> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Loop
> Integrate Loop with Jetpack to automatically create return merchandise authorizations (RMAs) when customers initiate returns through Loop's platform.
Loop's one-way integration with Jetpack streamlines your returns workflow by automatically creating a Return ID and RMA number in your Jetpack dashboard whenever a customer initiates a return. This seamless connection requires no development work on your end and leverages Loop's warehouse API to pull Advanced Shipping Notice (ASN) data on a recurring basis.
About ShipBob Integration References
Jetpack has licensed ShipBob's integration infrastructure to provide reliable connections. Your data flows seamlessly to your Jetpack dashboard. Loop built and maintains this integration.
## How Loop Works with Jetpack
Loop's integration with Jetpack requires no development work on your end. It leverages Loop's warehouse API to pull Advanced Shipping Notice (ASN) data on a recurring basis.
When a customer submits a return through Loop, the system generates a Return ID, RMA number, and shipping label, then sends this information to Jetpack to automatically create a return in your dashboard.
**The Loop Returns Workflow:**
1. Customer initiates a return through Loop
2. Loop creates a Return ID, RMA number, and shipping label
3. These details are transmitted to Jetpack, where a return is created in your dashboard
For more details on Loop's return workflow, visit [Loop's documentation](https://docs.loopreturns.com/docs#webhooks).
Learn more about returns supported by Jetpack in our [Returns section](/fulfillment/returns).
***
## Integration Requirements
To qualify to use the Loop integration, you must meet the following criteria:
| Requirement | Details |
| ---------------------- | -------------------------------------------------------------------- |
| **Ecommerce Platform** | Your ecommerce platform must be Shopify |
| **Loop Plan** | You must be on Loop Plus or any plan with Loop's Integrations Add On |
| **SKU Matching** | SKUs and product names must match in both Loop and Jetpack |
***
## Getting Started with Loop
**If you are a Loop customer:** Reach out to your Merchant Success Manager at Loop to begin the integration process.
**If you have not yet been connected with Loop:** Fill out [this quote form](https://www.loopreturns.com/contact-loop/?utm_campaign=2022-09_PM_xx_Partner%20Referrals_Logistics%20Partners__\&utm_source=Referral\&utm_medium=ShipBob\&utm_content=Demo) so that the Loop team can contact you.
***
## Using Jetpack for Returns
If you leverage a Jetpack fulfillment center for your returns, you'll need to add the corresponding Jetpack address to your Destinations in Loop. A list of Jetpack fulfillment center addresses can be found in our [Warehouse Network documentation](/fulfillment/warehouse-network).
When adding the return destination in Loop, use the following format:
| Field | Value |
| -------------------- | ------------------------------- |
| **Name** | \[Merchant Name], ATTN: Returns |
| **Address 1** | \[Street address] |
| **Address 2** | Door 1 |
| **City, State, Zip** | \[City, State, Zip] |
If you have any questions about configuring your return destination, contact [support@loopreturns.com](mailto:support@loopreturns.com).
***
## FAQs
This integration is included for merchants with Loop Plus or any plan with Loop's Integrations Add On. If you are not on one of the supported plans and would like to add this feature, contact your Merchant Success Manager at Loop or email [support@loopreturns.com](mailto:support@loopreturns.com).
Loop handles the implementation, which lasts approximately 2 weeks from your kickoff meeting with Loop's team. If you have issues integrating Loop and Jetpack, Jetpack Care will be available to assist you.
You do not need a developer to set up this integration. Loop built and maintains this integration, and guides implementation.
If you leverage a Jetpack fulfillment center for your returns, add the corresponding Jetpack address to your Destinations in Loop. A list of Jetpack addresses can be located in our [Warehouse Network documentation](/fulfillment/warehouse-network).
Use the following format:
* **Name:** \[Merchant Name], ATTN: Returns
* **Address 1:** \[Street address]
* **Address 2:** Door 1
* **City, State, Zip:** \[City, State, Zip]
If you have any questions, contact [support@loopreturns.com](mailto:support@loopreturns.com).
***
## Let's Dive Deeper
Back to the main integrations guide
Learn how to manage all your integrations
Learn about Jetpack's returns process
Manually create return orders in Jetpack
Monitor and manage return orders
Another returns management integration
Questions? Contact Jetpack Care.
If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!