> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Onboarding Process

> Your step-by-step guide to getting started with Jetpack fulfillment, from connecting your store to shipping your first orders.

<div className="page-intro">
  Welcome to Jetpack fulfillment! This guide walks you through the essential onboarding steps to get your account operational. From connecting your online store and configuring products to sending inventory and importing orders, we'll cover everything you need to start fulfilling orders efficiently.
</div>

## Your Onboarding Checklist

Getting started with Jetpack involves several key steps that build on each other. Here's your roadmap to a successful launch:

| Onboarding Step                          | What You'll Accomplish                                                                                                                                                           | Time to Complete |
| ---------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------- |
| **1. Connect Your Store**                | <ul><li>Integrate your ecommerce platform</li><li>Enable automatic order syncing</li><li>Set up two-way inventory sync</li></ul>                                                 | 15-30 minutes    |
| **2. Sync Your Products**                | <ul><li>Import your product catalog</li><li>Add barcodes and product details</li><li>Configure customs information</li><li>Set reorder points</li></ul>                          | 1-2 hours        |
| **3. Configure Packaging & Preferences** | <ul><li>Choose packaging options (standard or custom)</li><li>Set up shipping preferences</li><li>Configure sales channels</li><li>Create product bundles (if needed)</li></ul>  | 30-60 minutes    |
| **4. Send Your Inventory**               | <ul><li>Select your destination Fulfillment Center</li><li>Create Warehouse Receiving Orders (WROs)</li><li>Ship inventory to Jetpack</li><li>Track receiving progress</li></ul> | Varies by volume |
| **5. Import Your Orders**                | <ul><li>Enable automatic order syncing</li><li>Test order flow</li><li>Monitor order status</li></ul>                                                                            | 15-30 minutes    |

<Info title="Onboarding Support">
  Your dedicated Jetpack Care team is available throughout the onboarding process. Reach out via your Slack channel, phone, or email for guidance at any step.
</Info>

***

## Step 1: Connect Your Store Integration

Your store integration is the foundation of your Jetpack fulfillment operations. When you connect your ecommerce platform, you enable automatic product syncing, order importing, and inventory management.

### Supported Store Platforms

Jetpack integrates with all major ecommerce platforms:

* **Shopify** - Most popular integration with full automation support
* **Amazon** - Seller Central integration for FBA and FBM orders
* **BigCommerce** - Complete catalog and order syncing
* **WooCommerce** - WordPress-based store integration
* **Adobe Commerce (Magento)** - Enterprise ecommerce platform support
* **eBay, Walmart, TikTok, Temu** - Marketplace integrations
* **And many more** - See our complete [Store Integration Overview](/fulfillment/account-setup/integrating-store)

### How Integration Works

When you connect your store, Jetpack automatically:

1. **Syncs your product catalog** - All active products import into the Jetpack Product Catalog
2. **Enables order syncing** - New orders flow automatically into Jetpack for fulfillment
3. **Updates inventory levels** - Real-time inventory sync keeps your store updated
4. **Tracks shipments** - Tracking numbers automatically push to your store

To get started, see the [Integrations + Apps Overview](/fulfillment/account-setup/integrations-overview) or jump directly to your platform-specific setup guide in the [Store Integration Overview](/fulfillment/account-setup/integrating-store).

***

## Step 2: Sync and Configure Your Products

Once your store is connected, you'll sync your product catalog into the Jetpack dashboard. This is the most common way merchants add products to the platform.

### Syncing Your Product Catalog

From your Jetpack dashboard:

<Steps>
  <Step title="Open Quick Actions menu">
    <img src="https://mintcdn.com/jetpack/tNeg3buzYemYIRBU/fulfillment/account-setup/images/onboarding-quick-actions-button.png?fit=max&auto=format&n=tNeg3buzYemYIRBU&q=85&s=2224fb6a5ab58bfa6bdcb6e5d87b890c" alt="Jetpack dashboard with Quick Actions button highlighted" className="screenshot" width="627" height="1600" data-path="fulfillment/account-setup/images/onboarding-quick-actions-button.png" />
  </Step>

  <Step title="Select Sync Your Products">
    <img src="https://mintcdn.com/jetpack/tNeg3buzYemYIRBU/fulfillment/account-setup/images/onboarding-quick-actions-menu.png?fit=max&auto=format&n=tNeg3buzYemYIRBU&q=85&s=c69868bca65f996681c620507fc5d6bd" alt="Quick Setup menu showing setup options including Sync Your Products" className="screenshot" width="697" height="702" data-path="fulfillment/account-setup/images/onboarding-quick-actions-menu.png" />
  </Step>

  <Step title="Choose stores to sync">
    Check the box next to each store you want to sync from.

