> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending Us Your Inventory

> Learn how to create Warehouse Receiving Orders (WROs) and send inventory to Jetpack Fulfillment Centers.

<div className="page-intro">
  Before Jetpack can fulfill your orders, you'll need to send inventory to one of our Fulfillment Centers (FCs). This process starts with creating a Warehouse Receiving Order (WRO) in your dashboard, which notifies us of your incoming shipment and ensures smooth receiving.
</div>

## What is a Warehouse Receiving Order (WRO)?

A Warehouse Receiving Order (WRO) is your formal notification to Jetpack that inventory is on the way. It contains critical details about your shipment:

* **Products and quantities** - What you're sending and how much
* **Destination FC** - Which fulfillment center will receive the shipment
* **Lot numbers and expiration dates** - For products requiring batch tracking
* **Shipment details** - Number of boxes/pallets and tracking information

Creating a WRO before shipping ensures Jetpack is prepared to receive your inventory quickly and accurately.

***

## The WRO Process Overview

Sending inventory to Jetpack follows these key steps:

| Step                                        | What You Do                                                                                                                               | What Happens Next                                 |
| ------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------- |
| **1. Configure Your Products**              | <ul><li>Ensure products have barcodes</li><li>Verify dimensions and weights</li><li>Set up any lot tracking requirements</li></ul>        | Products ready for receiving                      |
| **2. Create Your WRO**                      | <ul><li>Select destination FC (or Hero Hub for MultiHub IQ)</li><li>Add products and quantities</li><li>Submit WRO for approval</li></ul> | You receive a unique WRO number                   |
| **3. Ship Your Inventory**                  | <ul><li>Use your freight partner or carrier</li><li>Label boxes with WRO number</li><li>Add tracking numbers to WRO</li></ul>             | Shipment in transit to Jetpack                    |
| **4. Receiving at Fulfillment Center (FC)** | <ul><li>Monitor WRO status in dashboard</li><li>Resolve any discrepancies</li></ul>                                                       | Jetpack receives, verifies, and shelves inventory |
| **5. Inventory Available**                  | <ul><li>View inventory in dashboard</li><li>Begin fulfilling orders</li></ul>                                                             | Inventory ready for order fulfillment             |

<Info title="MultiHub IQ Users">
  If you're using [MultiHub IQ (MIQ)](/fulfillment/multi-hub-iq), you'll send all inventory to your designated **Hero Hub**. Jetpack will then automatically distribute your inventory across regional FCs based on demand forecasting.
</Info>

***

## Shipping Methods

Jetpack supports multiple shipping methods based on your shipment size and type:

<Tabs>
  <Tab title="Parcels">
    ### Prepaid Parcels

    Best for smaller shipments sent via standard carriers:

    * **Carriers**: UPS, FedEx, USPS, DHL, regional carriers
    * **Your responsibility**: Purchase shipping labels, schedule pickup, provide tracking
    * **Ideal for**: Small replenishments, initial test shipments, low-volume products

    For detailed guidance, see [Sending Parcels Best Practices](/fulfillment/sending-inventory/best-practices/sending-parcels).
  </Tab>

  <Tab title="Freight (LTL)">
    ### Freight (LTL - Less Than Truckload)

    Best for larger shipments on pallets:

    * **Carriers**: LTL freight carriers, freight forwarders
    * **Your responsibility**: Schedule freight pickup, provide pallet details, BOL (Bill of Lading)
    * **Ideal for**: Large inventory replenishments, new product launches, case-packed items

    For detailed guidance, see [Sending Pallets Best Practices](/fulfillment/sending-inventory/best-practices/sending-pallets) and [Booking Dock Appointments](/fulfillment/sending-inventory/booking-dock-appointments).
  </Tab>

  <Tab title="Containers">
    ### Floor-Loaded Containers

    Best for high-volume international shipments:

    * **Method**: Full container load shipped directly to FC
    * **Your responsibility**: Coordinate with freight forwarder, provide container details
    * **Ideal for**: International imports, high-volume seasonal inventory

    For detailed guidance, see [Sending Floor Loaded Containers Best Practices](/fulfillment/sending-inventory/best-practices/sending-floor-loaded-containers).
  </Tab>
</Tabs>

***

## Why Accurate WROs Matter

Creating accurate WROs is critical for avoiding delays and additional fees:

| Common Issue                             | Why It Happens                                                                                                                         | How to Avoid It                                                               |
| ---------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------- |
| **Unidentified Receiving Orders (UROs)** | <ul><li>Products received don't match WRO</li><li>Missing or incorrect barcodes</li><li>No WRO created before shipment</li></ul>       | Create WRO before shipping, verify product details, use correct barcodes      |
| **Receiving Delays**                     | <ul><li>Incomplete WRO information</li><li>Missing lot numbers or expiration dates</li><li>Products not configured in system</li></ul> | Complete all WRO fields, configure products before creating WRO               |
| **Additional Fees**                      | <ul><li>Overage quantities beyond WRO</li><li>Non-compliant packaging</li><li>Missing appointments for LTL freight</li></ul>           | Match shipment to WRO exactly, follow packaging guidelines, book appointments |

