> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrations + Apps Overview

> Learn how to connect, manage, and configure integrations with your ecommerce platforms, marketplaces, and third-party tools.

<div className="page-intro">
  Integrations are the backbone of automated fulfillment with Jetpack. By connecting your ecommerce store, marketplace accounts, and third-party tools, you enable seamless product syncing, automatic order importing, real-time inventory updates, and tracking synchronization—all without manual data entry.
</div>

## What Are Jetpack Integrations?

Integrations connect Jetpack with external platforms to automate data flow between systems. Once connected, integrations handle:

* **Product Syncing** - Automatically import products from your store into the Jetpack Product Catalog
* **Order Importing** - New orders flow from your platform to Jetpack for fulfillment
* **Inventory Updates** - Real-time inventory counts sync back to your store as orders ship
* **Tracking Notifications** - Tracking numbers automatically push to your store and notify customers
* **Returns Management** - Return orders sync from platforms that support return workflows

This automation eliminates manual data entry, reduces errors, and ensures your store always reflects accurate inventory and order status.

***

## Types of Integrations

Jetpack offers two main categories of integrations:

| Integration Type               | Description                                                                                                                                                                                                | Examples                                                                 | How to Access                       |
| ------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------ | ----------------------------------- |
| **Jetpack-Built Integrations** | <ul><li>Built and maintained by Jetpack</li><li>Deep integration with platform APIs</li><li>Optimized for reliability and speed</li><li>Directly supported by Jetpack Care</li></ul>                       | Shopify, Amazon, BigCommerce, WooCommerce, eBay, Walmart                 | **Quick Actions** menu in dashboard |
| **Third-Party Integrations**   | <ul><li>Built by external software vendors</li><li>Connect Jetpack with specialized tools</li><li>Extend functionality beyond ecommerce platforms</li><li>Support provided by third-party vendor</li></ul> | Gorgias (support), Klaviyo (email), AfterShip (tracking), NetSuite (ERP) | **App Store** in dashboard settings |

<Info title="Which Integration Type Do I Need?">
  Most merchants use **Jetpack-Built Integrations** to connect their primary ecommerce platform. **Third-Party Integrations** add functionality for customer support, email marketing, accounting, or advanced inventory management.
</Info>

***

## Accessing and Installing Integrations

Jetpack provides two ways to access and install integrations, depending on the integration type:

<Tabs>
  <Tab title="Quick Actions">
    ### Quick Actions (Jetpack-Built Integrations)

    **Quick Actions** is your fast-access menu for core Jetpack-built integrations like Shopify, Amazon, BigCommerce, WooCommerce, eBay, Walmart, and more.

    **Common integrations available:**

    * Shopify, Amazon Seller Central, BigCommerce, WooCommerce
    * Adobe Commerce (Magento), Squarespace, Wix
    * eBay, Walmart, TikTok Shop, Temu

    ### How to Install Jetpack-Built Integrations

    <Steps>
      <Step title="Click Quick Actions in your dashboard">
        <img src="https://mintcdn.com/jetpack/tNeg3buzYemYIRBU/fulfillment/account-setup/images/quick-actions-button.png?fit=max&auto=format&n=tNeg3buzYemYIRBU&q=85&s=cc434dcc1be224216131fb397a64371e" alt="Dashboard showing Quick Actions button at bottom of navigation menu" className="screenshot" width="800" height="666" data-path="fulfillment/account-setup/images/quick-actions-button.png" />
      </Step>

      <Step title="Select Connect Store Integratione">
        <img src="https://mintcdn.com/jetpack/tNeg3buzYemYIRBU/fulfillment/account-setup/images/quick-actions-connect-store.png?fit=max&auto=format&n=tNeg3buzYemYIRBU&q=85&s=4c9472381fe4a682ab68646b7719ce9c" alt="Quick Actions menu showing Connect Store Integration and platform options" className="screenshot" width="800" height="772" data-path="fulfillment/account-setup/images/quick-actions-connect-store.png" />

