> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# My Profile Settings

> Manage your personal account information, update your password, and configure multi-factor authentication for enhanced security.

<div className="page-intro">
  My Profile Settings control your individual user account within the Jetpack platform. Unlike Company Profile Settings (which apply to your entire organization), these settings are personal to you—managing your name, contact information, password, and security preferences.
</div>

## What Are My Profile Settings?

My Profile Settings are your personal user account configurations. Each user in your Jetpack account has their own profile with settings that control:

* **Personal Information** - Your name, email address, and phone number
* **Login Credentials** - Your password and password security
* **Account Security** - Multi-factor authentication (MFA) setup
* **Communication Preferences** - How Jetpack contacts you (email, phone)

These settings are independent from other users in your organization—changes you make here only affect your individual account.

***

## Accessing My Profile Settings

To view and edit your profile:

<Steps>
  <Step title="Log in to your Jetpack dashboard" />

  <Step title="Click your profile icon or name">
    Your profile icon and name can be found in the top-right corner.
  </Step>

  <Step title="Select My Profile from the dropdown">
    Options include **My Profile**, **Profile Settings**, or **Account Settings**.
  </Step>

  <Step title="View your profile settings">
    You'll see all your personal account information and security options.

    <img src="https://mintcdn.com/jetpack/7RWLx3sOtyE-8irP/fulfillment/account-setup/images/my-profile-settings-overview.png?fit=max&auto=format&n=7RWLx3sOtyE-8irP&q=85&s=ee7d85c403dbedbb8e416a2ff90edbb6" alt="My Profile page showing Basic Info section with personal details and Security section with password management" className="screenshot" width="1355" height="859" data-path="fulfillment/account-setup/images/my-profile-settings-overview.png" />
  </Step>
</Steps>

<Info title="Edit Your Own Profile Only">
  You can only edit your own profile settings through this menu. To edit other users' information (if you have permission), use [User Management Settings](/fulfillment/account-setup/accounts-users/user-management-settings).
</Info>

***

## Available Profile Settings

Your My Profile Settings page contains the following information and options:

| Setting                           | What It Controls                               | How to Edit                                 | When to Update                            |
| --------------------------------- | ---------------------------------------------- | ------------------------------------------- | ----------------------------------------- |
| **First Name**                    | Your given name as displayed in the dashboard  | Directly editable in profile                | After legal name change or correction     |
| **Last Name**                     | Your surname as displayed in the dashboard     | Directly editable in profile                | After legal name change or correction     |
| **Email Address**                 | Your login email and notification address      | Change in profile (requires verification)   | When changing employers or contact email  |
| **Phone Number**                  | Contact number for account communications      | Directly editable in profile                | When updating contact information         |
| **Password**                      | Your login password                            | Change password or reset via email          | Regularly for security, or if compromised |
| **Two-Step Authentication (MFA)** | Multi-factor authentication for login security | Enable/disable in profile security settings | Enable immediately for better security    |

***

## Personal Information

Update your name, email, and phone number to keep your profile current.

**To edit:**

<Steps>
  <Step title="Navigate to Profile Settings > Personal Information" />

  <Step title="Update any field">
    You can update First Name, Last Name, Email Address, or Phone Number.
  </Step>

  <Step title="Click Save or Update" />
</Steps>

### Changing Your Email Address

Your email serves as your login username. When you change it:

<Steps>
  <Step title="Click Change Email in Profile Settings" />

  <Step title="Enter your new email address and save" />

  <Step title="Verify your new email">
    Click the confirmation link sent to your new email.
  </Step>

  <Step title="Check security notification">
    Your old email receives a security notification of the change.
  </Step>

  <Step title="Use your new email for future logins" />
</Steps>

<Warning title="Email Verification Required">
  Your email change won't take effect until you click the verification link. Check your spam folder if you don't receive it within a few minutes.
</Warning>

***

## Password Management

Your password secures access to your Jetpack account. You can change your password at any time or reset it if you've forgotten it.

### Changing Your Password

To update your password while logged in:

<Steps>
  <Step title="Navigate to Profile Settings > Security">
    Or navigate to **Profile Settings > Password**.
  </Step>

  <Step title="Click Change Password" />

  <Step title="Enter your Current Password" />

  <Step title="Enter your New Password" />

  <Step title="Re-enter in the Confirm Password field" />

  <Step title="Click Update Password or Save">
    Your password is now changed. You'll continue to be logged in, but will need to use the new password for future logins.
  </Step>
</Steps>

### Resetting Your Password (If Forgotten)

If you've forgotten your password and cannot log in:

<Steps>
  <Step title="Navigate to the Jetpack login page" />

  <Step title="Click Forgot Password?">
    This link is located below the login button.