<Warning title="URO Fees Apply">
  When shipments don't match WROs or arrive without a WRO, Jetpack creates an Unidentified Receiving Order (URO) to investigate. UROs incur additional fees and cause receiving delays. Learn more about [Unidentified Receiving Orders](/fulfillment/sending-inventory/unidentified-receiving-orders).
</Warning>

***

## Complete Sending Inventory Guide

This overview covers the basics of sending inventory to Jetpack. For comprehensive, step-by-step instructions on every aspect of the receiving process, visit the complete **Sending Inventory** section:

<CardGroup cols={2}>
  <Card title="Creating a WRO" icon="file-plus" href="/fulfillment/sending-inventory/creating-wro">
    Step-by-step guide to creating Warehouse Receiving Orders
  </Card>

  <Card title="Managing Your WROs" icon="list-check" href="/fulfillment/sending-inventory/managing-wro">
    Track WRO status, add tracking, and monitor receiving progress
  </Card>

  <Card title="Editing WROs" icon="pen-to-square" href="/fulfillment/sending-inventory/editing-wro">
    Modify WROs before and during the receiving process
  </Card>

  <Card title="Unidentified Receiving Orders" icon="circle-question" href="/fulfillment/sending-inventory/unidentified-receiving-orders">
    What UROs are and how to resolve them
  </Card>

  <Card title="WRO Bulk Product Upload" icon="file-excel" href="/fulfillment/sending-inventory/wro-bulk-product-upload">
    Upload large product lists via Excel template
  </Card>

  <Card title="Booking Dock Appointments" icon="calendar-days" href="/fulfillment/sending-inventory/booking-dock-appointments">
    Schedule receiving appointments for LTL freight
  </Card>
</CardGroup>

***

## Best Practices for Sending Inventory

Before creating your first WRO, review these best practices to ensure smooth receiving:

* [Sending Parcels](/fulfillment/sending-inventory/best-practices/sending-parcels) - Packaging and labeling for parcel shipments
* [Sending Pallets](/fulfillment/sending-inventory/best-practices/sending-pallets) - Palletizing requirements and regional specifications
* [Sending Floor Loaded Containers](/fulfillment/sending-inventory/best-practices/sending-floor-loaded-containers) - Container shipping guidelines
* [Creating + Managing Lot Products](/fulfillment/sending-inventory/best-practices/lot-products) - Products with expiration dates or batch tracking
* [Avoid Common WRO Mistakes](/fulfillment/sending-inventory/best-practices/avoid-common-wro-mistakes) - Top mistakes and how to prevent them

***

## Let's Dive Deeper

<CardGroup cols={3}>
  <Card title="Our Receiving Process" icon="boxes-packing" href="/fulfillment/sending-inventory">
    Complete overview of how Jetpack receives inventory
  </Card>

  <Card title="Creating a Warehouse Receiving Order (WRO)" icon="file-plus" href="/fulfillment/sending-inventory/creating-wro">
    Detailed WRO creation guide
  </Card>

  <Card title="Managing Your Warehouse Receiving Orders" icon="list-check" href="/fulfillment/sending-inventory/managing-wro">
    Track and manage WROs
  </Card>

  <Card title="The Onboarding Process" icon="rocket" href="/fulfillment/account-setup">
    Back to the Account Setup overview
  </Card>

  <Card title="Importing Your Orders" icon="file-import" href="/fulfillment/account-setup/importing-orders">
    Next step after sending inventory
  </Card>

  <Card title="Best Practices for Sending Inventory" icon="lightbulb" href="/fulfillment/sending-inventory/best-practices">
    Learn how to avoid common mistakes and optimize receiving
  </Card>
</CardGroup>

<div className="jetpack-callout">
  <img src="https://mintcdn.com/jetpack/2iejPNBTYKEx6ntF/images/jetpack-logomark-256.png?fit=max&auto=format&n=2iejPNBTYKEx6ntF&q=85&s=340604ced4add3864f2641341826e1c9" alt="Jetpack" className="jetpack-callout-icon" width="256" height="256" data-path="images/jetpack-logomark-256.png" />

  <div className="jetpack-callout-content">
    <h4 className="jetpack-callout-title">Questions? Contact Jetpack Care.</h4>
    <p className="jetpack-callout-text">If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!</p>
  </div>
</div>