> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Shipping Preferences Overview
> Configure how your orders are packed, shipped, and delivered with Jetpack's comprehensive shipping preferences and settings.
Your Shipping Preferences put you in control of how your orders are packed, shipped, and delivered. From choosing carriers and setting automation rules to customizing packing slips and managing returns, these settings let you fine-tune every aspect of your fulfillment operations.
Whether you want to set reorder points for inventory, configure customs documentation, or add signature requirements for high-value shipments, Shipping Preferences give you the flexibility to match Jetpack's fulfillment to your business needs.
## Available Shipping Preferences
Configure your fulfillment operations with the following preference settings. Click on any preference to view detailed configuration instructions:
Configure how returned products are handled
Set up international shipping documentation
Create conditional logic for automatic fulfillment
Get alerts when inventory drops below thresholds
Map shipping options to carrier services
Control when orders begin shipping
Temporarily pause order processing
Configure standard and custom packaging
Brand your order documentation
Require signatures for deliveries
Add gift messages to orders
***
## How Shipping Preferences Work
Shipping Preferences are configured once in your Jetpack dashboard and automatically apply to all future orders that meet your specified criteria. You can set preferences at different levels:
**Account-Level Preferences** - Apply to all orders by default (e.g., default carrier selection, customs information)
**Product-Level Preferences** - Apply to orders containing specific products (e.g., reorder points, packaging requirements)
**Order-Level Preferences** - Apply based on order attributes using [automation rules](/fulfillment/account-setup/shipping-preferences/automation-rules) (e.g., signature requirements for high-value orders)
Most preferences can be updated at any time and take effect immediately for new orders.
***
## Common Preference Configurations
Here are the most frequently configured shipping preferences:
| Preference Type |
Common Use Cases |
Where to Configure |
| Carrier Selection |
- Map "2-Day Shipping" to FedEx 2Day
- Use USPS for lightweight packages
- Set regional carrier preferences
|
Choosing Default Carriers |
| Automation Rules |
- Require signatures for orders over \$500
- Route specific products to designated fulfillment centers
- Add special handling for fragile items
|
Automation Rules |
| Reorder Alerts |
- Get notified when SKUs drop below 50 units
- Set different thresholds for fast vs. slow movers
- Plan replenishment before stockouts
|
Setting Reorder Points |
| Customs Information |
- Configure HS codes for international shipments
- Set up EORI number for EU shipments
- Specify customs values and country of origin
|
Customs + Commercial Invoices |
***
## When to Configure Preferences
**During Onboarding:**
* Set up basic carrier mappings for standard shipping options
* Specify each product's packaging requirements
* Configure customs information if shipping internationally
**After First Orders:**
* Review automation opportunities based on order patterns
* Adjust carrier selections based on performance and costs
* Create reorder points based on actual sales velocity
**Ongoing Optimization:**
* Create new automation rules as business needs evolve
* Update customs information when adding new products
* Adjust signature requirements for seasonal promotions
For guidance on the overall onboarding process, see [The Onboarding Process](/fulfillment/account-setup).
***
## Let's Dive Deeper
Back to the Account Setup overview
Create conditional fulfillment logic
Configure carrier selection and transit times
Get low stock notifications
Set up international shipping documentation
Brand your order documentation
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!