        You'll see a list of available integrations to connect.
      </Step>

      <Step title="Choose your platform from the list (e.g., Shopify, Amazon, BigCommerce)">
        <img src="https://mintcdn.com/jetpack/tNeg3buzYemYIRBU/fulfillment/account-setup/images/quick-actions-platform-selection.png?fit=max&auto=format&n=tNeg3buzYemYIRBU&q=85&s=cf818385a476657a10a2f610151f3984" alt="Apps & Integrations page showing platform tiles including Shopify, Walmart, and Linnworks" className="screenshot" width="782" height="800" data-path="fulfillment/account-setup/images/quick-actions-platform-selection.png" />
      </Step>

      <Step title="Authenticate with your store platform">
        <img src="https://mintcdn.com/jetpack/tNeg3buzYemYIRBU/fulfillment/account-setup/images/shopify-app-store-install.png?fit=max&auto=format&n=tNeg3buzYemYIRBU&q=85&s=71dd76f4a9c6164576dde31b3b44b69b" alt="Shopify App Store page showing ShipBob Fulfillment app with Log in to install button" className="screenshot" width="800" height="299" data-path="fulfillment/account-setup/images/shopify-app-store-install.png" />

        You'll be redirected to your store platform to authorize the connection:

        * For Shopify: Click "Install App" to grant Jetpack access
        * For Amazon: Log in with Seller Central credentials
        * For other platforms: Follow platform-specific authorization steps

        <img src="https://mintcdn.com/jetpack/tNeg3buzYemYIRBU/fulfillment/account-setup/images/shopify-store-selection.png?fit=max&auto=format&n=tNeg3buzYemYIRBU&q=85&s=ed79b18feb70ed6548ad6cb9d038b614" alt="Store selection dialog showing available Shopify stores to connect" className="screenshot" width="800" height="311" data-path="fulfillment/account-setup/images/shopify-store-selection.png" />

        If you have multiple stores, select which store to connect.
      </Step>

      <Step title="Configure Sync Settings">
        * Choose which data to sync (products, orders, inventory)
        * Set sync frequency (real-time, hourly, daily)
        * Select fulfillment locations (if you have multiple stores/accounts)
      </Step>

      <Step title="Complete Setup by clicking Save or Activate Integration">
        Your integration is now active. Products and orders will begin syncing according to your configured settings.
      </Step>
    </Steps>

    For platform-specific instructions, see the [Store Integration Overview](/fulfillment/account-setup/integrating-store).
  </Tab>

  <Tab title="App Store">
    ### App Store (Third-Party Integrations)

    The **App Store** houses third-party integrations that extend Jetpack's functionality beyond ecommerce platforms.

    **Available app categories:**

    * Customer Support (Gorgias, Loop Returns, Happy Returns)
    * Email & Marketing (Klaviyo, Triple Whale)
    * Inventory Management (Inventory Planner, Cin7, Skubana)
    * Order Management (Order Desk, ShipStation)
    * Accounting & ERP (NetSuite, QuickBooks)
    * Returns & Exchanges (Loop, Happy Returns, AfterShip)

    ### How to Install Third-Party Apps

    **From the Jetpack dashboard:**

    <Steps>
      <Step title="Navigate to Settings, then select Integrations" />

      <Step title="Select App Store" />

      <Step title="Browse or search for the app you want to install">
        <img src="https://mintcdn.com/jetpack/7RWLx3sOtyE-8irP/fulfillment/account-setup/images/integrations-nav-menu.png?fit=max&auto=format&n=7RWLx3sOtyE-8irP&q=85&s=09012aec9d747f6ad2e162242658e087" alt="Navigation menu showing Integrations expanded with App Store option" className="screenshot" width="800" height="467" data-path="fulfillment/account-setup/images/integrations-nav-menu.png" />

        Use the search bar or scroll through available integrations to find the app you need.
      </Step>

      <Step title="Click Install or Connect on the desired app" />

      <Step title="Authenticate with the third-party app">
        You'll be redirected to the third-party app to authorize the connection:

        * Log in with your account credentials for that app
        * Grant Jetpack the requested permissions
      </Step>

      <Step title="Configure App Settings">
        Each app has unique configuration options:

        * API keys or tokens may need to be entered
        * Select which data to share between systems
        * Configure automation rules specific to the app
      </Step>

      <Step title="Save your settings and activate the integration" />
    </Steps>

    The third-party app is now connected to Jetpack and will begin exchanging data.