    <img src="https://mintcdn.com/jetpack/tNeg3buzYemYIRBU/fulfillment/account-setup/images/onboarding-sync-stores-selection.png?fit=max&auto=format&n=tNeg3buzYemYIRBU&q=85&s=76ea4b5ea0f7ed7550b3ed1cdda25b6b" alt="Product sync dialog showing store list with checkboxes to select which stores to sync from" className="screenshot" width="690" height="703" data-path="fulfillment/account-setup/images/onboarding-sync-stores-selection.png" />
  </Step>

  <Step title="Import your products">
    Click **Sync** to import your products. Your products will appear in the **Product Catalog** within minutes.
  </Step>
</Steps>

For detailed instructions, see [Syncing Your Products](/fulfillment/account-setup/syncing-products).

### Critical Product Configuration

After syncing, you must configure these product settings before sending inventory:

| Product Setting         | Why It's Required                                                                                                                                                                     | Where to Configure                                                                                           |
| ----------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------ |
| **Barcodes**            | <ul><li>Required for accurate receiving at Fulfillment Centers</li><li>Ensures correct products are picked for orders</li><li>Prevents Unidentified Receiving Orders (UROs)</li></ul> | [About Barcodes](/fulfillment/managing-products/more-tools/barcodes)                                         |
| **Dimensions & Weight** | <ul><li>Determines shipping costs and packaging</li><li>Required for accurate freight quotes</li><li>Affects carrier selection</li></ul>                                              | [Product Details Page](/fulfillment/managing-products/product-details-page)                                  |
| **Customs Information** | <ul><li>Required for all international shipments</li><li>Includes country of origin and HS codes</li><li>Prevents customs delays</li></ul>                                            | [Customs + Commercial Invoices](/fulfillment/account-setup/shipping-preferences/customs-commercial-invoices) |
| **Reorder Points**      | <ul><li>Triggers low inventory alerts</li><li>Helps prevent stockouts</li><li>Supports replenishment planning</li></ul>                                                               | [Setting Reorder Points](/fulfillment/account-setup/shipping-preferences/setting-reorder-points)             |

<Warning title="Configure Before Sending Inventory">
  Incomplete product configuration is the most common cause of receiving delays. Ensure all products have barcodes, accurate dimensions, and proper settings before creating your first WRO.
</Warning>

### Packaging Preferences

Choose how Jetpack packages your products:

* **Standard Packaging** - Jetpack selects the most cost-effective box size
* **Custom Packaging** - Use your branded boxes and custom inserts
* **Special Handling** - Configure fragile handling, gift notes, or custom packing slips

Learn more about [Packaging Preferences](/fulfillment/account-setup/shipping-preferences/packaging-preferences).

### Product Bundles and Sales Channels

If you sell bundled products or use multiple sales channels:

* **Product Bundles** - Create virtual bundles that combine multiple SKUs into one sellable unit. See [Creating Product Bundles](/fulfillment/managing-products/more-tools/creating-product-bundles).
* **Sales Channels** - Associate products with specific platforms to manage inventory distribution across channels.

***

## Step 3: Send Your Inventory to Jetpack

Once your products are configured, you're ready to send inventory to a Jetpack Fulfillment Center (FC). This process uses Warehouse Receiving Orders (WROs).

### Understanding the Receiving Process

Jetpack operates two receiving methods:

| Method            | How It Works                                                                                                                                                                                                                          | Best For                                                |
| ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------- |
| **Standard WROs** | <ul><li>You create a WRO listing expected products</li><li>Ship inventory to a single FC</li><li>Jetpack receives and verifies against WRO</li><li>Inventory available for fulfillment once processed</li></ul>                       | Single-location fulfillment, small-to-medium volume     |
| **MultiHub IQ**   | <ul><li>You send all inventory to your Hero Hub</li><li>Jetpack distributes across multiple FCs automatically</li><li>Algorithm optimizes placement for faster shipping</li><li>Reduces costs through regional distribution</li></ul> | Multi-location fulfillment, high volume, national reach |

### Creating Your First WRO

To send inventory:

<Steps>
  <Step title="Select destination Fulfillment Center">
    Select your destination Fulfillment Center (or Hero Hub if using MultiHub IQ).

