> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Happy Returns

> How the Happy Returns integration works with Jetpack, including its sunset status, when returns show as Awaiting or Arrived, and the return preferences you need to set.

Happy Returns lets your customers drop off returns in person at Return Bar locations. This page covers the integration's sunset status, how return statuses line up between Happy Returns and your Jetpack dashboard, and the return preferences you need in place for each SKU.

![ShipBob](https://mintcdn.com/jetpack/l0jHEdf4TBXptPmb/images/shipbob-logomark.svg?fit=max\&auto=format\&n=l0jHEdf4TBXptPmb\&q=85\&s=12e573fede92cef73c1e1c767cd19643)

About ShipBob Integration References

Jetpack has licensed ShipBob's integration infrastructure to provide reliable connections. Your data flows seamlessly to your Jetpack dashboard.

> [!WARNING]
>
> The Happy Returns integration has been in the process of being sunset since June 2024. Accounts that have not already connected Happy Returns no longer see it in the Jetpack dashboard and cannot install it.
>
> If you need an alternative returns solution, review our [AfterShip](/fulfillment/account-setup/other-integrations/aftership.md) or [Loop](/fulfillment/account-setup/other-integrations/loop.md) integrations. If you already use Happy Returns, you can keep using it until Jetpack notifies you by email of the formal discontinuation schedule.

## How Happy Returns Works with Jetpack

Customers bring their returns to a Return Bar. Once the carrier marks the return package as delivered, Happy Returns flags the return as complete.

Your Jetpack dashboard runs one step behind. The Returns page keeps showing the return as **Awaiting** until Jetpack confirms the package physically arrived, which happens one business day after carrier delivery. After that the return moves to **Arrived** and enters Jetpack's standard returns processing SLA.

| Stage | What happens | What you see in Jetpack |
| - | - | - |
| **1. Carrier delivery** | The carrier marks the return package delivered, and Happy Returns flags the return as complete | Return still shows as **Awaiting** |
| **2. Arrival confirmation** | Jetpack confirms physical arrival one business day after carrier delivery | Return moves to **Arrived** |
| **3. Processing** | The return enters the standard returns processing SLA | Processing takes up to 10 business days |

For the full terms, see the [returns SLA](/fulfillment/terms-and-slas/returns.md). To follow a return through each status, see [Tracking Return Orders](/fulfillment/returns/tracking-return-orders.md).

> [!NOTE]
>
> Happy Returns does not support bundled products.

***

## Configuring Return Preferences

You must set a return preference for each SKU in your Jetpack dashboard, such as **Restock**, **Quarantine**, or **Dispose**. That preference decides how the returned inventory is handled once it arrives at the fulfillment center.

For step-by-step setup, see [Setting Returns Preferences](/fulfillment/account-setup/shipping-preferences/setting-returns-preferences.md). For more on how returns and their alternatives work at Jetpack, see [Our Approach to Returns](/fulfillment/returns.md).

***

## FAQs

> **Why does my return show Awaiting when Happy Returns already marked it complete?**
>
> Happy Returns marks a return complete as soon as the carrier marks the package delivered. Jetpack confirms physical arrival one business day later, so the return stays **Awaiting** in your dashboard until then. Once it moves to **Arrived**, processing takes up to 10 business days.

> **Can I still connect Happy Returns?**
>
> Only if your account already had Happy Returns connected. Accounts that had not connected it no longer see the integration in the Jetpack dashboard and cannot install it. Look at the [AfterShip](/fulfillment/account-setup/other-integrations/aftership.md) or [Loop](/fulfillment/account-setup/other-integrations/loop.md) integrations instead.

> **Can customers return bundled products through Happy Returns?**
>
> No. Happy Returns does not support bundled products.

***

## Let's Dive Deeper

> **[Other Integrations Overview](/fulfillment/account-setup/other-integrations.md)**
>
> Back to the main integrations guide

> **[Our Approach to Returns](/fulfillment/returns.md)**
>
> Learn about Jetpack's returns process

> **[Setting Returns Preferences](/fulfillment/account-setup/shipping-preferences/setting-returns-preferences.md)**
>
> Choose how each SKU is handled on return

> **[Tracking Return Orders](/fulfillment/returns/tracking-return-orders.md)**
>
> Monitor and manage return orders

> **[Loop](/fulfillment/account-setup/other-integrations/loop.md)**
>
> An alternative returns integration

> **[AfterShip Returns](/fulfillment/account-setup/other-integrations/aftership.md)**
>
> Another returns management integration

![Jetpack](https://mintcdn.com/jetpack/2iejPNBTYKEx6ntF/images/jetpack-logomark-256.png?fit=max\&auto=format\&n=2iejPNBTYKEx6ntF\&q=85\&s=340604ced4add3864f2641341826e1c9)

#### Questions? Contact Jetpack Care.

If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!


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