce store's shipping methods to ShipBob's ship options to ensure orders are fulfilled accurately and cost-effectively.

<div className="page-intro">
  **Ship Option Mapping** allows Jetpack to match your store's shipping options with the ShipBob ship options available in your dashboard. For example, if your store offers standard shipping and 2-day expedited shipping, both options must be mapped in the Jetpack dashboard so orders can be fulfilled accordingly. The mapping must match your store's shipping options exactly to integrate successfully.
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    <img
      src="https://mintcdn.com/jetpack/l0jHEdf4TBXptPmb/images/shipbob-logomark.svg?fit=max&auto=format&n=l0jHEdf4TBXptPmb&q=85&s=12e573fede92cef73c1e1c767cd19643"
      alt="ShipBob"
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      width="22"
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      data-path="images/shipbob-logomark.svg"
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    >
      Our ShipBob Partnership
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  >
    Jetpack has partnered with ShipBob to bring their industry-leading shipping network to our brands. When you configure shipping in your Jetpack dashboard, you're mapping your store's shipping methods to <strong>ShipBob ship options</strong> (like ShipBob Standard, ShipBob Expedited, and ShipBob 2-Day Express). ShipBob's carrier network automatically selects the most cost-effective carrier and service to fulfill your orders while meeting your delivery commitments.
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## How Ship Option Mapping Works

Your ecommerce store might offer options like standard shipping and 2-day expedited shipping. In the Jetpack dashboard, you map each of these options to their corresponding ShipBob ship options. This enables the system to process orders with the correct carrier service.

When a shipping method is mapped to an aggregated option (e.g., ShipBob Standard (Ground), ShipBob Expedited, ShipBob 2-Day Express, or ShipBob Overnight), **ShipBob automatically selects the cheapest carrier and service at the time of label generation**.

If an order is mapped to a specific carrier and that option isn't available, the system will override your selection and update the ship option to ShipBob Standard (Ground) to avoid delays or cancellations.

***

## Navigating to Ship Option Mapping

From the Jetpack dashboard:

<Steps>
  <Step title="Open Settings">
    Click **Settings** on the left-hand navigation bar (additional menu options will appear).
  </Step>

  <Step title="Click Ship Option Mapping">
    Under the **Shipment Management** section, click **Ship Option Mapping**.

    <img src="https://mintcdn.com/jetpack/7RWLx3sOtyE-8irP/fulfillment/account-setup/images/choosing-default-carriers-settings-navigation.png?fit=max&auto=format&n=7RWLx3sOtyE-8irP&q=85&s=b7650a60f2cb2ea44d9b84599cb6b287" alt="Settings menu showing Shipment Management section with Ship Option Mapping highlighted" className="screenshot" width="1414" height="1296" data-path="fulfillment/account-setup/images/choosing-default-carriers-settings-navigation.png" />

    You will be redirected to the Ship Option Mapping page, where you can add new shipping methods and update existing ones.
  </Step>
</Steps>

***

## The ShipBob Default Option

The **ShipBob Default** option automatically populates under the Shipping Method column along with the shipping options from your ecommerce store. ShipBob Default is used for shipments imported without a specific Shipping Method or via Excel import.

If you use USPS media mail as your default, you must have it approved by contacting Jetpack Care.

***

## Adding a New Shipping Method

From the Ship Option Mapping page:

<Steps>
  <Step title="Enter shipping method name">
    In the text box provided, input the name of the new Shipping Method.