    <img src="https://mintcdn.com/jetpack/tNeg3buzYemYIRBU/fulfillment/account-setup/images/my-profile-settings-password-reset-dialog.png?fit=max&auto=format&n=tNeg3buzYemYIRBU&q=85&s=2c8f67d4c09ea00cfaafc1bb12d8304c" alt="Forgot Password dialog showing email address field and Send Reset Link button" className="screenshot" width="1259" height="815" data-path="fulfillment/account-setup/images/my-profile-settings-password-reset-dialog.png" />
  </Step>

  <Step title="Enter your Email Address">
    Use the email address associated with your account.
  </Step>

  <Step title="Click Send Reset Link" />

  <Step title="Check your email for the reset link">
    Jetpack sends a password reset link to your email.
  </Step>

  <Step title="Click the reset link in the email">
    The link is valid for a limited time, typically 24 hours.
  </Step>

  <Step title="Enter your New Password on the reset page" />

  <Step title="Re-enter to confirm" />

  <Step title="Click Reset Password">
    You can now log in with your new password.
  </Step>
</Steps>

<Warning title="Reset Link Expiration">
  Password reset links expire after 24 hours for security reasons. If your link has expired, simply request a new reset link from the login page.
</Warning>

### Password Requirements

For security, Jetpack enforces strong password requirements:

<img src="https://mintcdn.com/jetpack/7RWLx3sOtyE-8irP/fulfillment/account-setup/images/my-profile-settings-password-requirements.png?fit=max&auto=format&n=7RWLx3sOtyE-8irP&q=85&s=73785568fe3c5bb44675a2cbbe1ef4b0" alt="Password requirements checklist showing minimum 12 characters, lowercase letter, uppercase letter, number, and special character" className="screenshot" width="505" height="270" data-path="fulfillment/account-setup/images/my-profile-settings-password-requirements.png" />

| Requirement           | Description                                       | Example                                        |
| --------------------- | ------------------------------------------------- | ---------------------------------------------- |
| **Minimum Length**    | At least 12 characters                            | `MyP@ssw0rd123!` meets this (14 chars)         |
| **Lowercase Letter**  | At least one lowercase letter (a-z)               | `MyP@ssw0rd123!` contains: m, y, s, s, w, r, d |
| **Uppercase Letter**  | At least one uppercase letter (A-Z)               | `MyP@ssw0rd123!` contains: M, P                |
| **Number**            | At least one number (0-9)                         | `MyP@ssw0rd123!` contains: 0, 1, 2, 3          |
| **Special Character** | At least one special character (!@#\$%^&\*, etc.) | `MyP@ssw0rd123!` contains: @, !                |

**Common password errors:**

| Error Message                             | What It Means           | How to Fix                        |
| ----------------------------------------- | ----------------------- | --------------------------------- |
| "Password too short"                      | Less than 12 characters | Add more characters (minimum 12)  |
| "Password must contain uppercase"         | No capital letters      | Add at least one capital letter   |
| "Password must contain lowercase"         | No lowercase letters    | Add at least one lowercase letter |
| "Password must contain number"            | No numbers              | Add at least one number (0-9)     |
| "Password must contain special character" | No special characters   | Add !, @, #, \$, %, or similar    |

<Tip title="Strong Password Best Practices">
  Use a unique password for Jetpack that you don't use elsewhere. Consider using a password manager to generate and store complex passwords securely.
</Tip>

***

## Two-Step Authentication (MFA)

Two-Step Authentication (also called Multi-Factor Authentication or MFA) adds an extra layer of security to your account. Even if someone obtains your password, they cannot log in without access to your second factor (typically your smartphone).

**How MFA works:**

When MFA is enabled, logging into Jetpack requires two things:

1. **Something you know** - Your password
2. **Something you have** - A time-based one-time password (TOTP) generated by an authenticator app on your smartphone

### Enabling Two-Step Authentication

To set up MFA for your account:

<Steps>
  <Step title="Navigate to Profile Settings > Security">
    Or navigate to **Profile Settings > Two-Step Authentication**.
  </Step>

  <Step title="Click Enable Two-Step Authentication">
    Or click **Set Up MFA**.
  </Step>

  <Step title="Install an authenticator app on your smartphone">
    If you don't already have one, choose from:

    * Google Authenticator (iOS/Android)
    * Microsoft Authenticator (iOS/Android)
    * Authy (iOS/Android)
    * 1Password (iOS/Android, requires 1Password subscription)
  </Step>

  <Step title="Scan the QR code with your authenticator app">
    Alternatively, manually enter the secret key shown below the QR code.

    <img src="https://mintcdn.com/jetpack/7RWLx3sOtyE-8irP/fulfillment/account-setup/images/my-profile-settings-mfa-setup-qr-code.png?fit=max&auto=format&n=7RWLx3sOtyE-8irP&q=85&s=deedd7adc48f4fc619dc1449738a2da5" alt="MFA setup screen showing QR code to scan with authenticator app and field to enter 6-digit verification code" className="screenshot" width="1428" height="756" data-path="fulfillment/account-setup/images/my-profile-settings-mfa-setup-qr-code.png" />

    Your authenticator app will begin generating 6-digit codes that refresh every 30 seconds.
  </Step>