    <Warning title="Third-Party Support">
      While Jetpack provides the connection infrastructure for third-party integrations, support for setup and troubleshooting is typically provided by the third-party vendor. Check the vendor's documentation or support channels for detailed assistance.
    </Warning>

    <Info title="API Credentials">
      Some integrations require you to generate API keys or credentials from your store platform or third-party app before connecting. Check the integration's setup guide for specific requirements.
    </Info>
  </Tab>
</Tabs>

***

## Managing Your Integrations

Once integrations are installed, you'll need to monitor their status, update settings, and troubleshoot issues when they arise.

### Viewing All Integrations

**From the Jetpack dashboard:**

<Steps>
  <Step title="Navigate to Settings in the main menu" />

  <Step title="Click Integrations > My Apps to view all connected integrations">
    <img src="https://mintcdn.com/jetpack/7RWLx3sOtyE-8irP/fulfillment/account-setup/images/integrations-my-apps.png?fit=max&auto=format&n=7RWLx3sOtyE-8irP&q=85&s=b16e228c226d5340e5a3c8775ca5e66c" alt="My Apps page showing list of active integrations with status, connection details, and settings access" className="screenshot" width="800" height="314" data-path="fulfillment/account-setup/images/integrations-my-apps.png" />

    You'll see a list of active integrations with:

    * Integration name and logo
    * Connection status (Connected, Disconnected, Error)
    * Last sync timestamp
    * Quick access to settings
  </Step>
</Steps>

### Viewing Integration Settings

To access settings for a specific integration:

<Steps>
  <Step title="Go to Settings > Integrations" />

  <Step title="Click on the integration name or Settings button">
    <img src="https://mintcdn.com/jetpack/7RWLx3sOtyE-8irP/fulfillment/account-setup/images/integrations-connection-settings-menu.png?fit=max&auto=format&n=7RWLx3sOtyE-8irP&q=85&s=0f02617a0adc61704f7bd2eb3174120d" alt="Integration settings page showing connection options and configuration menu" className="screenshot" width="800" height="605" data-path="fulfillment/account-setup/images/integrations-connection-settings-menu.png" />

    **Available settings** (varies by integration):

    * **Sync Schedule**: How often data syncs (real-time, every 15 min, hourly, daily)
    * **Sync Logs**: History of sync events, errors, and warnings
    * **Connection Settings**: API credentials, authentication status, connected accounts
    * **Sync Preferences**: Which data types sync (products, orders, inventory, tracking)
    * **Filters**: Rules for which products or orders sync (e.g., only specific tags or collections)
  </Step>
</Steps>

### Monitoring Sync Logs

Sync logs help you troubleshoot integration issues and monitor data flow:

**From integration settings:**

<Steps>
  <Step title="Navigate to Settings > Integrations > [Integration Name]" />

  <Step title="Click Sync Logs or Activity Log tab" />

  <Step title="View recent sync events">
    * **Timestamp**: When the sync occurred
    * **Status**: Success, Warning, Error
    * **Details**: What data synced (e.g., "50 products synced", "3 orders imported")
    * **Error Messages**: If sync failed, detailed error explanation
  </Step>
</Steps>

**Common sync log statuses:**

| Status      | What It Means                                                      | Action Needed                                                                                                               |
| ----------- | ------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------- |
| **Success** | Data synced without issues                                         | No action required                                                                                                          |
| **Warning** | Sync completed but with minor issues (e.g., some products skipped) | Review warnings, may need product updates                                                                                   |
| **Error**   | Sync failed completely or partially                                | <ul><li>Check connection status</li><li>Re-authenticate if needed</li><li>Review error message for specific issue</li></ul> |

<Warning title="Check Sync Logs Regularly">
  During initial setup, check sync logs daily to catch issues early. Once stable, check weekly or when you notice missing products or orders.
</Warning>

### Updating Integration Settings

To modify integration settings after installation:

<Steps>
  <Step title="Go to Settings > Integrations > [Integration Name]" />

  <Step title="Click Edit or Update Settings" />

  <Step title="Modify settings as needed">
    * Change sync frequency
    * Add or remove synced data types
    * Update API credentials
    * Adjust filters or rules
  </Step>

  <Step title="Click Save to apply changes">
    Changes typically take effect immediately or on the next scheduled sync.
  </Step>
</Steps>

***

## Uninstalling an Integration

If you no longer need an integration or want to disconnect a platform:

**From the Jetpack dashboard:**

<Steps>
  <Step title="Navigate to Settings > Integrations" />

  <Step title="Find the integration you want to remove" />

  <Step title="Click Settings or the three-dot menu">
    <img src="https://mintcdn.com/jetpack/7RWLx3sOtyE-8irP/fulfillment/account-setup/images/integrations-uninstall-button.png?fit=max&auto=format&n=7RWLx3sOtyE-8irP&q=85&s=4d1d08410a067e3bae2baee4db4f729c" alt="Integration settings menu showing Disconnect or Uninstall option" className="screenshot" width="800" height="612" data-path="fulfillment/account-setup/images/integrations-uninstall-button.png" />
  </Step>

  <Step title="Select Disconnect or Uninstall" />

  <Step title="Confirm disconnection">
    You'll be asked to confirm:

    * Note: Disconnecting stops data syncing but doesn't delete historical data
    * Products and orders already in Jetpack remain unchanged
  </Step>

  <Step title="Click Confirm to disconnect" />
</Steps>

**What happens when you uninstall:**

| Data Type     | What Happens After Disconnection                                                                                                                                   |
| ------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Products**  | <ul><li>Existing products remain in Product Catalog</li><li>No new products sync</li><li>Product updates from store no longer sync</li></ul>                       |
| **Orders**    | <ul><li>Existing orders continue fulfilling normally</li><li>New orders stop syncing</li><li>You must manually import or create new orders</li></ul>               |
| **Inventory** | <ul><li>Inventory counts no longer sync to store</li><li>Store inventory becomes independent of Jetpack</li><li>You must manually update store inventory</li></ul> |
| **Tracking**  | <ul><li>Tracking numbers stop pushing to store</li><li>Customers won't receive automatic tracking updates</li></ul>                                                |

<Info title="Reinstalling Integrations">
  You can reinstall a previously disconnected integration at any time. Historical data won't duplicate—Jetpack matches products and orders by SKU and order number.
</Info>

***

## Troubleshooting Common Integration Issues

Even well-configured integrations occasionally encounter issues. Here's how to diagnose and fix common problems:

### Issue 1: Products Not Syncing

**Possible Causes:**

* Integration disconnected or authentication expired
* Sync filters excluding products
* Products not marked as active in store
* API rate limits exceeded

**How to Fix:**

<Steps>
  <Step title="Check connection status in Settings > Integrations" />

  <Step title="Re-authenticate if status shows Disconnected" />

  <Step title="Review sync logs for specific error messages" />

  <Step title="Verify products are active and published in your store" />

  <Step title="Check sync filters to ensure products aren't excluded" />

  <Step title="Wait 15-30 minutes if rate limited, then try manual sync" />
</Steps>

### Issue 2: Orders Not Importing

**Possible Causes:**

* Automatic order sync disabled
* Order status not configured to sync (e.g., only "paid" orders sync)
* Duplicate order numbers
* Order contains products not in Jetpack catalog

**How to Fix:**

<Steps>
  <Step title="Navigate to Settings > Integrations > [Store Name]" />

  <Step title="Verify Automatic Order Import is enabled" />

  <Step title="Check Sync Preferences to ensure correct order statuses sync" />

  <Step title="Ensure all products in orders exist in your Product Catalog" />

  <Step title="Check sync logs for specific order errors" />

  <Step title="Manually sync orders to force import" />
</Steps>

### Issue 3: Inventory Not Updating in Store

**Possible Causes:**

* Inventory sync disabled or one-way sync only
* Store platform API delays
* Mismatched SKUs between Jetpack and store
* Inventory sync filters applied

