> ## Documentation Index
> Fetch the complete documentation index at: https://help.jetpack3pl.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Getting Started with Fulfillment
> Welcome to Jetpack's fulfillment documentation. Learn how our support-driven approach helps mid-sized brands scale smarter.
Jetpack brings together the infrastructure you need to fulfill orders globally with the dedicated support your growing business deserves. Whether you're fulfilling 2,000 orders per month or scaling toward 75,000, our platform gives you access to 60+ fulfillment centers worldwide while our team handles the details that keep your operations running smoothly.
## What Makes Jetpack Different
Most 3PLs offer either great infrastructure or great support—rarely both. Jetpack delivers on both fronts by combining [ShipBob's proven fulfillment network](/fulfillment/partnership-with-shipbob) with a platform and support layer designed specifically for mid-market brands.
**Support-Driven Fulfillment**
Every Jetpack client gets a dedicated Slack channel with direct access to their account manager. No ticket queues, no escalations—just real people who know your business and respond in near real-time during business hours. Learn more about [how Jetpack Care works](/fulfillment/jetpack-care).
**Global Infrastructure, Local Expertise**
Our [60+ fulfillment center network](/fulfillment/warehouse-network) spans North America, Europe, the UK, and Australia. Our proprietary MultiHub IQ technology intelligently distributes your inventory across strategic locations, reducing shipping costs and delivery times without you lifting a finger.
**Transparent Pricing with Volume Leverage**
Forget flat-rate pricing that doesn't reflect your actual needs. Jetpack negotiates directly with carriers and warehouses on your behalf, passing along the volume discounts typically reserved for enterprise brands. You get customized pricing that makes sense for your business.
**Built for Growing Brands**
You're past the startup phase but not quite enterprise-scale. That's exactly where Jetpack excels. We handle the complexity of multi-hub fulfillment, marketplace integrations, and international shipping so you can focus on growing your business—not managing logistics.
***
## Getting Started in 5 Steps
Onboarding with Jetpack is straightforward. Here's what to expect:
Link your ecommerce platform (Shopify, Amazon, BigCommerce, etc.) to automatically sync products and orders. Most integrations take less than 15 minutes.
For a full list of supported platforms, see [Integrations + Apps Overview](/fulfillment/account-setup/integrations-overview).
Products flow automatically from your store to Jetpack. Review each product's dimensions, weight, and packaging preferences to ensure accurate fulfillment.
Learn more about [syncing your products](/fulfillment/account-setup/syncing-products).
Choose your default carriers, configure packaging options, and set returns preferences. Your Jetpack Care team will help you optimize these settings for your specific needs.
Explore the [Jetpack dashboard](/fulfillment/dashboard) to see where these settings live.
Create a Warehouse Receiving Order (WRO) to tell us what inventory you're sending and where. Whether you're shipping pallets by freight or a few boxes by parcel, we'll guide you through the process.
See our guide on [sending us your inventory](/fulfillment/account-setup/sending-inventory).
Once your inventory arrives and is checked in, orders begin flowing automatically. You'll get tracking updates in real-time, and your customers receive shipment notifications.
Learn about [importing your orders](/fulfillment/account-setup/importing-orders) from various platforms.
***
## Built for Your Business Model
Whether you're shipping direct to consumers from multiple countries, fulfilling wholesale orders, or preparing inventory for Amazon FBA, Jetpack's platform handles it all from a single dashboard.
| Fulfillment Type | What Jetpack Handles |
| ---------------------------- | ------------------------------------------------------------------------------------------------------------------------------- |
| **D2C (Direct-to-Consumer)** | Standard ecommerce fulfillment with support for multiple hubs and countries, custom packaging, inserts, gift messages, and more |
| **B2B (Wholesale)** | Larger case-pack orders, EDI integration, retailer compliance labeling (like Amazon Vendor or Target) |
| **FBA Prep** | Preparing and shipping inventory to Amazon fulfillment centers with proper labeling and documentation |
| **International** | Customs documentation, landed cost calculation, and global carrier selection across 60+ locations |
***
## What to Explore Next
Discover what dedicated Slack support really means and how we stay ahead of issues
Explore our 60+ fulfillment centers and how MultiHub IQ optimizes your inventory placement
Get familiar with the Jetpack platform and where to find key features
Already working with a 3PL? Learn how we make switching seamless
***
## New to 3PL Fulfillment?
If this is your first time working with a third-party logistics provider, you're in good hands. Jetpack is built to support brands making the leap from self-fulfillment or basic dropshipping to professional fulfillment operations.
Check out our [3PL First-Timer Tips](/fulfillment/3PL-first-time) to understand what to expect and how to prepare.
**Questions? Contact Jetpack Care.**
Your Jetpack Care team is here to guide you through every step of onboarding. Reach out via your dedicated Slack channel, phone, or email—we're ready to help.