    <img src="https://mintcdn.com/jetpack/tNeg3buzYemYIRBU/fulfillment/account-setup/images/onboarding-wro-fulfillment-center-selection.png?fit=max&auto=format&n=tNeg3buzYemYIRBU&q=85&s=cd401a768a78ba59951bee5bff99d6f4" alt="WRO creation screen showing fulfillment center selection dropdown" className="screenshot" width="1398" height="771" data-path="fulfillment/account-setup/images/onboarding-wro-fulfillment-center-selection.png" />
  </Step>

  <Step title="Add products and quantities">
    <img src="https://mintcdn.com/jetpack/tNeg3buzYemYIRBU/fulfillment/account-setup/images/onboarding-wro-product-selection.png?fit=max&auto=format&n=tNeg3buzYemYIRBU&q=85&s=b82e6a073ee7977bdbedde829e834ce8" alt="WRO product selection screen for adding products and quantities" className="screenshot" width="798" height="214" data-path="fulfillment/account-setup/images/onboarding-wro-product-selection.png" />
  </Step>

  <Step title="Configure lot information">
    Configure lot numbers and expiration dates if applicable.
  </Step>

  <Step title="Submit the WRO">
    You will receive your WRO number upon submission.

    <img src="https://mintcdn.com/jetpack/tNeg3buzYemYIRBU/fulfillment/account-setup/images/onboarding-wro-review-submit.png?fit=max&auto=format&n=tNeg3buzYemYIRBU&q=85&s=389b8e549b710a1abeba369e609fc4f3" alt="WRO review and submit screen" className="screenshot" width="797" height="263" data-path="fulfillment/account-setup/images/onboarding-wro-review-submit.png" />
  </Step>

  <Step title="Ship your inventory">
    Ship your inventory using your freight partner.
  </Step>

  <Step title="Track receiving progress">
    <img src="https://mintcdn.com/jetpack/tNeg3buzYemYIRBU/fulfillment/account-setup/images/onboarding-wro-progress-timeline.png?fit=max&auto=format&n=tNeg3buzYemYIRBU&q=85&s=04a7006d08ef808b76393cdb3ec8891d" alt="WRO progress timeline showing receiving stages from arrival to completion" className="screenshot" width="801" height="259" data-path="fulfillment/account-setup/images/onboarding-wro-progress-timeline.png" />
  </Step>
</Steps>

For complete instructions, see [Sending Us Your Inventory](/fulfillment/account-setup/sending-inventory).

### Kitting and Case-Packed Items

If you send products that require assembly or arrive in master cases:

* **Kitting** - Jetpack can assemble bundles, promotional packs, or subscription boxes. See [How Kitting Works](/fulfillment/kitting-and-work-orders).
* **Case Breakdowns** - Send master cases and Jetpack will break them into individual units. See [Case Breakdowns](/fulfillment/kitting-and-work-orders/case-breakdowns).

<Info title="US-Specific Requirements">
  For merchants sending inventory to US Fulfillment Centers, ensure your products meet all eligibility requirements, including proper labeling, compliant packaging, and no prohibited items. See [Prohibited + Restricted Items](/fulfillment/goods-policies/prohibited-restricted-items) for details.
</Info>

***

## Step 4: Import Your Orders

With inventory received and available, you're ready to start fulfilling orders. Jetpack offers multiple ways to get orders into the system.

### Automatic Order Syncing

The most common method is automatic syncing from your integrated store:

1. **New orders sync automatically** - When customers place orders, they flow into Jetpack within minutes
2. **Orders process based on rules** - Your automation rules determine carrier selection and shipping speed
3. **Tracking updates automatically** - Jetpack pushes tracking numbers back to your store
4. **Inventory decrements in real-time** - Your store inventory updates as orders ship

### Manual and Bulk Import Options

For B2B orders, wholesale orders, or orders from non-integrated channels:

| Import Method                 | When to Use                                                                                                     | How It Works                                            |
| ----------------------------- | --------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------- |
| **Manual Sync**               | <ul><li>Orders from integrated stores that didn't auto-sync</li><li>Selective order importing</li></ul>         | Manually trigger sync for specific orders in dashboard  |
| **Bulk Excel Import**         | <ul><li>B2B wholesale orders</li><li>Orders from non-integrated platforms</li><li>Large order batches</li></ul> | Upload Excel file with order details (max limits apply) |
| **Individual Order Creation** | <ul><li>One-off orders</li><li>Test orders</li><li>Custom B2B orders</li></ul>                                  | Create orders manually in dashboard (B2C, B2B, or FBA)  |

For detailed instructions on all import methods, see [Importing Your Orders](/fulfillment/account-setup/importing-orders).

### Order Status Monitoring

After orders are imported, monitor their progress:

* **Processing** - Order is being picked and packed
* **Shipped** - Order has left the Fulfillment Center
* **Action Required** - Order needs attention (address issue, inventory shortage, etc.)
* **Completed** - Order delivered successfully

Learn more about [Order Status Overview](/fulfillment/d2c/order-status).

***

## Understanding MultiHub IQ (For Multi-Location Fulfillment)

If you use Jetpack's MultiHub IQ (MIQ) service, your inventory distribution works differently than standard single-FC fulfillment.