    <img src="https://mintcdn.com/jetpack/7RWLx3sOtyE-8irP/fulfillment/account-setup/images/choosing-default-carriers-add-shipping-method.png?fit=max&auto=format&n=7RWLx3sOtyE-8irP&q=85&s=2bab95e747a360b736d5cedf93554c11" alt="Ship Option Mapping page showing Add new shipping method text field and Add button" className="screenshot" width="1388" height="335" data-path="fulfillment/account-setup/images/choosing-default-carriers-add-shipping-method.png" />
  </Step>

  <Step title="Verify exact match">
    **Important**: Ensure the shipping method matches exactly as it appears on your store.
  </Step>

  <Step title="Add the shipping method">
    Click **Add** to include the new shipping method in your mapping list.
  </Step>
</Steps>

***

## Configuring Your Ship Option Mapping

<Steps>
  <Step title="Locate the shipping method">
    Locate the newly added shipping method under the **Shipping Method** column.
  </Step>

  <Step title="Choose ship option">
    From the drop-down list under **Domestic Ship Option**, choose the relevant shipping option.
  </Step>

  <Step title="Activate the method">
    By default, new Shipping Methods are inactive—check the box next to the shipping method to mark it as **active**.
  </Step>

  <Step title="Save mapping">
    Click **Save Mapping** to apply the changes.

    You can update the ship option anytime by selecting a different option from the drop-down list. Options can be activated or deactivated at any time, though shipping methods cannot be deleted, only deactivated.
  </Step>
</Steps>

***

## Verifying Your Ship Option Mapping

The best way to confirm that your ship option mapping is updated correctly is to create a test order. Remember to cancel the test order in the Jetpack dashboard once you verify that the order information appears accurate.

***

## International Considerations

When configuring ship option mapping for US to International or Non-US orders, the mapping depends on the choice under the **Domestic Ship Option** column. The International Ship Option reviews the domestic setting to select the appropriate carrier/service available in the origin country.

For orders shipping from outside the destination country, a commercial invoice is required:

* **B2C orders**: The Jetpack dashboard automatically generates and attaches the invoice
* **B2B shipments**: You must attach the invoice manually in the dashboard

For more about international shipments, see [Customs + Commercial Invoices](/fulfillment/account-setup/shipping-preferences/customs-commercial-invoices).

***

## Available Ship Options by Country of Origin

By properly mapping your ecommerce shipping methods to ShipBob's ship options, you ensure that orders are fulfilled accurately and at the best possible rate.

<Tabs>
  <Tab title="USA">
    ### United States (US)

    **Domestic Settings**: Choose a low-rate or fast option.

    * **Lowest-Rate Option**: Set shipping to our most popular solution -- **ShipBob Economy** -- the system chooses the lowest available rate from the nation's best carriers.
    * **Faster Option**: ShipBob 2-Day Express is recommended for quicker delivery, targeting 2-day service at lower rates than traditional air shipping

    | Ship Option          | Transit Time      |
    | -------------------- | ----------------- |
    | **Economy/Standard** | 1-7 business days |
    | **2-Day**            | 2 business days   |
    | **Expedited**        | 2-3 business days |

    **Cross-Border Settings**: Standard or Expedited. Shipments are delivered duty unpaid (DDU) with an option to enable delivery duty paid (DDP). Overnight delivery is not available for international orders.

    | Ship Option   | Transit Time       |
    | ------------- | ------------------ |
    | **Standard**  | 7-30 business days |
    | **Expedited** | 1-6 business days  |
  </Tab>

  <Tab title="Canada">
    ### Canada

    **Domestic Settings**: Standard and Expedited

    | Ship Option   | Transit Time      |
    | ------------- | ----------------- |
    | **Standard**  | 2-7 business days |
    | **Expedited** | 1-3 business days |

    **Cross-Border Settings**: Standard or Expedited. All shipments are delivered DDU.

    | Ship Option   | Transit Time      |
    | ------------- | ----------------- |
    | **Standard**  | 5-7 business days |
    | **Expedited** | 2-5 business days |
  </Tab>

  <Tab title="UK">
    ### United Kingdom (UK)

    **Domestic Settings**: Standard and Expedited

    | Ship Option   | Transit Time      |
    | ------------- | ----------------- |
    | **Standard**  | 1-3 business days |
    | **Expedited** | 1-2 business days |

    **Special Note**: For bubble mailers or poly mailers within specific dimensions, a **Larger Letter Shipping** option may be available.