  <Step title="Enter the 6-digit code from your authenticator app" />

  <Step title="Click Verify and Enable" />

  <Step title="Save your backup codes">
    Jetpack provides backup codes in case you lose access to your authenticator app—download or print these codes and store them securely.
  </Step>

  <Step title="Click Done or Finish Setup">
    MFA is now enabled for your account. You'll be required to enter a code from your authenticator app each time you log in.
  </Step>
</Steps>

### Logging In with MFA Enabled

Once MFA is enabled, your login process changes:

<Steps>
  <Step title="Navigate to the Jetpack login page" />

  <Step title="Enter your Email Address" />

  <Step title="Enter your Password" />

  <Step title="Click Log In" />

  <Step title="Enter the 6-digit code from your authenticator app">
    <img src="https://mintcdn.com/jetpack/7RWLx3sOtyE-8irP/fulfillment/account-setup/images/my-profile-settings-mfa-login-verification.png?fit=max&auto=format&n=7RWLx3sOtyE-8irP&q=85&s=41284ad96534c6d4e0f50257aa79a1de" alt="MFA login flow showing password entry followed by 6-digit code verification from authenticator app or email" className="screenshot" width="786" height="468" data-path="fulfillment/account-setup/images/my-profile-settings-mfa-login-verification.png" />
  </Step>

  <Step title="Click Verify or Submit">
    You're now logged in. The system may offer to "Remember this device for 30 days" to skip MFA on trusted devices.
  </Step>
</Steps>

### Disabling Two-Step Authentication

To disable MFA (not recommended unless required):

<Steps>
  <Step title="Navigate to Profile Settings > Security">
    Or navigate to **Profile Settings > Two-Step Authentication**.
  </Step>

  <Step title="Click Disable Two-Step Authentication">
    Or click **Turn Off MFA**.
  </Step>

  <Step title="Confirm the action">
    You may need to enter your password or current MFA code.
  </Step>

  <Step title="Click Confirm or Disable">
    MFA is now disabled. You can re-enable it at any time following the setup process above.
  </Step>
</Steps>

<Warning title="Company-Wide MFA Enforcement">
  If your Account Owner or Admin has enabled **Enforce Two-Step Authentication for All Users** in [Company Profile Settings](/fulfillment/account-setup/accounts-users), you cannot disable MFA individually. Contact your Account Owner if you need MFA enforcement adjusted.
</Warning>

<Tip title="Why Enable MFA?">
  Multi-factor authentication dramatically improves account security. Even if your password is compromised through phishing, data breaches, or keyloggers, attackers cannot access your account without your physical device. We strongly recommend enabling MFA for all users.
</Tip>

***

## Saving Your Profile Changes

After making any changes to your profile settings:

<Steps>
  <Step title="Review your changes for accuracy" />

  <Step title="Click Save, Update, or Save Changes">
    This button is located at the bottom of the page.
  </Step>

  <Step title="Confirm the update message">
    You'll see a confirmation message (e.g., "Profile updated successfully").
  </Step>

  <Step title="Changes take effect immediately" />
</Steps>

**Settings that require additional verification:**

* **Email Address** - Requires clicking verification link in email
* **Password** - Requires entering current password to change
* **MFA Setup** - Requires entering authenticator code to enable

All other settings (First Name, Last Name, Phone Number) save immediately without additional verification.

***

## Let's Dive Deeper

<CardGroup cols={3}>
  <Card title="Company Profile Settings" icon="building" href="/fulfillment/account-setup/accounts-users">
    Manage account-level settings for your organization
  </Card>

  <Card title="User Management Settings" icon="users-gear" href="/fulfillment/account-setup/accounts-users/user-management-settings">
    Add, edit, and manage users in your account
  </Card>

  <Card title="The Onboarding Process" icon="list-check" href="/fulfillment/account-setup">
    Back to the Account Setup overview
  </Card>

  <Card title="Integrations + Apps Overview" icon="grid-2-plus" href="/fulfillment/account-setup/integrations-overview">
    Connect your store and third-party tools
  </Card>

  <Card title="Shipping Preferences Overview" icon="truck-fast" href="/fulfillment/account-setup/shipping-preferences">
    Configure how your orders are packed and shipped
  </Card>

  <Card title="Importing Your Orders" icon="file-import" href="/fulfillment/account-setup/importing-orders">
    Set up order import from your store
  </Card>
</CardGroup>

<div className="jetpack-callout">
  <img src="https://mintcdn.com/jetpack/2iejPNBTYKEx6ntF/images/jetpack-logomark-256.png?fit=max&auto=format&n=2iejPNBTYKEx6ntF&q=85&s=340604ced4add3864f2641341826e1c9" alt="Jetpack" className="jetpack-callout-icon" width="256" height="256" data-path="images/jetpack-logomark-256.png" />

  <div className="jetpack-callout-content">
    <h4 className="jetpack-callout-title">Questions? Contact Jetpack Care.</h4>
    <p className="jetpack-callout-text">If you have any questions or run into issues, you can always contact Jetpack Care for help. Our team is always here to assist via Slack, phone, or email!</p>
  </div>
</div>