### How MultiHub IQ Works

MultiHub IQ uses a **Hero Hub** as your primary receiving location:

1. **You send all inventory to your Hero Hub** - One destination for all WROs
2. **MIQ distributes automatically** - Jetpack's algorithm allocates inventory across regional FCs
3. **Distribution based on demand** - Uses historical data and forecasting
4. **Reduces shipping costs** - Regional placement enables faster, cheaper shipping
5. **Rebalancing via Internal Transfer Orders** - MIQ moves inventory between FCs as needed

### MIQ Benefits

* **Faster delivery times** - Inventory positioned closer to customers
* **Lower shipping costs** - Shorter shipping zones reduce expenses
* **Simplified sending** - One destination for all WROs
* **Automatic optimization** - Algorithm handles distribution logic

To learn more about MultiHub IQ, see [What is Multi-Hub IQ?](/fulfillment/multi-hub-iq).

***

## US Fulfillment Checklist

For merchants shipping to US customers, here's a quick checklist to ensure smooth operations:

| Requirement                   | Status     | Details                                                                                                                               |
| ----------------------------- | ---------- | ------------------------------------------------------------------------------------------------------------------------------------- |
| **Product Eligibility**       | ☐ Complete | <ul><li>No prohibited or restricted items</li><li>HAZMAT products properly declared</li><li>Battery-powered items disclosed</li></ul> |
| **Business Requirements**     | ☐ Complete | <ul><li>Business entity registered</li><li>Tax documentation provided</li><li>Insurance coverage confirmed</li></ul>                  |
| **Fulfillment Center Access** | ☐ Complete | <ul><li>FC locations assigned</li><li>Receiving hours confirmed</li><li>Dock appointment requirements understood</li></ul>            |
| **Freight Partner**           | ☐ Complete | <ul><li>Freight forwarder selected</li><li>LTL carrier account set up</li><li>Shipping labels and WRO numbers prepared</li></ul>      |
| **Inventory Ready to Ship**   | ☐ Complete | <ul><li>Products properly labeled with barcodes</li><li>WROs created and submitted</li><li>Shipments scheduled with carrier</li></ul> |

***

## Frequently Asked Questions

<Accordion title="How long does onboarding take?">
  Most merchants complete onboarding in 1-2 weeks, including time for inventory to ship and be received. The setup steps (integration, product sync, WRO creation) typically take 4-6 hours of active work spread across a few days.
</Accordion>

<Accordion title="Can I test the system before going live?">
  Yes! We recommend sending a small test shipment and creating test orders to verify your setup. This allows you to confirm product configuration, test order flow, and validate shipping settings before enabling automatic order syncing.
</Accordion>

<Accordion title="What if I need custom integration or special requirements?">
  Jetpack Care can work with you on custom integration needs, specialized product handling, or unique fulfillment requirements. Contact your Jetpack Care team via Slack to discuss your specific situation.
</Accordion>

<Accordion title="Do I need to send inventory before connecting my store?">
  No - you should connect your store and sync products first. This ensures products are properly configured before you create WROs. However, you don't need inventory received before importing orders; you can have orders in the system waiting for inventory to arrive.
</Accordion>

***

## Let's Dive Deeper

<CardGroup cols={3}>
  <Card title="Syncing Your Products" icon="arrows-rotate" href="/fulfillment/account-setup/syncing-products">
    Import and configure your product catalog
  </Card>

  <Card title="Sending Us Your Inventory" icon="truck" href="/fulfillment/account-setup/sending-inventory">
    Create WROs and send inventory to Jetpack
  </Card>

  <Card title="Importing Your Orders" icon="file-import" href="/fulfillment/account-setup/importing-orders">
    All methods for getting orders into Jetpack
  </Card>

  <Card title="Integrations + Apps Overview" icon="plug" href="/fulfillment/account-setup/integrations-overview">
    Connect and manage store integrations
  </Card>

  <Card title="Store Integration Overview" icon="store" href="/fulfillment/account-setup/integrating-store">
    Platform-specific setup guides
  </Card>

  <Card title="Shipping Preferences Overview" icon="gear" href="/fulfillment/account-setup/shipping-preferences">
    Configure automation rules and preferences
  </Card>
</CardGroup>

<div className="jetpack-callout">
  <img src="https://mintcdn.com/jetpack/2iejPNBTYKEx6ntF/images/jetpack-logomark-256.png?fit=max&auto=format&n=2iejPNBTYKEx6ntF&q=85&s=340604ced4add3864f2641341826e1c9" alt="Jetpack" className="jetpack-callout-icon" width="256" height="256" data-path="images/jetpack-logomark-256.png" />

  <div className="jetpack-callout-content">
    <h4 className="jetpack-callout-title">Questions? Contact Jetpack Care.</h4>
    <p className="jetpack-callout-text">If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!</p>
  </div>
</div>