**How to Fix:**

<Steps>
  <Step title="Go to Settings > Integrations > [Store Name]" />

  <Step title="Verify Inventory Sync is enabled and set to two-way or Jetpack to Store" />

  <Step title="Check SKUs match exactly between Jetpack and store (case-sensitive)" />

  <Step title="Allow 15-30 minutes for inventory updates to propagate" />

  <Step title="Check sync logs for inventory sync errors" />

  <Step title="Manually trigger inventory sync if available" />
</Steps>

### Issue 4: Integration Status Shows "Error"

**Possible Causes:**

* Store API credentials changed
* App uninstalled from store platform
* Permissions revoked
* Platform API outage

**How to Fix:**

<Steps>
  <Step title="Click Reconnect or Re-authenticate in integration settings" />

  <Step title="Log in to your store platform and re-authorize Jetpack" />

  <Step title="Verify Jetpack app is still installed in your store's app/plugin list" />

  <Step title="Check third-party platform status pages for API outages" />

  <Step title="Contact Jetpack Care if re-authentication fails" />
</Steps>

<Warning title="When to Contact Jetpack Care">
  If you've tried troubleshooting steps and the integration still isn't working, contact Jetpack Care with:

  * Integration name
  * Error messages from sync logs
  * Screenshots of settings
  * Description of expected vs. actual behavior
</Warning>

***

## Exploring Store Integrations

For detailed setup instructions for specific ecommerce platforms and marketplaces, see our comprehensive integration guides:

<CardGroup cols={2}>
  <Card title="Store Integration Overview" icon="store" href="/fulfillment/account-setup/integrating-store">
    Complete list of supported platforms with setup guides
  </Card>

  <Card title="Shopify Setup" icon="shopify" href="/fulfillment/account-setup/integrating-store/shopify">
    Connect your Shopify store to Jetpack
  </Card>

  <Card title="Amazon Setup" icon="amazon" href="/fulfillment/account-setup/integrating-store/amazon">
    Integrate Amazon Seller Central with Jetpack
  </Card>

  <Card title="BigCommerce Setup" icon="shopping-cart" href="/fulfillment/account-setup/integrating-store/bigcommerce">
    Connect BigCommerce to Jetpack fulfillment
  </Card>

  <Card title="WooCommerce Setup" icon="wordpress" href="/fulfillment/account-setup/integrating-store/woocommerce">
    Link your WooCommerce store to Jetpack
  </Card>

  <Card title="Other Integrations" icon="plug" href="/fulfillment/account-setup/other-integrations">
    Third-party tools and specialized integrations
  </Card>
</CardGroup>

***

## Let's Dive Deeper

<CardGroup cols={3}>
  <Card title="The Onboarding Process" icon="list-check" href="/fulfillment/account-setup">
    Back to the Account Setup overview
  </Card>

  <Card title="Store Integration Overview" icon="store" href="/fulfillment/account-setup/integrating-store">
    Platform-specific integration guides
  </Card>

  <Card title="Syncing Your Products" icon="arrows-rotate" href="/fulfillment/account-setup/syncing-products">
    Import products from integrated stores
  </Card>

  <Card title="Importing Your Orders" icon="file-import" href="/fulfillment/account-setup/importing-orders">
    All methods for importing orders
  </Card>

  <Card title="Shipping Preferences Overview" icon="gear" href="/fulfillment/account-setup/shipping-preferences">
    Configure automation rules after integration
  </Card>

  <Card title="Other Integrations" icon="plug" href="/fulfillment/account-setup/other-integrations">
    Third-party tools and specialized integrations
  </Card>
</CardGroup>

<div className="jetpack-callout">
  <img src="https://mintcdn.com/jetpack/2iejPNBTYKEx6ntF/images/jetpack-logomark-256.png?fit=max&auto=format&n=2iejPNBTYKEx6ntF&q=85&s=340604ced4add3864f2641341826e1c9" alt="Jetpack" className="jetpack-callout-icon" width="256" height="256" data-path="images/jetpack-logomark-256.png" />

  <div className="jetpack-callout-content">
    <h4 className="jetpack-callout-title">Questions? Contact Jetpack Care.</h4>
    <p className="jetpack-callout-text">If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!</p>
  </div>
</div>