    **Cross-Border Settings**: Standard or Expedited. Shipments are DDU with an option to enable DDP.

    | Ship Option   | Transit Time      |
    | ------------- | ----------------- |
    | **Standard**  | 5-7 business days |
    | **Expedited** | 2-5 business days |
  </Tab>

  <Tab title="EU">
    ### European Union (EU)

    **EU (Netherlands) Domestic Settings**: Standard

    | Ship Option   | Transit Time      |
    | ------------- | ----------------- |
    | **Standard**  | 3-5 business days |
    | **Expedited** | 1-3 business days |

    **Cross-Border Settings** (outside the EU): Standard or Expedited. Shipments are DDU with an option to enable DDP.

    | Ship Option   | Transit Time       |
    | ------------- | ------------------ |
    | **Standard**  | 4-14 business days |
    | **Expedited** | 2-5 business days  |
  </Tab>

  <Tab title="Australia">
    ### Australia

    **Domestic Settings**: Standard or Expedited (Expedited is quicker; Standard is more cost-effective)

    | Ship Option   | Transit Time      |
    | ------------- | ----------------- |
    | **Standard**  | 1-7 business days |
    | **Expedited** | 1-3 business days |

    **Cross-Border Settings**: Standard or Expedited. All shipments are delivered DDU.

    | Ship Option   | Transit Time       |
    | ------------- | ------------------ |
    | **Standard**  | 8-25 business days |
    | **Expedited** | 4-18 business days |
  </Tab>
</Tabs>

***

## Additional Considerations

**Carriers do not guarantee delivery dates for standard shipments.**

Delays may occur due to factors such as:

* Address issues
* Customer unavailability
* Peak shipping times (e.g., Thanksgiving through Christmas)

The carriers and carrier services for each ship option are continuously reviewed and updated to ensure reliability and cost-effectiveness. For the latest information, you can review Jetpack's carrier data or contact your Jetpack Care Manager or Jetpack Care team.

***

## Let's Dive Deeper

<CardGroup cols={3}>
  <Card title="Shipping Preferences Overview" icon="sliders" href="/fulfillment/account-setup/shipping-preferences">
    Back to the main shipping preferences guide
  </Card>

  <Card title="Automation Rules" icon="gears" href="/fulfillment/account-setup/shipping-preferences/automation-rules">
    Automate carrier selection with conditional logic
  </Card>

  <Card title="Customs + Commercial Invoices" icon="file-invoice" href="/fulfillment/account-setup/shipping-preferences/customs-commercial-invoices">
    Configure international shipping documentation
  </Card>

  <Card title="Destination-Based Fulfillment Rules" icon="map-location-dot" href="/fulfillment/rules-customization-kitting/destination-based-rules">
    Advanced geographic routing
  </Card>

  <Card title="D2C Turnaround Times + SLAs" icon="clock" href="/fulfillment/d2c/turnaround-times-slas">
    Understanding service level commitments
  </Card>

  <Card title="Integrating Your Store" icon="shop" href="/fulfillment/account-setup/integrating-store">
    Connect your ecommerce platform
  </Card>
</CardGroup>

<div className="jetpack-callout">
  <img src="https://mintcdn.com/jetpack/2iejPNBTYKEx6ntF/images/jetpack-logomark-256.png?fit=max&auto=format&n=2iejPNBTYKEx6ntF&q=85&s=340604ced4add3864f2641341826e1c9" alt="Jetpack" className="jetpack-callout-icon" width="256" height="256" data-path="images/jetpack-logomark-256.png" />

  <div className="jetpack-callout-content">
    <h4 className="jetpack-callout-title">Questions? Contact Jetpack Care.</h4>
    <p className="jetpack-callout-text">If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!</p>
  </div>
</div>